Innovation at work: The relative advantage of using consumer IT in the workplace

Employees' personal devices are increasingly evident in the workplace; the use of non‐enterprise sanctioned hardware and software is now commonplace. This phenomenon, frequently referred to as IT consumerization, is gaining momentum. Employees increasingly are using their own devices and choosing their own software (eg, Google Apps, Skype or Dropbox) in addition to—or instead of—enterprise IT. Employees are turning from consumers of enterprise IT to IT deciders, bypassing the IS department to use what critics call “rogue IT.” While discouraged in some contexts, the influx of consumer IT into the workplace has been suggested to influence innovative behaviours among employees. Although the phenomenon is very prevalent, research lags in the operationalization of an IT consumerization model. In this paper, we take a close look at the antecedents and consequences of consumerization behaviours. We examine to what extent an individual's level of satisfaction with enterprise IT in juxtaposition with the level of perceived relative advantage of consumer IT over enterprise IT influences an individual's usage of consumer IT in the workplace; we also examine how organizational mandates and IT empowerment influences IT consumerization behaviours. Finally, we investigate the influence of IT consumerization on innovative behaviours at work.     

Jobs, trades, skills, and the profession

Is the reputed shortage of IT skills a political scam or is the computing profession itself at fault? The author considers IT professional responsibility and training issues.     

Contextual influences on user satisfaction with mobile computing: findings from two healthcare organizations

Mobile information technologies (IT) are transforming individual work practices and organizations. These devices are extending not only the boundaries of the ‘office’ in space and time, but also the social context within which use occurs. In this paper, we investigate how extra-organizational influences can impact user satisfaction with mobile systems. The findings from our longitudinal study highlight the interrelatedness of different use contexts and their importance in perceptions of user satisfaction. The data indicate that varying social contexts of individual use (individual as employee, as professional, as private user, and as member of society) result in different social influences that affect the individual's perceptions of user satisfaction with the mobile technology. While existing theories explain user satisfaction with IT within the organizational context, our findings suggest that future studies of mobile IT in organizations should accommodate such extra-organizational contextual influences.     

IT professionals' person–organization fit with IT training and development priorities

Person–organization fit (P–O fit) research and practice have been hindered on account of the difficulty of operationalizing the richness, complexity and subjectivity of the P–O fit phenomenon. P–O fit for technology professionals is further complicated by the rapidly changing demands the IT profession places on its constituents to continually engage in training and development. A human capital perspective is adopted as a lens through which to view the IT professional's P–O fit, and Social Cognitive Theory is proposed as a framework within which to incorporate the principles of Concourse Theory, which is the guiding philosophy of Q‐Methodology and Q‐sorts. The Q‐methodology was used as a means to operationalize the IT professional's P–O fit with respect to IT training and development. Analysis revealed five distinct P–O fit types of perspectives that explained 35% of the population variance. Post‐hoc analysis of the five types revealed that they are interpretable through the lens of the human capital perspective. The results show promise for continued research on the subject, as well as implications for both researchers and practitioners.     

Evaluating cross-organizational impacts of information technology – an empirical analysis

This paper documents information technology (IT) impacts that extend across organizational boundaries based on the economic theory. It evaluates how a firm's production cost is affected by the IT decisions of its business partners, over which it has no direct control. Using cross-sectional data on 100 audit engagements for the 100 largest continuing clients of a leading international public accounting firm's main office, it empirically evaluates the impact of the clients’ IT choices on their supplier's (the public accounting firm's) production costs, professional allocations and product prices. The results indicate, other things being equal, that the higher intensity or complexity a client's IT exhibits, the more effort public accounting professionals need to exert, thus, the higher the production cost incurred by the public accounting firm. In contrast, the better documentation or security a client's IT furnishes, the lower the cost the public accounting firm sustains. Furthermore, such differences in production cost are eventually passed on to the client via differences in product price.     

Leveraging the IT competence of non-IS workers: social exchange and the good corporate citizen

Organizational IT competence is fundamental to achieving strategic value through technology investments. Importantly, as business users continually gain experience with enterprise systems and a new generation of tech-savvy workers enters the labour force, IT competence is increasingly distributed beyond the IS department. Despite its strategic potential however, IT competence residing within the functional areas of the firm is essentially untapped until it is volunteered by functional area knowledge workers. Addressing the changing landscape of IT competence across the enterprise, the current study examines factors that drive business professionals to volunteer their IT competences to the firm. This research introduces the concept of IT competence volunteering, which is conceptualized as a form of organizational citizenship behaviour that is not explicitly contracted by the firm and may not be directly rewarded. Guided by social exchange theory, a multi-foci model is introduced that positions IT competence as well as workplace exchange relationships as antecedents of IT competence volunteering intention. Overall, the study's results empirically demonstrate the important impacts that user-IS department exchange and perceived organizational support have on the business professional's intention to volunteer his/her IT competence to the firm.     

