Improving engineering design- contributions of cognitive ergonomics

Engineering design is analysed in terms of design problem-solving. Engineering designers of differing productivity hardly differ in mental abilities, especially their tested intelligence. However, they differ in their strategies concerning the analysis of requirements and of the problem, in their search for general principles solving the relevant problem, and in the procedures used for developing specific solutions. Experimental and interview results stress that the interrelationship of thinking and sketching, as well as other kinds of an early low-cost prototyping are of crucial importance for the efficiency of the problem-solving procedure and the result. Possibilities for assisting design problem-solving and to improve the training of designers are discussed.     

基于人类认知规律的应用系统人机界面设计

提出一种以人类认知规律为基础设计应用系统人机界面的方法。首先介绍了人类在视觉活动、记忆、听觉活动中的认知规律以及它们对人机界面设计的影响和指导,然后以一个典型应用系统—-空中交通管制检测指挥系统(ATC CMS)为例,详细阐述了基于人类认知特性的界面设计的方法和特点,最后从人类认知规律的角度总结出设计人机界面的基本原则。     

Recent developments in ergonomics in China

Ergonomic thought and practice were introduced in ancient China in relation to modern developments in Chinese ergonomics. Despite the ten-year interruption of the 'cultural revolution’ in the late 1960s and 1970s, ergonomics has made great progress in China in the last decade. In this paper some general developments in recent ergonomics’ teaching and in professional organizations are described. Four major areas of ergonomics research are illustrated: (1) Visual displays and signal design; (2) Human-computer interface with Chinese computers; (3) Cognitive strategies and decision support; (4) Mental workload and occupational stress. The main characteristics of Chinese ergonomics are discussed and new directions are highlighted, based on recent developments and progress.     

Video analysis in cognitive ergonomics: a methodological perspective

The object of this paper is to discuss the methodological issues associated with using video analysis in the evaluation of Human-Computer Interaction. It is proposed that the mapping between low-level observed events and the high-level goals of the usability evaluation ultimately determines the success of this research technique. The paper firstly addresses the advantages of using video as a data-capture medium in the context of usability evaluations, and secondly, evaluates the use of alternative data capture devices. The process of conducting video analysis is then described. The methodological issues that arise in employing this technique are presented in a format consistent with the execution of any empirical investigation: research design, scoring, data analysis and interpretation of results. The reader is alerted to certain methodological problems associated with the use of video analysis as a means of data collection. The conclusion is drawn that video analysis provides a very powerful data source for the study of human performance in cognitive ergonomics and usability evaluations provided that human factors practitioners attend to the methodological requirements imposed by this technique.     

Forty years of IEA: some reflections on the evolution of ergonomics

This paper is the IEA Presidential Address to the 1997 IEA Triennial Congress in Tampere, Finland. The evolution of ergonomics prior to and after the foundation of the International Ergonomics Association in 1957 is reviewed. Ergonomics has broadened from considering work activities to include all types of human activities. The recent introduction of computers has changed many of the premises for work and leisure activities, and cognitive ergonomics is now as important as the ‘biological’ emphasis that was mentioned in the founding documents of IEA. Ergonomics is a science of design. There are three important targets for ergonomics design activity: to improve safety, productivity and operator satisfaction. A systems approach is presented to define how these parameters interact and how they can be measured.     

Establishing ergonomics in the People's Republic of China

Abstract

In this paper a summary of the Chinese Ergonomics Society (CES) is introduced. The main ergonomics institutions in China re presented. Some important research projects that are being or have been investigated are mentioned. The teaching of ergonomics in Chinese universities is described. Several titles of publications written by Chinese ergonomists are listed. The characteristics of the ergonomic situation in China are discussed.     

