A multilingual knowledge management system: A case study of FAO and WAICENT

This paper provides a case study of a multilingual knowledge management system for a large organization. In so doing we elicit what it means for a system to be “multilingual” and how that changes some previous research on knowledge management. Some researchers have viewed multilingual as meaning a multilingual user interface. However, that is only a small part of the story. In this case we find multilingual also refers to a broad range of “multilingual,” including multilingual knowledge resources, multilingual feedback from users, multilingual search, multilingual ontologies and other concerns.