| 对一种集成应用系统的研究 |
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| 引用本文： | 夏传良,刘秀婷.对一种集成应用系统的研究[J].计算机工程与设计,2005,26(12):3174-3175,3240. |
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| 作者姓名： | 夏传良 刘秀婷 |
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| 作者单位： | 山东建筑工程学院,计算机科学与技术系,山东,济南,250014;中国科学院,数学与系统科学研究院计算机科学研究室,北京,100080;山东建筑工程学院,计算机科学与技术系,山东,济南,250014 |
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| 基金项目： | 国家自然科学基金项目（60073013） |
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| 摘 要： | 针对企业现存对外交流的信息平台所存在的不足，提出了将计算机电话集成技术系统与客户关系管理系统进行集成的方案，阐述了计算机电话集成技术系统与客户关系管理系统的原理及相关技术，给出了集成间的数据接口的定义，阐述了计算机电话集成系统智能路由的数据传榆协议。利用该集成技术，可为企业改善服务，提高用户的满意度，促进企业经济效益的提高。
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| 关 键 词： | 集成系统 接口 智能路由 管理系统 集成技术 |
| 文章编号： | 1000-7024（2005）12-3174-02 |
| 收稿时间： | 2004-10-31 |
| 修稿时间： | 2004-10-31 |
Research on an integrated application system |
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| XIA Chuan-liang,LIU Xiu-ting.Research on an integrated application system[J].Computer Engineering and Design,2005,26(12):3174-3175,3240. |
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| Authors: | XIA Chuan-liang LIU Xiu-ting |
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| Affiliation: | 1. Department of Computer Science and Technology, Shandong Institute of Architecture and Engineering, Jinan 250014, China; 2. Department of Computer Science, Academy of Mathematics and System Sciences, Chinese Academy of Sciences, Beijing 100080, China |
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| Abstract: | The scheme of integration of computer telephony integration and customer relationship management is put up,according to shortcomingof information areafor enterprise's foreign intercommunion recently.The principle and key technology of integration ofcom-puter telephony integrationand customerrelationship management are introduced.TheDataInterface of the Integrated Application System is defined.Data Transfer Protocol for intelligent route of computer telephony integration is defined importantly.Using the integration system can improve the customer's service ofenterprises,the degree for satisfaction of clients,and also can increase the economic benefit of enterprises. |
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| Keywords: | integrated system interface intelligent route management system integrated technology |
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