| 基于客户本体的客户特征提取 |
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| 引用本文： | 路晓伟,蒋馥,侯立文.基于客户本体的客户特征提取[J].计算机工程,2005,31(5):31-33,121. |
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| 作者姓名： | 路晓伟 蒋馥 侯立文 |
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| 作者单位： | 中国太平洋财产保险股份有限公司,上海,200120;上海交通大学管理学院,上海,200030 |
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| 基金项目： | 国家自然科学基金资助项目(70271038) |
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| 摘 要： | 首先介绍了本体及客户本体的概念，然后提出了基于客户本体的客户信息集成框架，接着提出利用基于客户本体的查询扩展和查询重构进行客户特征提取的方法和步骤，最后用一个实例说明了基于客户本体的客户特征提取方法。
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| 关 键 词： | 客户关系管理 客户本体 客户特征提取 查询扩展 查询重构 |
| 文章编号： | 1000-3428(2005)05-0031-03 |
Customer Features Extraction Based on Customer Ontology |
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| Lu Xiaowei,JIANG Fu,HOU Liwen.Customer Features Extraction Based on Customer Ontology[J].Computer Engineering,2005,31(5):31-33,121. |
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| Authors: | Lu Xiaowei JIANG Fu HOU Liwen |
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| Affiliation: | LU Xiaowei1,JIANG Fu2,HOU Liwen2 |
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| Abstract: | This paper first introduces the concepts of ontology and customer ontology and proposes the framework of customer information integration. Then, it proposes the method and procedure of customer features extraction using query expansion and query rewriting based on customer ontology. Finally, the method of customer features extraction based oncustomer ontology is demonstrated by a factualexample. |
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| Keywords: | Customer relationship management Customer ontology Customer features extraction Query expansion Query rewriting |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
