A Heuristic Evaluation for Deaf Web User Experience (HE4DWUX)

Websites that are usable and accessible can have a positive impact on the overall user experience. Usability Inspection Methods (UIMs) can be applied to evaluate and measure the usability. The current research in the fields of Web Accessibility and Human –Computer Interaction (HCI) is in need of additional UIMs that can be applied to also measure the accessibility, in addition to the usability alone. In this article, a novel UIM in the form of a heuristic evaluation is presented. The heuristic evaluation aims to support HCI experts and Web developers in designing and evaluating websites that provide positive user experiences to users who are deaf. This article discusses the development of the Heuristic Evaluation for Deaf Web User Experience (HE4DWUX). Following an iteration cycle, version 2 of the HE4DWUX is presented in Appendix A. An existing three-phase process to develop heuristics for specific application domains was applied to construct the HE4DWUX. The outcome of this research is 12 heuristics, with each containing its own set of checklist items to operationalize its applicability in measuring the Web user experience for users who are deaf. The heuristics and their checklist items can identify important aspects of design that will impact the Web user experience for this particular user group.     

Internet social network communities: Risk taking,trust, and privacy concerns

Individuals communicate and form relationships through Internet social networking websites such as Facebook and MySpace. We study risk taking, trust, and privacy concerns with regard to social networking websites among 205 college students using both reliable scales and behavior. Individuals with profiles on social networking websites have greater risk taking attitudes than those who do not; greater risk taking attitudes exist among men than women. Facebook has a greater sense of trust than MySpace. General privacy concerns and identity information disclosure concerns are of greater concern to women than men. Greater percentages of men than women display their phone numbers and home addresses on social networking websites. Social networking websites should inform potential users that risk taking and privacy concerns are potentially relevant and important concerns before individuals sign-up and create social networking websites.     

社交网络用户浏览轨迹信息隐私保护方法仿真

随着网络应用的广泛普及,QQ、微信、YY语音、陌陌等社交软件走进千家万户,但社交网络用户浏览轨迹信息隐私保护问题也随之而来。由于社交网络平台安全机制存在漏洞,抵御网络攻击性能不强,使社交网络用户信息纷纷泄露。针对问题根源,提出ACP用户隐私信息防护系统,建立社交网络用户真空登陆模块(VM)、通讯信息密码文模块(RDT)及信息储存保护墙模块(LDM)一体化ACP用户隐私信息防护系统,从根源保护社交网络用户浏览轨迹信息的隐私安全。通过数据模拟仿真实验证明提出的ACP用户隐私信息防护系统,对社交网络用户浏览轨迹信息隐私保护具有可用性与有效性。     

LotusNet: Tunable privacy for distributed online social network services

The evolution of the role of online social networks in the Web has led to a collision between private, public and commercial spheres that have been inevitably connected together in social networking services since their beginning. The growing awareness on the opaque data management operated by many providers reveals that a privacy-aware service that protects user information from privacy leaks would be very attractive for a consistent portion of users. In order to meet this need we propose LotusNet, a framework for the development of social network services relying on a peer-to-peer paradigm which supports strong user authentication. We tackle the trade-off problem between security, privacy and services in distributed social networks by providing the users the possibility to tune their privacy settings through a very flexible and fine-grained access control system. Moreover, our architecture is provided with a powerful suite of high-level services that greatly facilitates custom application development and mash up.     

Applying a methodology to develop user eXperience heuristics

A heuristic evaluation method allows the evaluation of the usability of application domains. To evaluate applications that have specific domain features, researchers can use sets of specific usability heuristics in addition to the well-known (usually Nielsen's) heuristics. Heuristics can also focus on the User eXperience (UX) aspects other than the usability. In a previous work, we proposed a formal methodology for establishing usability/UX heuristics. The methodology has 8 stages including activities to formulate, specify, validate and refine a new set of heuristics for a specific application domain. The methodology was validated through expert opinion and several case studies. Although when specifying the methodology, we explained each of its stages in detail, some activities can be difficult to perform without a guide that helps the researcher determine how the stages should be carried out. This article presents a detailed explanation regarding how to apply each stage of the methodology to create a new set of heuristics for a specific domain. Additionally, this paper explains how to iterate the methodology's stages and when to stop the process of developing new heuristics.     

