The Transboundary Crisis: Why we are unprepared and the road ahead

Modern societies rely on complex technological systems that are deeply intertwined with other complex systems that stretch across geographical, judicial and administrative borders. When threats emanate from this transboundary space, national governments are often surprised and discover that existing crisis management arrangements do not suffice. This article describes the political and administrative challenges that accompany transboundary crises. It argues that arrangements and processes that work reasonably well for “bounded” crises are unlikely to work in the case of transboundary crises. It formulates an agenda for political debate and academic research. The bottom line is that we need to rethink traditional crisis management arrangements in order to prepare for these increasingly common type of threats.     

Understanding the use of social media by organisations for crisis communication

Many businesses have commenced using social media for crisis communication with stakeholders. However there is little guidance in literature to assist organisational crisis managers with the selection of an appropriate crisis response strategy. Traditional theories on crisis communication may not adequately represent the social media context. This study took a qualitative approach and explored organisational use of social media for crisis communication at seventeen large Australian organisations. An analysis of 15,650 Facebook and Twitter messages was conducted, drawing on the lens of Situational Crisis Communication Theory (SCCT) (Coombs & Holladay, 2002). Findings suggested that when large Australian organisations responded to crises via social media, they lacked an awareness of the potential of social media for crisis communication. Organisations often did not respond to stakeholder messages or selected crisis response strategies that may increase reputational risk. The paper contributes important understandings of organisational social media use for crisis communication. It also assists crisis managers by providing six crisis response positions and a taxonomy of social media crisis messages that stakeholders may send to organisations. Key implications are discussed.     

It's meaning making,stupid! Success of public leadership during flash crises

Boin et al. (International Review of Public Administration, 18, 2013, 79) and others propose that public crisis leadership consists of several core tasks, among which crisis decision‐making and meaning making stand out in “flash crises.” We however argue that successful leadership during a sudden crisis implies being visible and appealing to the public in need of hearing that the shattered world will be healed. When being visible and using the right rhetoric, public leaders are by and large automatically considered proficient crisis decision makers, that is “the right leader in the right place at the right time.”     

Self-correcting mechanisms and echo-effects in social media: An analysis of the “gunman in the newsroom” crisis

The positive and negative effects of social media in crises are currently receiving an increased amount of scholarly attention. This study focuses on Twitter users in the context of a crisis in the Netherlands on January 29, 2015. After having made a bomb threat, an armed man managed to get access to the national news broadcasting station around 8 pm, where he demanded airplay to share “an important message” with Dutch citizens. Three weeks after the terrorist attack on Charlie Hebdo in Paris, approximately 1.5 million viewers were anxious that a similar attack was taking place in the television studio. The crisis, also followed by social media users, reached a climax when armed policemen arrested the man, which was later shown on national TV. We analyzed 58,931 tweets, posted in the six hours after the incident. By examining shared facts and rumors during the gunman crisis, we identified an “echo-effect”: the dissemination of older tweets continued after the posting of new facts by the same source. Moreover, we found that two rumors were based on misinterpreted humor in Twitter messages. The study adds insight into the self-correcting mechanism of social media communities when verifying and dispelling online rumors during crises.     

Do context and personality matter? Trust and privacy concerns in disclosing private information online

Research and business practice have already established the central role of trust in business, particularly in online interactions. Many online business exchanges require the disclosure of sensitive personal information on a regular basis. Simultaneously, customers are reluctant to disclose private information online due to concerns about privacy. Thus, trust plays a critical role in such disclosures. However, a number of factors could influence the extent of customers’ trust and their willingness to disclose their private information. In this study, we explore the critical roles of two sets of factors: the sensitivity of the context within which the private information is disclosed and the customer's personality. Our theory building is based on the contextualization of the theory of reasoned action (TRA-Privacy) and its synthesis with Prospect theory. Our theory argues that context sensitivity as a moderator and individuals’ salient attributes in terms of personality types and privacy concern are critical factors impacting trust and the willingness to disclose personal information. Our results indicate that context moderates the parameters and path structure of the trust model and that the influence of personality on privacy concern and trust depends on the nature of the context. Applying these “who” and “where” aspects of theory building, the study opens a new avenue of context-related research that can further increase the specificity and richness of trust and privacy research. The study also provides a new perspective in trust scholarship, therein requiring the examination of three inter-related components: trustee, trustor and the context of trust.     

