Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

Developing a Chat Reference Training Program

ABSTRACT

In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service. Library staff need to be well-trained in areas of chatting, reference interviewing in a digital environment and using electronic resources, such as the Internet and databases. This article discusses the chat reference training program at the University of Nevada, Las Vegas. The following text provides an outline for establishing a chat training program including planning, organization, implementation and assessment. Areas of discussion include the chat reference interview, chatting and patron management techniques.     

As I Sit Studying: WWW-Based Reference Services

Abstract

This article reports on the current state of reference services on the World Wide Web (WWW). It explains what a WWW-based reference service is, describes several models of handling requests, and explores the impact of these services on traditional reference services. Based upon anecdotal information the author concludes that, to date, Web-based reference services have had little impact upon traditional reference services.     

Page Us

ABSTRACT

When patron workstations are located far from the reference desk, service suffers because patrons can't easily contact staff. While in-house chat services offer a partial solution to this problem, these services fail to provide the face-to-face element that the literature shows is critical for effective reference service. This study analyzes NCSU Libraries' method for solving this problem, a hybrid service that combines features of in-person and virtual reference service.     

Composing web services enacted by autonomous agents through agent-centric contract net protocol

ContextAgents are considered as one of the fundamental technologies underlying open and dynamic systems that are largely enabled by the semantic web and web services. Recently, there is a trend to introduce the notion of autonomy empowered by agents into web services. However, it has been argued that the characteristics of autonomy will make agents become available intermittently and behave variedly over time, which therefore increase the complexity on devising mechanisms for composing services enacted by autonomous agents.ObjectiveIn this work, we propose an extension to Contract Net protocol, called Agent-centric Contract Net Protocol (ACNP), as a negotiation mechanism with three key features for composing web services enacted by autonomous agents.Method(1) A matchmaking mechanism embedded in a middle agent (as a service matchmaker) for discovering web services that are available intermittently is presented based on the concept of agent roles; (2) A selection algorithm based on risk-enabled reputation model (REAL) embedded in a manager agent (as a service composer) is introduced to serve a basis for selecting web services with variant performance; and (3) A negotiation mechanism between a manager agent and contractor agents (as atomic services) is devised and enables both a service composer and the atomic services to request, refuse or agree on adapting changes of services.ResultsThe problem of assembling a computer is discussed in this paper.ConclusionIt is increasingly recognised that web services would become more autonomous by introducing diverse agent technologies to better constitute more complex systems in open and dynamic environments. As web service technologies are best exploited by composite services, it is imperative to devise mechanisms for composing services of autonomy.     

Quality models for web services: A systematic mapping

ContextQuality of Service (QoS) is a major issue in various web service related activities. Quality models have been proposed as the engineering artefact to provide a common framework of understanding for QoS, by defining the quality factors that apply to web service usage.ObjectiveThe goal of this study is to evaluate the current state of the art of the proposed quality models for web services, specifically: (1) which are these proposals and how are they related; (2) what are their structural characteristics; (3) what quality factors are the most and least addressed; and (4) what are their most consolidated definitions.MethodWe have conducted a systematic mapping by defining a robust protocol that combines automatic and manual searches from different sources. We used a rigorous method to elicitate the keywords from the research questions and a selection criteria to retrieve the final papers to evaluate. We have adopted the ISO/IEC 25010 standard to articulate our analysis.ResultsWe have evaluated 47 different quality models from 65 papers that fulfilled the selection criteria. By analyzing in depth these quality models, we have: (1) distributed the proposals along the time dimension and identified their relationships; (2) analyzed their size (visualizing the number of nodes and levels) and definition coverage (as indicator of quality of the proposals); (3) quantified the coverage of the different ISO/IEC 25010 quality factors by the proposals; (4) identified the quality factors that appeared in at least 30% of the surveyed proposals and provided the most consolidated definitions for them.ConclusionsWe believe that this panoramic view on the anatomy of the quality models for web services may be a good reference for prospective researchers and practitioners in the field and especially may help avoiding the definition of new proposals that do not align with current research.     

Mobile IT in health – the case of short messaging service in an HIV awareness program

ABSTRACT

This study aims to augment our understanding of user intention to use mobile IT in health. Experiential dispositions and technology perceptions around a mobile service that is currently in use to access other value-seeking services are integrated to present an enriched characterization of intention to use m-health. Primary data from a pressing health context in a developing economy are collected to validate the model. The results demonstrate that previous experience from value services received on a mobile service enhances user attention, which in turn positively impacts the perceived usefulness of an incoming m-health program, which then influences user intention to adopt m-health services delivered on that mobile service. Overall, the findings provide a comprehensive understanding of user intention to accept m-health. Additionally, our results provide insights toward the choice of mobile technology and indicate aspects of message framing that may ensure practicable deployment and successful implementation of m-health programs.     

