Communities of practice model driven knowledge management in multinational knowledge based enterprises

Existing research in intelligent manufacturing literature has highlighted the need for linking organizational culture, business strategy with Knowledge Management (KM) as well as measuring the performance of knowledge management systems for best practice. Communities of Practice (CoPs) are accepted as best practice and distinct from organizational structures while implementing KM. Besides, employing CoPs as an approach for linking business strategies with KM design, CoPs can be the prevailing way for group learning and innovation building within firms. As firms grow in size, scope, and complexity, CoPs members who regularly engage in sharing and learning based on common interests, could improve organizational performance. The purpose of this work is to design a CoPs model for KM which addresses issues related to organization culture, business strategy and performance measurement reported in earlier publications in intelligent manufacturing. A CoPs evaluation hierarchy for KM is developed. It includes four dimensions and sixteen criteria for studying and evaluating organizational culture and business strategy. Fuzzy Multi-Criteria Decision Making (MCDM) approach has been employed to quantitatively analyze various criteria priorities and business strategy preferences of CoPs. In order to validate the CoPs model, a case study has been undertaken in two multinational knowledge based organizations and the results are compared to differentiate strategic preferences. The contributions of this paper include: a) Definition of a CoPs model based on sixteen criteria which helps to understand an organization’s KM culture or CoPs; b) Employing these criteria to link an organization‘s KM culture with four business strategies; c) Develop a quantitative method for measuring KM performance in the context of four business strategies, and d) Validating the CoPs model through its application in two multinationals in Taiwan and Japan. The CoPs model thus can be used by organizations to understand their KM culture, allocate resources towards the chosen business strategy and measure KM performance in the context of the chosen business strategy.     

Mapping knowledge sharing traits to business strategy in knowledge based organisation

Globalization has resulted in increasing use of knowledge as competitive weapon in many organizations nowadays. In this context, an increasing number of organizations are focusing on communities of practice (CoPs) orientated knowledge management (KM) studies and the links between KM and organizational business strategy. This link is an important determinant of organizational performance. While KM business strategy (linked to organization business strategy) is important, knowledge sharing behavior of knowledge workers is a critical enabler of effective knowledge management and organizational performance. That is, organizations invest resources in creating CoPs for competitive advantage and lack of suitable candidates will result in loss of momentum and less knowledge sharing in CoPs and there by underutilizing the resources. The aim of this research is to identify the personality traits to portrait the features of knowledge workers suitable for CoPs oriented KM and business strategy. Four KM business strategies have been established in this paper in light of organization performance orientation and KM implementation mode and traits of knowledge workers are mapped to different business strategies. The most significant personality traits of knowledge sharing behavior have been analyzed to determine the suitable traits for different type business strategies. Thus contributions of this paper include (a) defining a model which links four business strategies with CoPs orientated KM model and knowledge sharing behavior model (based on revised Five Factor Model); (b) mapping of personality traits of knowledge workers with four business strategies; (c) providing a guideline to knowledge based organizations for seamless integration of business strategy with CoPs oriented KM and compatible knowledge workers and d) more effective utilization of organizational resources to facilitate improvement in organizational performance.     

A diagnosis framework for identifying the current knowledge sharing activity status in a community of practice

The concept of Communities of Practice (CoPs) has been highlighted as an effective method for knowledge sharing in Knowledge Management (KM) and strategically utilized by many organizations. Therefore, the need to diagnose knowledge sharing activities in CoPs has increased. Previous research on CoP strategies has generally suggested broad guidelines without diagnosing the current knowledge sharing status of individual CoPs. Furthermore, diagnosis methodologies are not connected to strategic direction and require too much time and effort to conduct regularly. The purpose of this paper is to develop a sustainable diagnosis framework for identifying knowledge sharing activities in CoPs using Social Network Analysis (SNA) and to suggest strategies for individual CoPs based on the proposed diagnosis framework. Finally, we apply the proposed diagnosis framework to an industry case.     

