Enterprise resource planning adoption and satisfaction determinants |
| |
| Affiliation: | 1. Instituto Universitario de Lisboa (ISCTE-IUL) ISTAR-IUL, Portugal;2. NOVA IMS, Universidade Nova de Lisboa, Portugal;3. Unidcom/IADE, Portugal;1. Dokuz Eylül University, Faculty of Engineering, Department of Industrial Engineering, Izmir, Turkey;2. The Graduate School of Natural and Applied Sciences, Dokuz Eylül University, Izmir, Turkey;1. INSA de Strasbourg, LGeCo, 24, Bld de la Victoire, 67084 Strasbourg Cedex, France;2. INSA de Strasbourg, ICube, 24, Bld de la Victoire, 67084 Strasbourg Cedex, France;3. Université de Lyon, INSA-Lyon, DISP EA4570, 69621 Villeurbanne, France;1. Sustainable Process Integration Laboratory – SPIL, NETME Centre, Faculty of Mechanical Engineering, Brno University of Technology - VUT Brno, Technická 2896/2, 616 69, Brno, Czech Republic;2. Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Bangi, Malaysia;1. Department of Accounting and MIS, College of Industrial Management, King Fahd University of Petroleum & Minerals, Dhahran, Saudi Arabia;2. School of Business, State University of New York at New Paltz, 75 S. Manheim Blvd., New Paltz, NY 12561-2443, USA |
| |
| Abstract: | Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process. |
| |
| Keywords: | Enterprise resource planning ERP Adoption User satisfaction |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
