Critical Success Factors for Different Project Objectives

The identification of key factors for construction project success enables appropriate allocation of limited resources. Most of the related past work only identified critical success factors for construction projects in general. The present study seeks to distinguish these factors according to the project objectives of budget, schedule, and quality. The analytic hierarchy process is adopted to determine the relative importance of success-related factors. A hierarchical model for construction project success is presented. Sixty-seven success-related factors are considered. These factors are grouped under four main project aspects, namely, project characteristics, contractual arrangements, project participants, and interactive processes in the hierarchical model for project success. A questionnaire was developed to facilitate systematic data collection in this study. Experts with an overall average of 20 years of experience in the construction industry were invited to participate in the survey. Critical success factors addressing budget performance, schedule performance, quality performance, and overall project success are identified. Some pertinent findings of the study are discussed. Comparisons with findings of previous studies using neural network approach are also presented.     

Factors Affecting Construction Project Outcomes: Case Study of Vietnam

Due to the demand for built products from foreign investors and the growing economy, Vietnam’s construction industry experiences strong growth. While some of the construction projects are successfully executed, others faced difficulties. The aim of this study is to examine the factors that lead to successful outcomes in construction projects in Vietnam. Using the case study research design, three successful projects and another three unsuccessful projects were investigated. Data were collected from face-to-face interviews with several project participants in each project and archival data. The results show that major enablers that lead to project success are foreign experts’ involvement in the project, government officials inspecting the project, and very close supervision when new construction techniques are employed. A factor which leads to poor performance is the lack of accurate data on soil, weather, and traffic conditions. The findings may be useful to construction professionals operating in Vietnam to put in place factors that can lead to good project performance. For foreign practitioners entering Vietnam’s market, the study may assist them in focusing on the more important factors to achieve good project outcomes.     

Exploring Critical Success Factors for Partnering in Construction Projects

The construction industry is a very competitive high-risk business. Many problems, such as little cooperation, lack of trust, and ineffective communication resulting in adversarial relationships between contracting parties, are facing the construction industry. Partnering is perhaps one of the most innovative developments in delivering a project efficiently and reducing construction disputes. It provides a sound basis for a “win-win” climate and synergistic teamwork. Project partnering in the Hong Kong construction industry has gained in popularity since 1994. A number of potential factors contributing to partnering success have emerged and deserve further study. This paper presents a review of the development of the partnering concept in general and identifies critical success factors for partnering projects from the Hong Kong perspective in particular. Through a postal questionnaire survey geared toward project participants with hands-on partnering experience, the opinions of various parties—clients, consultants, and contractors were sought and evaluated in relation to partnering success factors. The relationship between the perception of partnering success and a set of success factors hypothesized in the study was derived using factor analysis and multiple regression. The results indicated that certain requirements must be met for partnering to succeed. In particular, the establishment and communication of a conflict resolution strategy, a willingness to share resources among project participants, a clear definition of responsibilities, a commitment to a win-win attitude, and regular monitoring of partnering process were believed to be the significant underlying factors for partnering success. Such an identification of success factors could well formulate effective strategies for minimizing construction conflicts and improving project performance.     

Framework of Success Criteria for Design/Build Projects

Success has always been the ultimate goal of every activity, and a construction project is no exception. Due to the ambiguous definition of project success and the different perceptions of participants toward this concept, it may be difficult to tell whether a project is successful as there is a lack of consensus. Time, cost, and quality have long been the success criteria used to evaluate the performance of a construction project. However, such a list has been criticized as not being comprehensive. Even studies of the project success of a particular construction method, such as the design/build procurement system, are lacking in most previous research considering construction projects in general. This paper sets out to establish criteria for project success for a design/build project in construction, first by identifying relevant measures of project success for a construction project in past studies, with particular emphasis on design/build projects, and then by establishing a comprehensive assessment framework for project success for design/build projects. The significant impacts on the construction field of study, in terms of educational value and practical use, are also presented. With little research in the project success of design/build projects, the writers suggest a research focus for the study.     

