Positive and negative aspects of the work of information technology personnel: An exploratory analysis

This paper re-analyses data gathered in a 1989 research among Dutch information technology personnel. Working from Karasek's job stress model, we use exploratory multiple correspondence analyses on the aggregated data matrix of occupations and work items. We employed two models: one that emphasised the negative evaluations of job aspects, and one that emphasised positive evaluations. The structuring of positive evaluations of job aspects proved most meaningful. Occupations could be distinguished into three groups. The first and largest group is characterised by a fairly balanced degree of autonomy and workload. A second group comprised of middle management occupations is characterised by unfavourable judgement on workload, matched by insufficient autonomy; as such, employees in these occupations appear at risk of overburdening. A third group of computer specialists report a workload that is too slight given their degree of autonomy; this group appears to be at risk of underburdening.     

Associating organizational strategic performance with information technology investment: an exploratory research

In the last twenty years, firms have witnessed an explosive growth in information technology (IT) investment. This is true both for manufacturing industries and service industries. The existing literature on IT investment and organizational strategic performance, however, provides very little evidence linking IT investment to organizational strategic and economic performance. The present research investigates whether certain IT investment measures are useful in differentiating organizational economic performance among the most effective information technology users. Eight measures were used to represent IT investment. Ten ratios were utilised to measure organizational strategic and economic performance. The sample organizations were analysed using multidimensional cluster analysis. The results of the analysis suggest that a clear distinction exists between organizations in terms of IT investment and organizational strategic and economic performance. This is true even among the most effective users of information technology. The results also suggest that the majority of the organizations that are investing more in IT seem to be achieving superior strategic and economic performance.     

在数字化校园背景下推进人事管理工作信息化

本文主要分析在数字化校园背景下,人事管理工作为什么要实现信息化以及人事管理系统建设的具体方案。     

Impact of national culture on information technology usage behaviour: an exploratory study of decision making in Korea and the USA

The globalization of world markets has led to the introduction of information technology, most often developed in western cultures, to other societies. Cultural values were embedded in the design and use of these technologies. Often, the receiving society did not embrace the technology because of culture. Examples of such behaviour include executive information systems and group decision support systems, which are cited later. This study examines the use of non-specific applications of information technology for organizational decision making. A survey instrument was developed to measure decision makers' perceptions of the impact of information technology on the decision process. Decision makers in Korea and the USA indicated their perceptions of the extent information technology use impacted their decision making activities. The results indicated some behaviours appeared to change to take advantage of the technology, while others, particularly those associated with the cultural preference for communication, did not.     

Media usage and velocity in executive information acquisition: an exploratory study

This paper reports on a field study that addresses three important dimensions of information use in decision making: (1) how combinations of information source and medium change over time as executive decision-making processes unfold; (2) how the rate of information acquisition affects media selection; and (3) how media usage patterns feed into and out of meetings. The findings extend the integrated literature of information acquisition and decision making, introduce the notion that the velocity of information acquisition influences media selection during the decision-making process, and expand the understanding of executive information gathering in the practice of business. The authors identify potential applications for information systems practice and raise critical issues to help focus future research.     

Integrating cognitive and collective aspects of work in evaluating technology

Ergonomic criteria are receiving increasing attention from designers but their applications do not ensure that technology matches the user's abilities, needs, and work constraints. In this paper, we used two series of studies conducted in the healthcare system to illustrate how important work analysis is in evaluating new technology in order to identify critical dimensions of work and anticipate the impact of the devices on these dimensions: one looking at a new automatic drug device for anesthetists and one at a new robotic surgery system. Given the results, we developed a methodology for evaluation of new technology in complex systems. The aim is to insist to assess the impacts of technology on all the dimensions of work: technical, performance, cognitive, organizational, and economic. Which dimensions and criteria will be developed more in detail depends on the results of the work analysis.     

Positive and negative aspects of online community cultivation: Implications for online stores’ relationship management

We investigated how online community building might affect the development of relationships with customers of online stores. Adopting social identification and relationship marketing perspectives, we examined the positive and negative aspects of online community cultivation and tested the meditating mechanisms involved in member participation processes. A survey-based study, conducted with 913 online consumers, revealed that community interaction can lead to consumer power through community identification and relationship investments. Furthermore, we found that perceived e-tailer support negatively affected the relationship between identification and consumer power. We concluded with a discussion of the key managerial and research implications of our findings.     

Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision-making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision-making. Effective technologies for intercultural communication included e-mail, teleconferencing combined with e-Meetings, and team rooms. Cultural diversity influenced selection of the communication media.     

