The Design of Human–Machine Interface for Accident Support in Nuclear Power Plants

As feedback from Three Mile Island No. 2, a large amount of human–machine interface (HMI) design has been proposed to support operators during accidents by presenting information on plant status, some of which is implemented in commercial nuclear power plants (NPPs). However, it has not yet been discussed what role HMI should play under conditions where operators must take action as instructed under emergency operating procedure. Regarding this principal issue, an HMI design is proposed together with specific screen images. The advantage of this design is based on the involvement of an ex-operator in NPP in this paper. The participation of users in the design of HMI has been rare. Accordingly the proposed HMI is comprehensive for average operators and is expected to be acceptable for future implementation in commercial NPPs. The effectiveness of the proposed HMI has been examined in a small experiment.     

Exploring Context-aware Information Push

Despite much interest over recent years in the area of context-aware computing, there are still a number of significant gaps in our understanding of the HCI issues associated with such systems. One particular issue that remains relatively unexplored is how to design around the apparently conflicting goals of adapting to changes in context while at the same time adhering to the principle of predictability. In this paper, we describe our exploration into this issue through two alternative designs of an interactive context-aware tourist guide. One original design was based around information pull, i.e. the emphasis is on the user to decide when context-aware information is presented. Our second design incorporates the notion of information push whereby the actual presentation of context-aware information is triggered by contextual events, e.g. changes in the user’s location or changes to the opening times of attractions. Through the evaluation of these alternative designs we hope to gain a better understanding of the usability implications relating to push vs. pull in both this specific domain and in interactive context-aware systems in general.     

Co-ordinating Distributed Knowledge: A Study into the Use of an Organisational Memory

This paper presents an ethnographically informed investigation into the use of an organisational memory, focusing in particular on how information was used in the performance of work. We argue that understanding how people make use of distributed knowledge is crucial to the design of an organisational memory. However, we take the perspective that an ‘organisational memory’ is not technology dependent, but is an emergent property of group interaction. In this sense, the technology does not form the organisational memory, but provides a novel means of augmenting the co-ordination of collaborative action. The study examines the generation, development and maintenance of knowledge repositories and archives. The knowledge and information captured in the organisational memory enabled the team members to establish a common understanding of the design and to gain an appreciation of the issues and concerns of the other disciplines. The study demonstrates why technology should not be thought of in isolation from its contexts of use, but also how designers can make use of the creative flexibility that people employ in their everyday activities. The findings of the study are therefore of direct relevance to both the design of knowledge archives and to the management of this information within organisations.     

The Importance of Context in Information System Design: An Assessment of Participatory Design

This paper is predicated on requirements analysis as the Achilles heel of information systems development, and accepts that information systems often disappoint. Most design paradigms can be located within a rationalistic framework polarised by requirements analysis and system delivery. Such traditional design paradigms are seen as palliatives that prevent us moving toward more satisfying information systems. It is argued that this rationalistic framework forces us to identify, and attempt to solve, problems that are symptomatic of the approach adopted. A pluralistic framework for information system development is presented which rejects the notions of requirements analysis and system optimality. Participatory design, derived from the field of human computer interaction, is located within this framework and identified as a possible paradigm for information system development. A case study is conducted to assess the benefits of participatory design techniques and to evaluate the extent to which participatory design can overcome the failings of traditional methodologies.     

Display Design of Process Systems Based on Functional Modelling

The prevalent way to present information in industrial computer displays is by using piping and instrumentation diagrams. Such interfaces have sometimes resulted in difficulties for operators because they are not sufficient to fulfil their needs. A systematic way that supports interface design therefore has to be considered. In the new design framework, two questions must be answered. Firstly, a modelling method is required to describe a process system. Such a modelling method can define the information content that must be displayed in interfaces. Secondly, how to communicate this information to operators efficiently must be considered. This will provide a basis for determining the visual forms that the information should take. This study discusses interface design of human–machine systems from these two points of view. Based on other scholars’ work, a comprehensive set of functional primitives is summarised as a basis to build a functional model of process systems. A library of geometrical presentations for these primitives is then developed. To support effective interface design, the concept of ‘functional macro’ is introduced and a way to map functional model to interface display is illustrated by applying several principles. To make our ideas clear, a central heating system is taken as an example and its functional model is constructed. Based on the functional model, the information to be displayed is determined. Several functional macros are then found in the model and their corresponding displays are constructed. Finally, by using the library of geometrical presentations for functional primitives and functional macros, the display hierarchy of the central heating system is developed. Reusability of functional primitives makes it possible to use the methodology to support interface design of different process systems.     

