Enterprise knowledge management model: a knowledge tower

One of the most important aspects of knowledge management (KM) is to create a system that is capable of providing mechanisms and methodologies allowing the right knowledge to be at the right place and at the right person as well as at the right time within an enterprise. There have been several models developed for this purpose. The main objectives of these models are to organize the knowledge activities to increase competitive advantage and turn the market share into a continuous and permanent superiority through utilizing the intellectual capital of the enterprise for better products and services. When existing models are carefully analyzed, it can be clearly seen that every model addresses different aspects of KM. While some of these models have been intensifying on the use of technology and production of knowledge, the others rather focus on the utilization of knowledge itself. Although these models point out the importance of managerial participation, they are mainly designed to be facilitated at operational levels. It is now obviously seen that there is a need for a new model that will deal with KM at strategic, tactic, and operational levels in an integrated manner. In this study, an enterprise knowledge management model (EKMM) is developed to facilitate this. The model is also called the “Knowledge Tower” due to its dynamics and tower-like infrastructure. EKMM does not only deal with utilizing the knowledge but also create KM strategies, knowledge culture as well as respective leveraging activities. It provides an extensive assessment capability to make sure that the KM practices are carried out as effectively as possible. This surely helps identifying the lack of implementations and areas requiring improvements.     

基于多Agent的政府知识管理系统模型研究

针对现有政府知识管理系统的局限性和政府知识管理的复杂性,采用面向多Agent的系统设计方法,设计了一个基于多Agent的政府知识管理系统模型,给出了系统模型实现的一些关键技术.该模型由多个Agent来协同实现政府知识的异构整合、知识推送、知识利用等服务,以满足政务知识管理的异构知识集成、智能化决策、个性化服务等实际需求.     

Communities of practice model driven knowledge management in multinational knowledge based enterprises

Existing research in intelligent manufacturing literature has highlighted the need for linking organizational culture, business strategy with Knowledge Management (KM) as well as measuring the performance of knowledge management systems for best practice. Communities of Practice (CoPs) are accepted as best practice and distinct from organizational structures while implementing KM. Besides, employing CoPs as an approach for linking business strategies with KM design, CoPs can be the prevailing way for group learning and innovation building within firms. As firms grow in size, scope, and complexity, CoPs members who regularly engage in sharing and learning based on common interests, could improve organizational performance. The purpose of this work is to design a CoPs model for KM which addresses issues related to organization culture, business strategy and performance measurement reported in earlier publications in intelligent manufacturing. A CoPs evaluation hierarchy for KM is developed. It includes four dimensions and sixteen criteria for studying and evaluating organizational culture and business strategy. Fuzzy Multi-Criteria Decision Making (MCDM) approach has been employed to quantitatively analyze various criteria priorities and business strategy preferences of CoPs. In order to validate the CoPs model, a case study has been undertaken in two multinational knowledge based organizations and the results are compared to differentiate strategic preferences. The contributions of this paper include: a) Definition of a CoPs model based on sixteen criteria which helps to understand an organization’s KM culture or CoPs; b) Employing these criteria to link an organization‘s KM culture with four business strategies; c) Develop a quantitative method for measuring KM performance in the context of four business strategies, and d) Validating the CoPs model through its application in two multinationals in Taiwan and Japan. The CoPs model thus can be used by organizations to understand their KM culture, allocate resources towards the chosen business strategy and measure KM performance in the context of the chosen business strategy.     

Using a simulation model for knowledge elicitation and knowledge management

The work reported in this paper is part of a project simulating maintenance operations in an automotive engine production facility. The decisions made by the people in charge of these operations form a crucial element of this simulation. Eliciting this knowledge is problematic. One approach is to use the simulation model as part of the knowledge elicitation process.This paper reports on the experience so far with using a simulation model to support knowledge management in this way. Issues are discussed regarding the data available, the use of the model, and the elicitation process itself.     

一种基于经验共享的服务系统本体信任模型*

现有的信任模型依靠聚集系统中其他实体的推荐信任信息对目标实体进行信任度量,忽略了对信任关系及交互经验信息内涵和特征的分析,加剧了分布异构环境中因实体间主客观差异性造成的信任度量偏差。提出了一种以经验为核心概念类的经验本体E-Ont,明确了信任相关经验的概念及属性,在此基础上提出一种本体信任模型ESOBTM,实现了经验信息在语义层面上的理解和解释,有效解决了服务计算环境中上下文和评价标准的差异性对信任度量的影响。仿真实验表明,相比于现有的信任模型,ESOBTM增强了动态服务计算环境下服务交互实体选择的成功率     

基于应用情景的知识管理模型

知识往往隐含于信息体内容中,这使得如何将知识工作者的注意力快速的集中到对解决当前工作实践有价值的信息体中,成为知识管理研究的热点.在有效研究采用基于应用情景的相容匹配机制进行知识项查询的基础上提出了一个面向应用情景的知识管理模型,它以面向应用情景的结构化描述作为信息体内容和工作实践查询的语义索引,可以有效地解决知识管理研究所面临的挑战性问题.     

