The S.A.G.E. Project

ABSTRACT

This paper describes the process and creation of a library resources and services Web page within WebCT, a course authoring program that is being used to deliver complete course content over the Internet in a distance education program at The Ohio State University. A librarian at the Prior Health Sciences Library was asked to join a faculty team to teach and provide library services for a series of three courses. The students are working health professionals who cannot attend regularly scheduled classes. Illustrations are included of the WebCT course page and the library resources and services page. The initial process and planning are described, and recommendations for future research are identified.     

Centralizing Information About Library Services and Resources

SUMMARY

The School of Information Resources and Library Science at the University of Arizona (UA) has a mix of local and distance students in its program. The librarian at the UA Library who works with this program developed a Web site that centralizes information about several library services and resources that benefit distance learners: online orientation and research guides, chat reference, document delivery, and more. Bringing together this information with a focus on distance learners provides a platform for delivering the library to all users, whatever their distance from the library.     

Keep IT Simple

SUMMARY

Distance education students are often goal-oriented and task-driven. They do not appreciate roadblocks that prevent them from gaining access to the information or services they need to complete their course objectives. However, Web-based reference support sites are sometimes more frustrating than helpful. This article discusses some of the difficulties of accessing reference services faced by distance education students and examines ways in which librarians should “keep IT simple” when designing the tools and methods to access reference support.     

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

Embedding Library Reference Services in Online Courses

SUMMARY

The University of Wyoming has a long tradition of providing library services to distance education students. As technology changed and enhanced the delivery mode of distance education courses, the library altered the ways in which it offered services to distance learners. The institution was an early adopter of Web courses, so offering library support in this new environment was a natural expansion of our services. This expansion supports the goals of the ACRL Guidelines for Distance Learning Library Services and the goals of the University. This article will describe the integration of library reference services into online courses.     

Using Courseware Discussion Boards to Engage Graduate Students in Online Library Workshops

ABSTRACT

Librarians at Oregon State University (OSU) Libraries used the discussion board features of Blackboard courseware to create an interactive experience for graduate students at a distance who could not attend the on-campus “Literature Review Workshops.” These recently developed workshops have been extremely popular with graduate students across the disciplines and have generated a growing demand from distance education graduate students and faculty to offer similar information online. Reluctant to simply deliver content via an online tutorial, librarians sought to duplicate the workshop atmosphere by making the sessions available for a short time-period online, asking participants to respond to discussion questions at specific points in the workshop, and offering audio-mediated online demonstrations of tools and resources. Student feedback and follow-up requests for more workshops support the perception that this approach offered a rewarding learning experience that addressed their specific adult learning needs.     

Integrating Library Reference Services in an Online Information Literacy Course

SUMMARY

The Internet Navigator, an online information literacy course developed by a team of academic librarians in Utah, offers a model for teaching independent research skills to remote students. The course uses an online textbook that doubles as a self-paced tutorial, and a set of assignments that take students step-by-step through the research process. Assignments are submitted by e-mail and evaluated by reference librarian/instructors. Questions on the assignments follow the pattern of a reference interview helping instructors guide students to use useful research strategies and information sources. Other methods of integrating reference services with online learning are discussed.     

Ask a UT System Librarian

SUMMARY

University of Texas System libraries initiated a chat reference program to support distance learners enrolled at University of Texas component institutions, including the UT Telecampus Digital Library. Librarians at several geographically distant campuses staffed the collaborative chat reference service.

Librarians assisted students at other UT System campuses, in effect becoming “distance librarians” who must have thorough knowledge of both their own library resources and the resources available at other campus libraries.

Librarians at The University of Texas at San Antonio share their experiences with this collaborative chat reference service.     

Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

Providing Reference in a Joint-Use Library

SUMMARY

As a one of a kind joint-use facility between a private university and a county government, the Alvin Sherman Library, Research, and Information Technology Center at Nova Southeastern University (NSU) provides reference services to both NSU students on and off campus and public users. Reference librarians have had to adjust to the variety of users and demands for new services and at the same time find new and creative methods of offering, promoting, and providing instruction about their services to public users as well as NSU's local and distance students. Tracking statistics can assist in identifying user needs.     

Trying it on for Size

ABSTRACT

Most colleges are continuing to see growth in their online education programs. Academic libraries are attempting to strike a balance between traditional library offerings and new online resources and services. Determining how to allocate funds is complicated by the fact that many students in online classes today live near enough campus to come to the library. Should libraries at institutions where most online students live near campus devote scarce resources to providing services such as online reference? One community college library is attempting to answer that question by testing online reference with Elluminate vClass in a limited way.     

It Takes a Library to Support Distance Learners

ABSTRACT

The Rochester Institute of Technology Wallace Library's philosophy is to create and provide resources and services that will support all users. Consequently, distance learners and distance faculty have a plethora of online resources available to them, some of which are “pushed out,” saving time and effort for the library user. The evolvement of Wallace's online resources is continuous, focused on the student or professor's research need from a geographic distance.     