A Location Model for Communicating and Processing of Context

Location is one of the most important elements of context in ubiquitous computing. In this paper we describe a location model, a spatial-aware communication model and an implementation of the models that exploit location for processing and communicating context. The location model presented describes a location tree, which contains human-readable semantic and geometric information about an organisation and a structure to describe the current location of an object or a context. The proposed system is dedicated to work not only on more powerful devices like handhelds, but also on small computer systems that are embedded into everyday artefact (making them a digital artefact). Model and design decisions were made on the basis of experiences from three prototype setups with several applications, which we built from 1998 to 2002. While running these prototypes we collected experiences from designers, implementers and users and formulated them as guidelines in this paper. All the prototype applications heavily use location information for providing their functionality. We found that location is not only of use as information for the application but also important for communicating context. In this paper we introduce the concept of spatial-aware communication where data is communicated based on the relative location of digital artefacts rather than on their identity. Correspondence to: Michael Biegl, Telecooperation Office (TecO), University of Karlsruhe, Vincenz-Prieβritz-Str. 1 D-76131 Karlsruhe, Germany. Email: michael@teco.edu     

Leveraging corporate context within knowledge-based document analysis and understanding

Knowledge-based systems for document analysis and understanding (DAU) are quite useful whenever analysis has to deal with the changing of free-form document types which require different analysis components. In this case, declarative modeling is a good way to achieve flexibility. An important application domain for such systems is the business letter domain. Here, high accuracy and the correct assignment to the right people and the right processes is a crucial success factor. Our solution to this proposes a comprehensive knowledge-centered approach: we model not only comparatively static knowledge concerning document properties and analysis results within the same declarative formalism, but we also include the analysis task and the current context of the system environment within the same formalism. This allows an easy definition of new analysis tasks and also an efficient and accurate analysis by using expectations about incoming documents as context information. The approach described has been implemented within the VOPR (VOPR is an acronym for the Virtual Office PRototype.) system. This DAU system gains the required context information from a commercial workflow management system (WfMS) by constant exchanges of expectations and analysis tasks. Further interaction between these two systems covers the delivery of results from DAU to the WfMS and the delivery of corrected results vice versa. Received June 19, 1999 / Revised November 8, 2000     

A hybrid system approach for supporting digital libraries

A digital library (DL) consists of a database which contains library information and a user interface which provides a visual window for users to search relevant information stored in the database. Thus, an abstract structure of a digital library can be defined as a combination of a special purpose database and a user-friendly interface. This paper addresses one of the fundamental aspects of such a combination. This is the formal data structure for linking an object oriented database with hypermedia to support digital libraries. It is important to establish a formal structure for a digital library in order to efficiently maintain different types of library information. This article discusses how to build an object oriented hybrid system to support digital libraries. In particular, we focus on the discussion of a general purpose data model for digital libraries and the design of the corresponding hypermedia interface. The significant features of this research are, first, a formalized data model to define a digital library system structure; second, a practical approach to manage the global schema of a library system; and finally, a design strategy to integrate hypermedia with databases to support a wide range of application areas. Received: 15 December 1997 / Revised: June 1999     

Aware Community Portals: Shared Information Appliances for Transitional Spaces

People wish to maintain a level of awareness of timely information, including presence of others in the workplace and other social settings. We believe this provides better exchange, coordination and contact within a community, especially as people work in asynchronous times and distributed locations. The challenge is to develop lightweight techniques for awareness, interaction and communication using shared information appliances. In this paper, we describe the design of an exploratory responsive display projected within a shared workspace at the MIT Media Lab. The system uses visual sensing to provide relevant information and constructs traces of people’s activity over time. Such aware portals may be deployed in casual workplace domains, distributed workgroups, and everyday public spaces.     

