| 基于CRM的订单管理系统 |
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| 引用本文： | 戴宏钦.基于CRM的订单管理系统[J].电脑开发与应用,2008,21(11):37-38. |
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| 作者姓名： | 戴宏钦 |
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| 作者单位： | 苏州大学材料工程学院,苏州,215021 |
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| 摘 要： | 从客户关系管理的角度,对企业的订单管理进行了研究。分析了以客户为中心的订单管理的特点及其订单处理流程,提出了一个以客户为中心的订单管理解决方案。
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| 关 键 词： | 客户关系管理 订单管理 订单评估 |
CRM based Order Management System |
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| Dai Hongqin.CRM based Order Management System[J].Computer Development & Applications,2008,21(11):37-38. |
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| Authors: | Dai Hongqin |
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| Affiliation: | Dai Hongqin |
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| Abstract: | From the view of Customer relationship management,the order management of enterprise was researched.Properties and order management procedure of order management based CRM were analyzed and a solution to order management which was based on CRM was put forward. |
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| Keywords: | customer relationship management order management order evaluation |
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