A formal representation for context-aware business processes |
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Authors: | Talita da Cunha Mattos Flávia Maria Santoro Kate Revoredo Vanessa Tavares Nunes |
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Affiliation: | 1. Programa de Pós-Graduação em Informática Departamento de Informática Aplicada, Universidade Federal do Estado do Rio de Janeiro (UNIRIO), 22290-240 Rio de Janeiro, RJ, Brazil;2. COPPE, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brazil |
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Abstract: | A business process is a set of activities performed in a coordinated manner within an organizational and technical environment that is aimed toward a business goal. The flexibility of a process is related to an understanding of the unexpected events that occur when people, systems and resources interact and require adjustments. Thus, business processes must be designed to respond to information about different events and their specificity. This information defines what the literature calls “context”. To broaden the perception of context in the case of a business process, this work proposes an approach to characterize the context of a business process activity in a given domain through conceptual models structured in layers. A case study was conducted to evaluate the proposal, which provided evidence of the applicability of the model. |
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Keywords: | Business process Context Situation Business process adaptation |
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