Branding with social media: User gratifications,usage patterns,and brand message content strategies

The emergence of social media provides a new platform for developing brand–consumer relationships. The aim of the current study is to examine the differences in Chinese users’ gratifications of different social media and the impact of brand content strategies on the quality of brand–consumer communication via social media. In the first study, 209 SNS and 161 microblog users were surveyed. Five dimensions of social media gratifications emerged from the factor analysis. Significant differences in the strengths of gratifications were found between SNS and microblog users. Usage patterns of SNS and microblog are analyzed and compared. In the second study, we examined the impact of users’ gratification and the type of social media on the effectiveness of different brand content strategies through a two-week experiment involving 60 SNS users and 61 microblog users. Implications for developing branding strategies on different social media platforms are discussed.     

Tweet this: A uses and gratifications perspective on how active Twitter use gratifies a need to connect with others

Twitter is an Internet social-network and micro-blogging platform with both mass and interpersonal communication features for sharing 140-character messages, called tweets, with other people, called followers. Hierarchical OLS regression of survey results from 317 Twitter users found that the more months a person is active on Twitter and the more hours per week the person spends on Twitter, the more the person gratifies a need for an informal sense of camaraderie, called connection, with other users. Controlling for demographic variables does not diminish this positive relationship. Additionally, frequency of tweeting and number of @replies, public messages between Twitter users, mediate the relationship between active Twitter use and gratifying a need for connection. Results are discussed in light of uses and gratifications theory.     

Generational differences in content generation in social media: The roles of the gratifications sought and of narcissism

This study examines the roles of the gratifications sought and of narcissism in content generation in social media and explores the generational differences in motivations and in narcissistic personalities when predicting the usage of Facebook, blogs, and forums. Data were gathered from a probability sample of 596 social media users through a telephone survey in 2010. Factor analysis results showed that content generation using social media was satisfying five socio-psychological needs: showing affection, venting negative feelings, gaining recognition, getting entertainment, and fulfilling cognitive needs. In particular, people who used social media to meet their social needs and their need for affection tended to use Facebook and blogs. In contrast, when users wanted to air out discontent, they often turned to forums. Results also showed that exhibitionists seemed to use social media to show affection, express their negative feelings, and achieve recognition. The study found no generational differences in using Facebook and blogs as a means to satisfy social needs or the need for affection. However, differences in patterns of social media usage were found among Baby Boomers with different narcissistic personalities. The paper includes a discussion of the study’s limitations and suggestions for future research.     

Why people use Yelp.com: An exploration of uses and gratifications

This study examines why individuals use the website Yelp.com from a uses and gratifications perspective. Male and female Yelp.com users who were 18 and over completed an online survey. The results of the study indicate that individuals overwhelmingly use Yelp.com for information-seeking purposes, followed by entertainment, convenience, interpersonal utility, and pass time. Further, there was an overall higher usage of each need for the readers and writers of restaurant reviews compared with readers only, suggesting more involvement for the reader and writer group. Frequency of Yelp.com usage and perceived influence of Yelp.com restaurant reviews were also positively related to the majority of motives. Theoretical and practical implications of these findings are discussed, as well as suggestions for future research.     

Computer mediated communication for social and academic purposes: Profiles of use and University students’ gratifications

The present study approaches the Internet as a social space, where university students make use of computer mediated communication (CMC) applications, i.e. e-mail, instant messaging and social network sites, in order to satisfy social and academic needs. We focus on university students, because they represent one of the most avid groups of CMC users and additionally, because they are expected to carry their perceptions of media with them into the work place and their social life. In order to investigate this issue, we conducted an empirical research using, as a target group, a sample of students from a specific Greek University. Grounded in the “uses and gratifications” perspective, we investigated the various profiles of CMC use by students along with (a) the students’ perceptions about social and academic usefulness of CMC applications, (b) the extent up to which these perceptions are correlated with students’ prior experience with the use of CMC applications, and (c) how both of these factors can predict the frequency of present use of CMC for social or academic purposes respectively. The results reveal that although these three CMC applications constitute “functional alternatives” (media that satisfy similar needs) they are different to the degree of their “functionality” for the gratification of social and academic needs. Furthermore, the degree of CMC use by students is not correlated with the years of CMC experience, but with the profile of use that students dynamically adopt according to their daily needs and preferences. The results provide evidence for the current CMC use by university students and can be useful for the implementation of further academic policies regarding CMC use in Higher Education settings.     