Usability of state public health department websites for communication during a pandemic: A heuristic evaluation

Study aims were to investigate how usable COVID-19 dedicated state public health websites in the US were, and whether case counts in different geographical regions in the US were related to website usability. 16 state websites representing the 2 highest and the 2 lowest case count states in each region were selected. Five experts used a heuristic evaluation procedure to independently rate all 16 websites on a severity scale of 0–4. Usability criteria published by the US Department of Health and Human Services and criteria on risk communication and data dashboards were used. Analyses involved cross tabulation of usability criteria with case counts, comparison of usability scores using Mood's median tests, test of differences in average usability scores using ANOVA and post-hoc tests, and identification of correlations between case counts and usability scores. Results from the Mood's median test showed that the median usability scores for the states were significantly different from each other at the 5% level of significance (df = 15, chi-square = 38.40; p = 0.001). ANOVA showed statistically significant differences between the mean usability scores for the states at the 5% level of significance (F = 6.33, p < 0.05). Although not statistically significant, results from a correlation analysis between case count and usability scores showed a negative correlation (r = -0.209, p = 0.437) indicating that the higher the case count, the better the usability score. Overall, the websites fared well on usability, but many websites were used as an information and data repository. These websites must communicate infection risk better.Relevance to industryThe study applies to public health agency websites that communicate essential information during a pandemic.     

Usability guideline for banking software design

As the diversity of services in the financial market increases, it is critical to design usable banking software in order to overcome the complex structure of the system. The current study presents a usability guideline based on heuristics and their corresponding criteria that could be used during the early stages of banking software design process. In the design of a usability guideline, the heuristics and their criteria are categorized in terms of their effectiveness in solving usability problems grouped and ranging from usability catastrophe to cosmetic problems. The current study comprises of three main steps: First, actual usability problems from three banking software development projects are categorized according to their severity level. Secondly, usability criteria are rated for how well they explain the usability problems encountered. Finally, usability heuristics are categorized according to the severity level of usability problems through two analytical models; corresponding and cluster analyses. As the result, designers and project managers may give more importance to the heuristics related with the following usability problem categories: Usability catastrophe and then major usability problems. Furthermore, the proposed guideline can be used to understand which usability criteria would be helpful in explaining usability problems as well as preventing banking system catastrophes, by highlighting the critical parts in system design of banking software.     

Quantitative analysis in a heuristic evaluation experiment

In usability context of interactive systems the heuristic evaluation method is widespread. In most applications the results tend to be qualitative, describing such aspects that require some improvement for the benefit of usability. However, these qualitative results do not allow us to determine how usable it is or how it becomes an interactive system. Hence the need for quantitative results may also be very necessary in order to determine the effort that would be needed to get a sufficiently usable system.This article describes, following the idea of the UsabAIPO Project, a new experiment to obtain quantitative results after a heuristic evaluation. This new experimentation has required some variation on the original idea, working with a set of different heuristic categories, while considering the use of the score depending on severity and frequency parameters.     

A privacy self-assessment framework for online social networks

During our digital social life, we share terabytes of information that can potentially reveal private facts and personality traits to unexpected strangers. Despite the research efforts aiming at providing efficient solutions for the anonymization of huge databases (including networked data), in online social networks the most powerful privacy protection “weapons” are the users themselves. However, most users are not aware of the risks derived by the indiscriminate disclosure of their personal data. Moreover, even when social networking platforms allow their participants to control the privacy level of every published item, adopting a correct privacy policy is often an annoying and frustrating task and many users prefer to adopt simple but extreme strategies such as “visible-to-all” (exposing themselves to the highest risk), or “hidden-to-all” (wasting the positive social and economic potential of social networking websites). In this paper we propose a theoretical framework to i) measure the privacy risk of the users and alert them whenever their privacy is compromised and ii) help the users customize semi-automatically their privacy settings by limiting the number of manual operations. By investigating the relationship between the privacy measure and privacy preferences of real Facebook users, we show the effectiveness of our framework.     