A framework for the deployment of adaptable web service compositions

The basic paradigm of service-oriented architectures—publication, discovery, and use—can be interpreted in different ways. Current technologies assume a static and rigid approach: UDDI was conceived with the idea of a centralized repository for service publication and BPEL only supports design–time bindings between the orchestrated workflow and the external services. The trend, however, is towards more flexibility and dynamism. The single centralized repository is being substituted by dedicated repositories that cooperate and exchange information about stored services on demand. Design–time compositions are complemented by mechanisms to allow for the selection and binding of services at runtime. This paper presents the research results of our group in delivering a framework for the deployment of adaptable Web service compositions. The publication infrastructure integrates existing heterogeneous repositories and makes them cooperate for service discovery. The deployment infrastructure supports BPEL-like compositions that can select services dynamically, and also adjust their behavior in response to detected changes and unforeseen events. The framework also provides a monitoring-based validation of running compositions: we provide suitable probes to oversee the execution of deployed compositions. The various parts of the framework are exemplified on a common case study taken from the automotive domain. This research is partially supported by the European IST project SeCSE (Service Centric System Engineering) and the Italian FIRB project ARTDECO (Adaptive infRasTructures for DECentralized Organizations).     

A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

VsLattice: A vector-based conceptual index structure for web service retrieval

With the rising adoption of web services, effective management of web services becomes a critical issue in making the paradigm of service-oriented computing more practical. In this paper, a novel structure, called Vector-based service Lattice ( VsLattice), is devised to index web services in a semantic way. Each web service is modeled as a group of Service Operation Vectors (SOVs) in the vector space, and each SOV represents an operation provided by the service. The web services, SOVs and the relationship between web services and SOVs form the Conceptual Indexing Context (CIC) of a given service collection. In the CIC, web services that provide similar operations (functions) are conceptually indexed by the same Operation Vector Concepts (OVCs). The underlying relationships among the OVCs are captured with the VsLattice, which is constructed by adopting the traditional concept lattice in a CIC. By taking advantage of the information obtained from the VsLattice, a new representation of SOV is devised. Based on this representation, a novel service retrieval model and the implemental system are developed to retrieve web services efficiently. The performance and retrieving quality of the proposed approach has been evaluated through a series of experiments.

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

R U There? How to Reach a Virtual Audience Through Affordable Marketing Strategies

ABSTRACT

Virtual reference is a vital service component of many libraries. Whether serving college students or the general public, a real-time reference service demands highly trained staff and quality resources. What can administrators do to make sure their users make the most of this cutting-edge service? The University at Buffalo (UB) was one of the first universities to establish a virtual reference service. Known as Instant Librarian, the chat room thrives as a major public service without placing a drain on staff or budget. This article discusses the marketing strategies UB applies to chat reference, including advertising, use of icons, and user surveys for assessment.     

Current Awareness Using PubMed

ABSTRACT

Current awareness is something that librarians do, at least informally, passing on relevant current information to their patrons on a regular basis. The type of current awareness service considered here entails running preselected searches against electronic databases. The availability of these electronic bibliographic databases allows automating much of the current awareness process. Any successful current awareness service will have three key attributes: speed, ease of use, and relevance. The flexibility and accessibility of the National Library of Medicine's PubMed make it ideal as the basis for a current awareness service. Six freely available services are evaluated according to uniform criteria with notes made of special features. Four services use PubMed as the source for data, and the other two use MEDLINE. Recommendations are made for modifying one of the services to embody the key attributes of a successful service. Particular attention is given to local needs. Such a service can be run from a single desktop machine with a dial-up connection to the Internet.     

基于SOM神经网络的服务质量预测

服务质量预测在服务计算领域中是一个热点研究问题.在历史QoS数据稀疏的情况下,设计一个满足用户个性化需求的服务质量预测方法成为一项挑战.为解决这一挑战问题,本文提出一种基于SOM神经网络的服务质量预测方法SOMQP.首先,基于历史QoS数据,应用SOM神经网络算法分别对用户和服务进行聚类,得到用户关系矩阵和服务关系矩阵;进而,综合考虑用户信誉和服务关联性,采用一种新的Top-k选择机制获得相似用户和相似服务;最后,采用基于用户的和基于项目的混合策略对缺失QoS值进行预测.在真实的数据集WS-Dream上进行大量实验,结果表明,与经典的CF算法和K-means算法相比,本文方法较大程度上提高了QoS预测精度.     