Putting mind and body back together: A human-systems approach to the integration of the physical and cognitive dimensions of task design and operations

As human factors and ergonomics professionals we should be considering the total context within which the person must operate when performing a task, providing a service, or using a product. We have traditionally thought of the person as having a cognitive system and a physical system and much of our scientific literature has been myopically focused on one or the other of these systems while, in general, totally ignoring the other. However, contemporary efforts have begun to recognize the rich interactions occurring between these systems that can have a profound influence on performance and dictate overall system output. In addition, modern efforts are beginning to appreciate the many interactions between the various elements of the environment that can influence the components of the human systems. The next level of sophistication in the practice of human factors and ergonomics must begin to consider the totality of the human-system behavior and performance and must consider systems design interactions which result from these collective effects. Only then will we be able to truly optimize systems for human use.     

Knobology in use: an experimental evaluation of ergonomics recommendations

The scientific basis for ergonomics recommendations for controls has usually not been related to active goal-directed use. The present experiment tests how different knob sizes and torques affect operator performance. The task employed is to control a pointer by the use of a control knob, and is as such an experimentally defined goal-directed task relevant to machine systems in general. Duration of use, error associated with use (overshooting of the goal area) and movement reproduction were used as performance measures. Significant differences between knob sizes were found for movement reproduction. High torques led to less overshooting as opposed to low torques. The results from duration of use showed a tendency that the differences between knob sizes were reduced from the first iteration to the second iteration. The present results indicate that the ergonomically recommended ranges of knob sizes might differently affect operator performance.     

Fatigue and human reliability revisited in the light of ergonomics and work psychopathology

In the process control human-beings are actually information processors, solving many problems, especially covariance-problems which involve various interconnected and interactive factors.

The purpose of this experiment was to investigate the types of cognitive strategy and information-processing procedure used in solving covariance-problems, and to evaluate and determine the best strategy.

Fifty-five subjects participated in the experiment to solve two-factor covariance-problems. Verbal protocols and structural analysis were used to record and analyse the cognitive processes of covariance-problem solving. Verbal protocols were coded and analysed to differentiate the basic operators and thence explore the various strategies.

The results indicated that under two-factor covariant conditions, there were nine kinds of cognitive strategy. The 'biconvex-lens’ strategy was the most effective. All nine strategies can be classified into three categories, trial-and-error, analytic and intuitive.

This experiment research was the first study on cognitive strategies in solving covariance-problems. New topics for further study are put forward.     

Doing ‘organizational work’: Expanding the conception of professional practice in ergonomics

Literature on ergonomic practice contains many discussions of how ergonomists should work but far less attention has been paid to how they do work and the factors that influence their practice. In an effort to improve our understanding of ergonomic practice as it occurs and how it is conditioned by broader contexts, we conducted an interview study with 21 ergonomists in Canada. We were particularly interested to understand the different kinds of activities study participants engaged in during the course of their work, the challenges they faced and the strategies they employed for facing these challenges. Findings indicate that in the course of their professional practice ergonomists engage in a variety of types of activities. This includes consulting on risk factors as well as a proactive role of fostering the application of ergonomics in organizations. The process of advocating for ergonomics brought study participants into a variety of interactions and collaborations with workplace parties in a type of activity we have called “organizational work”. In the course of doing organizational work, ergonomists utilize different strategies, including “political manoeuvring”, tailoring data collection and report presentations to clients’ concerns and ‘goal hooking’ in order to make the case for implementing ergonomics in workplaces. The article concludes with a list of “tips” for practicing ergonomists that are suggested by the analysis.     

Cognitive ergonomics, socio-technical systems, and the impact of healthcare information technologies

The United States healthcare system is transitioning from paper-based to computer-based systems. In this process, it is vitally important to focus on optimizing the role of human factors in systems design. This review examines a wide range of cognitive ergonomics and socio-technical systems issues that impact the successful implementation of healthcare information technologies (HIT). We review evidence on the impact of HIT on medication errors, electronic health records and clinical support, copying clinical exams and notes, computerized-provider order entry and clinical decision support system, and bar-code medication administration systems. We examine research on barriers to successful HIT implementation and also on user workarounds of systems’ limitations. The review concludes by summarizing a series of important human factors design considerations that must be considered for successful systems implementation. This information is presented in a manner that should allow HIT system designers and implementers to readily incorporate these principles into their future developments.Relevance to industry: Evidence from a comprehensive review of the impact of HIT on a wide variety of important healthcare issues is presented and a series of human factors design considerations that are critical to successful HIT systems design is summarized.     

