An integrated approach based on execution measures for the continuous improvement of business processes realized by services |
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| Affiliation: | 1. Computer Science Institute, Faculty of Engineering, University of the Republica, Julio Herrera y Reissig 565, 11300 Montevideo, Uruguay;2. Quality Engineering Research Group, Computer Science Institute, University of Innsbruck, Technikerstraße 21a, 6020 Innsbruck, Austria;3. Institute of Information Technologies and Systems, University of Castilla – La Mancha, Camino de Moledores s/n, 13051 Ciudad Real, Spain;1. Electrical and Computer Engineering Department, American University of Beirut, Lebanon;2. Computer Science Department, American University of Beirut, Lebanon;1. University of Salerno, via Ponte Don Melillo, 81041 Fisciano, SA, Italy;2. University of Molise, C.da Fonte Lappone, 86090 Pesche, IS, Italy;1. University of Oviedo, Computer Science Department, Calvo Sotelo s/n, 33007 Oviedo, Spain;2. University of South Florida, Department of Computer Science and Engineering, 4202 East Fowler Avenue, ENB118 Tampa, FL, USA;1. State Key Laboratory for Novel Software Technology, Nanjing University, China;2. Department of Computer Science and Technology, Nanjing University, China;3. Department of Computing, Hong Kong Polytechnic University, China;4. School of Computer Science and Engineering, Southeast University, China |
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| Abstract: | ContextOrganizations are rapidly adopting Business Process Management (BPM) as they focus on their business processes (BPs), seeing them to be key elements in controlling and improving the way they perform their business. Business Process Intelligence (BPI) takes as its focus the collection and analysis of information from the execution of BPs for the support of decision making, based on the discovery of improvement opportunities. Realizing BPs by services introduces an intermediate service layer that enables us to separate the specification of BPs in terms of models from the technologies implementing them, thus improving their modifiability by decoupling the model from its implementation.ObjectiveTo provide an approach for the continuous improvement of BPs, based on their realization with services and execution measurement. It comprises an improvement process to integrate the improvements into the BPs and services, an execution measurement model defining and categorizing several measures for BPs and service execution, and tool support for both.MethodWe carried out a systematic literature review, to collect existing proposals related to our research work. Then, in close collaboration with business experts from the Hospital General de Ciudad Real (HGCR), Spain, and following design science principles, we developed the methods and artifacts described in this paper, which were validated by means of a case study.ResultsWe defined an improvement process extending the BP lifecycle with measurement and improvement activities, integrating an execution measurement model comprising a set of execution measures. Moreover, we developed a plug-in for the ProM framework to visualize the measurement results as a proof-of-concept prototype. The case study with the HGCR has shown its feasibility.ConclusionsOur improvement vision, based on BPs realized by services and on measurement of their execution, in conjunction with a systematic approach to integrate the detected improvements, provides useful guidance to organizations. |
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| Keywords: | Business Process Management (BPM) Service Oriented Computing (SOC) Continuous Process Improvement (CPI) Business Process Intelligence (BPI) Business Process execution measurement ProM framework |
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