Design of Information Content and Layout for Process Control Based on Goal–Means Domain Analysis

With regard to the design of information content in information display, it is often claimed that the abstraction hierarchy (AH) of the work domain should be considered as a basis for identifying and structuring the information content. The primary advantage of AH-based analysis and design is that functionally abstracted information can systematically be identified and provided to the operator, which has rarely been presented in traditional displays. This study evaluated the effectiveness of providing functional information, which was abstracted and represented based on goal–means analysis along the AH, to the operator in two task situations (fault diagnosis and operation). The results showed that the operator’s performance was improved with the high-level information, and the latter’s utility became greater when the goal–means relations between information at different abstraction levels were exhibited. From the results, three design principles for information display can be drawn. First, information should be identified and displayed at multiple abstraction levels. Second, the goal–means relations among the abstraction levels should be explicitly presented, especially for analytical cognitive tasks. Third, information layout should support information integration along decomposition structure within an abstraction level as well as along abstraction levels.     

Representations in Human–Computer Systems Development

When system developers design a computer system (or other information artefact), they must inevitably make judgements as to how to abstract the domain and how to represent this abstraction in their designs. Over the years human–computer interaction, or more generally information systems design, has had a history of developing competing methods and models for both the process and products of its development. Various paradigms have been suggested, often trying to keep pace with the changing nature of the design problem; from batch processing to interactive systems to work situations and most recently to designing for household environments. It appears timely, then, to review the nature of the design problem that faces the developers of human–computer systems and to consider some of the impact that different representations and different conceptualisations may have on their activities. Green (1998) has suggested that a single model of developing human–computer systems is not desirable, instead arguing for a number of limited theories each of which provides a useful perspective. The aim of this paper is to place competing methods side by side in order to see their strengths and weaknesses more clearly. The central tenet of the paper is that different views of both the human–computer system design process and the different abstractions, or models, that are produced during the design process have varying degrees of utility for designers. It is unlikely that any single method or modelling approach will be optimal in all circumstances. Designers need to be aware of the range of views that exist and of the impact that taking a particular approach may have on the design solution.     

Predicting Vulnerabilities in Computer-Supported Inferential Analysis under Data Overload

Data overload is a condition where a practitioner, supported by artefacts and other practitioners, finds it extremely challenging to focus in on, assemble and synthesise the significant subset of data for the problem context into a coherent situation assessment, where the subset is a small portion of a vast data field. In order to predict vulnerabilities in intelligence analysis that might arise when traditional strategies for coping with data overload are undermined, we conducted an observational study in a simulated setting. Ten professional intelligence analysts analysed the causes and impacts of the Ariane 501 accident. When study participants performed a time-pressured analysis outside their base of expertise based on sampling reports from a large set, some made inaccurate statements in verbal briefings. Participants that made no inaccurate statements spent more time during the analysis, read more documents, and relied on higher-quality documents than participants who made inaccurate statements. All participants missed potentially available relevant information and had difficulty detecting and resolving data conflicts. Sources of inaccurate statements were: (1) relying upon default assumptions, (2) incorporating inaccurate information and (3) incorporating information that was considered accurate at one point in time. These findings have design implications and point to evaluation criteria for systems designed to address the data overload problem in intelligence analysis.     

AudioGPS: Spatial Audio Navigation with a Minimal Attention Interface

In this paper we describe a prototype spatial audio user interface for a Global Positioning System (GPS). The interface is designed to allow mobile users to carry out location tasks while their eyes, hands or attention are otherwise engaged. Audio user interfaces for GPS have typically been designed to meet the needs of visually impaired users, and generally, though not exclusively, employ speech-audio. In contrast, our prototype system uses a simple form of non-speech, spatial audio. This paper analyses various candidate audio mappings for location and distance information. A variety of tasks, design considerations, design trade-offs and opportunities are considered. The findings from pilot empirical testing are reported. Finally, opportunities for improvements to the system and for future evaluation are explored.     

