Narrowing the age-based digital divide: Developing digital capability through social activities

Healthcare information technologies (HIT) have shown great potential for improving the effectiveness and quality of healthcare services. However, the inequal ability of older adults to use HIT may limit their exploitation of these benefits. To narrow the age-based “digital divide”, this research further develops the concept of digital capability and emphasises the link between older adults and their social context. Based on a qualitative inductive study of 33 participants, who included Chinese patients and their family members, we generate a novel theoretical model for understanding the process by which social activities may shape older adults' digital capabilities. Based on the model, we suggest two strategies that might encourage older adults to engage with HIT. This research contributes to the information systems (IS) literature by strengthening digital capability as a conceptual lens to investigate individuals' engagement with information communication technologies (ICTs). It also extends research on the social context for ICT use by revealing how social processes at multiple levels influence digital capability development. Finally, this study offers practical implications for governments and private sectors to encourage and promote ICT use by older adults.     

Conceptualizing the Awareness of Collaboration: A Qualitative Study of a Global Virtual Team

Innovative organizations are increasing their use of distributed teamwork, but there are several difficulties in reaching shared understanding between the team members in these settings. A lack of awareness of other team members’ working processes is one of the drawbacks that a virtual team may face while attempting to collaborate on a shared task. In this study virtual teamwork was supported with a specific working model. The aim was to investigate virtual team members’ awareness of collaboration. One global team (N=19) within a single organization worked as a distributed team in a shared web-based workspace for three months. The data were gathered by means of questionnaires, log-files of the shared virtual workspace and collected company documents in order to find out how team members perceive their collaboration. Based on qualitative data analysis, three different aspects of collaboration awareness were identified: an awareness of the possibility for collaboration, an awareness of the aims of collaboration, and an awareness of the process of collaboration. The results presented in this paper give guidelines for discussing what the awareness of collaboration means in the context of distributed collaboration.     

Tension between perceived collocation and actual geographic distribution in project teams

This paper describes an exploratory comparative study of knowledge workers and their challenges in high tech global project teams. More specifically we focus on the tension between perceived collocation and actual geographical distributed project work as a function of: (1) the demand to distribute and shift attention in multi-teaming, (2) virtuality i.e. number of virtual teams participants engage in, (3) the continuous adjustment and re-adjustment to new places they perform their activity, and (4) the collaboration technologies they use. We present the methodology for data collection that included semi-structured interviews, surveys, and on site shadowing of the project participants, and discuss the findings from the data analysis. The study is based on the bricks-bits-interaction framework. It is at the intersection of the design of physical spaces, i.e., bricks; rich digital information and collaboration technology (ICT) content, mobile devices and network infrastructures, i.e., bits, and emergent work practices, process, and new ways people behave in communicative events using the affordances of ICT augmented physical, virtual spaces and digital content, i.e., interaction.     

Student use of Facebook for organizing collaborative classroom activities

Social network sites such as Facebook are often conceived of as purely social spaces; however, as these sites have evolved, so have the ways in which students are using them. In this study, we examine how undergraduate students use the social network site Facebook to engage in classroom-related collaborative activities (e.g., arranging study groups, learning about course processes) to show how Facebook may be used as an informal tool that students use to organize their classroom experiences, and explore the factors that predict type of use. Data from two surveys (N = 302, N = 214) are used to analyze how Facebook use, social and psychological factors, self-efficacy, and types of instructor-student communication on Facebook are related to positive and negative collaboration among students. We found that predictors of Facebook use for class organizing behaviors include self-efficacy and perceived motivation to communicate with others using the site. When placed in the context of social and psychological factors, Facebook intensity did not predict either positive or negative collaboration, suggesting that how students used the site, rather than how often they used the tool or how important they felt it was, affected their propensity to collaborate.     

Should I e-collaborate with this group? A multilevel model of usage intentions

The use of online collaboration tools for virtual teamwork has been studied extensively, but mainly at the individual-level. We decided to examine the effect of macro-level factors (i.e., team attributes) and applied hierarchical linear modeling analysis to a sample of data collected from 96 individuals nested in 34 virtual teams. Our results suggested that the development of behavioral e-collaboration intentions by individual virtual team members was affected by their perceptions about the system, as described by individual-level IT use theories, and macro-level factors pertaining to the team. The collaboration technology was perceived to be less useful when employed to communicate with social loafers; and collective social loafing negatively influenced the teams’ potency assessments. After controlling for individual-level perceptions of system usefulness, team potency augmented team members’ intentions to use the online collaboration technology with similar teams. It also improved team performance.     

Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision-making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision-making. Effective technologies for intercultural communication included e-mail, teleconferencing combined with e-Meetings, and team rooms. Cultural diversity influenced selection of the communication media.     

Similar products different processes: Exploring the orchestration of digital resources in a primary school project

Today, teachers and pupils are interacting with digital devices during different types of activities in the classroom context. During such activities, dialogic interaction has a particular value as a pedagogical practice that helps to develop pupils' understanding. This study has explored the question: In what ways do digital resources support dialogic and synergistic interaction?In order to explore primary school pupils' interaction within group activity and how they make use of the features of the laptops, the empirical material was collected through video recordings and further analysed with the interactivity analysis framework (IAF) developed by Beauchamp and Kennewell (2010). The findings show that although the products produced by the different groups of pupils were similar in a technological way (i.e. the pupils used the same modes of expression), the patterns of interaction during the group processes varied. Two out of six groups used the digital resource as an 'object of interaction', where the tool had a more passive role during the group collaboration. The other four groups used the ICT resource as a 'tool for interaction', where the resource became more of an interaction partner during the meaning-making processes, which opened up opportunities for learning. The findings also indicate that the interplay in these four groups between the group members and the laptop features seems to have developed the pupils' understanding of ICT resources as well as their understanding of the subject content during the group work. Synergistic interaction with ICT was rather rare but was observed in one of the groups.     

Attitudes towards the use of information and communication technology in management education

Information and communication technology (ICT) tools are being increasingly used to facilitate teaching in educational institutions. This study examined the attitudes of students and instructors towards using ICT tools in management education. Immediately after conducting workshops that introduced 11 ICT tools used in classroom settings, questionnaires were administered to students and instructors from three public universities in Taiwan. Responses of 242 students and 46 instructors regarding 5 domains of ICT tools – feedback, classroom mobility, publishing, collaboration, and social media – were analysed to investigate their attitude towards the use of ICT. The results revealed that students perceived the ICT tools of collaboration and social media to be helpful in learning and in increasing their future employment; in addition, the teachers found these ICT tools to be useful. Therefore, by integrating collaboration and social media in teaching and course design, teachers can enhance student participation and link students’ learning to their future employment.     

Networking relations of using ICT within a teacher community

The purpose of the present study was to examine the network structure of a teacher community in relation to their use of information and communication technology (ICT). The participants in the study were the 33 members of the teacher community of an upper comprehensive school from a suburban area of Helsinki, Finland. The methodology of the study was social network analysis. The participants were asked to assess their networking relations according to the following five dimensions: (1) providing technical advice regarding ICT, (2) providing pedagogical advice for using ICT, (3) collaboration regarding web-based learning, (4) acquiring new knowledge or ideas of web-based learning, and (5) informal interaction between the members of the community. The results indicated that there were a few central actors in the community who dominated technical and pedagogical knowledge exchange and to whom their colleagues actively turned when seeking advice. Two of the cognitively central actors represented hybrid expertise, a characteristic of which was to merge technological and pedagogical expertise in using ICT in education. These actors also tended to have their own external networking relations that helped them keep up their high level of competence. The participants’ ICT-related egocentric networks differed in size and density. There were some actors central in the network of informal interaction that were, simultaneously, peripheral in ICT-related networking activities. On the other hand, the central actors of ICT were not necessarily the socially central persons in the community. Four patterns of networking were identified in the analysis; The Counsellor offers advice actively without seeking information herself from colleagues; The Inquirer is an active seeker of ICT-related information capitalizing on her social relations; The Collaborator engages in collaborative efforts of web-based learning by using several media; and The Weakly Social prefers media rather than face-to-face contacts in his information seeking.     

The WALL: participatory design workspace in support of creativity, collaboration, and socialization

A key challenge faced by organizations is to provide project teams with workspaces, information, and collaboration technologies that fosters creativity and high-performance team productivity. This requires understanding the relation between and impacts of (1) workspace, (2) activity and content that is created, and (3) social, behavioral, and cognitive aspects of work. This paper describes an exploratory study of everyday activities in the context of knowledge work in a shared workspace used by a high-tech global design team that explores future products. The study formalizes key elements for productive knowledge work as a function of tasks, context, and team. It identifies enablers, hindrances, and requirements for physical, virtual, and social work environments. The study identified, through semi-structured interviews, surveys, and on-site shadowing, a key workspace component that facilitates dynamic participation of all team members. This workspace component is a wall used as a large, public, physical display surface for project content (the WALL). The WALL acts as a mediator for individual reflection-in-action and team reflection-in-interaction. It serves as “social glue” both between individuals and between geographically distributed subgroups.     