An adaptive middleware design to support the dynamic interpretation of domain-specific models

ContextAs the use of Domain-Specific Modeling Languages (DSMLs) continues to gain popularity, we have developed new ways to execute DSML models. The most popular approach is to execute code resulting from a model-to-code transformation. An alternative approach is to directly execute these models using a semantic-rich execution engine – Domain-Specific Virtual Machine (DSVM). The DSVM includes a middleware layer responsible for the delivery of services in a given domain.ObjectiveWe will investigate an approach that performs the dynamic combination of constructs in the middleware layer of DSVMs to support the delivery of domain-specific services. This middleware should provide: (a) a model of execution (MoE) that dynamically integrates decoupled domain-specific knowledge (DSK) for service delivery, (b) runtime adaptability based on context and available resources, and (c) the same level of operational assurance as any DSVM middleware.MethodOur approach will involve (1) defining a framework that supports the dynamic combination of MoE and DSK and (2) demonstrating the applicability of our framework in the DSVM middleware for user-centric communication. We will measure the overhead of our approach and provide a cost-benefit analysis factoring in its runtime adaptability using appropriate experimentation.ResultsOur experiments show that combining the DSK and MoE for a DSVM middleware allow us to realize efficient specialization while maintaining the required operability. We also show that the overhead introduced by adaptation is not necessarily deleterious to overall performance in a domain as it may result in more efficient operation selection.ConclusionThe approach defined for the DSVM middleware allows for greater flexibility in service delivery while reducing the complexity of application development for the user. These benefits are achieved at the expense of increased execution times, however this increase may be negligible depending on the domain.     

Improving device-aware Web services and their mobile clients through an aspect-oriented,model-driven approach

ContextMobile devices have become an essential element in our daily lives, even for connecting to the Internet. Consequently, Web services have become extremely important when offering services through the Internet. However, current Web services are very inflexible as regards their invocation from different types of device, especially if we consider the need for them to be adaptable when being invoked from mobile devices.ObjectiveIn this paper, we provide an approach for the creation of flexible Web services which can be invoked transparently from different device types and which return subsequent responses, as well as providing the client’s adaptation as a result of the particular device characteristics and end-user preferences in a completely decoupled way.MethodAspect-Oriented Programming and model-driven development have been used to reduce both the impact of service and client code adaptation for multiple devices as well as to facilitate the developer’s task.ResultsA model-driven methodology can be followed from system models to code, providing the Web service developer with the option of marking which services should be adapted to mobile devices in the UML models, and obtaining the decoupled adaptation code automatically from the models.ConclusionWe can conclude that the approach presented in this paper provides us with the possibility of following the development of mobile-aware Web services in an integrated platform, benefiting from the use of aspect-oriented techniques not only for maintaining device-related code completely decoupled from the main functionality one, but also allowing a modularized non-intrusive adaptation of mobile clients to the specific device characteristics as well as to final user preferences.     

Ontological Semantics for Distributing Contextual Knowledge in Highly Distributed Autonomic Systems

Much recent research has focused on applying Autonomic Computing principles to achieve constrained self-management in adaptive systems, through self-monitoring and analysis, strategy planning, and self adjustment. However, in a highly distributed system, just monitoring current operation and context is a complex and largely unsolved problem domain. This difficulty is particularly evident in the areas of network management, pervasive computing, and autonomic communications. This paper presents a model for the filtered dissemination of semantically enriched knowledge over a large loosely coupled network of distributed heterogeneous autonomic agents, removing the need to bind explicitly to all of the potential sources of that knowledge. This paper presents an implementation of such a knowledge delivery service, which enables the efficient routing of distributed heterogeneous knowledge to, and only to, nodes that have expressed an interest in that knowledge. This gathered knowledge can then be used as the operational or context information needed to analyze to the system's behavior as part of an autonomic control loop. As a case study this paper focuses on contextual knowledge distribution for autonomic network management. A comparative evaluation of the performance of the knowledge delivery service is also provided. John Keeney holds a BAI degree in Computer Engineering and a PhD in Computer Science from Trinity College Dublin. His primary interests are in controlling autonomic adaptable systems, particularly when those systems are distributed. David Lewis graduated in Electronics Engineering from the University of Southampton and gained his PhD in Computer Science from University College London. His areas of interest include integrated network and service management, distributed system engineering, adaptive and autonomic systems, semantic services and pervasive computing. Declan O’Sullivan was awarded his primary degree, MSc and PhD in Computer Science from Trinity College Dublin. He has a particular interest in the issues of semantic interoperability and heterogeneous information querying within a range of areas, primarily network and service management, autonomic management, and pervasive computing.     

Policing as a Service in the Cloud

ABSTRACT

Security and privacy are fundamental concerns in cloud computing both in terms of legal complications and user trust. Cloud computing is a new computing paradigm, aiming to provide reliable, customized, and guaranteed computing dynamic environment for end users. However, the existing security and privacy issues in the cloud still present a strong barrier for users to adopt cloud computing solutions. This paper investigates the security and privacy challenges in cloud computing in order to explore methods that improve the users’ trust in the adaptation of the cloud. Policing as a Service can be offered by the cloud providers with the intention of empowering users to monitor and guard their assets in the cloud. This service is beneficial both to the cloud providers and the users. However, at first, the cloud providers may only be able to offer basic auditing services due to undeveloped tools and applications. Similar to other services delivered in the cloud, users can purchase this service to gain some control over their data. The subservices of the proposed service can be Privacy as a Service and Forensics as a Service. These services give users a sense of transparency and control over their data in the cloud while better security and privacy safeguards are sought.