浅谈客户导向的供电业扩报装集约化管理

根据供电企业的业务扩展与电表申报安装的实际情况,分析客户电力消费现实,提出构建以客户需求为导向的业扩报装集约化管理模式；建立分级管控体系、营配协同管控体系、项目经理制体系、统一验收标准体系、“三查”监督管控体系与“三电”差异化服务体系；采取相应的组织结构、营销手段措施,提高业扩报装效率与质量.

A Study on the Customer-oriented Intensive Management of Both the Business Expansion and the Ammeter Installation Application in Power Supply Enterprises

According to the actual situations of both the business expansion and the ammeter installation application in power supply enterprises, based on the analysis of the reality of customers＇ electricity consumption, this essay proposes that a customer-oriented intensive management mode for the expansion and the application be built. It also suggests setting up a level-to-level management and control system, a marketing-distribution collaborative management and control system, a project manager system, a unified acceptance standard system, a ＂3 check-ups＂ monitoring management and control system and a ＂3 electricity＂ differentiated service system. Finally,the essay also advises power supply enterprises to adopt relevant organizational structures and marketing tools to enhance the efficiency and quality of both the expansion and the application.