Open hypermedia for product support

As industrial systems become increasingly more complex, the maintenance and operating information increases both in volume and complexity. With the current pressures on manufacturing, the management of information resources has become a critical issue. In particular, ensuring that personnel can access current information quickly and effectively when undertaking a specific task. This paper discusses some of the issues involved in, and the benefits of using, open hypermedia to manage and deliver a diverse range of information. While the paper concentrates on the problems specifically associated with manufacturing organizations, the problems are generic across other business sectors, such as healthcare, defence and finance. The open hypermedia approach to information management and delivery allows a multimedia resource base to be used for a range of applications and it permits a user to have controlled access to the required information in an easily accessible and structured manner. Recent advancement in hypermedia also permits just-in-time support in the most appropriate format for all users. Our approach is illustrated by the discussion of a case study in which an open hypermedia system delivers maintenance and process information to factory-floor users to support the maintenance and operation of a very large manufacturing cell.     

Trace retrieval for business process operational support

Operational support assists users while process instances are being executed, by making predictions about the instance completion, or recommending suitable actions, resources or routing decisions, on the basis of the already completed instances, stored as execution traces in the event log.In this paper, we propose a case-based retrieval approach to business process management operational support, where log traces are exploited as cases. Once past traces have been retrieved, classical statistical techniques can be applied to them, to support prediction and recommendation. The framework enables the user to submit queries able to express complex patterns exhibited by the current process instance. Such queries can be composed by several simple patterns (i.e., single actions, or direct sequences of actions), separated by delays (i.e., actions we do not care about). Delays can also be imprecise (i.e., the number of actions can be given as a range). The tool also relies on a tree structure, adopted as an index for a quick retrieval from the available event log.Our approach is highly innovative with respect to the existing literature panorama, since it is the first work that exploits case-based retrieval techniques in the operational support context; moreover, the possibility of retrieving traces by querying complex patterns and the indexing strategy are major departures also with respect to other existing trace retrieval tools proposed in the case based reasoning area.Thanks to its characteristics and methodological solutions, the tool implements operational support tasks in a flexible and efficient way, as demonstrated by our experimental results.     

Hypermedia-based support for cooperative learning of process knowledge

The WWW makes learning materials widely accessible and provides an environment where people can learn across time and space. However, the simple read-only information structure on the Web provides little or very limited guidance to learners, especially when they want to learn how to do something through interaction with computers and other people. We suggest overcoming the problem by introducing a graphical hypermedia-based process representation and a cooperative process enactment support. The hypermedia-based process structure is accessible on the WWW. It contains a rich set of associated materials with which people can seamlessly interact while they are systematically carrying out the process they are learning under the guidance of computers or tutors. A hypermedia-based process support system and two use cases are presented. The use cases show that such a system can not only provide traditional learning support, but also offers novel cooperative hypermedia based support for the learning of process knowledge.     

Cooperative hypermedia an enabling paradigm for cooperative work

This paper describes the integration of computer-supported cooperative work (CSCW), multimedia, and hyperstructures into a single framework calledCooperative Hyper Media (CHM). The concept of CHM supports groups of users acting on a single hypermedia document. Cooperative HyperMedia is a layered concept that integrates several notions related to the production of hypermedia documents, namely, document contents, access, and organization. To test the applicability of the concepts of this approach to CSCW we have realized a generic CHM editing architecture (Co MEdiA), telecommunication mechanism for multimedia objects (Tele Media), and service for cooperative work over long distances for time-dependent media (MISTER COOL).     

A conceptual framework for understanding business processes and business process modelling

It is increasingly common to describe organizations as sets of business processes that can be analysed and improved by approaches such as business process modelling. Successful business process modelling relies on an adequate view of the nature of business processes, but there is a surprising divergence of opinion about the nature of these processes. This paper proposes a conceptual framework to organize different views of business processes under four headings. It also aims at providing an integrated discussion of the different streams of thought, their strengths and limitations, within business process modelling. It argues that the multifaceted nature of business processes calls for pluralistic and multidisciplinary modelling approaches.     

Semantic business process space for intelligent management of sales order business processes

A company??s competitiveness relies heavily on its business processes and accurate knowledge to execute its business processes with agility and efficiency. Business Process Management (BPM) initially promised to provide the business world with suitable tools and techniques for successful BPM without help from the IT world. However, the current practice of BPM has several fundamental problems, including difficulty with automatic discovery and the integration of business processes across organizations. Understanding that the main cause of these problems lies in the lack of semantics on business process, we first define a variety of business process ontologies in order to build a semantic business process space (SBPS) for the limited area of sales order. We then explain how the SBPS satisfies the requirements for successful implementation of semantic BPM (SBPM) and demonstrate with a scenario how SBPM can be realized in the environment of SBPS. Our novel approach will reduce the time and cost necessary for the development of a new business process in a fast-changing environment and provide practitioners with useful insights into the proper implementation of the SBPM. Although our paper defines semantic business process knowledge for only a limited domain, its insights can be readily extended to other areas of business.     

