Socio-technical IS design science research: developing design theory for IS integration management

Design science research is an essential part of IS research since the field should not only try to understand how the world is, but also how to change it. We argue that the aim of IS design science research should be to develop practical knowledge not only for the design of novel information technology (IT), but also for IS governance and management. Whereas at least some methodological support exists for researchers engaged in IT-centric design science research, limited support is available for researchers who want to develop design knowledge and theory for IS governance and management. To overcome this shortcoming, we suggest a socio-technical IS design science research approach. The approach has four main activities: (1) identifying problem situations and desired outcomes, (2) reviewing extant theories, knowledge and data, (3) proposing/refining design theory and knowledge, and (4) testing design theory and knowledge. The applicability and usefulness of the proposed approach is shown by means of a design science research project concerning IS integration management in the context of mergers and acquisitions.     

Ergonomics action research I: shifting from hypothesis testing to experiential learning

This paper presents the case for the need for ‘Action Research’ (AR) approaches to gain understanding of how ergonomics considerations can best be integrated into the design of new work systems. The AR researchers work collaboratively with other stakeholders to solve a real-world problem: gaining insight into the problem and factors influencing solution building from an embedded position in the development process. This experience is interpreted in terms of available theory and can support further theory development. This non-experimental approach can help provide practical new approaches for integrating ergonomics considerations into real work system design processes. The AR approach suffers from a lack of acceptance by conventionally trained scientists. This paper aims to help overcome this weakness by developing the underlying theory and rationale for using AR approaches in ergonomics research. We propose further development of hybrid approaches which incorporate other evaluation techniques to extend the knowledge gains from AR projects.

Practitioner Summary: Researchers should engage directly with organisations in ergonomics projects so that they can better understand the challenges and needs of practitioners who are trying to apply available scientific knowledge in their own unique context. Such ‘Action Research’ could help develop theory and approaches useful to improve mobilisation and application of ergonomics knowledge in organisations.     

Mobilising information systems scholarship for a circular economy: Review,synthesis, and directions for future research

One of today's grand societal challenges is to replace the current ‘take‐make‐waste’ economic model with a circular economic model that allows a gradual decoupling of economic activities from the consumption of finite virgin resources. While circular economy (CE) scholars have long lauded digital technologies such as sensors, distributed ledgers, or platforms as key enablers, our own community has not fully explored the potentials of information systems (IS) for a CE. Considering recent technological advances in software and hardware and our history of helping address wicked challenges, we believe the time is ripe to mobilise IS scholarship for a CE. Our findings from an interdisciplinary literature review show that research has primarily examined IS potentials for increasing efficiency of isolated intra‐organisational processes while neglecting the larger sustainability potential of IS to establish circular material flows—that is, slow down and close material loops across entire product lifecycles. In response, we propose directions for IS research that develop our knowledge of how IS can help understand and enact circular material flows to intensify and extend use of products and components and recycle waste materials. Our directions offer pathways to building and evaluating the problem‐solution pairing that could characterise a prolific CE‐IS relationship.     

Re-examining information systems user performance: Using data mining to identify properties of IS that lead to highest levels of user performance

As competitive pressures increase, managers try to realize every bit of productivity from people, business processes and new information technologies (IT). This leads one to ask, how can managers configure information systems to achieve higher levels of performance from end users? In this regard, managers continually seek advice on how to meet the promises and expectations of continued increases in productivity through the use of IT. However, results from research on how to achieve higher performance through the use of IT in organizations has been mixed. Consequently, it has been difficult for IS researchers to give managers any advice on investing in specific aspects of IS that would lead to the highest performance possible. We focus on this question in this research. We use a data mining approach to tease out information about specific characteristics of IS that managers can manipulate to achieve desired outcomes with regards to individual performance. Our findings offer both researchers and managers significant new knowledge that can make a difference to IT user performance research theory and the practice of user performance management. Further, our research method offers a novel approach to linking theory and practice in IS research, a problem that is of great concern to many IS researchers. The approach is generalized and can be implemented by academic or industry researchers who are interested in generating hypotheses from data for the purpose of theoretical or applied research.     

