首页 | 本学科首页   官方微博 | 高级检索  
     

供电服务质量评价方法研究
引用本文:李翔,杨淑霞,张红斌.供电服务质量评价方法研究[J].电网技术,2004,28(12):34-38.
作者姓名:李翔  杨淑霞  张红斌
作者单位:1. 华北电力大学工商管理学院,北京,102206
2. 中国电力科学研究院,北京,100085
摘    要:文章讨论了供电服务质量评价的意义,在原有评价方法的基础上,提出了对供电服务质量进行评价的指标体系和两种评价方法,即基于模糊偏序关系的评价方法和模糊综合评价方法,实例计算验证了这两种方法在评价供电服务质量方面的有效性.对两种方法的优缺点及适用条件进行了分析.

关 键 词:服务质量  模糊偏序关系  模糊综合评价法
文章编号:1000-3673(2004)12-0034-05
修稿时间:2004年5月24日

RESEARCH ON ASSESSMENT METHOD FOR POWER SUPPLY SERVICE QUALITY
LI Xiang,YANG Shu-xia,ZHANG Hong-bin.RESEARCH ON ASSESSMENT METHOD FOR POWER SUPPLY SERVICE QUALITY[J].Power System Technology,2004,28(12):34-38.
Authors:LI Xiang  YANG Shu-xia  ZHANG Hong-bin
Abstract:The authors researched the significance of power supply service quality assessment. On the basis of original assessment methods, the index system to assess the power supply service quality and two kinds of assessment methods, i.e., the assessment method based on fuzzy partial ordering relation and fuzzy-synthesizing evaluating method, were proposed. Calculation results of actual example verified the effectiveness of the two proposed methods in the assessment of power supply service quality. The advantages and drawbacks of the two methods and their application conditions were analyzed.
Keywords:Service quality  Fuzzy partial ordering relation  Fuzzy-synthesizing evaluating method
本文献已被 CNKI 维普 万方数据 等数据库收录!
设为首页 | 免责声明 | 关于勤云 | 加入收藏

Copyright©北京勤云科技发展有限公司  京ICP备09084417号