| 3G时代高额欠费管控的创新和实践 |
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| 作者姓名： | 蒲建勇 张晨东 许彬 |
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| 作者单位： | 中国联通广西分公司,广西南宁,530028 |
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| 摘 要： | 文章主要是中国联通广西分公司针对上网流量和群发短信高额欠费,利用"二八原则"和"奥卡姆剃刀"进行改造,开发了专项信控系统,运行一年中,减少了1000多万元的欠费,为公司挽回极大的欠费损失,降低了用户对高额欠费的投诉,提高了用户的满意度,建立了适合广西联通的专项信控模型。
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| 关 键 词： | 3G时代 高额欠费 管控措施 |
3G Era of High Debt Management Innovation and Practice |
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| Authors: | Pu Jian-yong Zhang Chen-dong Xu Bin |
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| Affiliation: | Pu Jian-yong Zhang Chen-dong Xu Bin ( China Unicom Guangxi Branch; Guangxi Province GuangxiNanning 530028) |
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| Abstract: | this article mainly is the Guangxi branch of China Unicorn in Internet traffic and bulk SMS high fee, the use of ＂two eight principles＂ and＂Occam＇s razor＂ transformation, developed a special credit control system, operating in a year, a decrease of about 10000000 in the plan, for the company to restore the loss of a great plan, reduce the users of high delinquent complaints, improve customer satisfaction, built for the Guangxi Unicorn specialcontrol model. |
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| Keywords: | 3G times high arrears control measures |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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