Service-Oriented Computing: Bringing Business Systems to the Web

The notion of "service" has spurred major evolutions for both information systems and the Web. A software application is no longer considered a monolithic component; it can be divided into services that are smaller components defined by their function and accessible through well-defined interfaces and protocols. As a result, IT actors are using service-oriented architectures (SOAs) to remodel the information systems of many companies while the Web is increasingly becoming a programmable place. In both domains, developers build composite client applications to consume these services. Even boundaries between enterprise services and Internet services are vanishing. Some companies, such as Strikelron provide enterprise services that were previously always hosted internally - like customer relationship management solutions. As a consequence, companies now have the technologies required to bring their business online. With Web services, private business processes can be exposed to partners through public composite Web applications. When new projects emerge, companies need guidance to properly handle such work. In this context, we aim to provide companies solutions - through a methodology, an architecture, and technical choices - that will help them solve generic problems such as security and application conception     

A business model for deploying Web services:A data-centric approach based on factual dependencies

The standards XML, SOAP, WSDL and UDDI allow (i) services to be accessed and executed via the Web; and (ii) a loose coupling of these services. Thanks to these standards, Web services technology is becoming not only a de facto integration standard, but also a de facto Internet standard instance of the SOA architecture. However, the deployment of such a technology is still hindered by some technical as well as methodological issues. This paper proposes a business model with multiple interfaced abstraction levels as a framework to methodologically deploy Web services technology with respect to SOA architecture. The attributes describing the business objects and coordination artifacts as described in the highest abstraction level of the business model, i.e. the universe of discourse, are aggregated according to a time/space constraint called factual dependency. Each aggregation of factually dependent attributes is validated with regard to an actual business event. The aggregation is then interfaced to lead to a well-specified Web service. The resulting comprehensive set of consistent Web services are then registered in a public or a private UDDI to be discovered and invoked by any business process. The proposed Web services generation process aims at unlocking and turning informational assets into actions. It differs from the current IT perspective approaches that generate Web services directly from redundant and inconsistent elements in the enterprise information systems.     

Web Services: An Analysis of the Technology, its Benefits, and Implementation Difficulties

Software reuse and systems interoperability have been primary goals of many IT organizations, especially those that rely heavily on computer networks. Object-oriented (OO) technology has been utilized to accomplish these goals with relative success over the years; but there are many hurdles that OO technology could not overcome. One of them is due to lack of standards. An object developed in one vendor's technology cannot easily communicate with another's. Another difficulty is that the majority of software applications reside behind firewalls - security barriers that restrict communication between networks. Web services, self-describing services that can easily be consumed over the Web, is the latest trend in the industry to address the problems identified above. Web services enable a group of related applications to be programmatically invoked over the Internet. They are rapidly emerging as important building blocks for business integration. Companies are finding important Web service applications in B2B, B2C, and enterprise application integration solutions. This article reviews the technical underpinnings of Web services and discusses their business opportunities and potential benefits. It also assesses the challenges and implementation difficulties of the technology.     

Value creation in web services: An integrative model

Web services are redefining the way organizations exchange business-critical information internally and externally with customers, suppliers, and other business associates. In this paper, we develop an integrative model for understanding value creation in web services from a provider's perspective. The model integrates the static representation of conventional business values with the fluidity of the emergent IT services domain. It captures the complexity and contradictions facing Web services providers in their drive towards market leadership, strategic differentiation and revenue generation from web services. The model comprises twelve propositions to guide our understanding and future research and practice in this increasingly important segment in the IT field.     

Web services and flexible business processes: towards the adaptive enterprise

The full potential of the expected role of Information Technology (IT) in facilitating organizational adaptation has not yet been realized because most of the existing systems do not lend themselves to the levels of flexibility required to support changes in business processes. This problem is accentuated with increase of inter-organizational linkages involving disparate IT systems. Web services have emerged as a disruptive technology, with a real potential of enabling flexible business processes. This paper examines the influence of Web services on business process flexibility and analyses its impact on organizational adaptation.     

