How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames |
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Authors: | Natalja Menold |
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Affiliation: | (1) GESIS-ZUMA, Mannheim, Germany |
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Abstract: | Technological frames, participants’ assumptions about information technology (IT), and in particular about the usage of the
technology for everyday cooperative work, are a relevant factor for IT related behavior. Incongruent technological frames
are associated with problems during the application and use of a new IT in an organization. This paper presents a field study
which applies a pre–post-design in a freight forwarding company. During face-to-face discussion the participating employees
of the company negotiated agreements regarding the future usage of a new mobile technology system for every day cooperative
work between dispatcher agents and truck drivers. To support the development of shared technological frames the moderation
technique STWT (socio-technical walkthrough) was applied. The results describe the structural changes in technological frames,
and show to what extent these were shared by the participants. Based on the results possibilities to improve support for the
development of shared technological frames are discussed.
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Keywords: | introduction of new IT technological frames shared agreements moderation visualization socio-technical walkthrough |
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