Design and Build Project Success Factors: Multivariate Analysis

This study aimed to identify a set of project success factors for design and build (D&B) projects and examine the relative importance of these factors on project outcome. Six project success factors (project team commitment, contractor's competencies, risk and liability assessment, client's competencies, end-users' needs, and constraints imposed by end-users) were extracted from factor analysis of data provided by 53 participants of public-sector D&B projects through a questionnaire survey. Project team commitment, client's competencies, and contractor's competencies were found to be important to bring successful project outcome from the multiple regression findings. Contractor's competencies also contributed to project time performance. Project team members should also recognize that time and cost performance as well as quality of design and workmanship represent the key elements of overall success of D&B projects. Practitioners are advised to focus on teamwork and partnering for successful project completion. More research should be conducted to further explore the relationship between procurement method and project success factors.     

Effect of Interorganizational Teamwork on Project Outcome

Many empirical studies have examined factors leading to project success, and project participants' satisfaction on project performance. However, few of them reported how the participants felt about their jobs in the projects. This study aimed to explore the relationships among overall project performance, interorganization teamwork, project participants' job satisfaction, and their personal views on the design∕build (D∕B) procurement method. Bivariate correlation analysis of data provided by 53 participants of public-sector projects through a questionnaire survey was conducted. The findings reveal that if interorganizational teamwork is fostered in D∕B projects, (1) successful project performance could result; (2) project participants would develop a positive view of the D∕B procurement method; and (3) their job satisfaction would be higher. Researchers and practitioners are advised to focus not only on the functional aspects of project performance, but also on the human aspects. More empirical studies on interorganizational teamwork should be undertaken.     

Whole Life Performance Assessment: Critical Success Factors

Whole life costing (WLC) has become the best practice in construction procurement and it is likely to be a major issue in predicting whole life costs of a construction project accurately. However, different expectations from different organizations throughout a project’s life and the lack of data, monitoring targets, and long-term interest for many key players are obstacles to be overcome if WLC is to be implemented. A questionnaire survey was undertaken to investigate a set of ten common factors and 188 individual factors. These were grouped into eight critical categories (project scope, time, cost, quality, contract/administration, human resource, risk, and health and safety) by project phase, as perceived by the clients, contractors and subcontractors in order to identify critical success factors for whole life performance assessment (WLPA). Using a relative importance index, the top ten critical factors for each category, from the perspective of project participants, were analyzed and ranked. Their agreement on those categories and factors were analyzed using Spearman’s rank correlation. All participants identify “Type of Project” as the most common critical factor in the eight categories for WLPA. Using the relative index ranking technique and weighted average methods, it was found that the most critical individual factors in each category were: “clarity of contract” (scope); “fixed construction period” (time); “precise project budget estimate” (cost); “material quality” (quality); “mutual/trusting relationships” (contract/administration); “leadership/team management” (human resource); and “management of work safety on site” (health and safety). There was relatively a high agreement on these categories among all participants. Obviously, with 80 critical factors of WLPA, there is a stronger positive relationship between client and contactor rather than contractor and subcontractor, client and subcontractor. Putting these critical factors into a criteria matrix can facilitate an initial framework of WLPA in order to aid decision making in the public sector in South Korea for evaluation/selection process of a construction project at the bid stage.     

Project Performance Control in Reconstruction Projects

Cost, schedule, and quality are the main indicators of performance in construction projects. These indicators are highly interrelated and require some balance and trade-off among them to achieve efficient overall control over project performance. Focusing on these performance indicators, the primary objective of this study is to investigate the use of conventional control techniques in projects involving reconstruction of occupied buildings. To facilitate this analysis, performance data have been collected, using a questionnaire survey, from 25 reconstruction and 15 new construction projects. The survey was followed by structured interviews with construction practitioners and project participants to elicit success-related factors and to identify some of the unique problems affecting the control of reconstruction projects. Using the collected data, performance comparison was conducted between new and reconstruction projects along with a detailed analysis of the suitability of existing techniques for the control of the cost, schedule, and quality in reconstruction projects.     