基于SOA的企业信息平台开发关键技术

基于SOA的企业信息平台开发关键技术为研究对象,针对相关问题进行了讨论。首先简要概述了SOA的相关概念和特点,阐述了Web服务的相关内容,然后分析了SOA与Web服务,最后阐述了SOA安全控制的相关技术。旨在为基于SOA的企业信息平台开发提供安全性和可靠性方面的技术保证,同时对于相关领域的理论研究也能起到借鉴和参考的作用。     

2005 EDOC: meeting the challenges of enterprise computing

An increasing demand for interoperable applications exists, sparking the real-time exchange of data across borders, applications, and IT platforms. To perform these tasks, enterprise computing now encompasses a new class of groundbreaking technologies such as Web services and service-oriented architecture (SOA); business process integration and management; and middleware support, like that for utility, grid, peer-to-peer, and autonomic computing. Enterprise computing also influences the processes for business modeling, consulting, and service delivery; it affects the design, development, and deployment of software architecture, as well as the monitoring and management of such architecture. As enterprises demand increasing levels of networked information and services to carry out business processes, IT professionals need conferences like EDOC to discuss emerging technologies and issues in enterprise computing. For these reasons, what started out as the Enterprise Distributed Object Computing (EDOC) conference has come to encompass much more than just distributed objects. So this event now used the name International EDOC Enterprise Computing Conference, to recognize this broader scope yet also retain the initial conference's name recognition.     

InfoTorg from past to present: On a large Swedish online service and its role in the online market

The Swedish online market is quite consolidated and stable. Nearly half of the revenues come from financial services, and about one quarter from credit information services. Excluding these, InfoTorg of Sema InfoData is the largest online service, providing 140,000 users with access to about 25 online services, some by means of gateways. Based on an overview of the Swedish online market, including facts on revenues from the largest actors, this article describes the role of InfoTorg in this market, from past to present. It concludes that though challenged from several directions, the present role will last. The effects of information which is freely available on the Web will be limited, partly due to the established role of InfoTorg in the infrastructure of Swedish information provision, especially as regards official information. InfoTorg is an odd bird in an IT company, the advantages of support for advanced IT solutions in technology‐intense information business seems to more than compensate for the possible drawbacks. Continuous investments in existing and new services demonstrates the ability of Sema InfoData and InfoTorg to challenge the increasingly fierce competion from national as well as international actors in the Swedish online market.     

Enterprise-Mashup-Systeme als Plattform für situative Anwendungen

Currently, several Enterprise 2.0 platforms are beginning to emerge. This paper introduces Enterprise Mashup technology as a means to improve IT alignment of individual work processes and changing business needs. Enterprise Mashups enable users to create customized applications to easily find and transform business information and functionalities, as well as collaboratively share pre-built Mashup applications. Therefore, the concept of Enterprise Mashups integrates Web 2.0 technologies and principles with well-established paradigms such as Enterprise Information Integration, Business Intelligence, and Business Process Management. Involved organizational key drivers, technical challenges and inhibitors are discussed to assess the potential business value and explain the emerging expansion of Mashup platforms in companies.     

Model-based services convergence and multi-clouds integration

With the development of cloud computing, IT users (individuals, enterprises and even public services providers) are transferring their jobs or businesses to public online services provided by professional information service companies. These information service companies provide applications as public resources to support the business operation of their customers. However, no cloud computing service vendor (CCSV) can satisfy the full functional information system requirements of its customers. As a result, its customers often have to simultaneously use services distributed in different clouds and do some connectivity jobs manually. Services convergence and multi-clouds integration will lead to new business models and trigger new integration technologies that provide solutions to satisfy IT users’ complicated requirements. This paper firstly reviews the development of cloud computing from business and technical viewpoints and then discusses requirements and challenges of services convergence and multi-clouds integrations. Thirdly, a model based architecture of multi-clouds integration is provided. Business logic modelling for cross-organizational collaboration, service modelling and operation modelling methods with relative model mapping technology are discussed in detail. Some key enabling technologies are also developed. At last, case studies are presented to illustrate the implementation of the technologies developed in the paper.     

