Ergonomics and human factors: the paradigms for science, engineering, design, technology and management of human-compatible systems

This paper provides a theoretical perspective on human factors and ergonomics (HFE), defined as a unique and independent discipline that focuses on the nature of human-artefact interactions, viewed from the unified perspective of the science, engineering, design, technology and management of human-compatible systems. Such systems include a variety of natural and artificial products, processes and living environments. The distinguishing features of the contemporary HFE discipline and profession are discussed and a concept of ergonomics literacy is proposed. An axiomatic approach to ergonomics design and a universal measure of system-human incompatibility are also introduced. It is concluded that the main focus of the HFE discipline in the 21st century will be the design and management of systems that satisfy human compatibility requirements.     

The development of human factors design guidelines

There is a growing information gap between the development of advanced human-machine systems, and the availability of human factors design criteria that can be applied during their design process. Despite increased interest in the development of human factors design guidelines, there also remains considerable uncertainty and concern regarding the actual utility of such information. Indeed, many existing human factors reference materials have been criticized by designers for being ‘too wordy’, ‘too general’, and ‘too hard to understand’. The development of clear, relevant, and useful human factors guidelines requires a judicious mix of science and art to overcome such criticisms. Specifically, while a number of empirical and systematic methods can be productively applied to their development, the final design guidelines will always represent a subjective integration of user requirements, design constraints, available information, and expert judgement. This paper summarizes procedures and heuristics associated with both the science and the art components of human factors design guideline development.     

Human factors in information technology: The socio-organisational aspects of expert systems design

This paper looks beyond the mostly technical and business issues that currently inform the design of knowledge-based systems (e.g., expert systems) to point out that there is also a social and organisational (a socio-organisational) dimension to the issues affecting the design decisions of expert systems and other information technologies. It argues that whilst technical and business issues are considered before the design of Expert Systems, that socio-organisational issues determine the acceptance and long-run utility of the technology after it has been implemented. It shows how four issues within the organisation can affect the design or the after-effects of the design and implementation of the technology. It also shows how the four issues can be considered within the structured phases of expert system development.     

Citation analysis and impact factor trends in the Ergonomics Journal List, 1975–2007

The current study sought to investigate and analyze citation‐based trends in the field of human factors and ergonomics over a relatively long period of time. Journals were selected from the Ergonomics Journal List (EJL), originally formulated by Dul and Karwowski in 2004. Data were extracted from the Thomson Reuters Journal Citation Reports via a custom order in 2008. Various bibliometric indicators were examined and analyzed, including total citation counts, cited half‐lives, immediacy indices, and journal impact factors. Overall, the results suggest that, although citation counts have increased in recent years, trends were less clear regarding cited half‐lives and immediacy indices. Impact factors rose over time, however, with individual journals increasing their scores between 200% and 613%, with an overall increase of 416% for the EJL between 1975 and 2007. © 2009 Wiley Periodicals, Inc.     

浅谈广电运营支撑系统的系统管理的设计与实现

从2009年广电大力推广NGBOSS的概念起,到国务院常务会议提出加快三网融合融合,再到三网融合融合写进政府工作报告,广电行业这两年可谓是风起云涌。NGB和三网融合的推出是从根本上改变广电网络运营市场环境体制和业务结构,广电网络运营商将从单一的节目传输运营商转变为综合信息服务提供商,这是实质上的一个转变。我们将新形势下的广电称为新广电,在三网融合时间表已经推出,三网融合试点城市即将推出之际,建设能够为新广电提供运营支撑的下一代综合业务运营支撑系统及新BOSS迫在眉睫。本文首先介绍了运营支撑系统的基本概念,并对运营支撑系统的系统管理功能模块进行设计与实现。     

Integrating human factors in freight interoperability safety design

According to European Directives, it would be necessary to develop freight interoperability, defined as crossing borders from one country to another without changing either locomotive or driving crew. This project is a challenge for the railway companies that control infrastructures and traffic. The interoperability implementation implies changes in work techniques, regulation and organisation, that may affect the reliability of the systems involved, giving rise to risky situations in terms of production, regularity and safety. The purpose of this paper is to describe a proactive ergonomic approach used for the integration of human factors and safety at the early stages of design for future interoperable situations. Ergonomic analysis has been oriented within a socio-technical frame where a workstation is viewed in its technical and organisational dimensions. Three methods have been used: observations in marshalling yards and driving cabin in other countries, staff interviews and analyses of incidents and hazards. Results formed the basis for developing “a methodological guide for integrating human factors”. In a more general way, some principles for an ecological design of a safe organisational system are provided in the last section of this paper.

Timeliness and task specification in designing for human factors in railway operations

Human error is often related to flaws in system design which might have been avoided had greater attention been paid to human factors knowledge and methods as the system was developed. The paper considers the role of human factors in system design and argues that adopting an operational perspective in identifying human factors issues ensures that subsequent human factors advice is focused upon real needs and is consistent with how managers and engineers choose to manage their systems. It also considers the issue of timeliness of human factors input. Failure to consider human factors issues at a time when other design decisions are being taken often means that it is less straightforward to accommodate changes. Thus, managers and engineers may resist dealing effectively with potential human factors problems for reasons of cost and delay in meeting project milestones.     

Methodological issues in systems Human Factors and Ergonomics: Perspectives on the research–practice gap,reliability and validity,and prediction

The changing nature of work and society, and a proliferation of complex global challenges, is increasing the need for systems Human Factors and Ergonomics (HFE). The discipline is well equipped to respond, but there remain a number of longstanding issues preventing systems HFE from realizing its full impact. There is a research–practice gap, a lack of reliability and validity evidence associated with systems HFE methods, and a shortage of methods that can predict behavior. In this article we revisit each issue, with each co-author providing their own perspective on the extent and causes of each issue, and their resolution. The perspectives reveal a consensus that the issues exist and are problematic but are challenging, multi-factorial, and require various solutions. The findings are subsequently synthesized to form an agenda for the wider discipline.     

Quality management of B2C e-commerce service based on human factors engineering

This study investigates business-to-customer (B2C) electronic commerce services from a quality management perspective. We propose a novel quality management approach that is based on human factors engineering to manage e-commerce service quality and operate according to customer needs. First, we screen credible quality requirements and determine their weights by integrating Kano’s model with our previous work, including the model of B2C website service quality. Then, we can extract quality characteristics according to image words and credible customer requirements. The weights of the quality characteristics are deduced by refining characteristics through a house of quality reconstruction and mapping customer requirements to characteristics. Finally, based on related theories or viewpoints, the operating practices for quality characteristics entail quantitative output with importance and grades taken into consideration. Our experimental results demonstrate that operating practices can help managers understand e-commerce service quality and have useful implications for companies in the management of e-commerce service quality.     

Modelling worker fatigue and recovery in dual-resource constrained systems

The operational benefits that dual-resource constrained (DRC) job shop systems bring have captured the attention of researchers for some time. Although several studies that investigate DRCs are available in the literature, none has investigated a DRC system for the effects of human fatigue and recovery, which poses important parameters to avoiding overload and injury to employees. The purpose of this paper is to address this limitation by presenting a mixed-integer linear programming (MILP) model that describes fatigue and recovery in a DRC system with one worker performing n tasks (flexibility level) within m cycles. Later, the complexity of the MILP problem was reduced to four practical cases. These cases were investigated to evaluate several research questions. The results obtained from the MILP model and the four practical cases suggest that short rest breaks after each task, short cycle times and faster recovery rates improve the system’s performance and that reduced force levels in the work tasks will reduce recovery needs and further increase performance. Further research is still needed to identify or to develop better models of physiological and mental fatigue that can be integrated to the modelling framework presented here.     

Design of joint systems: a theoretical challenge for cognitive systems engineering

In this paper the “joint systems approach” will be discussed. The approach is considered as a new paradigm in cognitive systems engineering (CSE). Its central idea, that human and technology form a functional unity, is as such not new. Why, then, has this idea become so appealing right now? In the first part of the paper we seek answers to this question by analysing the current situation in product design. The conclusion is that the focus of design is shifting from single products to intelligent environments. This change in focus induces tensions into the design process that urge for solutions. One of them is re-conceptualising the relationship between human and technology, precisely what the joint system approach is about. Three different joint system approaches are considered: the joint cognitive systems approach (JCS), the Risö extended CSE approach, and the joint intelligent systems (JIS) approach proposed by us. Comparisons are made with regard to how these approaches understand the joint system to be organised. While the JCS approach focuses on the human–technology relationship, the other two consider this relationship as embedded in a context of object-oriented activity. As a consequence, environment becomes included in the joint system. In JIS approach we propose the use of the semiotic concept of habit to characterise the ways of functioning of the joint system. “Habit” is a tool for identifying generic patterns in the situation-specific behaviour of the system. Defining habits enables expressing the meaning or purpose of the system’s functioning. In the end of the paper, we propose a design process model for the development of JIS. This approach is aimed at designing systems in usage i.e. to design of practices.     

Human and program factors affecting the maintenance of programs with deployed design patterns

Context

Practitioners may use design patterns to organize program code. Various empirical studies have investigated the effects of pattern deployment and work experience on the effectiveness and efficiency of program maintenance. However, results from these studies are not all consistent. Moreover, these studies have not considered some interesting factors, such as a maintainer’s prior exposure to the program under maintenance.

Objective

This paper aims at identifying what factors may contribute to the productivity of maintainers in the context of making correct software changes when they work on programs with deployed design patterns.

Method

We performed an empirical study involving 118 human subjects with three change tasks on a medium-sized program to explore the possible effects of a suite of six human and program factors on the productivity of maintainers, measured by the time taken to produce a correctly revised program in a course-based setting. The factors we studied include the deployment of design patterns and the presence of pattern-unaware solutions, as well as the maintainer’s prior exposure to design patterns, the subject program and the programming language, and prior work experience.

Results

Among the factors under examination, we find that the deployment of design patterns, prior exposure to the program and the presence of pattern-unaware solutions are strongly correlated with the time taken to correctly complete maintenance tasks. We also report some interesting observations from the experiment.

Conclusion

A new factor, namely, the presence of pattern-unaware solutions, contributes to the efficient completion of maintenance tasks of programs with deployed design patterns. Moreover, we conclude from the study that neither prior exposure to design patterns nor prior exposure to the programming language is supported by sufficient evidences to be significant factors, whereas the subjects’ exposure to the program under maintenance is notably more important.     

Risk factors in the collaborative development of management information systems for Nigerian universities

The authors discuss the risk factors associated with the collaborative development of information systems (IS) within the university environment in Nigeria. They use observations and reviews of relevant reports of the project as well as a variation of the Delphi Study in presenting their findings. The study shows that risks were associated with funding, top administrators' commitment, the number of participating universities, the role of the donor, as well as other factors. In addition, the challenges posed by each risk factor and the lessons learned are presented. Primarily, the study reports the scenario of IS development by universities in a developing economy in which the development process is characterized by collaboration. Opportunities for future research on the issue are also outlined. © 2006 Wiley Periodicals, Inc.     

Putting mind and body back together: A human-systems approach to the integration of the physical and cognitive dimensions of task design and operations

As human factors and ergonomics professionals we should be considering the total context within which the person must operate when performing a task, providing a service, or using a product. We have traditionally thought of the person as having a cognitive system and a physical system and much of our scientific literature has been myopically focused on one or the other of these systems while, in general, totally ignoring the other. However, contemporary efforts have begun to recognize the rich interactions occurring between these systems that can have a profound influence on performance and dictate overall system output. In addition, modern efforts are beginning to appreciate the many interactions between the various elements of the environment that can influence the components of the human systems. The next level of sophistication in the practice of human factors and ergonomics must begin to consider the totality of the human-system behavior and performance and must consider systems design interactions which result from these collective effects. Only then will we be able to truly optimize systems for human use.     

可靠性工程技术应用——第一讲:可靠性设计技术及应用

本讲座是一个系列讲座。它的内容有五讲:(1)可靠性设计技术及应用:可靠性指标的选用、可靠性预计、分配技术等;(2)可靠性分析技术及应用:可靠性模型、故障分析技术等;(3)机械零部件的概率设计技术及应用:机械零部件的可靠性设计、预计技术;(4)可靠性试验、评估技术及应用;(5)可靠性管理技术及应用。希望读者通过对该可靠性技术及应用案例系列讲座的了解,能对您所研制和生产的产品可靠性水平的提高提供帮助。     

Human factors in requirements engineering:: A survey of human sciences literature relevant to the improvement of dependable systems development processes

Requirements engineering (RE) is an inherently social process, involving the contribution of individuals working in an organizational context. Further, failures in the RE process will potentially lead to systematic failures in the products that are produced as a result. Consequently, the RE process for dependable systems development should itself be considered as a dependable process, and therefore subject to greater scrutiny for vulnerabilities to error. Research on human error has typically focused on the work of individual actors from a cognitive perspective. This paper presents a survey which broadens the view on what contributes to human error by also examining work from the social and organizational literature. This review was conducted to inform efforts to improve the systems development process for dependable systems, and in particular their requirements engineering process     

Integration of the human factor into the design and construction of fishing vessels

Sea fishing is an extremely hazardous occupation. Since the eighties, several studies and reports have been made in an attempt to further the integration of safe working conditions into the design of fishing vessels. This paper presents various ergonomical interventions, performed on several very different projects: one industrial vessel, and smaller vessels built in co-operation with small firms. The ergonomical follow-up on the design and construction of a large halieutic research vessel was performed along standard principles: work analysis in typical situations, definition and simulation of possible future activity, and input from future users. The experience of work with smaller firms (when they were either the owner or the contractor) has shown the limitations of these principles. The difficulties were mainly related to the projects’ lack of structure (no specifications, no plans), the lack of availability of the different actors, and the lack of any real demand as far as safety was concerned.

Fundamentals of systems ergonomics/human factors

Ergonomics/human factors is, above anything else, a systems discipline and profession, applying a systems philosophy and systems approaches. Many things are labelled as system in today's world, and this paper specifies just what attributes and notions define ergonomics/human factors in systems terms. These are obviously a systems focus, but also concern for context, acknowledgement of interactions and complexity, a holistic approach, recognition of emergence and embedding of the professional effort involved within organization system. These six notions are illustrated with examples from a large body of work on rail human factors.