Integrating constraints to support legally flexible business processes

Flexible collaboration is a notable attribute of Web 2.0, which is often in the form of multiple users participating different activities that together complete a whole business process. In such an environment, business processes may be dynamically customized or adjusted, as well as the participants may be selected or attend uncertainly. So how to ensure the legitimacy of a business process for both security and business is increasingly critical. In this paper, we investigate this problem and introduce a novel method to support legally flexible business processes. The proposed Constraint-based Business Process Management Model incorporates constraints into the standard activities composing a business process, where the security constraints place restrictions on participants performing the activities and business constraints restrict the dependencies between multiple activities. By the assembly operations, business processes can be dynamically generated and adjusted with activities, that are obliged to the specified constraints. Several algorithms are presented to verify the consistency of constraints and the soundness of the generated business processes, as well as to perform the execution planning to guarantee the correct execution of a business process on the precondition of satisfying all constraints. We present an illustrative example and implement a prototype for the proposed model that is an application of property rights exchange for supporting legal business processes.     

Toward support for hypermedia on the World Wide Web

As organizations rush to embrace the World Wide Web as their primary application infrastructure, they should not bypass the benefit of hypermedia support. The Web's infrastructure can serve as an interface to all interactive applications and, over time, will become the graphical user interface model for new applications. Ubiquitous hypermedia support should become the jewel of the Web environment. Through Web integration, hypermedia could become an integral part of every interactive application. With the proper tools to support hypermedia in Web application development, it will become second nature for developers and individual authors to provide supplemental links and hypermedia navigation. However, as organizations adopt the Web as their primary application infrastructure, designers may use Java and other tools to recreate current application functionality, and not take advantage of the Web's hypermedia-augmented infrastructure. If users, designers, MIS departments and organizations don't demand hypermedia support, hypermedia may get lost in the frenzy of Web integration     

An analysis of web services support for dynamic business process outsourcing

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. In fast changing markets, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way. This requires automated means for the establishment of outsourcing relationships and for the enactment of services performed in these relationships. Due to wide industry support and their model of loose coupling, Web Services have become the mechanism of choice to interconnect organizations. This paper analyzes Web Services support for the dynamic process outsourcing paradigm. We discuss contract-based outsourcing to define requirements, introduce the Web Services framework and investigate the match between the two. We observe that the framework requires further support for cross-organizational business processes and mechanisms for contracting, QoS management and transaction management. We suggest an approach to fill these gaps based on a business process support application layer implemented on Web Service technology.     

Physical hypermedia: Augmenting physical material with hypermedia structures

This paper introduces the notion of physical hypermedia, addressing the problem of organizing material in mixed digital and physical environments. Based on empirical studies, we propose concepts for collectional actions and meta-data actions, and present prototypes combining principles from augmented reality and hypermedia to support organization of mixtures of digital and physical materials. Our prototype of a physical hypermedia system is running on an augmented architect's desk and digital walls utilizing Radio Frequency Identifier (RFID) tags as well as visual tags tracked by cameras. It allows users to tag physical materials, and have these tracked by readers (antennas) that may become pervasive in our work environments. In the physical hypermedia system, we work with three categories of RFID tags: simple object tags, collectional tags, and tooltags invoking operations such as grouping and linking of physical material. In addition, we utilize visual ARToolKit tags for linking and navigating 3D models on a physical desk. Our primary application domain is architecture and design, and so we discuss the use of augmented collectional artifacts primarily for this domain.     

Effective application of process improvement patterns to business processes

Improving the operational effectiveness and efficiency of processes is a fundamental task of business process management (BPM). There exist many proposals of process improvement patterns (PIPs) as practices that aim at supporting this goal. Selecting and implementing relevant PIPs are therefore an important prerequisite for establishing process-aware information systems in enterprises. Nevertheless, there is still a gap regarding the validation of PIPs with respect to their actual business value for a specific application scenario before implementation investments are incurred. Based on empirical research as well as experiences from BPM projects, this paper proposes a method to tackle this challenge. Our approach toward the assessment of process improvement patterns considers real-world constraints such as the role of senior stakeholders or the cost of adapting available IT systems. In addition, it outlines process improvement potentials that arise from the information technology infrastructure available to organizations, particularly regarding the combination of enterprise resource planning with business process intelligence. Our approach is illustrated along a real-world business process from human resource management. The latter covers a transactional volume of about 29,000 process instances over a period of 1 year. Overall, our approach enables both practitioners and researchers to reasonably assess PIPs before taking any process implementation decision.     