Measurement instruments and data collection: a consideration of constructs and biases in ergonomics research

Theoretical assumptions become valid only when they are tested empirically. Whenever measurement instruments are used one needs to be sure that they yield accurate information for the construct of interest. This article outlines the measurement instruments properties and their impact on research as well as the differences and similarities between biases that could occur in different measurement and data collection procedures. Important criteria that must be met when developing a new measuring tool are presented in detail. The purpose of this review paper is to gather and organize the relevant information regarding measurement bias in research. It outlines important steps that will lead to a decreased error in measurement and data collection. As more and more ergonomic decisions are taken, based on the research outcome, the impact of the quality of measurement in various intervention programs becomes increasingly critical.

Relevance to industry

Ergonomic interventions, ergonomic work and work place designs based on investigational results can only be sustainable if they are valid. Considerations regarding reliability and validity of these strategies are of importance to industries.     

Measuring the physical demands of work in hospital settings: design and implementation of an ergonomics assessment

BACKGROUND: Assessing the physical demands of the heterogeneous jobs in hospitals requires appropriate and validated assessment methodologies. METHODS: As part of an integrated assessment, we adapted Rapid Entire Body Assessment (REBA), using it in a work sampling mode facilitated by a hand-held personal digital assistant, expanding it with selected items from the UC Computer Use Checklist, and developed a scoring algorithm for ergonomics risk factors for the upper (UB) and lower body (LB). RESULTS: The inter-rater reliability kappa was 0.54 for UB and 0.66 for LB. The scoring algorithm demonstrated significant variation (ANOVA p<0.05) by occupation in anticipated directions (administrators ranked lowest; support staff ranked highest on both scores). A supplemental self-assessment measure of spinal loading correlated with high strain LB scores (r=0.30; p<0.001). CONCLUSION: We developed and validated a scoring algorithm incorporating a revised REBA schema adding computer use items, appropriate for ergonomics assessment across a range of hospital jobs.     

心理认知计算的研究现状及发展趋势

心理认知计算是智能化人机交互技术的一个重要组成部分,近年来得到广泛的关注。文中综述国内外心理认知计算的研究进展。首先介绍心理认知计算的相关概念,详细叙述心理状态理解的研究内容和机制。其次总结心理认知的神经生物学研究成果,对心理情感状态和心理认知状态的研究现状进行了比较,从模式提取和模型建立两方面对心理认知在人机交互中的发展趋势作了分析,提出多模态信息融合的多层级心理状态视觉认知计算模型框架。最后讨论研究心理认知计算的重要意义和当前存在的主要困难。     

Multichannel surface electromyography in ergonomics: Potentialities and limits

The prevention of work‐related musculoskeletal disorders is one of the main goals in ergonomics. Among others, surface electromyography (sEMG) is an important tool for the evaluation of risks related to work activity. Three main issues have been approached in ergonomics via sEMG: 1) the analysis of muscle activation, 2) the analysis of exerted forces and torques, and 3) the analysis of muscle fatigue. Many studies have been carried out in static conditions. In ergonomics, however, it is more relevant to study muscle activity and fatigue during real tasks that are, in general, dynamic. From isometric to dynamic contractions, the complexity of the interpretation of sEMG signals increases considerably. Changes in sEMG signals are related to the continuous modifications in force output, muscle fiber length, and relative position of surface electrodes and sources. To increase the reliability of the information extracted from sEMG, multichannel detection systems have been applied, showing the possibility of overcoming some limits of the standard technique. Some illustrative laboratory and field studies are reported in this work to illustrate the potentialities and the open problems in the use of multichannel sEMG in ergonomics. Case 1 is a laboratory study investigating the myoelectric manifestations of fatigue in the biceps brachii (BB) during dynamic elbow flexion/extension. Case 2 is a laboratory study investigating the myoelectric manifestations of fatigue during a repetitive lifting task. Case 3 is a field study, carried out in an automotive plant, investigating muscle activation during the welding of a car door. Many factors play a leading role in the correct interpretation of information provided by sEMG. Even though multichannel sEMG provides information able to improve the estimation of force and/or fatigue during working tasks, many problems related to the signal acquisition and interpretation are still open. Further improvements are necessary to develop multichannel sEMG into an effective tool supporting other methodologies for the evaluation of work‐related risks. © 2010 Wiley Periodicals, Inc.     