Automatic defect classification for semiconductor manufacturing

Visual defect inspection and classification are important parts of most manufacturing processes in the semiconductor and electronics industries. Defect classification provides relevant information to correct process problems, thereby enhancing the yield and quality of the product. This paper describes an automated defect classification (ADC) system that classifies defects on semiconductor chips at various manufacturing steps. The ADC system uses a golden template method for defect re-detection, and measures several features of the defect, such as size, shape, location and color. A rule-based system classifies the defects into pre-defined categories that are learnt from training samples. The system has been deployed in the IBM Burlington 16 M DRAM manufacturing line for more than a year. The system has examined over 100 000 defects, and has met the design criteria of over 80% classification rate and 80% classification accuracy. Issues involving system design tradeoff, implementation, performance, and deployment are closely examined.     

Information Systems Curricula Evaluated by a Method Engineering Framework

Method engineering (ME) deals with the selection and assembly of situation-specific methods for information systems development. In this paper we use ME with a somewhat unusual perspective, that is, an educational one. We introduce a procedure for the evaluation of information systems curricula within an ME framework. Using this approach it is possible to quantitatively characterise and compare information systems curricula, showing their relative strengths and weaknesses. As an example we evaluate three model curricula (IS’90, IS’97 and ISCC’99) and analyse their differences and similarities.     

A real-time vision module for interactive perceptual agents

Abstract. Interactive robotics demands real-time visual information about the environment. Real-time vision processing, however, places a heavy load on the robot's limited resources, which must accommodate multiple other processes running simultaneously. This paper describes a vision module capable of providing real-time information from ten or more operators while maintaining at least a 20-Hz frame rate and leaving sufficient processor time for a robot's other capabilities. The vision module uses a probabilistic scheduling algorithm to ensure both timely information flow and a fast frame capture. In addition, it tightly integrates the vision operators with control of a pan-tilt-zoom camera. The vision module makes its information available to other modules in the robot architecture through a shared memory structure. The information provided by the vision module includes the operator information along with a time stamp indicating information relevance. Because of this design, our robots are able to react in a timely manner to a wide variety of visual events.     

WIRES: A Methodology for Developing Workflow Applications

Workflow management systems are becoming a relevant support for a large class of business applications, and many workflow models as well as commercial products are currently available. While the large availability of tools facilitates the development and the fulfilment of customer requirements, workflow application development still requires methodological guidelines that drive the developers in the complex task of rapidly producing effective applications. In fact, it is necessary to identify and model the business processes, to design the interfaces towards existing cooperating systems, and to manage implementation aspects in an integrated way. This paper presents the WIRES methodology for developing workflow applications under a uniform modelling paradigm – UML modelling tools with some extensions – that covers all the life cycle of these applications: from conceptual analysis to implementation. High-level analysis is performed under different perspectives, including a business and an organisational perspective. Distribution, interoperability and cooperation with external information systems are considered in this early stage. A set of “workflowability” criteria is provided in order to identify which candidate processes are suited to be implemented as workflows. Non-functional requirements receive particular emphasis in that they are among the most important criteria for deciding whether workflow technology can be actually useful for implementing the business process at hand. The design phase tackles aspects of concurrency and cooperation, distributed transactions and exception handling. Reuse of component workflows, available in a repository as workflow fragments, is a distinguishing feature of the method. Implementation aspects are presented in terms of rules that guide in the selection of a commercial workflow management system suitable for supporting the designed processes, coupled with guidelines for mapping the designed workflows onto the model offered by the selected system.     

The Tenet experience and the design of protocols for integrated-services internetworks

The research done by the Tenet Group in multimedia networking has reached a point where it may be useful to reflect on the significance of its results for the current debate on how integrated-services internetworks should be designed. Such reflections constitute the main subject of this paper. The principles of the work and the conclusions reached so far by the Tenet researchers are discussed in the light of the conflict between the two major technologies being proposed to build future information infrastructures: namely, the Internet and the ATM technologies. The Tenet approach suggests one feasible way for resolving the conflict to the advantage of all the users of those infrastructures. This paper discusses various fundamental aspects of integrated-services network design: the choice of the service model, the type of charging policy to be adopted, and the selection of a suitable architecture.     

Situated Interaction in Art

This paper describes metaphors and design strategies used to conceive and develop a hand-held, location-aware tourist guide that delivers information related to the surrounding space mainly by reacting to the physical movements of the visitors. The guide is designed to minimise the boundary between the physical space and the related information through a number of situated and contextual-aware interaction mechanisms. These mechanisms are conceived to support the activity both at individual and social level.