社会创新视角下马路劳务市场服务设计研究

马路劳务市场自发形成于城市街道中，作为非正规劳务市场，它积累了大量社会问题，被视作城市乱象，影响农民工就业质量。基于一个典型的街头市场案例进行实地研究，将服务设计理念和方法引入城市非正规劳动力市场的研究。通过以用户为中心和以行动为导向的研究方法，解析农民工与雇主等市场参与者的具体需求，提出马路劳务市场服务的综合设计，并讨论了非正规劳务市场服务的可持续发展方法。研究指出，马路劳务市场虽是自发形成的社会现象，但它的运转机制和参与者的社会关系，能够使其成为一个可创新的城市公共服务系统。将服务设计思维与社会创新方法引入马路劳务市场问题的解决方案中，能够为解决农民工灵活就业问题扩宽思路，也为城市公共服务系统的创新与发展提供了新的参考。

Service Design for Street Labor Market from Social Innovation Perspective

Street labor market is spontaneously formed in urban streets. As an informal urban labor market, it has accumulated a large number of social problems and is regarded as an urban chaos, which affects the employment quality of migrant workers. Based on the field study of a typical street market case, this paper introduces the concept and method of service design into the study of urban informal labor markets. This paper analyzes the specific needs of market participants such as migrant workers and employers through user-centered and action-oriented research methods, proposes the comprehensive design of street labor market services, and discusses the sustainable development methods of informal labor market services. The research points out that although the street labor market is a spontaneous social phenomenon, its operation mechanism and the social relations of participants can make it become an innovative urban public service system. The introduction of service design thinking and social innovation methods into the solution of street labor markets can broaden the ideas for solving the flexible employment of migrant workers, and also provide a new reference for the innovation and development of urban public service systems.