IT Outsourcing Impacts on Enterprise Architecture

Enterprises outsource IT for many reasons, such as reducing costs, shedding of overhead functions that divert management attention away from the core business, and obtaining services from industry leaders specializing in the associated competencies. IT sourcing profoundly impacts the client organization's enterprise architecture. In an outstanding scenario, IT services come from an external services provider. Moreover, the client and vendor interact through an interorganizational interface containing operational, technical, and business components. This interface involves two major modes of interaction: delivery of the IT services and the service-management framework. The interface describes all of the processes, procedures, and protocols that the client and provider use to interact. Because enterprise architectures are unique to organizations, designing this interface might involve customization. For a large, complex client enterprise, bringing the business, operational, and technical components of the interface into alignment is often a nontrivial challenge     

An information system architecture for build- and engineer-to-order production of application services

In manufacturing, substantial efficiency gains have been achieved through industrialization. Key concepts of industrialization include standardization, automation, and modularization. Transferring these to IT service production promises increased efficiency. ERP systems apply such concepts and have been an integrating tool for making production for manufacturers more efficient. However, previous research has considered ERP systems for IT service providers either very broadly or only from a business or technical perspective. This article investigates how to apply the ERP system concept comprehensively to a specific type of IT service provider. To this end, application services are prescribed as being composed of three types of configuration models. This helps to achieve a composition of (IT) application services that is comparable to physical parts, and it further supports their management and automated production within an ERP system. An information system architecture with the ERP system at its core is presented. It supports application service production. All relevant service lifecycle phases are considered and a consistent domain model is provided that connects business and technical layer entities. Targeted companies can improve their application service production in terms of quality and efficiency by leveraging this novel automation- and model-based approach.     

On the predictive performance of queueing network models for large-scale distributed transaction processing systems

Automated business processes running on distributed transaction processing (DTP) systems characterize the IT backbone of services industries. New web services standards such as BPEL have increased the importance of DTP systems in business practice. IT departments are forced to meet pre-defined quality-of-service metrics, therefore performance prediction is essential. Unfortunately, the complexity of multiple interacting services running on multiple hardware resources as well as the volatility in the demand for these services can make performance analysis extremely difficult. While business process automation has been a dominant topic in the recent years, surprisingly little has been published on performance modelling of large-scale DTP systems. In this paper, we will describe these systems with respect to the workloads and technical features, and compare the predictive accuracy of different types of queueing models and discrete event simulations experimentally. The experiments are based on two real-world DTP systems and respective data sets of a telecom company. Overall, we found that while the results for average utilization scenarios are quite similar, the effort to implement and run analytic solutions is much lower. As long as standard distributional assumptions of analytical models hold, they provide a reliable and fast methodology to explore different demand mix scenarios even for large-scale systems. The difficulty to estimate service and arrival time parameters and demand mix for the respective queueing network models can largely be reduced with appropriate tooling. Often, this information is missing in IT departments. Also, complex event conditions and error handling in DTP systems can make the analysis difficult. For many DTP applications, however, performance modelling could provide valuable decision support for service level management.     

企业应用集成综述

企业应用集成是企业信息技术发展的一个主要趋势,它是企业面向过程化和实现业务WEB化的基础。企业应用集成不仅是企业IT部门的技术问题,还是企业管理理念的转变和组织结构创新的问题,是人、技术与组织的集成问题。文章从广度和深度两方面对企业应用集成技术进行了综述,详细介绍了应用系统之间的数据集成、系统集成技术、面向过程的集成技术和由此带来的企业组织结构的变化等内容。     

Cisco Connect Online: it's good for business

Until the massive growth of the World Wide Web, business to business electronic commerce was limited to functions appropriate for expensive proprietary WANs and a lot of custom software. But all that has changed. Networked commerce isn't about back room applications any more. Successful businesses must interact with suppliers and customers around the world. The benefits of a standard IP protocol, combined with increasingly sophisticated commodity hardware and software, make it relatively easy for companies of all sizes to link their suppliers, partners, and customers in a bidirectional flow of information. The Internet has become a tool used to reduce transaction costs, shorten product cycles, expand markets, and-most important-provide rapid response to the customer's changing needs. Internet commerce in goods and services between companies was estimated at US$8 billion in 1997, according to Forrester Research in Boston. International Data Corporation estimates that business to business sales over the Internet will represent $81.2 billion by 2000. Manufacturing companies lead the way, and Cisco Systems leads the manufacturers. Its Web site, Cisco Connection Online (CCO), launched in August 1996, now generates almost $10 million in sales per day-around $600 million in three months from August through September 1997. Cisco Systems specifically uses the Internet to distribute software and technical data, as well as customer support     