Toward a unified knowledge management model for SMEs

Adoption of knowledge management (KM) has become the emerging agenda in developing business strategies. However, due to the resources and budget constraints, many small and medium-sized enterprises (SMEs) fail to realize and recognize the potential benefits of KM, hence they are reluctant to participate in advancement and transformation of knowledge management. Moreover, SMEs are usually encountering ambiguity and uncertainty of adopting and implementing KM. This study examines the infrastructure and process capabilities of Taiwanese SMEs and conducts a comparative analysis of KM in SMEs in Hong Kong. The research results indicate that a successful KM implementation depends on a harmonious amalgamation of infrastructure and process capabilities, including technology, culture and organizational structure. This analysis may also help in understanding the government role in providing necessary assistance to the SMEs for pursing KM.     

Enterprise knowledge management model based on China’s practice and case study

This study analyzes the situation of enterprise knowledge management in China based on the survey and data in terms of knowledge management recognition, knowledge management stages, knowledge management applications, integration of knowledge, motivation and effect of knowledge management, and finds that the enterprise knowledge management in China is still at the initial stage, therefore it is significant to establish a general knowledge management model for China’s enterprises. This study develops a framework of general knowledge management model from the perspective of organizational competitive advantages, and further discusses the application of enterprise knowledge management model through the case of Landray.     

一种面向管理对象的知识管理系统解决方案*

对知识和知识管理的本质进行分析,在讨论企业知识门户（enterprise knowledge portal,EKP）优势的基础上,借助知识管理相关理论和方法,分析一种面向管理对象的知识管理系统解决方案,并给出了系统的框架模型、运作模式以及这种系统的实例应用,对将来知识管理系统的开发与研究有很大的指导意义。     

Framework of knowledge management in education based on knowledge grid

Knowledge grid is a kind of knowledge sharing environment based on the World Wide Web, and its essence is the synergy and sharing of internet knowledge resource and knowledge service. KM （knowledge management） in education based on KG （knowledge grid） makes use of the grid technology and integrates the methods and tools of KM in Education to support the whole cycle of knowledge application. Based on the advantages of KM in Education, in this paper, we construct a service-oriented model of KM in Education in order to achieve more effective knowledge sharing and knowledge service in education.     

The role of knowledge modelling techniques in software development: a general approach based on a knowledge management tool

The aim of the paper is to discuss the use of knowledge models to formulate general applications. First, the paper presents the recent evolution of the software field where increasing attention is paid to conceptual modelling. Then, the current state of knowledge modelling techniques is described where increased reliability is available through the modern knowledge-acquisition techniques and supporting tools. The knowledge structure manager (KSM) tool is described next. First, the concept of knowledge area is introduced as a building block where methods to perform a collection of tasks are included together with the bodies of knowledge providing the basic methods to perform the basic tasks. Then, the CONCEL language to define vocabularies of domains and the LINK language for methods formulation are introduced. Finally, the object-oriented implementation of a knowledge area is described and a general methodology for application design and maintenance supported by KSM is proposed. To illustrate the concepts and methods, an example of system for intelligent traffic management in a road network is described. This example is followed by a proposal of generalization for reuse of the resulting architecture. Finally, some concluding comments are made regarding the feasibility of using the knowledge modelling tools and methods for general application design.     

基于知识管理的信息系统项目管理研究

以构建基于知识管理的信息系统项目管理模式为目的，提出了以知识管理为中心的信息系统项目管理领域模型、以知识管理为主导的信息系统项目管理过程模型、以知识为基础的信息系统项目管理组织发展层次模型以及以知识和知识管理为纽带的信息系统项目管理总体框架，用于指导信息系统项目管理实践。     

The effects of knowledge management systems on emergent teams: towards a research model

This article describes how knowledge management systems can enhance the effectiveness of teams that analyze complex, non-recurring problems by improving the way that team composition evolves. Knowledge management systems reduce the costs of searching for specialized knowledge resources, making it more likely that teams will incorporate a diversity of knowledge. Drawing on the concept of requisite variety, this article argues that increases in team knowledge variety lead to improvements in the effectiveness of the solutions generated by a team, which in turn enhance their organization's adaptive ability. This process also reinforces the existing distribution of knowledge within the organization, increasing employee specialization. The author develops a series of propositions and combines them into a research model from which he draws implications for researchers and managers.     

