Centralizing Information About Library Services and Resources

SUMMARY

The School of Information Resources and Library Science at the University of Arizona (UA) has a mix of local and distance students in its program. The librarian at the UA Library who works with this program developed a Web site that centralizes information about several library services and resources that benefit distance learners: online orientation and research guides, chat reference, document delivery, and more. Bringing together this information with a focus on distance learners provides a platform for delivering the library to all users, whatever their distance from the library.     

Creating a Library Resources Tool for WebCT

ABSTRACT

The distinct lack of a designated place for library resources to plug into some of the most popular course-management system packages available is a problem that many academic libraries currently face. This article provides an example for academic librarians and other educational service providers to create simple portable learning modules of resources for implementation in WebCT, a popular course management system.     

Trying it on for Size

ABSTRACT

Most colleges are continuing to see growth in their online education programs. Academic libraries are attempting to strike a balance between traditional library offerings and new online resources and services. Determining how to allocate funds is complicated by the fact that many students in online classes today live near enough campus to come to the library. Should libraries at institutions where most online students live near campus devote scarce resources to providing services such as online reference? One community college library is attempting to answer that question by testing online reference with Elluminate vClass in a limited way.     

Applying Learning Style Theory to Web Page Design

ABSTRACT

Library Web sites can be instructional tools, especially for those patrons who utilize library resources from their homes. Many libraries are developing online tutorials, but there is an opportunity for Web instruction on another level. The organization and design of a Web site can act as an instructional tool in itself. This paper is a call to library Web designers to assess their work in terms of learning style preferences. Learning style theory is based on how people process information and learn new material. Applying these ideas to Web page design can make library resources more accessible and improve the patron's comprehension of how the library works.     

Electronic Instruction at Carlson Library

Abstract

In this age of increasing electronic instruction in academic libraries, the University of Toledo's Carlson Library, like many other academic libraries, is trying to come of age. The library's instruction program has traditionally used a paper-based instructional format. However, with the introduction of the library's OPAC, CD-ROMs, the Internet, and OhioLINK in recent years, we are faced with a number of challenges which this paper will discuss. The main challenge is that we are trying to teach electronic resources without a mediated classroom in the library. We need to bridge the gap between the paper-based instruction program and electronic resources because our current teaching methods do not always allow for patron interaction with the technology. Increasingly, instruction is having to take place at the Information Desk, where there are time constraints and library users are unclear about the kinds of information they want or which electronic resources they need. Adapting to these new and growing resources and developing the skills needed to teach them are among the important challenges librarians at Carlson Library face.     

It Takes a Library to Support Distance Learners

ABSTRACT

The Rochester Institute of Technology Wallace Library's philosophy is to create and provide resources and services that will support all users. Consequently, distance learners and distance faculty have a plethora of online resources available to them, some of which are “pushed out,” saving time and effort for the library user. The evolvement of Wallace's online resources is continuous, focused on the student or professor's research need from a geographic distance.     

A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

Distance Library Services for Doctor of Pharmacy Students

SUMMARY

Doctor of Pharmacy students at the University of Wisconsin-Madison spend their final year of study working side-by-side with pharmacists throughout Wisconsin. Clerkship rotations often take place outside of Madison, away from familiar and dependable library resources and services. To make the transition from campus to community as smooth as possible, librarians have developed a focused orientation and a detailed field guide to provide students with the tools for a productive and successful year working and studying at a distance.

This article will outline the library's orientation program, describe the elements included in the distance services field guide, and highlight the pre- and post-clerkship assessment tools to be used in measuring satisfaction with the program in the future.     

Nursing Student Library Usage Patterns in Online Courses

ABSTRACT

This study looked at patterns of online library usage of a sample of undergraduate nursing students (n = 82) from a medium-sized southeastern university. Specifically, information-seeking behaviors of nursing students related to electronic or remotely accessible resources (i.e., electronic databases) compared to physical library resources (i.e., reference books) were examined. Additionally, this study further investigated students' preferred methods for seeking additional assistance and information about library research, as well as overall satisfaction and usage patterns relating to library tools and assistance by librarians or other school personnel. Results indicate that these undergraduates preferred electronic resources (with particular emphasis on electronic databases) to traditional, in-person research. Other relevant findings and suggestions relating to electronic access and training with library tools are provided.     

