基于KANO-IPA的矿工安全沟通满意度需求层次研究

为识别提升矿工安全沟通满意度的关键因素，提出矿工安全沟通满意度提升策略以减少不安全行为与人因事故。围绕选取的21个安全沟通满意度指标要素进行问卷调查，对调查结果进行统计分析判定矿工安全沟通满意度要素的层次分类以及满意度提升优先序。结果显示：21项指标要素划分为2项必备要素、2项魅力要素、17项一维要素，结合分析型KANO-IPA矩阵分析，确定影响矿工安全沟通满意度的关键因素及满意度要素提升的优先顺序，并提出提高矿工安全沟通质量的策略。

Research on demand hierarchy of miners’safety communication satisfaction based on KANO—IPA

In order to identify the key factors to improve the miners'safety communication satisfaction, the improvement strategy of miners'safety communication satisfaction is put forward to reduce the unsafe behavior and human accidents.Based on the questionnaire survey of 21 index factors of safety communication satisfaction, this paper makes a statistical analysis of the survey results to determine the hierarchy classification and priority of improvement of miners'safety communication satisfaction.The results showed that 21 index factors were divided into 2 essential factors, 2 charm factors and 17 one-dimensional factors, which were combined with KANO-IPA Matrix analysis, to determine the key factors affecting the miners'safety communication satisfaction and the priority of improving the factors, and put forward the strategies to improve the quality of miners'safety communication.