Knowledge sourcing methods

Many knowledge management (KM) initiatives in organizations seek to improve how employees draw on each others’ expertise, experience, advice, and opinions, which we call knowledge sourcing behavior. Employees can source knowledge recorded in document form, through dyadic conversations, or in-group settings. We proposed and tested a theory to support the idea that employees’ use of different classes of knowledge sourcing methods produced different kinds of performance outcomes. Our findings suggested that (1) different classes of knowledge sourcing methods are not as interchangeable as the KM literature might suggest, (2) technology-based methods are neither inherently superior nor inferior to traditional methods and (3) that group knowledge sourcing supports a wider range of performance outcomes than other methods. Together, these results highlight the importance of aligning KM efforts with their intended outcome. Before launching a project designed to enhance knowledge sourcing, managers should decide which performance outcome they wish to affect and select a KM tool that is aligned with the desired effect.     

Communities of practice in a large distributed agile software development organization – Case Ericsson

ContextCommunities of practice—groups of experts who share a common interest or topic and collectively want to deepen their knowledge—can be an important part of a successful lean and agile adoption in particular in large organizations.ObjectiveIn this paper, we present a study on how a large organization within Ericsson with 400 persons in 40 Scrum teams at three sites adopted the use of Communities of Practice (CoP) as part of their transformation from a traditional plan-driven organization to lean and agile.MethodsWe collected data by 52 semi-structured interviews on two sites, and longitudinal non-participant observation of the transformation during over 20 site visits over a period of two years.ResultsThe organization had over 20 CoPs, gathering weekly, bi-weekly or on a need basis. CoPs had several purposes including knowledge sharing and learning, coordination, technical work, and organizational development. Examples of CoPs include Feature Coordination CoPs to coordinate between teams working on the same feature, a Coaching CoP to discuss agile implementation challenges and successes and to help lead the organizational continuous improvement, an end-to-end CoP to remove bottlenecks from the flow, and Developers CoPs to share good development practices. Success factors of well-functioning CoPs include having a good topic, passionate leader, proper agenda, decision making authority, open community, supporting tools, suitable rhythm, and cross-site participation when needed. Organizational support include creating a supportive atmosphere and providing a suitable infrastructure for CoPs.ConclusionsIn the case organization, CoPs were initially used to support the agile transformation, and as part of the distributed Scrum implementation. As the transformation progressed, the CoPs also took on the role of supporting continuous organizational improvements. CoPs became a central mechanism behind the success of the large-scale agile implementation in the case organization that helped mitigate some of the most pressing problems of the agile transformation.     

Socio-technical IS design science research: developing design theory for IS integration management

Design science research is an essential part of IS research since the field should not only try to understand how the world is, but also how to change it. We argue that the aim of IS design science research should be to develop practical knowledge not only for the design of novel information technology (IT), but also for IS governance and management. Whereas at least some methodological support exists for researchers engaged in IT-centric design science research, limited support is available for researchers who want to develop design knowledge and theory for IS governance and management. To overcome this shortcoming, we suggest a socio-technical IS design science research approach. The approach has four main activities: (1) identifying problem situations and desired outcomes, (2) reviewing extant theories, knowledge and data, (3) proposing/refining design theory and knowledge, and (4) testing design theory and knowledge. The applicability and usefulness of the proposed approach is shown by means of a design science research project concerning IS integration management in the context of mergers and acquisitions.     

An industry-level knowledge management model—a study of information-related industry in Taiwan

Most knowledge management (KM) literature investigates related issues from the perspectives of organizational and national layer. While observing KM practices, especially in less developed countries (LDCs), many KM activities are happened in industrial layer. Hence, the primary purpose of this study is to explore the content of industry-layer knowledge management (i.e., ILKM) and how ILKM activities are practiced. This study, first, classifies ILKM as four modes, named knowledge clustering, knowledge enlarging, knowledge exchanging, and knowledge initiating. Following KM-related literature and practices, this study constructs the ILKM model, and defines and lists content and activities of the four ILKM modes, by which a four sub-construct, 20-item ILKM scale is constructed. A 123-respondents empirical survey, selecting Taiwan's information equipment industry as the sample, confirms the reliability and validity of ILKM scale. This study also provides suggestions and directions toward ILKM practices and researches for the future.     