The Virtual Librarian and the Electronic Reference Interview

ABSTRACT

For many students, the World Wide Web is their main access point for library research and, therefore, libraries need to find a venue for the virtual reference interview. This paper discusses the use of the library home page as a reference tool and its importance in the online reference interview process. This article also discusses some of the research that went into the creation of a home page for a large, urban, academic institution, how this research was utilized, and how the resulting page serves as an online surrogate for the in-person reference interview.     

Policy Aspects of Web Page Development

Abstract

Web page creation involves many decisions beyond Hypertext Mark-up Language (HTML) coding. Developers need to consider numerous factors such as identifying the person responsible for the project, maintaining content, and establishing criteria for the evaluation and selection of resources. Other areas of consideration include identifying the target audience for the project, establishing guidelines on confidentiality and copyright issues, and coordinating a backup/disaster recovery plan. These aspects and others of Web page development are discussed. Examples are included from libraries which have loaded policy statements online as part of institutional home pages. The Uniform Resource Locators (URL's) of the library policies are listed as is a selected bibliography of publications about Web page development.     

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

Developing a Chat Reference Training Program

ABSTRACT

In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service. Library staff need to be well-trained in areas of chatting, reference interviewing in a digital environment and using electronic resources, such as the Internet and databases. This article discusses the chat reference training program at the University of Nevada, Las Vegas. The following text provides an outline for establishing a chat training program including planning, organization, implementation and assessment. Areas of discussion include the chat reference interview, chatting and patron management techniques.     

A Review of “Reference Sources for Small and Medium-sized Libraries”

SUMMARY

In the summer of 1999, the libraries at the University of California, San Diego (UCSD) embarked on a Web redesign project. Essential to the new Web site were the development of a database of resources, Sage, and the creation of various in-house tools, which are used to enter and edit database resources. Tools were also created which assist in the creation and maintenance of various Web sites. With the completion of the project, UCSD students, faculty and staff can easily locate the resources and library information they need and library staff have more tools for Web site management.     

基于新浪云计算和Android平台 的移动图书馆研究与应用

在移动互联网时代,为了解决目前高校图书馆读者能随时随地使用图书馆资源和服务的问题,本系统采用新 浪云计算和Android 平台用来建立一个移动图书馆,系统总体上分为读者客户端和管理员服务端,分别用来满足读者和管理 员使用图书馆资源和服务的需要。本系统能让广大读者访问图书馆变得更方便灵活,完成传统Web 上图书馆网站和移动网 站系统的绝大部分功能;同时图书馆管理人员也可以通过智能终端设备随时随地管理图书馆的资源和服务,大大提高了图书 馆管理水平和工作效率。     

A Review of “Hiring,Training, and Supervising Library Shelvers”

Abstract

The emergence of the Internet has dramatically changed information access capabilities through computers. Tools and resources available on the Internet affect library services in various ways. Many health science librarians are using Internet resources to meet the information needs of health care providers and themselves. This study examines different applications of the Internet components in medical library settings with a special emphasis on reference services. It also discusses the role of the Internet in fulfilling National Network of Libraries of Medicine's (NN/LM) objectives and analyzes the merit and demerits of using the Internet as a reference tool in health sciences libraries.     

Internet Access in School Library Media Centers

SUMMARY

Internet access in schools should be provided via the school library media center. School library media specialists have sets of skills that allow the connection to the Internet to be made and utilized to its full potential. These skills include technical expertise in establishing and maintaining networks, experience in promoting and integrating new technologies in the educational process, and the ability to identify and evaluate information resources. Additionally, school library media specialists have knowledge and training in dealing with the issues of censorship and equity of access that accompany use of the Internet by school children.     

Usability Testing of Academic Library Web Sites

ABSTRACT

This is a selective annotated bibliography of books, journal articles, and electronic resources relating to the usability assessment or testing of the academic library Web site. It focuses on the library Web site specifics, thus answering a librarian's need for one source of information on the available publications. All journal articles have been written by or for academic librarians. This bibliography embraces the issues of usability testing as a process, its goals, objectives, tools, and methodology. The bibliography is grouped by the following topics: background information, tools and methodologies, case studies, dedicated Web sites, and samples of presentations.     

Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

Web Site Design Resources for the Librarian

ABSTRACT

A selective, annotated bibliography of books, journal articles, and electronic resources relating to Web site design aimed specifically at beginning library Web Managers.