Demystifying Moderate Variables of the Interrelationships among Affective Commitment, Job Performance, and Job Satisfaction of Construction Professionals

Project goals expressed in terms of time, cost, and quality requirements are seldom disputed. However, it is not easy to ensure that the defined goals will be implemented by all parties involved in the implementation process as goal commitment is one of the key variables in project success and participant satisfaction in construction projects. In order to ensure professional commitment in the management process and optimize construction performance in the complex situation, it is necessary to identify the moderate variables and clarify the interactions among affective commitment, job performance, and job satisfaction of construction professionals. A questionnaire survey was conducted in Hong Kong. Both correlation analysis and hierarchical regression models were applied. The results revealed that both job acceptance/contribution and specificity/teamwork are moderate variables influencing the relationships between affective commitment and job performance and between job performance and job satisfaction. A series of conditional relationships is revealed in detail in this study and some suggestions, such as formal briefing sessions, regular formal meeting, and value engineering workshop, are recommended.     

Developing ERP Systems Success Model for the Construction Industry

Recently, a significant number of major construction companies embarked on the implementation of integrated information technology solutions such as enterprise resource planning (ERP) systems to better integrate various business functions. However, these integrated systems in the construction sector present a set of unique challenges, different from those in the manufacturing or other service sectors. There have been many cases of failure in implementing ERP systems in the past, so it is critical to identify and understand the factors that largely determine the success or failure of ERP implementation in the construction industry. This paper presents the process of developing an ERP systems success model to guide a successful ERP implementation project and to identify success factors for ERP systems implementation. The paper identifies factors associated with the success and failure of ERP systems, and develops a success model to analyze the relationships between key factors and the success of such systems. The proposed ERP systems success model adapts the technology acceptance model and DeLone and McLean’s information systems success model and integrates those with key project management principles. The goal of the ERP systems success model is to better evaluate, plan, and implement ERP projects and help senior managers make better decisions when considering ERP systems in their organization.     

Constructing Relationally Integrated Teams

Worldwide initiatives to improve construction industry performance converge on the common need for more effective teamworking. This is increasingly critical in the context of complex multiparticipant construction projects. Clashes of organizational, operational, national, and/or professional cultures point to the need for “relational integration” as a prerequisite for such synergistic teamworking. This paper draws on recent approaches to promoting trust and cooperation through (1) basic teambuilding techniques in general and (2) partnering and alliancing in construction projects. It then focuses on analyzing the views of Singapore-based contractors as derived from a survey to elicit the hypothesized 28 factors facilitating relationally integrated teambuilding, and 31 factors deterring such integration in construction project teams. On the whole: (1) 27 of the 28 factors facilitating integrated project team, and 26 of the 31 factors deterring integrated project team, are significant; (2) these two sets of factors could be represented by four and five “broad factors,” respectively; and (3) except in a few cases, respondents from large and medium companies, as well as with and without experience in RC, have similar perceptions of the importance levels of different factors. These two sets of critical factors, as identified in this paper, complement two other previously isolated sets of factors that facilitate or deter a “relational contracting” culture. Taken together, they feed into a consolidated strategy for releasing the latent energies and potential synergies that should yield the much higher construction project performance levels that have been called for worldwide.     

