Development and validation of a computer expertise questionnaire for older adults

Prior computer expertise represents one of the most important predictors of performance when interacting with ICT (Information and Communication Technologies) and acquiring computer skills. Due to demographic changes, the older adult will become increasingly important as a potential user. However, there is a lack of instruments for the assessment of computer expertise in older adults, especially for novice users with restricted prior computer knowledge. A computer expertise (CE) questionnaire for older adults was developed, analysed (Study I) and validated (Study II). Item-analysis showed that the CE-questionnaire is particularly appropriate for the computer knowledge level of older adults and measures computer expertise sufficiently. Furthermore, it was found that computer experience (in terms of frequency of computer usage) is a poor predictor of actual computer performance, which has important implications for the theoretical conceptualization of computer expertise and its assessment.     

Modeling computer interest in older adults: the role of age, education, computer knowledge, and computer anxiety

We proposed a mediation model to examine the effects of age, education, computer knowledge, and computer anxiety on computer interest in older adults. We hypothesized that computer knowledge and computer anxiety would fully mediate the effects of age and education on computer interest. A sample of 330 older adults from local senior-citizen apartment buildings completed a survey that included an assessment of the constructs included in the model. Using structural equation modeling, we found that the results supported the hypothesized mediation model. In particular, the effect of computer knowledge operated on computer interest through computer anxiety. The effect of age was not fully mitigated by the other model variables, indicating the need for future research that identifies and models other correlates of age and computer interest. The most immediate application of this research is the finding that a simple 3-item instrument can be used to assess computer interest in older populations. This will help professionals plan and implement computer services in public-access settings for older adults. An additional application of this research is the information it provides for training program designers.     

Older adults' acquisition of word processing: The contribution of cognitive abilities and computer anxiety

This study examined relationships between computer attitude, computer experience, gender, cognitive abilities, and the acquisition of word processing by older adults. A total of 28 older adults (Mg. = 68.70 years) completed computer attitude questionnaires before and after a 6-week word-processing course and, additionally, completed spatial scanning, deductive, and inductive reasoning tests during the course. Gender differences were observed for attitudes towards computers, with females having a less positive attitude than males. Greater computer experience was associated with a more positive attitude, and with learning more word-processing knowledge during the course, replicating previous findings with young adults. No overall change in attitudes was found across the course, with the exception of computer liking; subjects tended to like computers less after the course, suggesting that the type of computer exposure may be an important factor in determining attitudes. Spatial scanning was found to be important in rapidly locating control keys for editing. Inductive and deductive reasoning were important predictors of word-processing knowledge, accounting for 60% of the variance. Identification of individual difference factors is a first step towards suggesting design changes in word-processing programs for older adults.     

The effects of multimodal feedback on older adults' task performance given varying levels of computer experience

This experiment examines the effect that computer experience and various combinations of feedback (auditory, haptic, and/or visual) have on the performance of older adults completing a drag-and-drop task on a computer. Participants were divided into three computer experience groups, based on their frequency of use and breadth of computer knowledge. Each participant completed a series of drag-and-drop tasks under each of seven feedback conditions (three unimodal, three bimodal, one trimodal). Performance was assessed using measures of efficiency and accuracy. Experienced users responded well to all multimodal feedback while users without experience responded well to auditory-haptic bimodal, but poorly to haptic-visual bimodal feedback. Based on performance benefits for older adults seen in this experiment, future research should extend investigations to effectively integrate multimodal feedback into GUI interfaces in order to improve usability for this growing and diverse user group.     

Age-related differences in warning symbol comprehension and training effectiveness: effects of familiarity, complexity, and comprehensibility

Age-related changes in selective attention, inhibitory efficiency, and the ability to form new associations suggest that older adults may have greater difficulty with more complex and less comprehensible symbols. We examined comprehension of symbols varying in terms of ratings of familiarity, complexity, and comprehensibility, by younger (aged 18-35) and older (aged 55-70) adults. It was found that older adults have greater difficulty than younger adults in comprehending warning symbols and that accident scenario training improves comprehension. Regression analyses indicated that familiarity and comprehensibility were important in determining performance on the pre-training comprehension test by both younger and older adults. However, training eliminated the effects of stimulus characteristics for younger adults, while older adults' comprehension continued to be significantly influenced by comprehensibility. We suggest that symbol design incorporates cues to knowledge to facilitate the linkage between new knowledge (i.e. the warning symbol) and relevant knowledge in long-term memory. Statement of Relevance: Symbol characteristics play an important role in age-related differences in warning symbol comprehension. To optimise comprehension by older adults, symbols should have a clear relationship with areal-world referent. Alternatively, symbol design could incorporate cues to knowledge to facilitate the linkage between new knowledge and relevant knowledge in long-term memory.     

