W4H:一个面向软件部署的技术分析框架

部署是软件生命周期中的一个重要环节,是软件生产的后期活动,通过配置、安装和激活等活动来保障软件制品的后续运行.为了系统地了解软件部署的现状和最新进展,建立了一个多侧面、细粒度的分析框架——W4H,以对该领域的主要研究工作和系统工具进行概括分析.该框架从软件部署的概念和面对的问题空间出发,由5个侧面、12个维度构成,覆盖了软件部署方法中主体、客体、适用范围、方式策略和过程支持能力等多个方面.基于W4H分析框架,对当前具有代表性的软件部署方法与技术进行分析和总结.案例研究结果表明,该分析框架能够对软件部署方法与技术进行较为全面的分析,对软件系统部署方法和技术的选择及开发具有重要的指导意义.     

Negotiating participation: understanding the "how" in an ergonomic change team

In participatory ergonomic (PE) interventions, "how" effective participation by workplace parties can be achieved remains unclear. We conducted a case study of the dynamics of an ergonomic change team (ECT) process in a medium-sized (175 employees) automotive foam manufacturing plant. We present analyses of observer field notes and post-intervention interviews from which key elements on the dynamics of the "how" emerged: (1) impacts of facilitators' involvement and interests; (2) tensions in delimiting the scope of ECT activities; issues around (3) managing meetings and (4) realizing labour and management participation; and (5) workplace ECT members' difficulties in juggling other job commitments and facing production pressures. We highlight the ongoing negotiated nature of responses to these challenges by labour, management and ergonomic facilitator members of the ECT. We argue for greater examination of the social dynamics of PE processes to identify additional ways of fostering participation in ergonomic project implementation.     

A multilayered ergonomic intervention program on reducing musculoskeletal disorders in an industrial complex: A dynamic participatory approach

Work-related musculoskeletal disorders (WMSDs) are closely identified with common complaints in different workplaces. This study aimed to implement an intervention program through which ergonomic measures were dynamically localized in industry. An interventional study, including three basic layers, namely, training workshops, participatory ergonomics (PE), and workstation redesign was fulfilled in an Iranian steel manufacturing complex from 2017 to 2020. A steering committee (SC) was formed following several meetings held for clarification of the project to the management team. The SC members then attended four organized workshops managed by an ergonomics specialist. Afterwards, the basics of ergonomics were transferred to action groups. After developing ergonomic assessment tools, the ergonomic problems were prioritized and numerous positive changes were made by the action groups. The findings of the tailored checklists revealed a load of WMSDs risk factors. All the three layers of the program were implemented as initiated. Ergonomics training workshops were then held and significant differences were observed between the participants' pre/posttest mean scores in all workshops (p < 0.001). Moreover, PE measures were exercised at all levels of the organization inducing enthusiastic motivation of the workforce to consider ergonomic requirements in the workplace. Consequently, the workers' innovative ideas and the managerial support yielded diverse workstation redesigns due to a growth in either the workers' ergonomics awareness or participatory culture grounding. A multilayered ergonomic intervention was implemented in this study. In conclusion, a multifaceted long-term follow-up intervention program could be applied to enhance workers’ health status and to raise system productivity.     

A manufacturing-oriented model for evaluating the satisfaction of workers – Evidence from Turkey

Job satisfaction, in terms of worker's satisfaction, is one of the intensively studied areas in human resource and management. However, there is little information available on how ergonomics and the manufacturing environment affect job satisfaction. This study analyzes the extent of the relationship between job satisfaction and work and workplace related conditions. A conceptual model is proposed to evaluate job satisfaction that considers 34 elements in four categories: manufacturing systems, facility design, safety and ergonomics, and human resources and management. A survey of 169 blue-collar workers working in the automotive industry was conducted to investigate the applicability of the model. A comprehensive exploratory factor analysis was used to determine inter-related elements, their underlying factors and their effects on job satisfaction. The analysis revealed 6 factors with 18 related elements. From a multi linear regression analysis, we develop a job satisfaction model built on factors of human resource policies, safety, ergonomics, air quality, thermal comfort and disturbing equipment. The results reveal that ergonomics plays the most important role in workers' satisfaction for the respondent Turkish automotive workers. In contrast, human resource policies seem not play a critical role in job satisfaction because of higher standards in automotive industry compared to other industries in Turkey.     