Temporal enactment of resettled refugees' ICT‐mediated information practices

“In this paper, we explain how resettled refugees use information and communication technology (ICT) to respond to their changed circumstances and, in doing so, enhance their well‐being and effective participation in a new society. Focusing on three modes of ICT‐mediated information practices (ie, orienting, instrumental, and expressive), we identify eight patterns of ICT use: learning about a new environment, keeping informed, transacting online, communicating with others, managing everyday life, sustaining support networks, maintaining transnational ties, and expressing cultural identity. Further, we draw on a temporal theory of human agency to explain how current dilemmas and contingencies, cultural identities and connections to the past, and future expectations and aspirations shape resettled refugees' enactment of these patterns of ICT‐mediated information practices. We show that, as resettled refugees move between multiple and overlapping temporal‐relational contexts, ICT use makes a difference to managing their bifurcated lives.”     

Tele‐Cocooning: Mobile Texting and Social Scope

The present study examines the tele‐cocooning hypothesis in the context of general trust using a nationally representative survey of Japanese youth. We find that although frequency of texting is positively correlated with general trust, this correlation is spuriously caused by how heavy mobile texters interpret the words “most people” in the general trust measurement. Heavy users assume that “most people” only refers to friends, family, and others going to the same school. When the effect of the “most people” assumption is controlled, the positive association between texting and general trust disappears. Further exploration of the data shows that heavy texting nevertheless has negative implications for social tolerance and social caution, both of which are theoretically proximate to general trust.     

Crisis Politics in Authoritarian Regimes: How Crises Catalyse Changes under the State–Society Interactive Framework

Most studies and research on crisis management and government crises focus on nations that are advanced and democratic. Through the institutionalized mechanism of voting, the public can respond to a government's handling of a crisis without destabilizing the democratic system of government. However, the consequences of crises, particularly governance crises, in authoritarian regimes have not been adequately addressed. Drawing upon different frameworks in the field, this paper proposes a heuristic crisis development ladder and a state–society interactive framework more relevant for studying crisis management in authoritarian nations such as China. By focusing on the catalytic effect of crisis that accelerates reforms and changes, this paper argues that critical crises are politically powerful and decisive in authoritarian systems, especially in the context of an increasingly proactive civil society. This paper illustrates the crisis provoking politics that influences decision‐making under non‐democratic rule.     

The effects of trust and constructive controversy on student achievement and attitude in online cooperative learning environments

This study investigated the effects of trust and constructive controversy on student achievement and attitude in online cooperative learning environments. Students in one university course were randomly assigned to one of the two treatment groups after they took part in a common initial workshop on general cooperative learning skills. The “trust” and the “constructive controversy” groups received subsequent associated skills training. The overall results indicated that after each group received the treatment during online cooperative group activities, the “trust” groups had significantly higher achievement than the “constructive controversy” groups. In addition, the “trust” groups had significantly more positive attitudes toward online cooperative learning than the “constructive controversy” groups. Specifically, using “trust” building strategies was significantly more effective than using “constructive controversy” strategies for improving the ‘openness and sharing’ and ‘acceptance and support’ components of student attitudes in online cooperative learning environments.     

Citizens' Response Patterns to Warning Messages

This paper elaborates the concept of citizens' crisis‐coping strategies, using data from a qualitative study of people who have experienced a real crisis plus discussions of simulated warning messages. The analysis results suggest that, to emotionally cope with a crisis, citizens may need more than institutionally framed warnings. They may either seek information from informal information networks or simply take their own response action. The paper concludes that the use of alternative sources and channels of warning messages would help people to cope, emotionally and cognitively, with crises. These alternatives would increase the efficacy of institutional crisis communication plans and consequently the public's response to crisis messages.     