Computer use in older adults: Determinants and the relationship with cognitive change over a 6 year episode

Cognitively challenging activities may support the mental abilities of older adults. The use of computers and the Internet provides divergent cognitive challenges to older persons, and in previous studies, positive effects of computer and Internet use on the quality of life have been demonstrated. The present study addresses two research aims regarding predictors of computer use and the relationship between computer use and changes in cognitive abilities over a 6-year period in both younger (24-49 years) and older adults (older than 50 years). Data were obtained from an ongoing study into cognitive aging: the Maastricht Aging Study, involving 1823 normal aging adults who were followed for 9 years. The results showed age-related differences in predictors of computer use: the only predictor in younger participants was level of education, while in older participants computer use was also predicted by age, sex and feelings of loneliness. Protective effects of computer use were found for measures of selective attention and memory, in both older and younger participants. Effect sizes were small, which suggests that promotion of computer activities in older adults to prevent cognitive decline may not be an efficient strategy.     

Understanding age differences in PDA acceptance and performance

The present study addresses two basic determinants of technology utilization: the attitude towards a certain technology and the performance when using it. According to the technology acceptance model (TAM), perceived ease of use and usefulness are assumed to be strong determinants of the actual and successful utilization of technology. However, the relationship between the acceptance of technical devices and their successful utilization (i.e. performance) is not completely understood. In this study, users’ attitudes towards technology and their performance when interacting with a computer simulated PDA device were examined. Moreover, the moderating role of individual variables like age, gender, subjective technical confidence, and computer expertise in the relationship between technical performance and acceptance was analyzed. The results showed significant associations between performance and TAM factors. However, this interrelation was much stronger for the older group, especially between performance and the ease of use. The factors computer expertise and technical self-confidence played a minor role. Gender effects on technical self-confidence and TAM factors were identified, although they did not affect performance. Future research should focus on training formats for the older age group, which facilitate a successful interaction with technical devices.     

Influences of general computer experience and age on library database search performance

Two experiments examined the effects of general computer experience and age on library system search performance among novice library system users. Twenty younger adults (10 with high and 10 with low computer experience) and 20 older adults (10 with low and 10 with no computer experience) performed 10 search tasks of varying difficulty. Search success, syntax errors, database field specifications, keyword specifications, and use of Boolean operators were examined. Among younger novices, high computer experience was associated with slightly better performance than low computer experience. Among older novices, having some computer experience was associated with much better performance than no computer experience. Older computer users showed lower overall success rates, made more syntax and field specification errors, and demonstrated poorer understanding of Boolean logic and keyword matching algorithms than younger adults with similar computer experience. Implications for interface design and training interventions for novice on-line library system users are discussed.     

Influences of general computer experience and age on library database search performance

Two experiments examined the effects of general computer experience and age on library system search performance among novice library system users. Twenty younger adults (10 with high and 10 with low computer experience) and 20 older adults (10 with low and 10 with no computer experience) performed 10 search tasks of varying difficulty. Search success, syntax errors, database field specifications, keyword specifications, and use of Boolean operators were examined. Among younger novices, high computer experience was associated with slightly better performance than low computer experience. Among older novices, having some computer experience was associated with much better performance than no computer experience. Older computer users showed lower overall success rates, made more syntax and field specification errors, and demonstrated poorer understanding of Boolean logic and keyword matching algorithms than younger adults with similar computer experience. Implications for interface design and training interventions for novice on-line library system users are discussed.     

The effects of zoomable user interfaces and user age in searching for a target with a mouse on a two-dimensional information space

A zoomable user interface (ZUI) is a useful function to help users deal with large information spaces displayed within a screen. Although used in many applications, ZUIs have not been sufficiently studied in terms of usability. Usability problems may be more crucial for older people than younger ones. The objective of this study is to examine the effects of a combination of two zoom factors (three zoom focus methods: original-center, re-center, and aiming-point; and two zoom scales: +100% and +400%) for two age groups (younger and older adults) on mouse-based information searching tasks in a map-type two-dimensional information space. Twenty four volunteers (twelve users per age group) participated in the experiments by answering a pair of questions about fifty movie information topics. Task completion time, number of operations, and number of errors were selected as performance measures, and a subjective assessment of satisfaction was collected. Older adults used the tested ZUIs less efficiently and precisely than younger adults. The effects of zoom focus methods vary with zoom scale levels regardless of the age groups. The participants also preferred using the aiming-point focus regardless of zoom scale and using the re-center focus with the +400% scale. We discuss potential implications of the age-related performance differences and the effects of ZUI functions, and suggest some ZUI design guidelines in conclusion. We expect that the findings can be used as basic resources in designing various web services and applications for older computer users.