The action research <Emphasis Type="Italic">vs</Emphasis> design science debate: reflections from an intervention in eGovernment

As Design Science (DS) establishes itself as an acceptable approach to Information Systems research, many have commented on the similarity, or otherwise, between DS and Action Research (AR). Most of the writing on this topic has been conceptual, and not grounded in practice. In this paper, we present a piece of completed research that was perceived and executed as AR, but also reflected upon as DS. The research produced a new method for diagramming electronic workflows and creating the associated digital signatures, within the domain of eGovernment. Our conclusion is that AR that produces an artefact can be quite easily, and perhaps superficially, presented as DS. Epistemologically, there is little to separate the two methodologies. However, there are some subtle differences in practice, especially with regard to the role of the artefact, the structuring of the process, the focus of evaluation of the intervention and research, and the emphasis on learning and knowledge. We provide guidance to researchers contemplating either approach, and also consider the role of pluralist attempts to combine the approaches.     

Reconsidering deconstruction in information systems research

Deconstruction, a post-structuralist approach to examining language in texts, is most often associated with the philosophical works of Jacque Derrida. After a flurry of interest among management and information systems (IS) scholars, this qualitative approach to exploring organizational texts has received little attention in the IS literature. We suggest deconstruction could help our field explore how IS texts describe the social and technical past and also prescribe and circumscribe the future of IS practice. Thus, we suggest the IS field reconsider how deconstruction might contribute to language-based approaches in IS research and practice. In this paper, we discuss deconstruction in light of the linguistic turn in social science research and the support and criticism for its use in management research. We consider IS research publications that have employed deconstruction explicitly, examine a well-known IS publication as an example of the deconstruction of IS texts, and suggest ways in which deconstruction might be applied to various genres of IS texts to inspire insights and creativity. To conclude, we highlight considerations for researchers who might adopt this approach and for the editors and reviewers who would evaluate qualitative research papers that employ deconstruction.     

A paradigmatic and methodological examination of information systems research from 1991 to 2001

Abstract. The field of information systems (IS) has evolved for more than three decades. Although many schools of thought have emerged and even become well established, few historical analyses of research paradigms and methodologies have been undertaken. One of the rare exceptions is Orlikowski & Baroudi (1991). Yet, the IS research community has evolved substantially since 1991 in many aspects. A variety of journal outlets have emerged and become well established. More attention has been paid to paradigmatic and methodological issues. Political and professional contexts have also changed noticeably. Therefore, it should be an opportune time for the field to ask: ‘What changes are manifested in journal publications?’‘Is the field making progress regarding pluralism in IS research?’‘How will the field's publications practices change in the future?’ The purpose of this paper is to investigate these questions and, in turn, reflect on the paradigmatic and methodological progress made since 1991. We examined 1893 articles published in eight major IS publication outlets between 1991 and 2001. Our findings suggest that the long‐term endeavours of interpretivist researchers might need to continue because the paradigmatic progress appears somewhat inconsequential; positivist research still dominates 81% of published empirical research. In particular, US journals, as opposed to European journals, tend to be more positivist, quantitative, cross‐sectional and survey oriented. With respect to research design, survey research is still the most widely used method (41%), although case studies have gained substantial recognition (36%). Further, the increase of qualitative research (30%), empirical studies (61%) and longitudinal cases (33%) at the expense of laboratory experiments (18%) might suggest that IS researchers have become more interested in obtaining scientific knowledge in real world settings. In summary, we suggest that the field has been dominated by the positivist paradigm, despite calls to the contrary. Indeed, if the field was to truly embrace pluralism, it would have to find ways to fundamentally change the publication practices of the journal system, including the current tenure and promotion system, which pose considerable obstacles for the acceptance of alternative paradigms.     

Characteristics of IT artifacts: a systems thinking‐based framework for delineating and theorizing IT artifacts

The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi‐faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven‐dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.     