News sharing in social media: The effect of gratifications and prior experience

Recent events indicate that sharing news in social media has become a phenomenon of increasing social, economic and political importance because individuals can now participate in news production and diffusion in large global virtual communities. Yet, knowledge about factors influencing news sharing in social media remains limited. Drawing from the uses and gratifications (U&G) and social cognitive theories (SCT), this study explored the influences of information seeking, socializing, entertainment, status seeking and prior social media sharing experience on news sharing intention. A survey was designed and administered to 203 students in a large local university. Results from structural equation modeling (SEM) analysis revealed that respondents who were driven by gratifications of information seeking, socializing, and status seeking were more likely to share news in social media platforms. Prior experience with social media was also a significant determinant of news sharing intention. Implications and directions for future work are discussed.     

Content structure is king: An empirical study on gratifications,game genres and content type on Twitch

While video games have been widely investigated from the perspective of play, an emerging online media phenomenon is the spectating of video game play, captivating millions of users daily. This study investigates the relationship of video game genres, content type and viewer gratification in the context of live gaming. To study this phenomenon, we employ an online questionnaire study (N = 1097) to investigate six categories of gratifications: affective, information seeking, learning to play, personal integrative, social integrative & tension release motivations and their relationship with game genres and stream types. The results of this study demonstrate that “the medium is the message”, highlight the importance of archetypal structure (i.e. the type of streamed content) over content topic (i.e. the genre of games being streamed), and help to build a better understanding of user generated content and the democratization of media.     

The uses and gratifications of using Facebook music listening applications

Despite rapid adoption of social media as a means of music listening, little is known about users’ motivations. This study applies the uses and gratifications approach to users’ motivations for using music listening applications on Facebook. Participants completed an online survey, and 153 out of 576 respondents indicated that they used a Facebook music listening application. A principal axis factor analysis identified three different motivations for this usage, namely entertainment, communication, and habitual diversion gratifications. The entertainment and communication gratifications replicate those found in prior uses and gratifications research concerning other social networking features, illustrating the strong similarity between uses of music and social media. However, the habitual diversion gratification may serve to distinguish listening applications from other features. Identifying and explaining these factors is relevant to social media users, musicians and application designers, as they explain what motivates a means of music listening that is gaining prominence.     

Multinational web uses and gratifications: Measuring the social impact of online community participation across national boundaries

This paper describes the rationale and findings from a multinational study of online uses and gratifications conducted in the United States, Korea, and the Netherlands in spring 2003. Survey questions developed in three languages by native speaking researchers was presented to approximately 400 respondents in each country via the Web. Web uses and gratifications were analyzed cross-nationally in a comparative fashion focusing on involvement in different types of on-line communities. Findings indicate that demographic characteristics, cultural values, and Internet connection type emerged as critical factors that explain why the same technology is adopted differently. Patricia Grace-Farfaglia is a doctoral student at Rensselaer Polytechnic Institute, Lally School of Management & Technology. Her area of concentration is in socioeconomic impacts of emerging technology, particularly how the consumer relates to new media innovation. Her dissertation explores how consumer risk segmentation affects marketing strategy. She has also lectured on new media technology, organizational, and marketing communications at the University of Connecticut and Rensselaer Polytechnic Institute. As a registered dietitian and adjunct lecturer at the University of Connecticut, she offers courses on nutrition and culture. She is also reviewer for the Journal of the American Dietetic Association. Raised in Elmira, New York, Patricia lives with her husband and two children in Newtown, Connecticut. Ad C. Dekkers (Ir., 1983) University of Wageningen, Netherlands) was from 1998–2005 research coordinator on Fontys University, Department of Communications. He developed educational material for new media (didacdisc, e-business basis material, CRM-cases library) and worked on ICT awareness and dissemination projects for economic and communication institutes. Ad Dekkers participated in research projects and publications with the University of Connecticut (New Media and the Communication Profession) and the Renselaer Polytechnic Institute (Uses and Gratification of Web Use). An article about the implementation of ICT-experiences in higher education has appeared in the Dutch magazine Thema (November 2004). As projectleader from the Digital University, Ad Dekkers co-produced a toolbox for developing and supporting Communities of Practice (ProCoP, 2005). The Digital University (De Digitale Universiteit) is a consortium of ten universities in the Netherlands. It focuses on the development and application of digital educational products and knowledge for higher education. At this moment Ad Dekkers is quality and educational consultant for Fontys University in the Netherlands. Binod Sundararajan is a fourth-year doctoral student in Communication & Rhetoric in the Department of Language, Literature and Communication at Rensselaer Polytechnic Institute (RPI), Troy NY. He also has a Master of Science degree in Electrical Engineering from RPI. His research interests include educational and organizational communication, social network analysis and computer-mediated communication. Specifically, he has been investigating the role of electronic communication and social dynamics factors like respect and influence in classroom projects in computer-supported collaborative learning and work environments. He is also involved in projects that have investigated multinational web use, eye movement data for PDA use and the study of the development and use of online social networks. Lois Peters is currently a principal investigator in the Nanotechnology Center at Rensselaer Polytechnic Institute and the NSF sponsored Nanoscale Engineering Research Center at Rensselaer Polytechnic Institute. Professor Peters current areas of interest lie in identifying key practices, core resources, and characteristics of socio-economic dynamics shaping business decisions regarding investment in, and commercialization of, emerging technologies. She continues to be an active member of the Radical Innovation Program which began in 1995 and is now in its second phase. She is co-author of Radical Innovation: How Mature Companies Can Outsmart Upstarts (Harvard Business Press).     