Relevance to industry

Given that a zoomable user interface is widely used in basic geographic information systems, web services, and various applications, using a selective-focus method such as the aiming-point focus can improve computer users’ usability; in particular, the zooming functions will greatly help older people to explore large information spaces quickly and easily.     

Do older adults underestimate their actual computer knowledge?

This work examined the hypothesis that elderly people are less confident than young people in their own computer knowledge. This was done by having 49 young (M = 22.6 years) and 42 older (M = 68.6 years) participants to assess their global self-efficacy beliefs and to make item-by-item prospective (feeling-of-knowing: FOK) and retrospective (confidence level: CL) judgments about their knowledge in the two domains of computers and general knowledge. The latter served as a control domain. Item difficulty was equated across age groups in each domain. In spite of this age equivalence in actual performance, differences were found in FOK and CL ratings for computers but not for general knowledge, with older people being less confident than young people in their own computer knowledge. The greater age difference in ratings observed in the computer domain, as compared with the general domain, was even greater for the FOK than for the CL judgments. Statistical control of age differences in global self-efficacy beliefs in the computer domain (poorer in the older participants, but not in the general domain), eliminated age differences in FOK and CL judgments in the same domain. These findings confirm earlier ones. They suggest that underconfidence in their relevant abilities is one possible source of the difficulties that the elderly may encounter in mastering new computer technologies.     

How to Overcome Disorientation in Mobile Phone Menus: A Comparison of Two Different Types of Navigation Aids

The current study was concerned with the basic question of how to overcome users' disorientation when navigating through hierarchical menus in small-screen technical devices, as for example mobile phones. In these devices, menu functions are typically organized in a tree structure. Two different navigation aids were implemented into a computer simulation of a real mobile phone (Siemens S45®). The interface of the first navigation aid (the "category" aid) showed the name of the current category as well as a list of its contents. The interface of the other navigation aid (the "tree" aid) was identical to the first except that it also showed the parents and parent–parents of the current of the category and it indented the subcategories to emphasize the hierarchical structure. For the study, 16 younger (23–28 years) and 16 older adults (46–60 years) had to solve 9 common phone tasks twice consecutively to measure learnability. To gain further insight into user characteristics modulating navigation performance and possibly interacting with the utility of the navigation aids, we assessed users' verbal memory and spatial abilities. Dependent variables were task effectiveness (number of tasks solved) and efficiency (time on task, number of returns in menu hierarchy, and returns to the top). The results reveal a consistent and significant advantage of the tree aid for both age groups, an advantage that was larger for users with lower spatial abilities and older adults. In general, older adults had lower verbal memory and spatial abilities, which were found to account for their lower navigation performance. We assume that the strong advantage of the tree aid is due to the spatial information on the menu structure, which thus conveys survey knowledge. This allows users to form an adequate mental representation of the menu. It is recommended to add a navigation aid providing survey knowledge into the displays of small-screen devices to achieve better overall performance.     

The changing construct of computer anxiety for younger and older adults

A revalidation of a previously developed computer anxiety scale (Marcoulides, 1989) indicated changes in the factor structure for both younger and older adults. Two factors emerged — Direct and Indirect Involvement with computers — as compared with the previous two factors of General Computer Anxiety and Equipment Anxiety. This suggests that the construct of computer anxiety may have changed, perhaps because of the rapid changes in computers and the technological environment. Additional results showed that, while the factor structure was similar for younger and older adults, two items differentially loaded on the two factors. These results suggest the need for further examination of computer anxiety with older adults, with the possibility of developing computer anxiety scales specifically for older adults.     

The cognitive task analysis methods for job and task design: review and reappraisal

This work examined the hypothesis that elderly people are less confident than young people in their own computer knowledge. This was done by having 49 young (M = 22.6 years) and 42 older (M = 68.6 years) participants to assess their global self-efficacy beliefs and to make item-by-item prospective (feeling-of-knowing: FOK) and retrospective (confidence level: CL) judgments about their knowledge in the two domains of computers and general knowledge. The latter served as a control domain. Item difficulty was equated across age groups in each domain. In spite of this age equivalence in actual performance, differences were found in FOK and CL ratings for computers but not for general knowledge, with older people being less confident than young people in their own computer knowledge. The greater age difference in ratings observed in the computer domain, as compared with the general domain, was even greater for the FOK than for the CL judgments. Statistical control of age differences in global self-efficacy beliefs in the computer domain (poorer in the older participants, but not in the general domain), eliminated age differences in FOK and CL judgments in the same domain. These findings confirm earlier ones. They suggest that underconfidence in their relevant abilities is one possible source of the difficulties that the elderly may encounter in mastering new computer technologies.     