Developing SMASH: A set of SMArtphone's uSability Heuristics

The smartphone market is nowadays highly competitive. When buying a new device, users focus on visual esthetics, ergonomics, performance, and user experience, among others. Assessing usability issues allows improving these aspects. One popular method for detecting usability problems is heuristic evaluation, in which evaluators employ a set of usability heuristics as guide. Using proper heuristics is highly relevant. In this paper we present SMASH, a set of 12 usability heuristics for smartphones and mobile applications, developed iteratively. SMASH (previously named TMD: Usability heuristics for Touchscreen-based Mobile Devices) was experimentally validated. The results support its utility and effectiveness.     

Expert vs novice collaborative heuristic evaluation (CHE) of a smartphone app for cultural heritage sites

This study was conducted to compare CHE between Human-Computer Interaction (HCI) experts and novices in evaluating the Smartphone app for the cultural heritage site. It uses the Smartphone Mobile Application heuRisTics (SMART), focusing on smartphone applications and traditional Nielsen heuristics, focusing on a wider range of interactive systems. Six experts and six novices used the severity rating scale to categorise the severity of the usability issues. These issues were mapped to both heuristics. The study found that experts and novice evaluators identified 19 and 14 usability issues, respectively, with ten as the same usability issues. However, these same usability issues have been rated differently. Although the t-test indicates no significant differences between experts and novices in their ratings for usability issues, these results nevertheless indicate the need for both evaluators in CHE to provide a more comprehensive perspective on the severity of the usability issues. Furthermore, the mapping of the usability issues for Nielsen and SMART heuristics concluded that more issues with the smartphone app could be addressed through smartphone-specific heuristics than general heuristics, indicating a better tool for heuristic evaluation of the smartphone app. This study also provides new insight into the required number of evaluators needed for CHE.

     

An interdisciplinary heuristic evaluation method for universal building design

This study highlights how heuristic evaluation as a usability evaluation method can feed into current building design practice to conform to universal design principles. It provides a definition of universal usability that is applicable to an architectural design context. It takes the seven universal design principles as a set of heuristics and applies an iterative sequence of heuristic evaluation in a shopping mall, aiming to achieve a cost-effective evaluation process. The evaluation was composed of three consecutive sessions. First, five evaluators from different professions were interviewed regarding the construction drawings in terms of universal design principles. Then, each evaluator was asked to perform the predefined task scenarios. In subsequent interviews, the evaluators were asked to re-analyze the construction drawings. The results showed that heuristic evaluation could successfully integrate universal usability into current building design practice in two ways: (i) it promoted an iterative evaluation process combined with multi-sessions rather than relying on one evaluator and on one evaluation session to find the maximum number of usability problems, and (ii) it highlighted the necessity of an interdisciplinary ad hoc committee regarding the heuristic abilities of each profession. A multi-session and interdisciplinary heuristic evaluation method can save both the project budget and the required time, while ensuring a reduced error rate for the universal usage of the built environments.     

