The S.A.G.E. Project

ABSTRACT

This paper describes the process and creation of a library resources and services Web page within WebCT, a course authoring program that is being used to deliver complete course content over the Internet in a distance education program at The Ohio State University. A librarian at the Prior Health Sciences Library was asked to join a faculty team to teach and provide library services for a series of three courses. The students are working health professionals who cannot attend regularly scheduled classes. Illustrations are included of the WebCT course page and the library resources and services page. The initial process and planning are described, and recommendations for future research are identified.     

Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

Centralizing Information About Library Services and Resources

SUMMARY

The School of Information Resources and Library Science at the University of Arizona (UA) has a mix of local and distance students in its program. The librarian at the UA Library who works with this program developed a Web site that centralizes information about several library services and resources that benefit distance learners: online orientation and research guides, chat reference, document delivery, and more. Bringing together this information with a focus on distance learners provides a platform for delivering the library to all users, whatever their distance from the library.     

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

Distance Library Services for Doctor of Pharmacy Students

SUMMARY

Doctor of Pharmacy students at the University of Wisconsin-Madison spend their final year of study working side-by-side with pharmacists throughout Wisconsin. Clerkship rotations often take place outside of Madison, away from familiar and dependable library resources and services. To make the transition from campus to community as smooth as possible, librarians have developed a focused orientation and a detailed field guide to provide students with the tools for a productive and successful year working and studying at a distance.

This article will outline the library's orientation program, describe the elements included in the distance services field guide, and highlight the pre- and post-clerkship assessment tools to be used in measuring satisfaction with the program in the future.     

Librarian Participation in the Online Classroom

SUMMARY

As distance education courses increasingly move to the online environment, librarians are discovering new challenges and opportunities for reaching distant students. Collaboration with faculty is essential in reaching students who may never enter the library building. One such method of collaboration is librarian participation in online courses through “lurking” in Blackboard and Desire2Learn classrooms and monitoring discussion threads devoted to library research. Advantages such as improved access to students, course content, and assessment data are discussed, as are disadvantages, such as time commitment, varying expectations, and privacy issues. Considerations for librarians interested in “lurking” are outlined.     

Using Distance Patron Data to Improve Library Services and Cross-Campus Collaboration

This article discusses the data-driven activities of Kansas State University Libraries in response to documented lack of awareness and usage of library resources within our distance community. It presents data from a survey distributed to our distance education students and faculty, and concludes that because distance patrons are largely unaware of library services, targeted promotional efforts must be implemented and systematically reviewed. These efforts, and several new resources, are discussed in detail. While developed and targeted to distance patrons, each initiative also allowed for increased library awareness and usage by an ever-growing on-campus population wishing to utilize library resources remotely.     

A synchronous distance discussion procedure with reinforcement mechanism: Designed for elementary school students to achieve the attending and responding stages of the affective domain teaching goals within a class period

Distance education courses must cope with the difficulties imposed by delivering a class at a distance. As most courses only emphasize the cognitive aspects of the class and neglect the course’s effect on the students, this gives no help for reaching the affective domain teaching goals. Especially for younger students, in distance education, when younger students are out of the sight of teachers, they could easily be distracted by the environment around them. This research outlines a synchronous discussion procedure with reinforcement mechanism designed for elementary school students to integrate the affective aspects of teaching into distance education within a class period. The mechanism allows teachers to understand students’ attitudes within the class and provides instant feedback to the teacher. Learners can also get information about their attitudes and help to reach the affective domain teaching goals of the courses. This mechanism was implemented and investigated. Comparative assessments were made by administering interviews and questionnaires to elementary school students. The results show that the procedure can supervise learners and help them reach the response stage of the affective domain teaching goals.     

Ask a UT System Librarian

SUMMARY

University of Texas System libraries initiated a chat reference program to support distance learners enrolled at University of Texas component institutions, including the UT Telecampus Digital Library. Librarians at several geographically distant campuses staffed the collaborative chat reference service.

Librarians assisted students at other UT System campuses, in effect becoming “distance librarians” who must have thorough knowledge of both their own library resources and the resources available at other campus libraries.

Librarians at The University of Texas at San Antonio share their experiences with this collaborative chat reference service.     

Developing Skype-Based Reference Services

ABSTRACT

Internet voice and video calling have demonstrated a dramatic rise in quality in the past several years and have quickly become communication technologies with a disruptive impact on society. Librarians, who regularly adopt such technologies in outreach and public services, should evaluate Web-calling programs as potential sources of innovative reference programming. This article describes the development of Skype video and Internet telephony pilot reference services at the Ohio University Libraries and considers the utility of Skype and VoIP in a library setting.     

