| 顾客满意度的模糊综合评价方法 |
| |
| 引用本文： | 吴晓明,沈邦兴.顾客满意度的模糊综合评价方法[J].包装与食品机械,2003,21(2):12-14,9. |
| |
| 作者姓名： | 吴晓明 沈邦兴 |
| |
| 作者单位： | 湖北工学院机械工程系,湖北,武汉,430068 |
| |
| 摘 要： | 本文利用模糊综合评价方法从定性和定量的角度测量顾客满意度。
|
| 关 键 词： | 顾客满意度 模糊综合评价 模型 质量 |
| 文章编号： | 1005-1295(2003)02-0012-03 |
The Method of Fuzzy Synthesis Evaluation for the Customer Satisfaction Index |
| |
| WU Xiao_ming,SHEN Bang_xing.The Method of Fuzzy Synthesis Evaluation for the Customer Satisfaction Index[J].Packaging and Food Machinery,2003,21(2):12-14,9. |
| |
| Authors: | WU Xiao_ming SHEN Bang_xing |
| |
| Abstract: | The customer satisfaction index can be measured by the method of the fuzzy synthesis evaluation at the angle of determining nature and fixing quantity. |
| |
| Keywords: | customer satisfaction index fuzzy synthesis evaluation model quality |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
