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Internet服务管理技术综述
引用本文:袁满 阚志刚. Internet服务管理技术综述[J]. 计算机科学, 2003, 30(2): 1-4
作者姓名:袁满 阚志刚
作者单位:1. 北京航空航天大学计算机科学与工程系,北京,100083
2. 诺基亚中国研发中心,北京,100013
基金项目:诺基亚中国研发中心“移动IPv6服务质量”
摘    要:1 服务与服务的分类经常提到服务这个概念,那么到底什么是服务呢?文[1]对服务进行了定义:服务就是服务提供方向一个或多个所服务的用户提供的一组实际能力。为研究之便,我们将服务分成两类:一类是传输服务,另一类是应用服务。这两种服务并不完全独立,它们是相互依存的,其中传输服务是应用服务的基础与保证,而应用服务是对传输服务的一种增值与体现。应用

关 键 词:Internet 服务管理 客户服务管理模块 信息模型

A Survey on Internet Service Management Techniques
YUAN Man LUO Jun KAN Zhi-Gang HU Jian-Ping MA Jian. A Survey on Internet Service Management Techniques[J]. Computer Science, 2003, 30(2): 1-4
Authors:YUAN Man LUO Jun KAN Zhi-Gang HU Jian-Ping MA Jian
Abstract:Internet is currently evolving from a best effort only service towards a service that supports different levels of Quality of Service. Especially,with IPv6 becoming mature and Telecom network,Internet network and wireless mobile network are merged into an all IP network. In the future,Internet will be a network-service-driven. This integrated all IP network will provides tremendous services with service users. Therefore, it will be important to effectively manage these services both for service providers and service users. For service providers, providing high QoS with service users,They can earn much high profits. For service users,they can obtain all kinds of abundant different level QoS to meet their needs,at anytime and anywhere. In this paper,service management technique progresses are overall surveyed,different organization service management models are surveyed,including their principle and application scenario. Finally,all these service management models are compared. Interoperability among these service management models is implemented by bridge protocol. The survey lays a foundation for next research for Internet service management.
Keywords:Service  Internet service management  Service management protocol  Survey
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