Critical Success Factors for Stakeholder Management: Construction Practitioners’ Perspectives

Although various factors have been identified as important for accomplishing successful stakeholder management, few studies appear to have undertaken a comparative analysis of practitioners’ views on the relative importance of critical success factors (CSFs) for stakeholder management in construction projects. In an attempt to fill this research gap, a questionnaire survey was conducted in Hong Kong to collect the opinions of construction practitioners regarding the relative importance of CSFs for stakeholder management. Findings from this study show that all 15 selected CSFs are regarded as critical by most respondents for the success of stakeholder management in construction projects. The factor regarding social responsibilities is considered most important for managing stakeholders. Although correlations between CSFs and types of projects and organizations were statistically significant, these were not particularly strong. Also, even though there is a general consensus on the rankings of the CSFs among different respondents, the detailed pairwise comparisons actually show the existence of a few differences in perceptions on the relative importance of the CSFs. Therefore, the working priorities of project managers for managing stakeholders are context specific, depending on the nature, client sector, and cost of the project, and also on their organizations and management levels in the organization. These findings should help project managers become more aware of their responsibilities and the relative importance of issues for management stakeholders.     

Construction Delays and Their Causative Factors in Nigeria

Construction delays are disruptive and expensive. This study assesses the causes of delays by focusing on actions and inactions of project participants and external factors. The study analyzed quantitative data from completed building projects to assess the extent of delays, and data obtained from a postal questionnaire survey of construction managers to assess the extent to which 44 identified factors contributed to overall delays on a typical project they have been involved with. The findings showed that the factors could be prioritized. However, Pareto analysis revealed that 88% of the factors (representing 39 highest priority factors) were responsible for 90% of the overall delays. This suggests that there is no discernable difference among the different delay factors and none really stands out as contributing to a large percentage of the problem. A one-sample t test further confirmed that most of the factors are important contributors to delays. The results suggest the interdependent nature of construction activities and roles of project participants. The overall ranking of the factors and ranking within each factor category provide useful information for construction industry practitioners, policy makers, and researchers when devising ways of combating delays. The results also indicate areas of construction industry practice that require improvement.     

Determinants of International Architectural, Engineering, and Construction Firms’ Project Success in China

As China becomes a member of the World Trade Organization, many international architectural, engineering, and construction (AEC) firms are undertaking or expected to undertake projects there. This study identifies the significant factors that contribute to the successful performance of projects undertaken by international AEC firms in China. Data were collected using structured questionnaires from foreign (non-Chinese) AEC firms that have completed projects in China. Personal interviews with 27 experts were also conducted to supplement and test the survey findings. The findings reveal that the variable that affects the most number of success measures is the AEC firm’s ability to understand the client’s requirement. Achieving this brings about good project quality performance and owner satisfaction. Furthermore, firms that have superior product or service quality would also achieve better project performance. The interviewees also exhorted the importance of having core competencies as a critical success factor for projects in China. Practitioners may use the findings to help them manage their projects in China, so as to achieve higher levels of success.     

Budget and Schedule Success for Small Capital-Facility Projects

The project management environment of small capital projects is unique in many ways. One unique aspect is the total administrative burden they place on resources for approvals, reviews, and execution relative to the overall value of the capital works program. Administratively, many organizations follow a prescribed approval process for all capital project expenditures regardless of size. For these organizations, small capital projects constitute 80% of the projects executed per year but only account for approximately 16% of the capital projects’ budget expenditures. The opportunity to improve organizational performance through more effective project execution on small capital projects could provide substantial savings within individual small capital-project programs. This paper reports on data collected from active small project-program personnel as well as project success factors identified in the literature. By means of analysis and comparison between the data collected and the project success factors identified in the literature, a comprehensive list of small-project success factors was developed. Sixteen factors were identified from project success factors listed by various authors in project management literature. These factors are used as a baseline for evaluating the findings from a questionnaire and interview process conducted with a diverse group of project management personnel. The paper concludes that the factors on small projects are not unlike those on large projects. The key differences noted were related to the frequency of process implementation, which affects the timing and execution of the project work phases for small projects. The area holding the greatest potential for performance improvement for small projects is the front-end planning process.     

