Intelligent churn prediction in telecom: employing mRMR feature selection and RotBoost based ensemble classification

Churn prediction in telecom has recently gained substantial interest of stakeholders because of associated revenue losses. Predicting telecom churners, is a challenging problem due to the enormous nature of the telecom datasets. In this regard, we propose an intelligent churn prediction system for telecom by employing efficient feature extraction technique and ensemble method. We have used Random Forest, Rotation Forest, RotBoost and DECORATE ensembles in combination with minimum redundancy and maximum relevance (mRMR), Fisher’s ratio and F-score methods to model the telecom churn prediction problem. We have observed that mRMR method returns most explanatory features compared to Fisher’s ratio and F-score, which significantly reduces the computations and help ensembles in attaining improved performance. In comparison to Random Forest, Rotation Forest and DECORATE, RotBoost in combination with mRMR features attains better prediction performance on the standard telecom datasets. The better performance of RotBoost ensemble is largely attributed to the rotation of feature space, which enables the base classifier to learn different aspects of the churners and non-churners. Moreover, the Adaboosting process in RotBoost also contributes in achieving higher prediction accuracy by handling hard instances. The performance evaluation is conducted on standard telecom datasets using AUC, sensitivity and specificity based measures. Simulation results reveal that the proposed approach based on RotBoost in combination with mRMR features (CP-MRB) is effective in handling high dimensionality of the telecom datasets. CP-MRB offers higher accuracy in predicting churners and thus is quite prospective in modeling the challenging problems of customer churn prediction in telecom.