Developing usability heuristics with PROMETHEUS: A case study in virtual learning environments

Heuristic evaluation is one of the most widely-used methods for evaluating the usability of a software product. Proposed in 1990 by Nielsen and Molich, it consists in having a small group of evaluators performing a systematic revision of a system under a set of guiding principles known as usability heuristics. Although Nielsen’s 10 usability heuristics are used as the de facto standard in the process of heuristic evaluation, recent research has provided evidence not only for the need of custom domain specific heuristics, but also for the development of methodological processes to create such sets of heuristics. In this work we apply the PROMETHEUS methodology, recently proposed by the authors, to develop the VLEs heuristics: a novel set of usability heuristics for the domain of virtual learning environments. In addition to the development of these heuristics, our research serves as further empirical validation of PROMETHEUS. To validate our results we performed an heuristic evaluation using both VLEs and Nielsen’s heuristics. Our design explicitly controls the effect of evaluator variability by using a large number of evaluators. Indeed, for both sets of heuristics the evaluation was performed independently by 7 groups of 5 evaluators each. That is, there were 70 evaluators in total, 35 using VLEs and 35 using Nielsen’s heuristics. In addition, we perform rigorous statistical analyses to establish the validity of the novel VLEs heuristics. The results show that VLEs perform better than Nielsen’s heuristics, finding more problems, which are also more relevant to the domain, as well as satisfying other quantitative and qualitative criteria. Finally, in contrast to evaluators using Nielsen’s heuristics, evaluators using VLEs heuristics reported greater satisfaction regarding utility, clarity, ease of use, and need of additional elements.     

A comparison of usability evaluation methods for evaluating e-commerce websites

The importance of evaluating the usability of e-commerce websites is well recognised. User testing and heuristic evaluation methods are commonly used to evaluate the usability of such sites, but just how effective are these for identifying specific problems? This article describes an evaluation of these methods by comparing the number, severity and type of usability problems identified by each one. The cost of employing these methods is also considered. The findings highlight the number and severity level of 44 specific usability problem areas which were uniquely identified by either user testing or heuristic evaluation methods, common problems that were identified by both methods, and problems that were missed by each method. The results show that user testing uniquely identified major problems related to four specific areas and minor problems related to one area. Conversely, the heuristic evaluation uniquely identified minor problems in eight specific areas and major problems in three areas.     

Security and privacy in business networking

Business networking relies on application-specific quantity and quality of information in order to support social infrastructures in, e.g., energy allocation coordinated by smart grids, healthcare services with electronic health records, traffic management with personal sensors, RFID in retail and logistics, or integration of individuals’ social network information into good, services, and rescue operations. Due to the increasing reliance of networking applications on sharing ICT services, dependencies threaten privacy, security, and reliability of information and, thus, innovative business applications in smart societies. Resilience is becoming a new security approach, since it takes dependencies into account and aims at achieving equilibriums in case of opposite requirements. This special issue on 'Security and Privacy in Business Networking' contributes to the journal 'Electronic Markets' by introducing a different view on achieving acceptable secure business networking applications in spite of threats due to covert channels. This view is on adapting resilience to enforcement of IT security in business networking applications. Our analysis shows that privacy is an evidence to measure and improve trustworthy relationships and reliable interactions between participants of business processes and their IT systems. The articles of this special issue, which have been accepted after a double-blind peer review, contribute to this view on interdisciplinary security engineering in regard to the stages of security and privacy requirements analysis, enforcement of resulting security requirements for an information exchange, testing with a privacy-preserving detection of policy violations, and knowledge management for the purpose of keeping business processes resilient.     

基于推文与属性的社交网络用户重识别方法

大数据隐私安全正成为各界关注的热点. 攻击者通过识别用户不同网站的账户,可以构建用户的完整画像,对用户隐私形成威胁. 模拟评估攻击者的重识别能力是进行用户隐私保护的前提. 因此,本文提出一种高相似同天同行为算法. 该算法通过检测账户在不同网站是否存在多次同天发表相近或相同内容的行为,判断账户是否属于同一用户,并通过为用户属性构建一种权重计算模型,进一步提高用户重识别的准确率. 经过对两个国内主流社交网站的一万多用户进行实验,本文算法表现出良好的效果. 实验表明,即使不考虑用户社交关系,用户的推文与属性依然提供了足够的信息使攻击者将用户不同网站的账户相关联,从而导致更多的隐私被泄露.     