Comparative Study of the Variables in Construction Project Briefing/Architectural Programming

Briefing is the process by which client requirements are identified, clarified, and articulated in the early design stage of construction projects. It is crucial to the successful delivery of construction projects. Considerable research has been conducted in briefing during the past two decades. However, researchers consider many current briefing practices to be inadequate, and little research has been done in sufficient depth to explore briefing variables in the construction industry. This paper introduces a comprehensive framework of the variables that have an impact on construction project briefing. A questionnaire survey was conducted to validate these variables among project managers and architects in Hong Kong, the United Kingdom, and the United States. The results indicate that although no significant differences existed between the samples in the United Kingdom and the United States on the variables for construction project briefing, the views of the samples in Hong Kong deviated from the two Western countries. The Western professionals have more positive answers to most statements in the questionnaire. The findings have significant implications for industry practitioners in producing their guidelines for the briefing process and for writers in drafting how-to briefing guide for construction projects.     

Relational Contracting and Teambuilding: Assessing Potential Contractual and Noncontractual Incentives

Integration in construction projects implies alignment of both structural arrangements and operational mechanisms, in order to effectively coordinate and streamline the combined efforts of various interacting parties, for improved project outcomes. Appropriate use of relational contracting (RC) principles may help achieve such integration. As such, the aims of the reported study are to examine the relative usefulness of various potential strategies and factors, to provide suitable contractual and noncontractual incentives, for building a RC culture, and nurturing effective teamwork in construction. Results from statistical analyses of 83 questionnaire responses from Hong Kong are presented. These results attribute various degrees of importance to different factors and strategies, both for RC and teamworking. The outcomes also suggest the need for a highly interactive and consolidated approach, both for propagating RC and building integrated project teams. It is observed that trust and trust based operational and contractual arrangements can effectively provide the required incentives, for implementing various RC-based working arrangements in construction. These should extend to assessing “relational” attributes during team selection, under cliental initiative and top management support. Outcomes of this study are expected to benefit both industry practitioners and researchers, in exploring, designing, and implementing suitable RC-based working arrangements.     

Problems Facing Parties Involved in Build, Operate, and Transport Projects in Egypt

One of the newest financial schemes for environmental projects is the Build, Operate, and Transfer (BOT) concept, which is being used increasingly worldwide as a project delivery system by which governments obtain the infrastructure projects by private sector after a concession period free of charge. In the Egyptian environment up to now, promoters and investors have had many fears toward declared projects. This study aims to investigate the potential for implementing the BOT system in the Egyptian environment. This can be achieved by giving a clear view of BOT and of its problems, risk areas, and features, pertaining to the Egyptian environment, in order to maximize the benefits and minimize the risks as much as possible. The collected data was analyzed based on actual implementation in Egypt. This involved the following: (1) An overview of the critical success factors in order to achieve a BOT project; (2) an analysis of results obtained from questionnaires seeking to determine the possibility of occurrence of the different risk factors in the Egyptian environment, and their ranking; (3) a comparison between the questionnaire results and the actual risks from requests for the proposal of locally advertised projects; and (4) a determination of the missed critical success factors in the Egyptian environment. The main conclusion of this study is that three critical success factors are essential for the success of BOT projects in Egypt: (1) Picking the right project; (2) competitive financial proposal; and (3) special features of bid.     

Contractors’ Views of the Potential Causes of Inconsistencies between Design and Construction in Saudi Arabia

The study identifies the causes of inconsistencies between the design and construction of large building projects. To achieve the study objectives, a questionnaire survey was carried out to collect information on potential causes of inconsistencies at the project design and construction interface. Responses from 27 contractors were analyzed. The results suggest that the involvement of designer as consultant, communication gap between constructor and designer, insufficient working drawing details, lack of coordination between parties, lack of human resources in design firm, lack of designer’s knowledge of available materials and equipment, and incomplete plans and specifications were considered as the most important causes of the project design and construction interface inconsistencies. On the other hand, project management as a professional service, weather conditions, nationalities of participants, involvement of the contractor in design conceptual phase, unforeseen problems, involvement of the contractor in design development phase, and government regulations were the least important causes of inconsistencies between professionals at the project design and construction interface in large building projects.