Towards the improved treatment of generalization of knowledge claims in IS research: drawing general conclusions from samples

This paper presents a framework for justifying generalization in information systems (IS) research. First, using evidence from an analysis of two leading IS journals, we show that the treatment of generalization in many empirical papers in leading IS research journals is unsatisfactory. Many quantitative studies need clearer definition of populations and more discussion of the extent to which ‘significant’ statistics and use of non-probability sampling affect support for their knowledge claims. Many qualitative studies need more discussion of boundary conditions for their sample-based general knowledge claims. Second, the proposed new framework is presented. It defines eight alternative logical pathways for justifying generalizations in IS research. Three key concepts underpinning the framework are the need for researcher judgment when making any claim about the likely truth of sample-based knowledge claims in other settings; the importance of sample representativeness and its assessment in terms of the knowledge claim of interest; and the desirability of integrating a study's general knowledge claims with those from prior research. Finally, we show how the framework may be applied by researchers and reviewers. Observing the pathways in the framework has potential to improve both research rigour and practical relevance for IS research.     

Case study research: a multi-faceted research approach for IS

Abstract. A wide variety of approaches can be applied under the heading of case study research; this paper explicitly discusses the range of the alternatives. Many papers discussing case study research emphasize one particular variation of case study research only. The current paper provides an overview of the various uses of case study research in the information systems field by describing the different ways in which case study research can be used, using examples from published IS literature for illustration, and providing references to other method papers for more detailed discussion of each alternative. Researchers are reminded that case study research can be used in the positivist and interpretivist traditions, for testing or building theory, with a single or multiple case study design, using qualitative or mixed methods. The range of case study research alternatives makes it a highly versatile research strategy for IS     

More than providing ‘solutions’: towards an understanding of customer‐oriented citizenship behaviours of IS professionals

Information systems (IS) support in organizations has undergone dramatic changes over the years. IS professionals in the support function have become an important knowledge source to colleagues who seek assistance with their IS usage. Our understanding of IS professionals' customer‐oriented behaviours is limited, however. Focusing on IS post‐implementation support and drawing upon organizational citizenship behaviour (OCB) theory, this paper seeks to understand IS professionals' citizenship behaviours in supporting colleagues. Our analysis of 630 support tasks performed by IS professionals with regard to two systems at three periods reveals five types of customer‐oriented OCB: anticipation, education, justification, personalization‐technology and personalization‐business. Our results also show different associations between four contextual factors of IS support (i.e. system, user, task and problem) and the OCBs. In instances of user deficiency, more personalization‐business and anticipation OCBs were observed across all the four problem domains (functionality, data, workflow and role). By contrast, in instances of system deficiency, more personalization‐technology OCBs were observed among the two problem domains of data and functionality. Moreover, the occurrence of OCBs revealed a temporal pattern such that personalization‐business OCBs are more pronounced in early post‐implementation periods whereas anticipation OCBs and personalization‐technology OCBs become more dominant later. The categorization scheme of the customer‐oriented OCB, the OCB dynamics and the patterns between OCB types and the contextual factors advance our understanding of the evolving and challenging work of organizational IS support. Our findings extend the OCB literature on customer orientation and enrich the limited studies on knowledge‐intensive IS support work. Practical implications of the findings on IS management and policies are discussed.     

Extending the framework for mobile health information systems Research: A content analysis

Whilst researchers and professionals recognise that mobile health (M-health) systems offer unprecedented opportunities, most existing work has comprised individual project-based developments in specialised areas. Existing review articles generally utilise medical literature and categories: none investigates M-health from an information systems (IS) design point of view. Identifying application areas, design issues and IS research techniques will demonstrate models, issues, approaches and gaps to inform future research. A comprehensive analysis of the literature from this viewpoint is thus valuable, both for theoretical progression and for guiding real-world innovative system developments.Drawing from key IS and healthcare multidisciplinary journals we analyse recent (2010–2016) articles concerning M-health application developments and their associated design or development issues, with particular focus on the use of contemporary research methods. Our analysis suggests that M-health is an emerging field to which, although underused, contemporary approaches such as design science research are particularly appropriate. We identify eight application categories, eleven design issues (security, privacy, literacy, accessibility, acceptability, reliability, usability, confidentiality, integrity, knowledge sharing and flexibility) as well as the stakeholders and development techniques involved. This goes beyond previous frameworks, and theoretically integrates the central role of IS design within the sub-field.     