A trustworthy online recommendation system based on social connections in a privacy-preserving manner

Certain consumer websites provide reviews from previous buyers to help new customers make purchasing decisions. However, fake reviews can have an adverse impact on user trust. Most previous suggestions for addressing this problem are still subject to various security concerns in terms of privacy, reliability, and authenticity. To ensure the security of online review systems, this paper proposes the development of a secure online-evaluation method based on social connections to establish evaluation authenticity and provide protection against evaluation forgery while preserving the reviewer’s identity. The proposed method enables users to recognize evaluations from their friends to identify reviews from more trustworthy sources, and authenticates online reviews to prevent possible forgery. In addition, it preserves the privacy of friendship relationships from application server and other users and identifier relations between the personal identifier and online identifier. The proposed approach can be applied to Internet auctions and online games, and is shown to be secure and efficient, with sufficient matching probability to be practical.     

A Systematic and Generalizable Approach to the Heuristic Evaluation of User Interfaces

Heuristic evaluation is one of the most actively used techniques for analyzing usability, as it is quick and inexpensive. This technique is based on following a given set of heuristics, which are typically defined as broad rules of thumb. In this paper, we propose a systematic and generalizable approach to this type of evaluation based on using comprehensive taxonomies as a source for the heuristics. This approach contrasts with other typical approaches, such as following (or adapting) Jakob Nielsen’s heuristics or creating ad hoc heuristics (formally or informally). The usefulness of our approach is investigated in two ways. Firstly, we carry out an actual heuristic evaluation of a mobile app in this manner, which we describe in detail. Secondly, we compare our approach and Nielsen’s. Additionally, we identify some limitations in Nielsen’s heuristics and some inconsistencies between them and established usability models, including Nielsen’s own.     

Interplay between trust,information privacy concerns and behavioural intention of users on online social networks

Trust and privacy features of websites have evolved as an important concern for any businesses or interactions, particularly in online networks. The study investigates the relationship between trust, privacy concerns and behavioural intention of users on the social network. The behavioural intention of users on the online social network (OSN) is captured by intention to disclose information and intention to interact with others in OSN. The study was conducted on a sample of 457 active users from one of the major social networking website, Facebook. Partial least squares based structural equation modelling was used for analysing the results. The findings of the study reveal that intention to disclose information mediates the relationship between trust in the website and the intention to interact with others. Another important finding of the study indicates that prior positive experience with the website significantly impacts the trust in website, and the trust in website also plays a crucial role while determining the information privacy concerns in the OSN.     

Trading off usability and security in user interface design through mental models

The aim of this paper is to establish the foundations for developing a mental model that bridges the gap between usability and security in user-centred designs. To this purpose, a meta-model has been developed to align design features with the users’ requirements through tacit knowledge elicitation. The meta-model describes the combinatorial relationships of Security, Usability and Mental (SUM) and how these components can be used to design a usable and secure system. The SUM meta-model led to the conclusion that there is no antagonism between usability and security. However, the degree of usable security depends on the ability of the designer to capture and implement the user’s tacit knowledge. In fact, the SUM meta-model seeks the dilution of the trading-off effects between security and usability through compensating synergism of the tacit knowledge. A usability security cognitive map has been developed for the major constituents of usability and security to clarify the interactions and their influences on the meta-model stipulations. The three intersecting areas of the three components’ relationships are manipulated to expand the Optimal Equilibrium Solution (OES) (δ) expanse. To put the SUM meta-model into practice, knowledge management principles have been proposed for implementing user-centred security and user-centred design. This is accomplished by using collaborative brainpower from various knowledge constellations to design a system within the user’s current and future perception boundaries. Therefore, different knowledge groups, processes, techniques, tactics and practices have been proposed for knowledge transfer and transformation during the mental model development.