Verifying soundness of business processes: A decision process Petri nets approach

This paper presents a trajectory-tracking approach for verifying soundness of workflow/Petri nets represented by a decision-process Petri net. Well-formed business processes correspond to sound workflow nets. The advantage of this approach is its ability to represent the dynamic behavior of the business process. We show that the problem of finding an optimum trajectory for validation of well-formed business processes is solvable. To prove our statement we use the Lyapunov stability theory to tackle the soundness verification problem for decision-process Petri nets. As a result, applying Lyapunov theory, the well-formed verification (soundness) property is solved showing that the workflow net representation using decision process Petri nets is uniformly practically stable. It is important to note that in a complexity-theoretic sense checking the soundness property is computationally tractable, we calculate the computational complexity for solving the problem. We show the connection between workflow nets and partially ordered decision-process Petri net used for business process representation and analysis. Our computational experiment of supply chains demonstrate the viability of the modeling and solution approaches for solving computer science problems.     

Querying business processes with BP-QL

We present in this paper BP-QL, a novel query language for querying business processes. The BP-QL language is based on an intuitive model of business processes, an abstraction of the emerging BPEL (business process execution language) standard. It allows users to query business processes visually, in a manner very analogous to how such processes are typically specified, and can be employed in a distributed setting, where process components may be provided by distinct providers.     

Investigation of decision making process: a hypermedia approach

Research in decision making has concentrated mainly on the decision outcome (choice) rather than on the process of the decision making. This pattern is primarily due to the lack of an acceptable unobtrusive tool for investigation of the decision process. Further, the lack of a consistent decision aid in empirical works has hindered the comparison of results. The purpose of this paper is to present a flexible and adaptable computer-based system for empirical examination of information processing. The main thrust of the proposed system is to provide guidelines to the restrictive/channeling approach to system design. This system can be easily modified to suit different experimental research requirements. It should support more realistic decision tasks, which often are criticized in decision experiments. Furthermore, availability of this system should encourage more research work on the process of decision making. The nature of this support system is linked to the literature, and specifications and components of the system are provided.     

Investigation of decision making process: a hypermedia approach

Research in decision making has concentrated mainly on the decision outcome (choice) rather than on the process of the decision making. This pattern is primarily due to the lack of an acceptable unobtrusive tool for investigation of the decision process. Further, the lack of a consistent decision aid in empirical works has hindered the comparison of results. The purpose of this paper is to present a flexible and adaptable computer-based system for empirical examination of information processing. The main thrust of the proposed system is to provide guidelines to the restrictive/channeling approach to system design. This system can be easily modified to suit different experimental research requirements. It should support more realistic decision tasks, which often are criticized in decision experiments. Furthermore, availability of this system should encourage more research work on the process of decision making. The nature of this support system is linked to the literature, and specifications and components of the system are provided.     

Modeling languages for business processes and business rules: A representational analysis

Process modeling and rule modeling languages are both used to document organizational policies and procedures. To date, their synergies and overlap are under-researched. Understanding the relationship between the two modeling types would allow organizations to maximize synergies, avoid content duplication, and thus reduce their overall modeling effort. In this paper, we use the Bunge–Wand–Weber (BWW) representation theory to compare the representation capabilities of process and rule modeling languages. We perform a representational analysis of four rule modeling specifications: The Simple Rule Markup Language (SRML), the Semantic Web Rules Language (SWRL), the Production Rule Representation (PRR), and the Semantics of Business Vocabulary and Business Rules (SBVR) specification. We compare their BWW representation capabilities with those of four popular conceptual process modeling languages. In our analysis, we focus on the aspects of maximum ontological completeness and minimum ontological overlap. The outcome of this study shows that no single language is internally complete with respect to the BWW representation model. We also show that a combination of two languages, in particular SRML and BPMN, appears to be better suited for combined process and rule modeling than any of these modeling languages used independently.     

Redesigning business processes: a methodology based on simulation and process mining techniques

Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based methodology is proposed to be employed in redesign activities. The methodology starts with identifying relevant performance issues, which are used as basis for redesign. A process model is “mined” and simulated as a representation of the existing situation, followed by the simulation of the redesigned process model as prediction of the future scenario. Finally, the performance criteria of the current business process model and the redesigned business process model are compared such that the potential performance gains of the redesign can be predicted. We illustrate the methodology with three case studies from three different domains: gas industry, government institution and agriculture.