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证券公司客户综合分析系统的设计与实现
引用本文:刘斌,邱华勇.证券公司客户综合分析系统的设计与实现[J].计算机系统应用,2010,19(10):126-130.
作者姓名:刘斌  邱华勇
作者单位:兴业证券股份有限公司,福建福州,350001
摘    要:介绍基于数据仓库与数据挖掘技术的证券公司客户综合分析系统的设计与实现,其中着重介绍了系统的设计原则、设计思想以及有证券特色的数据挖掘模型及其应用等重要内容。用k-Means聚类方法构建了客户偏好细分模型,将客户有效划分为8群;利用决策树及Logistic回归相结合构建了客户流失预警模型,结果表明该模型对客户流失捕获率有很大提升。

关 键 词:证券  流失预警  客户细分  数据仓库  数据挖掘  k-Means聚类  Logistic回归模型  决策树
收稿时间:2010/1/22 0:00:00
修稿时间:2010/3/16 0:00:00

Design and Implementation of Securities Company Customer Analysis System
LIU Bin and QIU Hua-Yong.Design and Implementation of Securities Company Customer Analysis System[J].Computer Systems& Applications,2010,19(10):126-130.
Authors:LIU Bin and QIU Hua-Yong
Affiliation:(Industrial Securities,Fuzhou 350001,China)
Abstract:The purpose of this article is to introduce the design and implementation for Securities Company Customer Analysis System based on data mining technology, which focuses on system principles, design ideas, the securities characteristics data mining model, its application, and other important content. With the k-Means clustering method to build a customer preference segmentation model, the customers are effectively divided into eight groups. Using the Decision Tree Combining with the Logistic regression method to Construct the Customer Loss early-warning model is constructed. The results show that the rate of Customer Loss Capture significantly increases after implementing the customer loss early-warning model.
Keywords:securities company customer analysis  data warehouse  data mining  technology  k-Means clustering  Logistic regression  decision tree
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