Strategic IT alignment Projects. Towards Good Governance

The senior management of organisations frequently perceive IT Projects as merely technological in nature. They fail to realise that in reality, the mission of IT is to provide technology-based support to business processes that can be key to the organisation. This lack of understanding means that these IT projects are not aligned with the business objectives and that investments in resources and personnel are not adequately prioritised. This can lead to an opportunity loss: a mere computerising of the business is sought, and processes that could turn out to be transformative, generating added value, driving a true digital transformation of the business are overlooked. This article proposes a model for implementing and operating a portfolio of strategic IT projects. Based on Good Governance principles, these latter projects move strategic decision-making up to an organisation's senior management, succeeding in gradually implicating these managers into the IT strategy. But above all, the model succeeds in achieving the targeted strategic alignment of IT projects with the organisation's business objectives and interests. The model has already been implemented in fourteen medium and large size public universities. The follow-up through interviews of the nine longest-standing experiences—some are nearly a decade old—revealed that the portfolio implementation strategy had helped to markedly improve the following elements: the institutions’ state of maturity of Good Governance; senior management's involvement in IT projects; and the identification of the most interesting IT projects for the business. To conclude, based on our experience, we can affirm that the strategic IT alignment projects is an effective IT Governance tool and, by extension, an example of Good Governance practice.     

IT management capability and its impact on the performance of a CIO

Viewed from the perspective of the activity competency model (ACM) and prior theoretical works, we developed a conceptual framework for investigating the capability of IT management personnel and its impact on the performance of a CIO. A scale for measuring a CIO's effectiveness and management capability was developed and validated. A partial least squares method was used to test the conceptual model empirically and hypotheses were tested through data collected in a large-scale survey. The results supported the proposed framework, and confirmed our hypotheses that both IT and managerial competencies have positive significant impact on the effectiveness of a CIO. We also found that his or her IT management capability significantly impacted the CIO's performance. Our findings are likely to be of particular value to those concerned with IT management training and competency development for CIOs.     

Support Tool Reviews

Abstract

On August 27, 2000, the IT audit profession lost Don Wood, one its pioneers. Wood was involved with many of the key events of IT (EDP) auditing in the 1960s and 1970s. In 1992, this author conducted a survey of the IT audit pioneers and experts. (The EDP Auditor Journal, Volume III, 1993, con-tains “Pioneers of EDP Auditing in North America,” an article on the methodology that was employed in this survey and its results.) In the survey, Wood was placed ninth in the ranking of the most influential “pioneers” of EDP auditing, and the book on it that he wrote with Bill Mair and Keagle Davis was tied for second in the ranking of influential literature. (According to both Keagle Davis and Don Wood, Bill Mair was the innovator of parallel simulation.) These results show the respect that the profession's early leaders had for Wood's contributions to IT auditing.     

B-SCP: A requirements analysis framework for validating strategic alignment of organizational IT based on strategy,context, and process

Ensuring that organizational IT is in alignment with and provides support for an organization's business strategy is critical to business success. Despite this, business strategy and strategic alignment issues are all but ignored in the requirements engineering research literature. We present B-SCP, a requirements engineering framework for organizational IT that directly addresses an organization's business strategy and the alignment of IT requirements with that strategy. B-SCP integrates the three themes of strategy, context, and process using a requirements engineering notation for each theme. We demonstrate a means of cross-referencing and integrating the notations with each other, enabling explicit traceability between business processes and business strategy. In addition, we show a means of defining requirements problem scope as a Jackson problem diagram by applying a business modeling framework. Our approach is illustrated via application to an exemplar. The case example demonstrates the feasibility of B-SCP, and we present a comparison with other approaches.     

Job orientation,perceptions, and satisfaction a study of information technology professionals in Singapore

In this paper, we develop a conceptual model for job satisfaction vis-a-vis technical or managerial orientation of the information technology (IT) professional's job. We suggest that the linkage is mediated by perceptions of the professional on the “micro-environment” of the job (occupational pay fairness and occupational advancement prospects) as well as on the “macro-environment” of the job (organizational progressiveness posture and organizational cohesiveness). The model was supported empirically by testing a sample of 140 IT professionals in Singapore. We found that a high degree of technical orientation results in the perception that moving into management would bring better pay and advancement prospects; this then leads to job dissatisfaction. Further, a technical orientation brings a perception that the organization is a less progressive place and is held together by an emphasis on procedures rather than on accomplishments. On a broader perspective, our findings would be useful for Singapore policy makers in national IT manpower planning as well as in fine-tuning its implementation of the current vision of Singapore as an “intelligent” island by the turn of the century.     

Professional Essence

The IT profession might need to commit itself to protecting the public interest, and members of the profession might need to accept this ethical obligation as a requirement of belonging to the profession. But the key to being accepted as a professional by the public is to consistently demonstrate your trustworthy nature, and that requires a commitment to acting with trustworthy intentions and working with trustworthy competence.     