New methodological framework to improve productivity and ergonomics in assembly system design

This work analyses how ergonomics and assembly system design techniques are intimately related. It also develops a new theoretical framework to assess a concurrent engineering approach to assembly systems design problems, in conjunction with an ergonomics optimization of the workplace. Its purpose is to provide professionals with a new and detailed approach to assembly system design procedures that includes ergonomics issues.The methodological framework offered takes into account technological variables (related to work times and methods), environmental variables (i.e. absenteeism, staff turnover, work force motivation) and ergonomics evaluations (i.e. human diversity) to create a comprehensive analysis.At conclusion of the study, the work reports data and insights from two real industrial cases, where an advanced simulation software is used, to validate the procedure and support methodology applicability.

Relevance to industries

This work provides an extremely valuable methodological framework to companies who recognize the link between assembly and ergonomics. The methodology underlines the necessity to analyze and classify the assembly system layout configuration in relation to both technological and environmental parameters- as reported in the framework.     

Dissemination and use of a participatory ergonomics guide for workplaces

Musculoskeletal disorders (MSDs) result in lost-time injury claims and lost productivity worldwide, placing a substantial burden on workers and workplaces. Participatory ergonomics (PE) is a popular approach to reducing MSDs; however, there are challenges to implementing PE programmes. Using evidence to overcome challenges may be helpful but the impacts of doing so are unknown. We sought to disseminate an evidence-based PE tool and to describe its use. An easy-to-use, evidence-based PE Guide was disseminated to workplace parties, who were surveyed about using the tool. The greatest barrier to using the tool was a lack of time. Reported tool use included for training purposes, sharing and integrating the tool into existing programmes. New actions related to tool use included training, defining team responsibilities and suggesting programme implementation steps. Evidence-based tools could help ergonomists overcome some challenges involved in implementing injury reduction programmes such as PE.

Practitioner Summary

Practitioners experience challenges implementing programmes to reduce the burden of MSDs in workplaces. Implementing participatory interventions requires multiple workplace parties to be ‘on-board’. Disseminating and using evidence-based guides may help to overcome these challenges. Using evidence-based tools may help ergonomics practitioners implement PE programmes.     

Association between objective and subjective assessments of environmental ergonomic factors in manufacturing plants

The association between objective and subjective assessments of environmental ergonomic factors including noise, lighting and heat were conducted in a field study in three manufacturing plants. Data were collected from 130 workstations using questionnaire and physical measurements of the noise (noise dosimetry), lighting (task area illuminance) and heat (wet bulb globe temperature – WBGT) levels. The recommended noise, illuminance and WBGT levels were not met in about half of the workstations surveyed, which was in agreement with low satisfaction levels with the environmental factors in the workplace. A considerable effect of the environmental factors was found on perceived workers' job performance, safety and health. The results from contingency coefficient analysis indicated a relatively good agreement between the measured noise, illuminance and WBGT levels and the workers' perception of these factors. The results suggest that quantitative physical measurements should be supplemented by qualitative subjective assessments to provide more specific and additional details about the environmental conditions in each workplace and consequently to improve workers' satisfaction, job performance, safety and health.Relevance to industryThe findings highlight the importance of environmental ergonomics and have implications for improvements in the design of the workplace to enhance workers' satisfaction, job performance, safety and health on areas where the environmental factors are not favourable. A better understanding of the environmental conditions and their effects in each working environment has the potential for a notable impact on productivity and workers' quality of life.     

The effect of office concepts on worker health and performance: a systematic review of the literature

Conventional and innovative office concepts can be described according to three dimensions: (1) the office location (e.g. telework office versus conventional office); (2) the office lay-out (e.g. open lay-out versus cellular office); and (3) the office use (e.g. fixed versus shared workplaces). This review examined how these three office dimensions affect the office worker's job demands, job resources, short- and long-term reactions. Using search terms related to the office concept (dimensions), a systematic literature search starting from 1972 was conducted in seven databases. Subsequently, based on the quality of the studies and the consistency of the findings, the level of evidence for the observed findings was assessed. Out of 1091 hits 49 relevant studies were identified. Results provide strong evidence that working in open workplaces reduces privacy and job satisfaction. Limited evidence is available that working in open workplaces intensifies cognitive workload and worsens interpersonal relations; close distance between workstations intensifies cognitive workload and reduces privacy; and desk-sharing improves communication. Due to a lack of studies no evidence was obtained for an effect of the three office dimensions on long-term reactions. The results suggest that ergonomists involved in office innovation could play a meaningful role in safeguarding the worker's job demands, job resources and well-being. Attention should be paid, in particular, to effects of workplace openness by providing acoustic and visual protection.     

Nature: a new paradigm for well-being and ergonomics

Abstract

Nature is presented as a new paradigm for ergonomics. As a discipline concerned with well-being, the importance of natural environments for wellness should be part of ergonomics knowledge and practice. This position is supported by providing a concise summary of the evidence of the value of the natural environment to well-being. Further, an emerging body of research has found relationships between well-being and a connection to nature, a concept that reveals the integrative character of human experience which can inform wider practice and epistemology in ergonomics. Practitioners are encouraged to bring nature into the workplace, so that ergonomics keeps pace with the move to nature-based solutions, but also as a necessity in the current ecological and social context.

Practitioner Summary: Nature-based solutions are coming to the fore to address societal challenges such as well-being. As ergonomics is concerned with well-being, there is a need for a paradigm shift in the discipline. This position is supported by providing a concise summary of the evidence of the value of the natural environment to well-being.     

Structural determinants of the psychosocial work environment: introducing technology in the work stress framework

To extend current models of psychosocial work stress research into organizational structure, technology is introduced. An exploratory model is developed combining research from ergonomics, epidemiology, and organizational science. It is hypothesized that technology influences a worker's health by structuring the job, and the relationship between the job and a worker's health is mediated by attitudes at work. To test the model, data are used from a 1978 NIOSH survey of postal workers sorting mail (N = 4903). Path analysis shows technology is indirectly associated with job satisfaction and psychosomatic symptoms by how it structured the job. A machine-paced technological system of work is associated with greater job demands, less control in the job, and less co-worker support but not with supervisor support. The implications of this model for prevention strategies at the workplace are discussed suggesting that influencing supervisor support is the most effective way to affect a person's job satisfaction and level of psychosomatic symptomology.     

Participatory ergonomics in design processes: the role of boundary objects

The aim of this paper is to introduce the concept of boundary objects in order to better understand the role of objects in participatory ergonomics (PE) design processes. The research question is: What characterizes boundary objects in PE processes? Based on two case studies, we identify eight characteristics of boundary objects and their use, which make them particularly useful in PE design processes. These characteristics go beyond the object itself and extend into the context of their use. We argue that the selection of boundary objects in PE processes is of great importance, since different objects enable workers’ participation and collaborative design in different ways. The framework developed may serve to provide criteria to guide practitioners and intervention researchers in the selection of objects to facilitate a PE process. The paper concludes with a list of recommendations for ergonomic practitioners that are based on the framework.     

Developing measures for information ergonomics in knowledge work

Information ergonomics is an evolving application domain of ergonomics focusing on the management of workload in the real-world contexts of information-intensive tasks. This study introduces a method for the evaluation of information ergonomics in knowledge work. To this end, five key dimensions of information ergonomics were identified: contextual factors of knowledge work, multitasking, interruptions at work, practices for managing information load, and perceived job control and productivity. In total, 24 measures focusing on the above dimensions were constructed. The measures include, for example, the number of fragmented work tasks per work day. The measures were preliminarily tested in two Finnish organisations, making use of empirical data gathered by interviews, electronic questionnaires and log data applications tracking work processes on personal computers. The measures are applicable to the evaluation of information ergonomics, even though individual measures vary with regard to the amount of work and time needed for data analysis.

Practitioner Summary:

The study introduces a method for the evaluation of information ergonomics in knowledge work. To this end, 24 measures were constructed and tested empirically. The measures focus on contextual factors of knowledge work, multitasking, interruptions at work, practices for managing information load, and perceived job control and productivity.     

Employee job attitudes and organizational characteristics as predictors of cyberloafing

Cyberloafing is the personal use of the Internet by employees while at work. The purpose of this study is to examine whether employee job attitudes, organizational characteristics, attitudes towards cyberloafing, and other non-Internet loafing behaviors serve as antecedents to cyberloafing behaviors. We hypothesize that the employee job attitudes of job involvement and intrinsic involvement are related to cyberloafing. In addition, we hypothesize that organizational characteristics including the perceived cyberloafing of one’s coworkers and managerial support for internet usage are related to cyberloafing. We also hypothesize that attitudes towards cyberloafing and the extent to which employees participate in non-Internet loafing behaviors (e.g., talking with coworkers, running personal errands) will both be related to cyberloafing. One hundred and forty-three working professional from a variety of industries were surveyed regarding their Internet usage at work. As hypothesized, the employee job attitudes of job involvement and intrinsic involvement were negatively related to cyberloafing. Also as predicted, the organizational characteristics of the perceived cyberloafing of one’s coworkers and managerial support for internet usage were positively related to cyberloafing. Finally, results showed that attitudes towards cyberloafing and participation in non-Internet loafing behaviors were positively related to cyberloafing. Implications for both organizations and employees are discussed.     