Collective intelligence: it's all in the numbers

AI has been an exporter of ideas to computing in general (neural networks, agents, though robotics is more complex). But AI is now embracing ideas from elsewhere that were initially scorned because they were thought to have nothing to do with modeling intelligence and, especially, human intelligence. These are the statistical and probabilistic approaches to information capture and use that have become particularly prominent in machine learning but have spread all over AI in the last two decades. Pattern recognition was accepted in particular areas, like machine vision, as a kind of technological fix. But statistical and probabilistic approaches are now mainstream.     

The Role of Cognitive Modeling for User Interface Design Representations: An Epistemological Analysis of Knowledge Engineering in the Context of Human-Computer Interaction

In this paper we review some problems with traditional approaches for acquiring and representing knowledge in the context of developing user interfaces. Methodological implications for knowledge engineering and for human-computer interaction are studied. It turns out that in order to achieve the goal of developing human-oriented (in contrast to technology-oriented) human-computer interfaces developers have to develop sound knowledge of the structure and the representational dynamics of the cognitive system which is interacting with the computer.We show that in a first step it is necessary to study and investigate the different levels and forms of representation that are involved in the interaction processes between computers and human cognitive systems. Only if designers have achieved some understanding about these representational mechanisms, user interfaces enabling individual experiences and skill development can be designed. In this paper we review mechanisms and processes for knowledge representation on a conceptual, epistemological, and methodologieal level, and sketch some ways out of the identified dilemmas for cognitive modeling in the domain of human-computer interaction.     

Participatory ergonomics: Understanding the contributions of reflection groups in a hospital food service

Aim

To identify how the methodology of Reflection Groups (RG) can contribute to approach social-psychological problems, so often observed as obstacles in PE efforts. The objective was also to verify the contributions from RG to the implementation of ergonomics recommendations, which were a starting point and organized group discussions.

Method

A concrete case was used as an illustration, and studied in depth: RG with administration and production workers’ representatives from the Department of Nutrition and Dietetics of a cardiologic hospital in São Paulo, Brazil. RG are temporary thinking groups, taking place outside the workplace and having delegative and consultive participation. They make use of Operative Groups, an adapted form of tripartite group, activity as an instrumental resource, group dynamic techniques and videotaping. In 2007, 31 meetings took place during paid working hours with 7 groups of different composition, ranging from 1.5 h to 3 h.

Results

Additionally to the positive effects in communication and psychosocial environment, RG could also contribute to changes in interpersonal relationships, cooperation, personal and work behaviours. By dealing with aspects which could hinder the explicit task: fears, conflicts, and stereotyped beliefs and behaviours; resistance to change could be broken and group members could learn. RG allowed input about new risks; continuous information and feedback about ongoing ergonomics interventions so that immediate corrective action could be taken. The main form of participation was in administrative, organizational, and psychosocial problems which required a better clarification and identification of their real causes, commitment, and elaboration of strategies and negotiation of different stakeholders in their solution.

Conclusion

RG takes advantage of homogeneous and heterogeneous groups, in face to face communication. The interactions in the groups are task-oriented (explicit task) but attaining groups’ goals depends on a relational interaction (implicit task).

Relevance to industry

Reflection groups can bring important contributions to ergonomics and industry because they favour the discussion, disclosure of problems and incorporation of solutions, enabling interventions in working organization, psychosocial environment and relationships in a collective and participatory approach, promoting health and social integration.