An enterprise integration methodology

As more and more organizations pursue the benefits of e-business, they are looking to a process called enterprise integration, or EI, as a key technical enabler in transforming their business processes. A typical form of EI is Webification; in this scenario, a company wants to offer its existing products and services over the Internet, so it builds Web front-end systems and integrates them to its backend legacy systems. (In this article, we use "legacy system" to mean any IT system already in operation.) A more complex El scenario involves enterprise application integration. By this process, the organization links up previously separate and isolated systems to give them greater leverage. For example, an organization might integrate a customer-relationship-management system, a call center system, and legacy customer account systems to give the organization a consolidated view of its customers. An emerging EI scenario is business-to-business (B2B) integration (also called extended enterprise models), which occurs when an organization integrates its own business processes with those of its business partners to improve efficiency within a collaborative value chain.     

The transformational dimension in the realization of business value from information technology

Econometric studies have highlighted factors that appear to explain the differential effects of information technology (IT) on productivity at the firm level. Central to these explanations is the concept of organizational transformation; that value realization from IT depends on time-consuming investments in organizational change and results in new, often intangible, organizational assets. The aim of this study was to further investigate the concept of IT-enabled organizational transformation as a component of the value realized from IT at the firm level. Survey data was analyzed from respondents from 1050 businesses of varying sizes and across industries. Transformational benefits were found to exist as a distinct benefit category and to be closely related to other forms of IT-generated business benefits. They were also an important component of overall IT business value. Qualitative data illustrated these findings and pointed to possible complex causal relationships in the generation of IT value. The findings have implications for models of IT business value generation and for managerial practice.     

An Overview of Standards and Related Technology in Web Services

The Internet is revolutionizing business by providing an affordable and efficient way to link companies with their partners as well as customers. Nevertheless, there are problems that degrade the profitability of the Internet: closed markets that cannot use each other's services; incompatible applications and frameworks that cannot interoperate or built upon each other; difficulties in exchanging business data. Web Services is a new paradigm for e-business that is expected to change the way business applications are developed and interoperate. A Web Service is a self-describing, self-contained, modular application accessible over the web. It exposes an XML interface, it is registered and can be located through a Web Service registry. Finally, it communicates with other services using XML messages over standard Web protocols. This paper presents the Web Service model and gives an overview of existing standards. It then sketches the Web Service life-cycle, discusses related technical challenges and how they are addressed by current standards, commercial products and research efforts. Finally it gives some concluding remarks regarding the state of the art of Web Services.     

Strategic context and patterns of IT infrastructure capability

The importance of a firm's information technology (IT) infrastructure capability is increasingly recognised as critical to firm competitiveness. Infrastructure is particularly important for firms in industries going through dynamic change, for firms reengineering their business processes and for those with multiple business units or extensive international or geographically dispersed operations. However, the notion of IT infrastructure is still evolving and there has been little empirically based research on the patterns of IT infrastructure capability across firms.We develop the concept of IT infrastructure capability through identification of IT infrastructure services and measurement of reach and range in large, multi-business unit firms. Using empirical case research, we examine the patterns of IT infrastructure capability in 26 firms with diverse strategic contexts, including different industry bases, level of marketplace volatility, extent of business unit synergies and the nature of firm strategy formation processes. Data collection was based on a combination of quantitative and qualitative methods with multiple participants.More extensive IT infrastructure capability is defined as a combination of more IT infrastructure services and more reach and range. More extensive IT infrastructure capability was found in firms where: (i) products changed quickly; (ii) attempts were made to identify and capture synergies across business units; (iii) there was greater integration of information and IT needs as part of planning processes; and (iv) there was greater emphasis on tracking the implementation of long term strategy. These findings have implications for both business and technology managers particularly in regard to how firms link strategy and IT infrastructure formation processes.