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| 展望服务科学 | |
| 引用本文： | 赵晓波,谢金星,张汉勤,华中生.展望服务科学[J].工业工程与管理,2009,14(1). |
| 作者姓名： | 赵晓波 谢金星 张汉勤 华中生 |
| 作者单位： | 1. 清华大学,工业工程系,北京,100084 2. 清华大学,数学科学系,北京,100084 3. 中国科学院数学与系统科学研究院,北京,100190 4. 中国科学技术大学管理学院,安徽,合肥,230026 |
| 摘 要： | 阐述服务及服务过程的特点、服务业的重要性.指出人是组成服务系统的核心要素.基于人的"有限理性"特征,论述服务科学的基础理论体系是"行为运筹学"、"行为统计学'和"行为信息学".同时,提出现阶段应开展研究的若干关键科学问题. |
| 关 键 词： | 服务 服务科学 有限理性 行为运筹学 行为统计学 行为信息学 |
The Prospect of Service Science |
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| ZHAO Xiao-bo,XIE Jin-xing,ZHANG Han-qin,HUA Zhongsheng.The Prospect of Service Science[J].Industrial Engineering and Management,2009,14(1). | |
| Authors: | ZHAO Xiao-bo XIE Jin-xing ZHANG Han-qin HUA Zhongsheng |
| Affiliation: | 1.Department of Industrial Engineering;Tsinghua University;Beijing 100084;China;2.Department of Mathematical Science;3.Academy of Mathematics and Systems Science;CAS;Beijing 100190;4.School of Management;University of Science and Technology of China;Hefei 230026;China |
| Abstract: | The features of service and service process are explained,as well as the importance of service industry.It is pointed out that human being is a major component in service systems.Due to the property of "bounded rationality" of human being,the fundamental of service science is formed by "behavioral operations research","behavioral statistics" and "behavioral informatics".Some key science problems are expected to be studied. |
| Keywords: | service service science bounded rationality behavioral operations research behavioral statistics behavioral informatics |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |