A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

The Virtual Librarian and the Electronic Reference Interview

ABSTRACT

For many students, the World Wide Web is their main access point for library research and, therefore, libraries need to find a venue for the virtual reference interview. This paper discusses the use of the library home page as a reference tool and its importance in the online reference interview process. This article also discusses some of the research that went into the creation of a home page for a large, urban, academic institution, how this research was utilized, and how the resulting page serves as an online surrogate for the in-person reference interview.     

Ask a UT System Librarian

SUMMARY

University of Texas System libraries initiated a chat reference program to support distance learners enrolled at University of Texas component institutions, including the UT Telecampus Digital Library. Librarians at several geographically distant campuses staffed the collaborative chat reference service.

Librarians assisted students at other UT System campuses, in effect becoming “distance librarians” who must have thorough knowledge of both their own library resources and the resources available at other campus libraries.

Librarians at The University of Texas at San Antonio share their experiences with this collaborative chat reference service.     

Nursing Student Library Usage Patterns in Online Courses

ABSTRACT

This study looked at patterns of online library usage of a sample of undergraduate nursing students (n = 82) from a medium-sized southeastern university. Specifically, information-seeking behaviors of nursing students related to electronic or remotely accessible resources (i.e., electronic databases) compared to physical library resources (i.e., reference books) were examined. Additionally, this study further investigated students' preferred methods for seeking additional assistance and information about library research, as well as overall satisfaction and usage patterns relating to library tools and assistance by librarians or other school personnel. Results indicate that these undergraduates preferred electronic resources (with particular emphasis on electronic databases) to traditional, in-person research. Other relevant findings and suggestions relating to electronic access and training with library tools are provided.     

Embedding Library Reference Services in Online Courses

SUMMARY

The University of Wyoming has a long tradition of providing library services to distance education students. As technology changed and enhanced the delivery mode of distance education courses, the library altered the ways in which it offered services to distance learners. The institution was an early adopter of Web courses, so offering library support in this new environment was a natural expansion of our services. This expansion supports the goals of the ACRL Guidelines for Distance Learning Library Services and the goals of the University. This article will describe the integration of library reference services into online courses.     

Fostering Library as a Place for Distance Students: Best Practices From Two Universities

The concept of library as a place is now in action in many academic libraries: from physical library spaces to Web presences. In the constantly growing market of online and distance learning, however, libraries must foster library as a place for students who may never set foot in the physical building. This article provides a profile of two universities serving two very different bodies of distance students as well as the challenges associated with these populations. These libraries work to provide services to distance students that cultivate the library as a place to go for learning, research, and support by focusing on six categories: access, environment, resources, instruction, availability at the point of need, and “being real.” Tangible examples and best practices are provided throughout. This article is based on a presentation given at the 15th National Conference of the Association of College and Research Libraries in Philadelphia in March 2011.     

Centralizing Information About Library Services and Resources

SUMMARY

The School of Information Resources and Library Science at the University of Arizona (UA) has a mix of local and distance students in its program. The librarian at the UA Library who works with this program developed a Web site that centralizes information about several library services and resources that benefit distance learners: online orientation and research guides, chat reference, document delivery, and more. Bringing together this information with a focus on distance learners provides a platform for delivering the library to all users, whatever their distance from the library.     

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

Integrating Library Reference Services in an Online Information Literacy Course

SUMMARY

The Internet Navigator, an online information literacy course developed by a team of academic librarians in Utah, offers a model for teaching independent research skills to remote students. The course uses an online textbook that doubles as a self-paced tutorial, and a set of assignments that take students step-by-step through the research process. Assignments are submitted by e-mail and evaluated by reference librarian/instructors. Questions on the assignments follow the pattern of a reference interview helping instructors guide students to use useful research strategies and information sources. Other methods of integrating reference services with online learning are discussed.     

Developing a Chat Reference Training Program

ABSTRACT

In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service. Library staff need to be well-trained in areas of chatting, reference interviewing in a digital environment and using electronic resources, such as the Internet and databases. This article discusses the chat reference training program at the University of Nevada, Las Vegas. The following text provides an outline for establishing a chat training program including planning, organization, implementation and assessment. Areas of discussion include the chat reference interview, chatting and patron management techniques.     

Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

The S.A.G.E. Project

ABSTRACT

This paper describes the process and creation of a library resources and services Web page within WebCT, a course authoring program that is being used to deliver complete course content over the Internet in a distance education program at The Ohio State University. A librarian at the Prior Health Sciences Library was asked to join a faculty team to teach and provide library services for a series of three courses. The students are working health professionals who cannot attend regularly scheduled classes. Illustrations are included of the WebCT course page and the library resources and services page. The initial process and planning are described, and recommendations for future research are identified.     

Providing Reference in a Joint-Use Library

SUMMARY

As a one of a kind joint-use facility between a private university and a county government, the Alvin Sherman Library, Research, and Information Technology Center at Nova Southeastern University (NSU) provides reference services to both NSU students on and off campus and public users. Reference librarians have had to adjust to the variety of users and demands for new services and at the same time find new and creative methods of offering, promoting, and providing instruction about their services to public users as well as NSU's local and distance students. Tracking statistics can assist in identifying user needs.     

Designing and Developing Internet Reference Services to Support Firefighter Distance Learners in Illinois

SUMMARY

This article discusses issues surrounding the development of a small special library's Internet reference services to support firefighter distance learners for the University of Illinois Fire Service Institute's (IFSI) online Firefighter II Certification Program, the first of its kind in the nation. Planning for the Internet reference services involves consideration of user needs, funding, staff management, and collection development. In addition, this article explores how the IFSI Library has established a collaboration and partnership with the online course and Information Technology teams, and local public and community college libraries.     

A Review of “Hiring,Training, and Supervising Library Shelvers”

Abstract

The emergence of the Internet has dramatically changed information access capabilities through computers. Tools and resources available on the Internet affect library services in various ways. Many health science librarians are using Internet resources to meet the information needs of health care providers and themselves. This study examines different applications of the Internet components in medical library settings with a special emphasis on reference services. It also discusses the role of the Internet in fulfilling National Network of Libraries of Medicine's (NN/LM) objectives and analyzes the merit and demerits of using the Internet as a reference tool in health sciences libraries.     

It Takes a Library to Support Distance Learners

ABSTRACT

The Rochester Institute of Technology Wallace Library's philosophy is to create and provide resources and services that will support all users. Consequently, distance learners and distance faculty have a plethora of online resources available to them, some of which are “pushed out,” saving time and effort for the library user. The evolvement of Wallace's online resources is continuous, focused on the student or professor's research need from a geographic distance.     

Where Does It Fit In? The Use of Print Reference in Upper Division Library Instruction

The purpose of this research study is to identify whether academic librarians teach upper-division students about print reference resources, and how they teach students to use them. Questionnaires were sent to library instruction and reference services e-mail discussion lists. After analyzing results, researchers found that responses focused on the themes of pro-print, pro-electronic, relevance to instruction, collection development, and marketing. Using print reference in library instruction is related to the type of research assignment and electronic format availability. Librarians may want to consider engaging students in hands-on use of print and electronic reference material, so students are able to navigate the breadth of information sources.     

Multimedia information using mobile computers: accessing the digital campus and the digital library

Abstract

It is clear that the role of the information resource is changing. Major publishers have been slow to adapt to the emergence of a global digital medium, but there are now signs that a great deal of information will be delivered on-line, (although at present only about 25 databases account for 80% of usage in UK and optical publishing is still in its early stages). However, digital publishing on the Internet — with services for libraries such as just-in-time purchasing and delivery, for example — will be a driving force in creating the ‘global digital medium’. One issue that will become increasingly relevant is how the individual user accesses rich multimedia data in the most appropriate way. The ‘digital university campus’ and the ‘digital library’ are coming to be important concepts, with the aim that users of information services will receive information on-line supported by a ‘ubiquistructure’ of information technology. For the ‘digital campus’ this means that not only scholarly but also teaching activities are based on interactive access to information, and where not only the digital library but also the digital bookshop and the digital classroom are becoming possible with the development of 140Mb/s SuperJANET links. However, it is recognised that libraries will not be truly digital for the foreseeable future, and that libraries will maintain traditional and digital media side by side. In this paper, reporting on work at the University of Bristol's Educational Technology Service multimedia resources unit MRU, and the University of the West of England's Centre for Personal Information Management (in collaboration with Hewlett-Packard Research Laboratories and the University of Bristol's Centre for Communications Research), we look the ‘digital library’ and ‘digital campus’ from the perspective of the individual user and her information needs. We are particularly interested in the use of small, mobile computers as access points to the global digital medium. We suggest that, in an environment of change — where the traditional campus and the traditional library exist alongside the digital campus and digital library — the most appropriate form of access technology is based on ‘personal technology’ which allows a linking between digital information and traditional paper-based information.     

Librarian Participation in the Online Classroom

SUMMARY

As distance education courses increasingly move to the online environment, librarians are discovering new challenges and opportunities for reaching distant students. Collaboration with faculty is essential in reaching students who may never enter the library building. One such method of collaboration is librarian participation in online courses through “lurking” in Blackboard and Desire2Learn classrooms and monitoring discussion threads devoted to library research. Advantages such as improved access to students, course content, and assessment data are discussed, as are disadvantages, such as time commitment, varying expectations, and privacy issues. Considerations for librarians interested in “lurking” are outlined.     

Electronic Instruction at Carlson Library

Abstract

In this age of increasing electronic instruction in academic libraries, the University of Toledo's Carlson Library, like many other academic libraries, is trying to come of age. The library's instruction program has traditionally used a paper-based instructional format. However, with the introduction of the library's OPAC, CD-ROMs, the Internet, and OhioLINK in recent years, we are faced with a number of challenges which this paper will discuss. The main challenge is that we are trying to teach electronic resources without a mediated classroom in the library. We need to bridge the gap between the paper-based instruction program and electronic resources because our current teaching methods do not always allow for patron interaction with the technology. Increasingly, instruction is having to take place at the Information Desk, where there are time constraints and library users are unclear about the kinds of information they want or which electronic resources they need. Adapting to these new and growing resources and developing the skills needed to teach them are among the important challenges librarians at Carlson Library face.