The moderating role of IT-business alignment in the relationship between IT governance,IT competence,and innovation

Results from a survey of senior executives/officers in charge of IT suggest that while greater IT governance triggers more innovation, IT-business alignment does not moderate this relationship. Executive management IT competence has a direct and positive impact on innovation, and this relationship is stronger when moderated by IT-business alignment. However, regardless of IT-business alignment, innovation is not significantly affected by the board’s IT competence but is positively impacted by IT intensity. This study extends the IS literature on the role of IT in innovation and contributes to the IT governance literature.     

The State of IT Auditing in 2007

SUMMARY

Summing-up the state of such a broad professional field in just a few short pages is not easy so, in place of a thousand words, here is a picture. This article examines the state of IT auditing today, looking at issues such as pressures on the profession, characteristics of modern IT auditors plus the tools and techniques available to them, and ends by gazing into the crystal ball to see what might be coming next.     

Opening the black box of system usage: user adaptation to disruptive IT

According to Benbasat and Barki (2007), systems usage has remained a black box in spite of the fact that the construct lies at the heart of a host of studies in the field. We know very little about how exactly users cope with information technology (IT), especially disruptive IT. To answer such questions, we grounded our current work in Beaudry and Pinsonneault's Coping Model of User Adaptation (2005; CMUA), a model that explains user strategies appraising an IT event. These strategies are a response to threats and opportunities embedded in the IT event and are impacted by the level of control users have over the situation. In the current study, following CMUA, we develop and test measures for a deeper understanding of systems usage and user adaptation to IT through a 2 × 2 laboratory experiment. Overall, we found strong support for the CMUA model.     

What goes on in school-based ITT?

Abstract Initial Teacher Training (ITT) is destined to become more, perhaps entirely, school-based. Teacher competence with IT is still being developed. How might this lack in competence impact on trainee teachers learning to use IT in school? This paper considers the classroom experiences of trainee teachers following an early years, school-based BA (QTS) degree. Working in pairs the trainees undertook a range of IT work that was planned to exploit cross-curricular links. Observations of their work in school and recordings of class teacher/trainee conversations are used to describe the reality of school-based ITT. The data suggest that the value of the school-based work is largely restricted to that of planning for, and doing, in a specific context. There is little evidence that the class teachers are able to act as mentors for the trainee's IT work. This could have serious consequences for the IT competence of the future teaching profession.     

The (dis)placement of women in the IT workforce: an investigation of individual career values and organisational interventions

This paper reports on an investigation of career anchors of women in the information technology (IT) workforce that was directed at enhancing within‐gender theorising about career motivations of women in the IT profession. Our theoretical lens, the individual differences theory of gender and IT, enabled us to look more critically at how the effects of interventions are embedded in the range of women's career anchors that takes within‐gender variation into account. The analysis demonstrates that organisational interventions must be flexible enough to account for the diversity and variation among women. Further, the analysis shows that it is necessary to move away from ‘one size fits all’ organisational interventions that often reflect stereotypes about women in the IT workforce.     

Knowledge Sharing Analytics: The Case of IT Workers

ABSTRACT

The current study proposes a new framework for knowledge sharing (KS) analytics among information technology (IT) workers, based on an electronic source of collaborative software used by IT developers. It attempts to formulate a new objective way to measure actual KS. The findings confirm previous reports of differences in KS motivation between internal and external IT workers. The metrics of electronic source footprints proposed in this study have confirmed that the KS level of external IT workers is significantly lower than that of internal IT workers. Several practical implications for better knowledge management (KM) are discussed, including the measuring of KS levels on an ongoing basis, and practices that should be considered when employing external IT workers, in order to motivate collaborative behaviors and team work in IT departments.     

Clinical managers' identity at the crossroad of multiple institutional logics in it innovation: The case study of a health care organization in England

Clinical managers play a crucial role in securing the implementation and sustainability of information technology (IT) innovation in health care. Yet, not all clinical managers are willing and able to support IT innovation, particularly when the institutional logics of an IT innovation challenge their professional practice. We investigate how clinical managers use their hybrid identities to reconcile differences among competing institutional logics that affect IT innovation. Based on three examples of IT innovation (telehealth for obstructive sleep apnoea, telehealth for heart failure, and electrocardiograms) in a health care organization in England, we identify three roles in IT innovation (innovation advocate, innovation broker, and innovation laggard) that clinical managers enacted in response to three degrees of conflict between institutional logics (no conflict, moderate conflict, and high conflict), respectively. We make the following contributions. First, we demonstrate how clinical managers' perception of their hybrid role in relation to their professional identity influences their response to the conflicting institutional demands of IT innovation. We conclude that clinical managers' fragmented identities can compromise their ability to effectively manage IT innovation in health care. Second, our findings raise implications for understanding the role of professionals' hybrid identities in the implementation of digital transformation at the intersection of multiple institutional logics.