A stage model of organizational knowledge management: a latent content analysis

This study develops an integrated management framework for building organizational capabilities of knowledge management. The framework consists of four major components of management: organizational knowledge, knowledge workers, knowledge management processes, and information technology. Based on the framework, this study proposes a stage model of organizational knowledge management encompassing the initiation, propagation, integration, and networking stages. Each of the four stages is differentiated in terms of its management goals, activities, and characteristics of the management components. To validate the proposed stage model, we conducted a latent content analysis of 21 knowledge management case reports. While the results do not validate the time sequence of each stage, they do reveal meaningful clustering of distinct case organizations in different knowledge management implementation stages.     

基于知识融合技术的产品设计知识模型研究*

为解决机械产品设计中知识融合的问题,建立了一种基于本体的产品设计知识模型。基于此,提出了一种基于模糊证据理论的融合推理方法,这种方法将模糊集引入证据识别空间中,利用证据合成与决策规则得出知识融合的结果,这种方法弥补了本体建模时的不足并解决了不确定性知识的推理。最后,将该知识模型应用于制造行业产品设计中,帮助制造企业缩短产品设计周期和提高开发质量,同时也有利于产品设计知识的共享和重用。     

Knowledge management of product design: A requirements-oriented knowledge management framework based on Kansei engineering and knowledge map

For the knowledge management of product design, knowledge innovation is the foundation and motivation for the independent innovation and enhancing the core competitiveness. Most of the product knowledge exists in the brain of designers. How to obtain the required knowledge accurately in massive knowledge database becomes the key to knowledge innovation. However, the design knowledge based on consumer’s requirement has not been extensively studied. There is no consensus on the reasonable and effective implementation of the knowledge management framework to select the optimum design knowledge based on the consumer’s requirements. In this study, to efficiently realize the knowledge acquisition and knowledge selection, a requirements-oriented knowledge management model is established, with the advantage of Kansei engineering in knowledge acquisition and multi-objective decision-making in knowledge selection. Finally, the outdoor leisure chairs design is used as a case study to explain the implementation of the knowledge management framework. To reveal the advantages of the framework, it was compared with other frameworks. The results show that the proposed knowledge management framework is more efficient and provided a method of designers to acquire design knowledge based on the consumer’s requirements.     

基于Web的矿井提升机知识管理系统

为实现矿井提升机设计知识的管理与共享,分析了知识管理系统总体结构和组织方式,利用网络技术、数据库技术等设计了基于Web的矿井提升机知识管理系统。该系统包含实例库、零件库、材料库、文献库等模块,为提升机设计人员提供了在线快速获取知识的服务平台,大大缩减了提升机设计周期,提高了设计效率。     

基于SDLC的知识管理实施研究*

知识是竞争优势的根源,知识管理是挖掘这种竞争优势的有效手段,而知识管理的实施又是重中之重.首次将软件开发中业已成熟的生命周期法(SDLC)引入知识管理领域,以其系统化、阶段化的思想指导知识管理的实施.     

基于本体的教学领域知识库建模研究

本体是一种非常有效的知识建模方法.以《自动控制原理》学科为例介绍了本体在构建教学领域知识库模型中的应用,并且用具有很强网络交互性的XML语言实现了该本体的描述.提出用7元属性来描述教学知识概念,并且详细叙述了每个属性的含义及其形式化的定义.这样得到的教学领域知识库本体模型将是一个语义完整、复杂但又清晰的语义网结构.     

基于本体的工作流知识管理系统的研究

知识管理已成为企业在信息化条件下提高竞争力的必要手段,工作流系统是支持工作流定义、执行和监控的计算机软件系统,针对工作流系统应用在企业知识管理时面临的流程数据整合不易,文件内容词汇关系的不明确与存取控制不便等问题,提出了一种基于本体的工作流知识管理系统架构,并介绍了其设计及实现机制.该系统以XML作为流程文件交换与存储格式,利用本体论的方法将不同知识领域包含的概念及关联特性整合进工作流程中,并设计了基于角色继承的授权管理机制进行精确的文件存取控制.