Multicultural Crisis Communication: Towards a Social Constructionist Perspective

Crisis communication is a field dominated by case studies and is lacking of systematic knowledge and theoretical framework analysis. Functionalist and objectivist perspectives have dominated the field even though there are exceptions. This may be one reason why multicultural approaches to crisis communication, increasingly relevant in contemporary society, are very few and undeveloped. The aim in the article is to give a critical analysis of research that has been done on crisis communication as well as intercultural public relations and develop a different theoretical framework. We propose the use of ethnicity, focusing collective cultural identity as dynamic, relational and situational in crisis theory and practice. Ethnic differences seem to escalate during crises. Media use and access are also discussed. A Swedish survey shows, among other things, that people with a foreign background read mainstream newspapers more seldom than average Swedes, but that the access to Internet and mobile phones is very high. Based on a social constructionist epistemology, the article ends with four proposals for future research and practice in multicultural crisis communication: (1) audience‐orientation – focusing sense‐making, (2) a proactive and interactive approach – focusing dialogue, (3) a community‐focused approach – focusing a long‐range pre‐crisis perspective and, (4) an ethnicity‐approach towards intercultural communication.     

Cultural Experience as a (Critical) Factor in Crisis Communication Planning

A key issue in crisis communication is the way people process crisis‐relevant information to minimize danger. This paper discusses the impact of previously experienced crises on the public's interpretation of warning messages. People may not have direct experience of a crisis, but they still have acquired mediated experiences of a variety of crises. The present study introduces the term cultural experience of crisis to label the synthesis of mediated crisis experiences, media and fictional narratives, collective memories of societal disasters, conversations, and immediate crisis experiences of witnesses and victims. The proposed model of cultural experience of crisis is elaborated on the basis of a qualitative text analysis derived from four qualitative interviews 16 focus groups interviews carried out in Estonia from 2008 to 2009.     

Data collection in global software engineering research: learning from past experience

Global Software Engineering has become a standard in today’s software industry. Research in distributed software development poses severe challenges that are due to the spatial and temporal distribution of the actors, as well as to language, intercultural and organizational aspects. These challenges occur in addition to “traditional” challenges of the domain itself in large-scale software projects, like coordination and communication issues, requirements volatily, lack of domain knowledge, among others. While several authors have reported empirical studies of global software development projects, the methodological difficulties and challenges of this type of studies have not been sufficiently discussed. In this paper, we share our experiences of collecting and analysing qualitative data in the context of Global Software Engineering projects. We discuss strategies for gaining access to field sites, building trust and documenting distributed and complex work practices in the context of several research projects we have conducted in the past 9 years. The experiences described in this paper illustrate the need to deal with fundamental problems, such as understanding local languages and different cultures, observing synchronous interaction, or dealing with barriers imposed by political conflicts between the sites. Based on our findings, we discuss some practical implications and strategies that can be used by other researchers and provide some recommendations for future research in methodological aspects of Global Software Engineering.     

A contrarian view of postmodern society and information technologies

In this short paper—little more than a note, even a short “contrarian” sermon for this anniversary volume—what I do is argue that even the allegedly most “revolutionary” inventions of our computer-driven age are not revolutionary in the sense that their impacts are “driving” society. Some of them are genuinely revolutionary, I admit, but in the reverse direction. The inventions don’t “impact societies”; rather, particular communities within society use the technical languages that are at their core, invent them, embed them in machines, and so on. It is not inventions but particular groups within modern—and so-called postmodern—societies that have invented and use technical languages which are embedded in gadgets that are said to “drive” modern or postmodern societies. And they do so only in one sense: they were invented and are used by various communities in our kinds of societies for a variety of ends. And if this is so, and if we feel those ends are undemocratic or positively anti-democratic, I conclude that we should resist them any way we can, even politically.     