A synchronous distance discussion procedure with reinforcement mechanism: Designed for elementary school students to achieve the attending and responding stages of the affective domain teaching goals within a class period

Distance education courses must cope with the difficulties imposed by delivering a class at a distance. As most courses only emphasize the cognitive aspects of the class and neglect the course’s effect on the students, this gives no help for reaching the affective domain teaching goals. Especially for younger students, in distance education, when younger students are out of the sight of teachers, they could easily be distracted by the environment around them. This research outlines a synchronous discussion procedure with reinforcement mechanism designed for elementary school students to integrate the affective aspects of teaching into distance education within a class period. The mechanism allows teachers to understand students’ attitudes within the class and provides instant feedback to the teacher. Learners can also get information about their attitudes and help to reach the affective domain teaching goals of the courses. This mechanism was implemented and investigated. Comparative assessments were made by administering interviews and questionnaires to elementary school students. The results show that the procedure can supervise learners and help them reach the response stage of the affective domain teaching goals.     

The Walden University Library

SUMMARY

Although it is a unit of the Indiana University-Bloomington Libraries, the Walden University Library serves only Walden students and faculty. It is a true virtual library, one that has no print collection but only online databases. Because it is located far from Walden students, faculty, staff, and administration, library personnel put forth great efforts to overcome the negative effects of distance. This article will describe how the library fits into the IUB and Walden institutional structures, and how its librarians and staff proactively connect with the people they serve as Walden experiences fast-moving growth and change.     

It Takes a Library to Support Distance Learners

ABSTRACT

The Rochester Institute of Technology Wallace Library's philosophy is to create and provide resources and services that will support all users. Consequently, distance learners and distance faculty have a plethora of online resources available to them, some of which are “pushed out,” saving time and effort for the library user. The evolvement of Wallace's online resources is continuous, focused on the student or professor's research need from a geographic distance.     

Trying it on for Size

ABSTRACT

Most colleges are continuing to see growth in their online education programs. Academic libraries are attempting to strike a balance between traditional library offerings and new online resources and services. Determining how to allocate funds is complicated by the fact that many students in online classes today live near enough campus to come to the library. Should libraries at institutions where most online students live near campus devote scarce resources to providing services such as online reference? One community college library is attempting to answer that question by testing online reference with Elluminate vClass in a limited way.     

The Buck Stops Where?

SUMMARY

University students-whether adult, distance learner, or traditional age-need access to university services and quick accurate answers to their questions beyond traditional “business” hours. Students' busy schedules and changing life patterns dictate that university services meet their needs. At DePaul University in Chicago, student focus groups repeatedly pointed to the need for one central place to get an answer or solve a problem. DePaul Central was created as an information and referral service to satisfy that student need, at the same capitalizing on the value of the librarian skill set.     

Keep IT Simple

SUMMARY

Distance education students are often goal-oriented and task-driven. They do not appreciate roadblocks that prevent them from gaining access to the information or services they need to complete their course objectives. However, Web-based reference support sites are sometimes more frustrating than helpful. This article discusses some of the difficulties of accessing reference services faced by distance education students and examines ways in which librarians should “keep IT simple” when designing the tools and methods to access reference support.     

Does Anyone Need Help Out There?

SUMMARY

In order to provide online help for distance students, as well as the increasing number of on-campus students who regularly access library resources, a team of librarians from the Marshall University Libraries created an online library assistance site (HELP). This site brings together traditional print handouts, FAQs, online subject guides, course-specific guides, learning modules, and instructional videos in one central location where users can get assistance with library-related questions at their point of need. This article discusses the rationale for developing the site, the process of creating it and incorporating user input, ongoing content development, the impact upon the Libraries' Web site, and future development plans.     

Designing and Developing Internet Reference Services to Support Firefighter Distance Learners in Illinois

SUMMARY

This article discusses issues surrounding the development of a small special library's Internet reference services to support firefighter distance learners for the University of Illinois Fire Service Institute's (IFSI) online Firefighter II Certification Program, the first of its kind in the nation. Planning for the Internet reference services involves consideration of user needs, funding, staff management, and collection development. In addition, this article explores how the IFSI Library has established a collaboration and partnership with the online course and Information Technology teams, and local public and community college libraries.     

Going outside the box: skills development,cultural change and the use of on-line resources

Using an academic library has always been a crucial part of studying in higher education, but this has presented problems for independent learners taking distance education courses. In the past, Open University (UKOU) students were provided with almost everything needed to successfully complete any course. Nowadays, growth in Internet use enables learners to go ‘outside the box’ to locate resources that might be relevant for their studies. Although such resources are increasingly being included as components of UKOU courses, the extent to which students use them varies enormously between courses. Data from a large-scale survey is examined and a number of explanatory factors are considered in an attempt to account for this variability. It is argued that students’ use of on-line ‘external’ resources is closely related to the pedagogic design of courses and to assessment requirements, not merely to the increased availability of information sources on the World Wide Web.