Further Need of Research in Air Traffic Control Tasks

Abstract

The paper points to the need in future research in ergonomics in ATC-tasks with regard to the following problems :

formulation of ATC problems in a more general, comprehensive and abstract manner ;

evaluation of results of ergonomics field studies and alternatives in ergonomics design proposals ;

job evaluation and job design in a systems and social context ;

analysis and synthesis of ATC tasks, looking at technology, ergonomics and work organization :

selection and training of controllers for increasing the system's reliability and decreasing personal strain ;

effect of planned changes in tasks (job rotation) on the strain and capacity of the controllers ;

preventing actions in order to save the controller's capacity ;

developing methods to measure stress and strain ;

cooperation between ergonomists and engineers in designing future ATC systems.     

Contextual factors affecting task distribution in two participatory ergonomic interventions: a qualitative study

This article provides an analysis of the evolution of the division of labour in participatory ergonomics (PE) programmes in two worksites. The analysis is based on interviews and field observations in the worksites. In both settings there was meaningful participation by both worker and management members of ergonomic change teams (ECTs) in the hazard assessment and solution identification stages, but as the teams moved to the implementation stage, worker representatives were marginalised and the participatory nature of the programmes was severely curtailed. The removal of workers from the process was the outcome of the interplay among the type of activities pursued in the implementation stage, the skills and knowledge required to carry out those activities, and workers’ limited influence in the organisational hierarchies. Findings highlight the salience of the social context in which participatory programmes are located and the importance of examining participatory programmes as they evolve over time.

Statement of Relevance: This article contributes to a growing literature on the process and implementation of PE programmes. The article's focus on social and organisational factors that affect the division of labour and attention to the evolution of involvement over time extend current understandings of participation in ergonomics programmes.     

The role of latent and active failures in workplace slips, trips and falls: an information processing approach

The vast majority of the published workplace slips, trips and falls (STF) literature is exceedingly narrow in its focus and often ignores wider systems issues in workplace STF aetiology. There is little recognition within the published literature of the importance of latent failures or the upstream organisational and cultural contexts within which workplace STF occur. This is unfortunate, as a systems approach to workplace STF analysis, that is inclusive of latent design and work organisation factors that often shape worker behaviour patterns related to STF risk (e.g. rushing, risk taking), is fundamental to the development of effective prevention measures. The aims of this paper are to provide an understanding of workplace STF causation that is cognisant of the potential role of both active and latent failures in STF causation. The paper presents an ergonomics model for workplace STF analysis that highlights information processing in STF aetiology, the STF incident process and the interaction between latent and active failures in STF causation. The paper draws upon ergonomics research conducted in a range of occupational contexts to illustrate the key features of the model as it applies to workplace STF. Implications of the model for analysis and prevention of STF are discussed.     

The effects of organizational learning environment factors on e-learning acceptance

Workplace learning is an important means of employees’ continuous learning and professional development. E-learning is being recognized as an important supportive practice for learning at work. Current research on the success factors of e-learning in the workplace has emphasized on employees’ characteristics, technological attributes, and training design elements, with little attention to workplace contextual effects. The study aims to investigate the impacts of organizational learning environment factors, including managerial support, job support, and organizational support, on employees’ motivation to use a workplace e-learning system. A model was proposed based on the expectancy theory of training motivation and the social influences and facilitating conditions in technology acceptance models. The model was tested on sample data collected from mainland China using Structural Equation Modeling and Moderated Structural Equation Modeling. The results suggested that employees’ perceived managerial support and job support had a significant impact on their perceived usefulness of the e-learning system for individual learning, and that perceived organizational support had a significant influence on the perceived usefulness of the e-learning system for social learning. Perceived usefulness for individual learning was found to completely mediate the environmental influences on individuals’ motivation to use the system, while perceived usefulness for social learning made partial mediation in the effects of the environmental factors on intention to use. In addition, perceived job support was found to have moderating effects on the relationship between employees’ perceived usefulness of the e-learning system and their intention to use the system. Consistent with previous findings, employees’ perceptions about the usefulness of the e-learning system have significant effects on their intention to use the system in the work setting.     

A simulation of emergency rooms

The purpose of this paper is to provide a framework for the planning and staffing of an emergency room in a hospital. The problem is to find the optimal number of service units (stations) and their staffing pattern under regular operating conditions and in a period of peak demand. Presented in a simulation model of a simplified case, which can be extended for more complicated situations. The simulation can facilitate planning, budgeting, decision-making, and managerial control by providing management with information about costs, waiting time of patients and idleness of facilities.