Awareness of group performance in a CSCL-environment: Effects of peer feedback and reflection

This study investigated the effects of a peer feedback tool and a reflection tool on social and cognitive performance during computer supported collaborative learning (CSCL). A CSCL-environment was augmented with a peer feedback tool (Radar) and a reflection tool (Reflector) in order to make group members aware of both their individual and their group behavior. Radar visualizes how group members perceive their own social and cognitive performance and that of their peers during collaboration along five dimensions. Reflector stimulates group members to reflect upon their own performance and the performance of the group. A 2 × 2 factorial between-subjects design was used to examine whether Radar and Reflector would lead to better team development, more group satisfaction, lower levels of group conflict, more positive attitudes toward problem-based collaboration, and a better group product. Results show that groups with Radar perceived their team as being better developed, experienced lower conflict levels, and had a more positive attitude towards collaborative problem solving than groups without Radar. The quality of group products, however, did not differ. The results demonstrate that peer feedback on the social performance of individual group members can enhance the performance and attitudes of a CSCL-group.     

Towards co-design with users who have autism spectrum disorders

People with cognitive disorders, such as autism or Asperger’s syndrome, face many barriers when being involved in the co-design of information and communications technologies (ICT). Cognitive disorders may require that co-design techniques be modified to fit with individual abilities. Up until recently, with technology design, purpose and use being in the hands of ‘experts’ there was little opportunity for customisation. However, ICT bring together various threads that make open many new possibilities. Not only are technologies cheaper, more powerful and more available than ever, but now parents, support agencies and people with autism spectrum disorders expect information technologies to be part of their worlds, and they have the capacity to participate in co-design for customisation. However, co-design techniques have not evolved to the extent that they capture this potential democratisation of the ICT. This paper reports on an investigation of the potential to develop a set of guidelines for co-design techniques to enable people with autism spectrum disorders to participate in ICT design.     

Factors contributing to adoption and use of information and communication technologies within research collaborations in Kenya

Use of information and communication technologies (ICTs) to support research work is becoming increasingly common. This study set out to establish how ICTs are being used to support collaborative research in Kenya, and identify factors within the ICT ecosystem that contribute to their adoption and use. A mixed methods research design, involving 248 academic scientists in 4 disciplines across 4 major Kenyan universities, was employed. We find little diversity in forms of ICTs used to support collaborative research within the studied population. Several factors affect adoption and use practices, including availability and access to ICT resources, nature of the work, national and institutional ICT and research environments and the social cultural practices of researchers. We explain our findings using Venkatesh et al.’s Unified Theory of Acceptance and Use of Technology model, which identifies four main constructs that affect adoption of technology such as performance expectancy, effort expectancy, facilitating conditions and social influence.     

Everyday use of computer-mediated communication tools and its evolution over time: An ethnographical study with older people

Based on a 3-year ethnographical study, this paper discusses the prolonged use of computer-mediated communication (CMC) tools by approximately 400 older people in an adult education centre in Barcelona (Spain). Contrary to oversimplified views of older people as ICT users, this paper shows that they make a very rich use of CMC tools. Relevant elements of this use are their permanent desire to feel and be included, social, independent and competent ICT users. Despite the numerous interaction issues they face when using ICT, some are constant across different tools. Difficulties due to cognition limit their interactions more severely than those problems due to perceiving visual information or using the mouse. By examining the longitudinal aspect of the study, this paper addresses the evolution of technology use and whether the interaction issues that most of the current older people exhibit will be relevant when today’s more ICT literate young adults grow older. Interaction issues due to cognition are time-persistent, and independent of both experience and practice with ICT. Difficulties reading from the screen or using input devices are overcome with ICT experience. The strategies adopted by older people for coping with all these interaction issues are always targeted at feeling and being included, social, independent and competent ICT users. The results deepen current understanding of tools use in connecting older people with their social circles and the interaction issues most of them encounter when using ICT. The results also suggest that cognitive-related problems will be the most important ones in our work with the next generation of older people.     

Social Presence as a Multi‐Dimensional Group Construct in 3D Virtual Environments

One of the key challenges of distributed teams is the lack of social presence resulting from multiple work locations. Virtual environments (VEs) have been viewed as a collaboration tool for distributed teams that can enhance social presence via shared collaboration space and avatars. We observed, recorded, and analyzed the VE meetings of a globally distributed team. Data were analyzed through quantitative and qualitative content analysis. Our findings show that in the meetings, social presence was a situational phenomenon that constantly varied in strength. Social presence occurred as either a subgroup or group phenomenon, which at times coexisted at both levels. In particular, 2 of the 3 subdimensions of social presence, psychological involvement and behavioral engagement, were observable in team interaction.     

