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基于模糊层次分析法的供电服务质量综合评价模型研究和实证分析
引用本文:王鹤,曾鸣,陈珊,周建,张志翔.基于模糊层次分析法的供电服务质量综合评价模型研究和实证分析[J].电网技术,2006,30(17):92-96.
作者姓名:王鹤  曾鸣  陈珊  周建  张志翔
作者单位:1. 华北电力大学,工商管理学院,北京市,昌平区,102206
2. 中国南方电网有限公司,广东省,广州市,510623
摘    要:通过研究供电企业服务客户的业务环节和质量控制过程构建了供电服务质量评价指标体系,提出了将模糊数学、模糊层次分析法、群组决策方法相结合的供电服务质量综合评价模型,解决了构造比较判断矩阵中的模糊不确定性问题,最后以某市供电公司为例进行了实证分析并论证了该模型的合理性。

关 键 词:NULL
文章编号:1000-3673(2006)17-0092-05
收稿时间:2006-04-29
修稿时间:2006年4月29日

Comprehensive Evaluation Model for Power Supply Service Quality Based on Fuzzy Analytic Hierarchy Process
WANG He,ZENG Ming,CHEN Shan,ZHOU Jian,ZHANG Zhi-xiang.Comprehensive Evaluation Model for Power Supply Service Quality Based on Fuzzy Analytic Hierarchy Process[J].Power System Technology,2006,30(17):92-96.
Authors:WANG He  ZENG Ming  CHEN Shan  ZHOU Jian  ZHANG Zhi-xiang
Affiliation:1,School of Business and Administration, North China Electric Power University, Changping District, Beijing 102206, China; 2. China Southern Power Grid Co.,Ltd., Guangzhou 510623, Guangdong Province, China
Abstract:Through the research on operating links of client service of power supply enterprises and quality control, an index system for power supply service quality evaluation is constructed and a comprehensive evaluation model for power supply service quality, in which fuzzy mathematics, fuzzy analytic hierarchy process and group decision-making are integrated, is proposed, so the fuzzy indeterminacy problem that appears during the construction of comparison-judgment matrix is solved. Taking a power supply company in a certain city for example, the empirical analysis on the proposed model is carried out and the reasonableness of the proposed model is demonstrated.
Keywords:power supply enterprise  service quality evaluation  fuzzy analytic hierarchy process  triangular fuzzy numbers  group decision-making
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