It is not for fun: An examination of social network site usage

Social networking sites (SNS) have become a significant component of people's daily lives and have revolutionized the ways that business is conducted, from product development and marketing to operation and human resource management. However, there have been few systematic studies that ask why people use such systems. To try to determine why, we proposed a model based on uses and gratifications theory. Hypotheses were tested using PLS on data collected from 148 SNS users. We found that user utilitarian (rational and goal-oriented) gratifications of immediate access and coordination, hedonic (pleasure-oriented) gratifications of affection and leisure, and website social presence were positive predictors of SNS usage. While prior research focused on the hedonic use of SNS, we explored the predictive value of utilitarian factors in SNS. Based on these findings, we suggest a need to focus on the SNS functionalities to provide users with both utilitarian and hedonic gratifications, and suggest incorporating appropriate website features to help users evoke a sense of human contact in the SNS context.     

Enjoyment fosters media use frequency and determines its relational outcomes: Toward a synthesis of uses and gratifications theory and media multiplexity theory

Previous work has begun to incorporate psychological constructs into our understanding of media multiplexity (i.e., use of multiple media in a single interpersonal relationship). Following this approach, this investigation examined how a user's enjoyment of a communication medium might both predict medium use frequency and alter the extent to which closeness is an outcome of such use. Results supported this model across six popular interpersonal communication media (voice telephone, text messaging, e-mail, instant messaging, video chat, and social networking sites) in relationships with extended family members. Specifically, at low levels of medium enjoyment, use of a medium was not associated with relational closeness. Practically, these results suggest that communicating via an unsatisfying medium may not foster relational closeness; theoretically, these results argue for including psychological processes to strengthen MMT as a theory of interpersonal media choice.     

Blogging privacy rule orientations,privacy management,and content deletion practices: The variability of online privacy management activity at different stages of social media use

The purpose of this study was to examine social media users’ blogging privacy rule orientations, privacy management regulation, and content deletion practices as distinct types of activity occurring at different stages of the blogging process (before, during, and after blogging) that may aid in understanding the functioning of blogging disclosure activity overall. The study was guided by a complementary application of both the uses and gratifications perspective and communication privacy management (CPM) theory. A central tenet of both theories suggests that people are variably active in their communication behavior. We identified five discrete blogger privacy rule orientations explaining different online choice-making practices: the self-centric, the utilitarian, the planner, the protector, and the unworried orientations toward blogging. We also identified six different motives for deleting previously-posted information: conflict management, protection of personal identity/safety, fear of retribution, employment security, impression management, emotional regulation, and relational cleansing. Path analysis revealed several direct and indirect paths among bloggers’ motives for deleting previously posted material and their level of disinhibition, blogging privacy rule orientations, amount of time blogging, and privacy management practices. As use of social media increases, exploring variations in privacy management regulation practices is critical.     

Online maintenance of life domains: Uses of social network sites during graduate education among the US and international students

Students who pursue graduate degrees often do so under the burden of great geographic displacement. This study takes a uses and gratifications approach to examining the usage of Social Networking Sites (SNS) by both American and international graduate students studying at an American university. Specifically, it examines how SNS are used in relationship maintenance with friends and family, news consumption from one’s home state or country, political expression, and social and political transition to one’s new home. Our findings suggest that geographic and physical displacements do not always influence students in maintaining relationships via social media.     

Gratifications and social network service usage: The mediating role of online experience

This paper incorporates dual theories from communication research (uses and gratifications) and psychology research (online flow) to examine consumer behavior in the use of social network services. In particular, the study proposes that consumers’ online experience of interaction and arousal serves as the mediator of the relationship between social motivations and use behaviors. The empirical results indicate that arousal fully mediates the relationship between social gratifications and problematic social network service use. Furthermore, both interaction and arousal are partial mediators of the relationship between social gratifications and the intention to revisit social networking websites.     

