Software maintenance outsourcing: Issues and strategies

Software maintenance outsourcing is becoming a popular alternative in software industry. Software companies are looking at outsourcing their maintenance and support activities as an area for competitive advantage. There are risks and benefits of introducing subcontractors in the framework of software outsourcing. Reliable maintenance is only possible if adequate measures are taken in advance during project’s development and maintenance planning phase and are documented in the maintenance contract. In this paper, we present and make a justification for a set of recommendations to make such maintenance reliable and cost-effective. We analyze the associated risks and propose some product quality metrics to be monitored during the maintenance phase.