Using peer-to-peer technology for knowledge sharing in communities of practices

Communities of Practices (CoPs) are informal structures within organizations that bind people together through informal relationships and the sharing of expertise and experience. As such, they are effective tools for the creation and sharing of organizational knowledge, and an increasing number of organizations are adopting them as part of their knowledge management strategies. In this paper, we examine the knowledge sharing characteristics and roles of CoPs and develop a peer-to-peer knowledge sharing architecture that matches the behavioral characteristics of the members of the CoPs. We also propose a peer-to-peer knowledge sharing tool called KTella that enables a community's members to voluntarily share and retrieve knowledge more effectively.     

How do entrepreneurs learn and engage in an online community-of-practice? A case study approach

This paper investigates the ways in which entrepreneurs use communities of practice (CoPs) to express themselves, using narrative theory and rhetorical analysis, to gain insight into an electronic social network medium, namely, YoungEntrepreneur.com. In particular, the study focuses on CoPs themes, including why entrepreneurs engage in CoPs, what role the moderators and resident entrepreneurs can play in managing online CoPs, on communication rituals of the knowledge sharing through interactivity, and on ‘how to develop an intervention’ to maintain and stimulate entrepreneurs for engaging in an online community. Findings reveal that the topic title plays a major role in attracting people. Successful topics with successful conclusions (in terms of the original query that was answered) will not necessarily get high responses and vice versa. It is observed that the domain expert does not play a big role in keeping the discussion going. Finally, the study also discovered that entrepreneurs like to communicate in a story telling genre. A comprehensive set of engagement measurement tools are introduced to effectively measure the engagement in a virtual CoP, along with a classification to define and categorise discourse of messages in terms of content and context, which allow practitioners to understand the effectiveness of a social networking site.     

Organizational and knowledge management related antecedents of knowledge use: the moderating effect of ambiguity tolerance

To leverage their knowledge resources, many organizations deploy knowledge management systems (KMS), which contain at their core a knowledge repository. Successful use of the knowledge/repository depends largely on knowledge workers who must contribute to the knowledge base as well as use those knowledge objects. We develop and validate an empirical model that explains mechanisms required to reduce knowledge gaps in a firm or business unit, through knowledge contribution and use or reuse. Using the theory of planned behavior and its derivative the technology acceptance model, we find that a feature rich user friendly KMS combined with extrinsic rewards (or incentives) and knowledge self-efficacy are critical to KM success. Tolerance of ambiguity (a personal trait) is a key influence in the causal relationship between incentives and knowledge gaps as well as knowledge self-efficacy and knowledge gaps. The main findings of this study are (1) for ambiguity intolerant individuals, incentives and self-efficacy are as important as the KMS as motivators for knowledge sharing and use, (2) for this group, it is necessary to stress the importance of KM as a means of social persuasion in building knowledge self-efficacy, (3) for the ambiguity tolerant, incentives are not required, and self efficacy is self-determined i.e., KM champions are not required to highlight the importance of KM; in fact the technology (KMS) is all important, a finding that negates conventional wisdom that technology is merely an enabler. In summary, a one-size fits all mindset is not effective, a firm must carefully consider the ambiguity tolerance levels of employees before forging ahead with KM efforts. This becomes all the more important to practitioners because of the recently highlighted differences in ambiguity tolerance between “Millennials” and” Generation Xers”. In addition to theory testing in KM, this research also informs KM practice.     

Networked identities: understanding relationships between strong and weak ties in networked environments

Abstract   In this paper we take up a critique of the concept of Communities of Practice (CoP) voiced by several authors, who suggest that networks may provide a better metaphor to understand social forms of organization and learning. Through a discussion of the notion of networked learning and the critique of CoPs we shall argue that the metaphor or theory of networked learning is itself confronted with some central tensions and challenges that need to be addressed. We then explore these theoretical and analytic challenges to the network metaphor, through an analysis of a Danish social networking site. We argue that understanding meaning making and 'networked identities' may be relevant analytic entry points in navigating the challenges.     

Knowledge construction in an outsider community: Extending the communities of practice concept

We present an empirical analysis of a web forum in which followers of a health-related community exchange information and opinions in order to pass on and develop relevant knowledge. We analyzed how knowledge construction takes place in such a community that represents an outsider position which is not accepted by majority society. For this purpose we applied the Community of Practice (CoP) concept as a guideline for our analysis and found that many well-known activities of CoPs were true of the Urkost community. The social network analysis findings also supported interpreting this community as a CoP. But we found as well that this community had a variety of structural characteristics that the CoP literature deals with insufficiently. We identified the structure of goals, roles, and communication as relevant features that are typical of this outsider CoP. For example, the attitude of the core members towards people of a ‘different faith’ was characterized by strong hostility and rejection. These features provided an effective basis for the development and maintenance of a shared identity in the community. Our findings are discussed against the background of the necessity for further development of the CoP concept.     