Mathematical Modeling of the Dynamics of Crisis Situations and Optimization of Capital Relocation Market Management in the Context of Globalization in the World Financial and Economic System

The article continues a series of studies analyzing the features of capital relocation (movement) and mathematical modeling of the dynamics of the world financial and economic system (FES) in the context of globalization. Structuring features of capital transfer processes in the context of a modern globalized FES and their impact on the efficiency of the investment portfolio and the economy of donor and recipient countries are considered. The relationship between the dynamic processes of the movement of borrowed capital and the Buffett indicator is established as a characteristic feature of the emergence and development of crises. The conditions have been determined whereby further capital injection, i.e., “flooding the crisis with money,” ceases to be effective.

     

Defendant Firms and Response to Legal Crises: Effect on Shareholder Value

This paper examines links between institutional responses to legal crises and shareholder valuation. It explores whether the defendant firm's market performance upon the announcement of a filing varies according to the crisis response strategies applied. It also investigates the relationship between the legal issue and the type of crisis response strategy. It examines whether the type of legal issue affects the relationship between the use of crisis response strategies and the firm's performance upon the announcement of a filing. The findings indicate that using nonexistence and distance strategies instead of no response may mitigate negative market response. However, when firms face corporate governance suits, whether or not they implemented crisis response strategies has a significantly negative impact on firm value.     

Users' Satisfaction with Social Network Sites: A Self-Determination Perspective

When the online social networking market is no longer a “blue ocean,” retaining existing users and maintaining their satisfaction with the current social network site (SNS) become SNS providers' most important tasks. This study applies Self-Determination Theory and examines the relationship between trust, relatedness need, and users' satisfaction with SNSs. Using Facebook as the context, we tested our hypotheses with the student sample from a large state university in U.S. The results show that competence and benevolence trust beliefs positively influence relatedness need satisfaction; relatedness need satisfaction and relatedness need level significantly influence uses' satisfaction with SNSs. The theoretical and practical implications of this study are also discussed.     

Communication in reactive multiagent robotic systems

Multiple cooperating robots are able to complete many tasks more quickly and reliably than one robot alone. Communication between the robots can multiply their capabilities and effectiveness, but to what extent? In this research, the importance of communication in robotic societies is investigated through experiments on both simulated and real robots. Performance was measured for three different types of communication for three different tasks. The levels of communication are progressively more complex and potentially more expensive to implement. For some tasks, communication can significantly improve performance, but for others inter-agent communication is apparently unnecessary. In cases where communication helps, the lowest level of communication is almost as effective as the more complex type. The bulk of these results are derived from thousands of simulations run with randomly generated initial conditions. The simulation results help determine appropriate parameters for the reactive control system which was ported for tests on Denning mobile robots.     

Social media crisis management: Aligning corporate response strategies with stakeholders’ emotions online

The article focuses on how the analysis of stakeholders’ emotions online can help companies facing a social media crisis determine the response strategy that will best minimize the reputational threat. The article indeed questions the relevance of classical crisis management theory to an online environment. Results show that social media have increased the unpredictability of corporate crises. Consequently, on social media, crises cannot be addressed with the methods that have prevailed so far. Rather, incorporating emotion‐based analysis in six case studies showed how crisis analysis, and the subsequent response strategy, could be fine‐tuned. The article builds on recent literature to develop a new analytical framework for response strategies and a model for crisis resolution—the social media crisis management matrix.     

The Evolution of Research on Technological Crises in the US

Technological crises and disasters are becoming an increasingly important menace to society. Over the past three decades these crises have received significant research attention in the United States. This paper examines the evolution of this research. This research emerged from a specific social-historical context of the environmental movement and the critique of progressive technological development and industrialization. Its key evolutionary characteristics are discussed in terms of the way in which research issues are framed; the expansion in the domain of research concerns; the explanatory content of studies; the proliferation of research models and frameworks; the emerging methodological pluralism and the fragmented cumulation of knowledge. The field now needs a unifying focus and anticipatory policies for crisis prevention and management. The paper proposes‘ecologically sustainable economic development’ as a general framework for synthesizing understanding of technological crises. It cautions against unreflexive transfer of knowledge from the US setting to other countries.