How and why do student teachers use ICT?

This paper examines how and why student teachers made use of information and communication technology (ICT) during a 1‐year initial teacher education programme from 2008 to 2009. This is a mixed methods study involving a survey (N = 340) of the entire cohort and a series of semi‐structured interviews with a sample of student teachers within the cohort (N = 21). The study explored several themes, including the nature of student teachers' use of ICT; variation in the use of ICT; support for, and constraints on, using ICT; attitudes to ICT and to teaching and learning more generally. It was found that nearly all teachers were receptive to using ICT – more so than their in‐service counterparts – and made frequent use of it during their placement (internship) experience. The Interactive Whiteboard (IWB) was central to nearly all student teachers' use of ICT, in good part, because it was already used by their mentors and was widely accessible. Student teachers' use of ICT was categorized in three levels. Routine users focused mostly on the use of the IWB for whole class teaching; extended users gave greater opportunities for pupils to use ICT for themselves; innovative student teachers used ICT in a greater range of contexts and made more effort to overcome barriers such as access. ICT use was seen as emerging from a mix of factors: chiefly student teachers' access to ICT; their feeling of ‘self‐efficacy’ when using ICT; and their belief that ICT had a positive impact on learning – in particular, the impact on pupils' behavioural and affective engagement. Factors which influenced ICT use included mentoring, training and support. Limitations on student teachers' use of ICT are explored and it is suggested that new teachers need to be supported in developing a more discerning use as they begin their teaching careers.     

Gender-differences in Self-efficacy ICT related to various ICT-user profiles in Finland and Norway. How do self-efficacy,gender and ICT-user profiles relate to findings from PISA 2006

In this paper, we explored the relationship between self-efficacy, Information and Communication Technology (ICT) user profiles, and gender. Self-efficacy is an important theoretical and empirical concept to identify and describe how students perceive their own ability to solve a task. ICT user profiles were developed as an empirical framework to identify and categorize students based on how frequent they use ICT. In this paper, we have chosen six ICT user profiles in order to distinguish between leisure activities and school activities. Each ICT user-profile was computed by combining two dimensions (frequency of ICT use for leisure purposes and frequency of ICT use for school purposes). We tried to identify how students’ perception of their ability to solve a task is related to both their gender and how frequently they use ICT. The results showed that student’s self-efficacy varied between the ICT user profiles. The findings showed how an increased level of self-efficacy in ICT High-level tasks is related to both an increased level of leisure use and with an increased level of educational use. Further, our findings provided evidence in support of positive relationships (for both males and the females) between Self-efficacy in ICT and the ICT user profiles.     

The Xanadu project: training faculty in the use of information and communication technology for university teaching

Abstract Technology‐enhanced learning (TEL) methodologies are becoming an important part of University teaching but faculty members have tended to shy away from using them. So, how can they be enticed to use them effectively? What approaches can be used? The purpose of the Xanadu project was to analyse the problems involved and to propose a model for training, based on experimentation at the University of Turin. Besides providing a model, this article will deal with the follow‐up, particularly regarding the faculty members' initial approach to using information and communication technology (ICT), as well as examine the motives and conditions influencing their choices. In this sense, the project has enabled us to come to a better understanding of the typical misconceptions leading teachers to favour methodological approaches based on the distributive use of ICT (which are considered less demanding to manage), rather than networked collaborative interaction, which actually involve students more. In this regard, Xanadu has shown how teachers' awareness may be developed towards adopting a wide range of TEL approaches through both gradual training (project‐oriented with a basic and an advanced course) and with the help of a graduate assistant capable of following e‐content development and online collaborative activities. The effectiveness of the method may be confirmed by the large number of faculty members continuing to use ICT to support their teaching despite having no specific university TEL projects.     

Cutting Chai, Jugaad, and Here Pheri: towards UbiComp for a global community

This paper attempts to re-imagine ubiquitous computing and technologies for populations in resource-poor, digitally unstable, and diversely literate environments. Extending UbiComp’s frame of reference to include any ICT with a ubiquitous presence, we articulate how technologies are adopted, accessed, used, and diffused in three urban slums of India. We showcase important local practices surrounding technology diffusion and their widespread implications for entrenching ICT use through sharing, learning, training, renewing, and extending use and access. We do this by discussing three main processes at the intersection of technology consumption, resource constraints, and cultural production specific to low-income communities in India: Cutting Chai or sharing technology ownership and maintenance to cut costs, Jugaad or workarounds in the face of resource constraints, and Here Pheri or gray market activity that subvert legal business processes. We also suggest a few design principles to provoke new kinds of inquiry and practice in the design and implementation of UbiComp for a global community.