Individual,social, and organizational contexts for active knowledge sharing in communities of practice

Firms that have implemented knowledge management initiatives are now interested in nurturing voluntary knowledge sharing organizations, called communities of practice (CoPs). Adopting the Triandis model on attitude formation, we identified and validated a set of organizational factors that was anticipated to have effects on knowledge sharing by CoP members such as perceived consequences, affect, social factors and facilitating conditions. One hundred and seventy-nine members from 70 CoPs of a large multinational electronics firm participated in this survey. Based on the PLS analysis, perceived consequences, affect, social factors, and facilitating conditions were found to significantly affect knowledge sharing in CoPs.     

Assessing the impact of knowledge management strategies announcements on the market value of firms

Although there is much literature on the relationship between KM strategies and organizational performance, the benefit of KM strategies is not well understood. We addressed this issue by exploring how KM strategies influence a firm's market value using event study methodology. We evaluated the cumulative abnormal returns for KM strategies announced by U. S. firms from 1998 to 2003. Our findings supported the hypothesis that firms’ announcements about their KM strategies provoked positive reactions in the market. More specifically, strategies that focus on either (i) knowledge reusability through IT or (ii) knowledge sharing through informal discussions among employees contributed to higher performance than strategies that emphasized both. This outcome empirically supported our argument that the emphasis on either tacit or explicit knowledge results in a better market value of the firm. Furthermore, the market's reaction to the announcement is dependent on the firm's industry classification. The findings of this study offer insights that may help managers maximize the market impact of their KM strategies.     

Stocks and flows underlying organizations’ knowledge management capability: Synergistic versus contingent complementarities over time

What are the components of a knowledge management (KM) capability and how do they impact firm performance? Based on prior research, we modeled a firm's KM capability in terms of its accumulations of stock – in the areas of human resources, technology infrastructures, and strategic templates – and regulation of flow, via institutionalization and internal and external learning processes. We then considered the extent to which these components complement one another in their impact on two types of firm performance – efficiency, based return on assets, and value creation, assessed as Tobin's q (the ratio of the capital market value of the firm to the replacement value of its assets). We posited differential types of stock-flow complementarities across these two performance outcomes over time – stable, positive effects on firm efficiency, synergistic complementarity, and initially positive, but subsequently negative effects on value creation, contingent complementarity. Data gathered from 218 Korean firms supported this premise. Implications for practice in the evolving fields of organizational capability and complementarities were explored.     

Cognitive agents — a procedural perspective relying on the predictability of Object-Action-Complexes (OACs)

Embodied cognition suggests that complex cognitive traits can only arise when agents have a body situated in the world. The aspects of embodiment and situatedness are being discussed here from the perspective of linear systems theory. This perspective treats bodies as dynamic, temporally variable entities, which can be extended (or curtailed) at their boundaries. We show how acting agents can, for example, actively extend their body for some time by incorporating predictably behaving parts of the world and how this affects the transfer functions. We suggest that primates have mastered this to a large degree increasingly splitting their world into predictable and unpredictable entities. We argue that temporary body extension may have been instrumental in paving the way for the development of higher cognitive complexity as it is reliably widening the cause-effect horizon about the actions of the agent. A first robot experiment is sketched to support these ideas.We continue discussing the concept of Object-Action Complexes (OACs) introduced by the European PACO-PLUS consortium to emphasize the notion that, for a cognitive agent, objects and actions are inseparably intertwined. In another robot experiment we devise a semi-supervised procedure using the OAC-concept to demonstrate how an agent can acquire knowledge about its world. Here the notion of predicting changes fundamentally underlies the implemented procedure and we try to show how this concept can be used to improve the robot’s inner model and behaviour. Hence, in this article we have tried to show how predictability can be used to augment the agent’s body and to acquire knowledge about the external world, possibly leading to more advanced cognitive traits.     