Design process knowledge for crisis-driven information systems solutions: Insights on building digital resilience from an action design research study

As global disruptions escalate, digital resilience (DR)—the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)—has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID-19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design  of new IS solutions. We introduce the ADAPT framework, comprising five key enablers—Agility, Designation, Alignment, Participation, and Trust—recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID-19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis-propelled IS design process that is urgent, resource-limited, and multi-partite. By presenting new design process knowledge and practical recommendations that guide crisis-driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis-driven design endeavours that tackle the pressing and urgent challenges of our time.     

The use of focus groups in complex and pressurised IS studies and evaluation using Klein & Myers principles for interpretive research

Studies of information systems (IS) often involve many complexities, uncertainties and restrictions. As a result, researchers have to adopt innovative research approaches or tailor and extend existing ones. This paper describes and evaluates an innovative focus group approach used to study three IS development teams, which had to cope with the application of a broad, polymorphous framework, untested in practice, seeking to elicit potentially highly sensitive opinions and judgements in a highly pressurised, time‐restricted environment. This paper makes two significant contributions. To conduct this evaluation, the researchers operationalised the Klein & Myers seven principles for interpretive study for the first time, creating a set of questions that other IS researchers can now use to evaluate their own interpretive studies. The paper also applies these to the design of the focus groups and develops a set of recommendations for future IS researchers to consider based on lessons learned in this study.     

Development,global futures and IS research: a polemic

In this paper, I discuss the meaning of the term development as something of concern for all individuals, groups, organizations and societies, and I argue that many different global futures are possible depending on how well we succeed in realising our development goals and aspirations. Information and communication technologies are deeply implicated in approaches to development and in making global futures, and I argue the need for IS research which addresses a diversity of development arenas with context-specific studies, broadly critical in their approach, and aimed at making a better world with technology. I draw implications for action on the part of IS researchers in terms of research agenda, teaching activities, publishing, and institution building.     

Analysing computational thinking in collaborative programming: A quantitative ethnography approach

Computational thinking (CT), the ability to devise computational solutions for real‐life problems, has received growing attention from both educators and researchers. To better improve university students' CT competence, collaborative programming is regarded as an effective learning approach. However, how novice programmers develop CT competence through collaborative problem solving remains unclear. This study adopted an innovative approach, quantitative ethnography, to analyze the collaborative programming activities of a high‐performing and a low‐performing team. Both the discourse analysis and epistemic network models revealed that across concepts, practices, and identity, the high‐performing team exhibited CT that was systematic, whereas the CT of the low‐performing team was characterized by tinkering or guess‐and‐check approaches. However, the low‐performing group's CT development trajectory ultimately converged towards the high‐performing group's. This study thus improves understanding of how novices learn CT, and it illustrates a useful method for modeling CT based in authentic problem‐solving contexts.     

Implications of dominant technological frames over a longitudinal period

Successful adoption and use of information systems is an area of continued research in the field of information systems. This prior research has shown that how we adopt and use an information system depends on how we make sense of it. The sense‐making activity is carried out through our cognitive structures of knowledge that relate to technology (our technological frames). The sense‐making activity changes over time, as use and exposure to differing technologies occur. Most research into information systems in organisations has focused on a specific information system; this preoccupation with studying discrete projects at one point in time may be limiting. In an attempt to fill this research gap, we use the socio‐cognitive perspective of Orlikowski & Gash to analyse technological frames in one organisation over a longitudinal period to evaluate sensemaking in relation to multiple systems. The interpretive case study looks at the technological frames of senior management, faculty teaching staff, information technology (IT) mediating staff and IT groups over a 10‐year period in a university and finds that there were incongruent frames between senior management and other groups within the organisation with senior management holding a dominant frame. The consequences of these frames were demonstrated when they were linked to the use of the four major information systems in the organisation, showing repeated historical patterns of use that caused inefficiencies due to the incongruent frames of the various groups. The unchanging dominant technological frame contributed to this pattern.