Facebook as a toolkit: A uses and gratification approach to unbundling feature use

Research on social network sites (SNSs) typically employ measures that treat SNS use as homogenous although the user-base, user practices, and feature sets of these tools are increasingly diverse. Using a uses and gratifications approach, we address this problem by reconceptualizing SNSs as collections of features. Survey data collected from undergraduate students at a large Midwestern university (n = 267) revealed that users’ motivations for using Facebook predict their use of different features, such as status updates and Wall posts, but features that share similar capabilities do not necessarily share underlying motivations for use. When these results are contrasted against models employing a more unidimensional measure of Facebook use, we find differences between motivations for both general Facebook use and use of specific features of the site. This suggests that unidimensional measures of SNS use obfuscate motivations for using specific features. Theoretical and methodological implications of these findings and this approach are discussed.     

Web-based information service adoption: A comparison of the motivational model and the uses and gratifications theory

This study compares two user acceptance theories: the motivational model (MM), and the uses and gratifications (U&G) theory. While MM arises from the field of information systems and the U&G theory was developed in the field of communication, both are focused on explaining user acceptance of information technologies using intrinsic and extrinsic motivations. We discuss the theoretical roots of the two theories, and use partial least squares (PLS) analysis to test each in an empirical setting. A comprehensive comparison of the results is also presented, including a discussion about the relative strengths and weaknesses of each model under both theoretical/research and practical contexts.     

The stress-buffering effect of self-disclosure on Facebook: An examination of stressful life events,social support,and mental health among college students

Stressful life events are viewed as the leading cause of psychological distress. Self-disclosure, however, could buffer the deleterious impact of stress on mental health. Recent studies show that college students are likely to engage in self-disclosure on social network sites (SNSs), but it is unclear to what extent they benefit from doing that. This study examined the effect of self-disclosure on SNSs on young adults’ mental health. Survey data were collected from a probability sample of 560 university students. The results show that people tend to open up on Facebook when in times of stress and that self-disclosure on Facebook moderates the relationship between stressful life events and mental health. Facebook disclosure was also positively associated with enacted social support on Facebook, which led to increased perceived social support, enhanced life satisfaction, and reduced depression. SNSs, therefore, serve as a promising avenue for delivering health care and intervention.     

Cultural values and Facebook use among Palestinian youth in Israel

Culture is a set of values that influences attitudes and social behavior. Despite the role of culture in shaping attitudes and motivations, most of the extensive research literature on the determinants and patterns of social media use has focused on psychological and social factors. The purpose of this study is to fill this gap by investigating the role of cultural values in perceptions of privacy, trust and motivations for using Facebook among young Palestinians in Israel. We relied on Hall’s concept of high and low communication contexts and three of Hofstede’s cultural dimensions: collectivism, power distance and uncertainty avoidance. Data from a survey of Arab high school students (N = 567) established that variations in the adoption of cultural values are associated with the motivation for using Facebook through their effect on trust and on privacy concerns. We discuss the findings and their implications.     

Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention

Social media has flourished recently, and government agencies across different levels are experimenting with launching government social media (GSM) to socialize government services, processes, and data. Both researchers and practitioners are focusing on understanding the key success factors related to the launch of GSM. This study aims to identify the key success factors by exploring the formation mechanism of individuals' continuous usage intention. Through the theoretical lens of the uses and gratifications theory (UGT), we identify the gratification factors (i.e., information seeking, social activity, content consumption, collective intelligence, and network externality) that stimulate users' continuance intention toward GSM. Furthermore, we draw upon the stimulus–organism–response (SOR) framework to develop a model for exploring the effects of gratification factors (as stimulus in the SOR framework) on individuals' online experiential states (i.e., flow experience and sense of belonging) and, subsequently, their continuance intention. The results of our survey of 336 government microblogging residents indicate that usage continuance intention is in part determined by gratification factors. Furthermore, the associations among gratification factors and users’ continuance intention can be mediated by the sense of belonging and flow experience.     

Gratifications for using CMC technologies: A comparison among SNS,IM, and e-mail

Why and how people choose to use a particular computer-mediated communication (CMC) technology is a major concern. This study seeks to address the issues by applying the uses and gratifications theory, and attempts to explore the general and specific gratifications sought from the use of three CMC technologies. Three separate empirical surveys were conducted to investigate the gratifications sought from social networking sites, instant messaging, and e-mail. Then factor analysis was undertaken to extract the gratifications sought from each CMC technology. The extracted gratifications sought were then compared among the three technologies for concluding the general and specific gratifications. Four general gratifications were extracted among the three CMC technologies, including relationship maintenance, information seeking, amusement, and style. Two gratifications were specific: the sociability gratification sought from using instant messaging and social networking sites; and the gratification of kill time sought from using instant messaging. Moreover, the important levels of gratifications sought from the three CMC technologies were found to be different. Our findings provide evidence to explain why not all traditional CMC technologies are replaced by innovative and advanced ones. The results of this study may be applied to CMC technology design and provide implications for future research.