Exploring barriers to knowledge flow at different knowledge management maturity stages

A significant amount of work has been done to better understand the barriers to knowledge flow and develop models of KM maturity; this was intended to help in assessing the progress of KM initiatives in the firm. However, to date there has been no comprehensive research that considers both these issues at the same time, and thus it is still necessary to explore the evolution of barriers to knowledge flow when the level of KM maturity is changing. We reviewed the progress of KM initiatives in recent years, categorized the barriers to knowledge flow according to the cultural historical activity theory (CHAT), and used one of the existing models of KM maturity (the Knowledge Navigator Model—KNM), to address gaps in the current literature. As part of our exploratory study, a longitudinal survey, involving constant observation, development and use of questionnaires and qualitative interviews with managers of seven firms were conducted. We selected the firms so they covered a wide range of KM maturity levels; triangulation was adopted to enhance the quality of the process. The major findings indicated that: (1) barriers to knowledge flow were inherently different at different KM maturity levels; and (2) various changes in the barriers to knowledge flow were associated with the maturity of the KM.     

What does it mean? Students’ procedural and conceptual problem solving in a CSCL environment designed within the field of science education

This article discusses the relationship between procedural and conceptual problem solving in a computer-supported collaborative learning (CSCL) environment designed within the field of science education. The contribution of this article, and our understanding of this phenomenon, is anchored in our socio-cultural interpretation, and that implies distinctive inputs for the design and re-design of these kinds of learning environments. We discuss institutional aspects linked to the school as a curriculum deliverer, as well as to the presentation of the knowledge domain and the construction of the CSCL environment. The data is gathered from a design experiment in a science setting in a secondary school, and video data is used to perform an interaction analysis. More specifically, we follow a group of four secondary school students who solve a biological problem in a computer-based 3D model supported by a website. Our findings are clear in the sense that the procedural types of problem solving tend to dominate the students’ interactions, while conceptual knowledge construction is only present where it is strictly necessary to carry out the problem solving. Based on our analyses, we conclude that this can be explained partly by how the knowledge domain is presented and how the CSCL environment is designed, but that the main reason is linked to the institutional aspects related to the school as curriculum deliverer where its target is to secure that the students actually solve problems that are predefined in the syllabus list. We argue that this affords some particular challenges, linked to making conceptual knowledge constructions in science education explicit in the CSCL environment, and to encouraging the teachers and the school as a curriculum deliverer to give this kind of knowledge construction a prioritised value.     

Knowledge Tools for Legal Knowledge Tool Makers

Business theory suggests that knowledge intensive professionslike law would devote major attention to knowledge management (KM) activities. Afterall, since a firm's combined knowledge is a key differentiating asset, one wouldexpect the exploitation of that asset to be a high priority. Yet new lawyers are oftensurprised at how little of such activities take place within firms. One might also expect tofind rich connections between academic research in knowledge management and law firmsusing that research. The rarity of such connections stands in sharp contrast to thebreadth and depth of use of substantive legal research and analysis. These disappointmentsare not unrelated: a firm that allocates little time to systems for leveraging its intellectualcontent is unlikely to invest in staying up to date with externalresearch relating to such systems.The authors believe that significant progress nonetheless may bemade both in applying KM methodologies to law firm work and better connecting theacademic and practice sectors. To those ends, this article explores three theses: (1)Legal technologists can and should lead by example in utilizing KM tools and methods; (2) Theeconomics of legal practice still pose substantial challenges to even those knowledge technologies considered by some as truly ``disruptive'; and (3) Focussing onareas that could yield a tremendous economic harvest may help forge richer connections betweenthe work being done in academic and practice spheres.     

ORGANIZATIONAL BENEFITS OF COMMUNITIES OF PRACTICE: A TWO-STAGE INFORMATION PROCESSING MODEL

The concept of Communities of Practice (CoPs) has been recognized as a means to foster knowledge sharing and learning in organizations. In this article, we first address the challenge of measuring the value of CoPs. Second, we develop and test a two-stage information processing model including information generation through CoP participation and information processing into the organization. An enhanced network position of CoP-members in relation to the primary organization is identified as a critical means to facilitate information processing. We analyze data from 222 community members from different communities of a multinational company, using partial least square structural equations modeling.