The effects of computers on older adult users

This study examined the effects of computer anxiety and computer knowledge on self-efficacy and life satisfaction within the retired older adult computer users. Participants consisted of older adults (aged 53–88) recruited from computer clubs in Florida. Path analysis revealed that computer use helped to increase self-efficacy and lower computer anxiety thereby increasing overall life satisfaction. Gender differences in computer use were also examined. Males and females used computers at about the same rate but females reported more anxiety and less computer knowledge. Furthermore, more males reported using the Internet. Of those who reported using the Internet, more females reported browsing for health- and hobby-related information. The implications of these findings were discussed.     

Issues in training older adults to use computers

Given the aging of the workforce and the general population, it is important to determine how best to train older adults to use computers. Generally, research has shown that training takes significantly more time for older adults compared with younger learners, and that older adults commit more errors in post-training evaluations. This paper reviews research demonstrating age differences in learning to use a computer. We also explore the effects of attitudes, anxiety, and cognitive abilities on computer use, as well as research on training novices to use computers. Finally, we discuss designing the human-computer interface for the advantage of older users.     

How involvement,IS management effectiveness,and end-user computing impact IS performance in manufacturing firms

A rapidly changing environment requires firms to adopt a customer-driven approach in managing their information systems. Study results indicate that firms with high levels of organizational involvement in IS related activities have higher levels of IS management effectiveness. In turn, these higher levels lead to lower levels of end-user self-reliance in application development and higher levels of end-user dependence on IS expertise. In our study, end-user self-reliance indicated the presence of independent end-users circumventing the IS unit by developing software applications and engaging in traditional IS activities. In contrast, end-user dependence on IS expertise indicated that end-users believed that the IS unit was a valuable and reliable source of technical knowledge and application support. More effective IS management practices, combined with higher end-user dependence on the IS expertise, were found to lead to improved perceptions of IS performance. Data were collected from 265 senior manufacturing managers who were selected because their perspective of IS activities and performance was desired and manufacturing units are an important user of the services. Structural equation modeling was used to test our hypotheses.     

Multimodality and interactional differences in older adults

Many age-associated impairments such as loss of memory and vision make computer use difficult for older adults. This paper is concerned with interface design in a voice Web browser, which compensates for age-associated impairments, particularly loss of memory and vision. It describes a special Voice Help facility talking to older adults through their browser interaction, and reports experiments to establish the mixes of output media (text and speech) that are most effective for information transfer. In particular, the paper demonstrates that older adults retention of spoken output is different to that of younger people. The paper provides information on absorption rates for different media for older adults, which supports the design of multimodal systems suited to older adults. This is important for the development of systems that enable older adults to absorb information easily.     

Hypermedia learning and prior knowledge: domain expertise vs. system expertise

Abstract Prior knowledge is often argued to be an important determinant in hypermedia learning, and may be thought of as including two important elements: domain expertise and system expertise. However, there has been a lack of research considering these issues together. In an attempt to address this shortcoming, this paper presents a study that examines how domain expertise and system expertise influence students' learning performance in, and perceptions of, a hypermedia system. The results indicate that participants with lower domain knowledge show a greater improvement in their learning performance than those with higher domain knowledge. Furthermore, those who enjoy using the Web more are likely to have positive perceptions of non-linear interaction. Discussions on how to accommodate the different needs of students with varying levels of prior knowledge are provided based on the results.     

Speech interaction for older adults

Interaction with electronic speech products is becoming a fact of life through telephone answering systems and speech-driven booking systems, and is set to increase in the future. Older adults will be obliged to use more of these electronic products, and because of their special interactional needs due to age-related impairments it is important that such interactions are designed to suit the needs of such users, and in particular, that appropriate mechanisms are put in place to support learning of older users about interaction. Drawing upon the expertise of tutors at Age Concern Oxfordshire, and the results of preliminary investigations with older adults using dialogues in a speech system, this paper explores the conditions which best provide for the learning experience of older adults, and looks at special features which enable instructions and help for learning to be embedded within speech dialogue design.