Student perspectives on mentoring in a science outreach project

Abstract

The focus of this paper is an examination of mentorship relationships developed as a result of six students’ participation in a local community science centre sponsored through an NSERC/CRYSTAL project. Each year, a number of students participate in after‐school activities sponsored by the community science centre. Much of this work involves a one‐to‐one approach, with a middle years or high school student working with a professor partner. The professor acts as a mentor to the student, facilitating learning in a manner not always feasible within a school setting with large class sizes. For some students this research may be the basis of a science fair project; for others if is simply a study based on individual interest. Mentored students were interviewed about the nature of that mentorship, with the goal of describing the experience from the students’ perspective. Questions focused on the student's experience of working with a mentor, including how the mentorship relationship was formed, what the importance of the voluntary nature of mentoring was, what the benefits and challenges of working with a mentor were, how the mentorship relationship affected the level of content knowledge the student gained, and what effect the mentoring relationship had on the student's continuing interest in science. The mentorship program offers students the opportunity to work within a developing community of practice.     

The Buck Stops Where?

SUMMARY

University students-whether adult, distance learner, or traditional age-need access to university services and quick accurate answers to their questions beyond traditional “business” hours. Students' busy schedules and changing life patterns dictate that university services meet their needs. At DePaul University in Chicago, student focus groups repeatedly pointed to the need for one central place to get an answer or solve a problem. DePaul Central was created as an information and referral service to satisfy that student need, at the same capitalizing on the value of the librarian skill set.     

Barriers to the adoption of social networking sites in Saudi Arabia's higher education

ABSTRACT

Social networking sites are increasingly being repurposed as academic tools in higher education institutions. In this context, social networking sites are used to support a number of key academic functions, including the sharing of ideas between students and academic staff, the forming of dedicated study groups, the exchange of links and other academic objects and self-publication. While these tools are readily being adopted in mainstream Western contexts, little is currently known regarding whether – and how – social networking sites are used in other geo-cultural regions. This study sought to redress this research gap by investigating what might constitute barriers to the adoption of social networking in higher education in Saudi Arabia from the students’ perspective. The study was based on the analysis of results derived from focus group discussions with university students at four Saudi Arabian universities. The research found that Saudi Arabian students are aware of, and welcome, social networking sites and are starting to use them for academic purposes in the same way that university students do in more mainstream contexts. However, the study did identify a range of barriers to uptake as highlighted by focus group participants.     

A bibliometric perspective of learning analytics research landscape

ABSTRACT

Learning analytics is an emerging field of research, motivated by the wide spectrum of the available educational information that can be analysed to provide a data-driven decision about various learning problems. This study intends to examine the research landscape of learning analytics to deliver a comprehensive understanding of the research activities in this multidisciplinary field, using scientific literature from the Scopus database. An array of state-of-the-art bibliometric indices is deployed on 2811 procured publication datasets: publication counts, citation counts, co-authorship patterns, citation networks and term co-occurrence. The results indicate that the field of learning analytics appears to have been instantiated around 2011; thus, before this time period no significant research activity can be observed. The temporal evolution indicates that the terms ‘students’, ‘teachers’, ‘higher education institutions’ and ‘learning process’ appear to be the major components of the field. More recent trends in the field are the tools that tap into Big Data analytics and data mining techniques for more rational data-driven decision-making services. A future direction research depicts a need to integrate learning analytics research with multidisciplinary smart education and smart library services. The vision towards smart city research requires a meta-level of smart learning analytics value integration and policy-making.     

HawkHelp

SUMMARY

This article describes the factors that influenced the design of a chat reference service that meets the needs of distance learners as well as traditional students. Emphasis is placed in the importance of collaborative projects, evaluation of software, and planning the organizational structure. An innovative “peer and tier” staffing initiative may extend hours and free reference librarians to concentrate on research and in-depth questions. Finally, a planning effort by information services may lead to a one-stop shopping service that will include student services that often are problematic for the distant learner (counseling, enrollment, financial aid, etc.).     

Market Potential for ITSM Graduates: A Survey

Abstract

IT Service management is an emerging discipline likely to enhance existing academic IT program offerings. One barrier to adoption of ITSM in IT academic programs is the uncertainty that students can get jobs as a result of such education and knowledge. To overcome this barrier, a survey of the membership of the U.S. IT Service Management Forum, a practitioner organization, was conducted. The results of this survey show that there is a market of at least 15,000 hires per year in the U.S. for undergraduate and graduate students who have ITSM skills, and that companies are willing to hire ITSM-trained graduates.     

Noise disturbance in open-plan study environments: a field study on noise sources,student tasks and room acoustic parameters

Abstract

The aim of this study is to gain more insight in the assessment of noise in open-plan study environments and to reveal correlations between noise disturbance experienced by students and the noise sources they perceive, the tasks they perform and the acoustic parameters of the open-plan study environment they work in. Data were collected in five open-plan study environments at universities in the Netherlands. A questionnaire was used to investigate student tasks, perceived sound sources and their perceived disturbance, and sound measurements were performed to determine the room acoustic parameters. This study shows that 38% of the surveyed students are disturbed by background noise in an open-plan study environment. Students are mostly disturbed by speech when performing complex cognitive tasks like studying for an exam, reading and writing. Significant but weak correlations were found between the room acoustic parameters and noise disturbance of students.

Practitioner Summary: A field study was conducted to gain more insight in the assessment of noise in open-plan study environments at universities in the Netherlands. More than one third of the students was disturbed by noise. An interaction effect was found for task type, source type and room acoustic parameters.