Web-enabled wireless technology: an exploratory study of adoption and continued use intentions

This study builds upon previous research by comparing and contrasting the decision to adopt wireless technologies with the decision to continue to use wireless technologies. In the context of web-enabled cell phones, we propose, test and compare the predictive ability of two value-based models using a multi-group analysis. The findings suggest that regardless of whether an individual was choosing to adopt or continue to use a web-enabled cell phone, perceived usefulness, enjoyment and perceived fee influenced perceived value. In turn, perceived value influenced the adoption or continued use decision. Technicality had a significant negative effect on perceived value in the context of continued use, but not for adoption. Our results also suggested a shift in the importance of benefits in the formation of perceived value; perceived usefulness played a greater role for adopters, while enjoyment played a better role for continued users. Lastly, our results indicated that uncertainty avoidance did not mediate the relationship between perceived value and intention in either the continued use or adoption contexts, while habit was significant in its mediation of the relationship between perceived value and continued use intention. Collectively, habit and perceived value explained 71% of the variation in continued use intention.     

Workforce configuration and workflow analysis of an information technology organization: a queueing network approach

This paper addresses two issues related to a hypothetical division in the Canadian Forces Geomatics Organization, which is devoted to the production of information in support of the U.S. National Imaging and Mapping Agency's (NIMA) Foundation Based Operations. First, the optimal configuration of the division is determined using queueing network and optimization principles. The second issue concerns the examination of the system behavior, given the system configuration. Bounding analysis, in classical queueing theory, is used to acquire insights into the problem. The contribution of the paper lies in the derivation of an alternative geomatics network architecture and the illustration that the L/sup /spl infin// norms on the expected steady-state waiting times between the two network representations, are equivalent. The objective of the revised architecture is that the theory of product-form solutions can be employed. In addition, the paper proposes a means to transform the nonlinear integer programming Internet protocol (IP) problem to a linear IP, using approximation techniques and pre-tabulated probability-related functions. Finally, in anticipation of the surge and volume of geomatics information in support of Joint Vision 2010, this workforce and workflow analysis is of utmost importance. This paper provides a timely contribution toward the resolution of some of these military organizational issues.     

Social systems that marginalize the psychological and organizational aspects of information technology

This polemical paper is concerned with identifying the factors which serve to marginalize the psychological and organizational aspects of the development, implementation and use of information technology. Five sets of factors are delineated, those associated with: end-users; suppliers, 'experts' and the development process; management and organizations; research and development; and education and understanding. The analysis points to the presence of a complex, mutually reinforcing set of social systems acting to marginalize psychological and organizational concerns, and helps explain the massive difficulties in achieving change. It also reveals that psychological and organizational expertise tends to be supply-pushed rather than demand-pulled into the community. This may help explain why many working in this field fail to practise the user-centred approaches that we preach.     

Social systems that marginalize the psychological and organizational aspects of information technology

Abstract

This polemical paper is concerned with identifying the factors which serve to marginalize the psychological and organizational aspects of the development, implementation and use of information technology. Five sets of factors are delineated, those associated with: end-users; suppliers, ‘experts’ and the development process; management and organizations; research and development; and education and understanding. The analysis points to the presence of a complex, mutually reinforcing set of social systems acting to marginalize psychological and organizational concerns, and helps explain the massive difficulties in achieving change. It also reveals that psychological and organizational expertise tends to be supply-pushed rather than demand-pulled into the community. This may help explain why many working in this field fail to practise the user-centred approaches that we preach.     

Elements of the information technology of cytological specimen analysis: Taxonomy and factor analysis

The automated software system “Black Square,” Version 1.2 is described. The system is intended for the automation of image processing, analysis, and recognition. It is an open system for generating new knowledge: objects, algorithms of image processing, recognition procedures originally not intended for image processing, and methods for solving applied problems. The system combines the features of information retrieval, reference, training, and computing systems. This work was partially supported by the Russian Foundation for Basic Research, project nos. 03-07-90406, 05-04-49846, and 05-07-08000; by the INTAS grant no. 04-77-7067; by the Cooperative grant “Image Analysis and Synthesis: Theoretical Foundations and Prototypical Applications in Medical Imaging” within agreement between Italian National Research Council and Russian Academy of Sciences (RAS); by the grant of the RAS in the framework of the Program “Fundamental Science to Medicine.” An erratum to this article is available at .     

Applied aspects of the synthesis and analysis of voice information

The authors present new results in solving problems of concatenative segment synthesis of voice information with prosody and vocal utterance, computer modeling of human voice signals based on joint models of human voice source and vocal tract, and speech signal preprocessing for automated documenting systems. The experiments show the efficiency of the proposed approaches.     

Knowledge transfer,translation and transformation in the work of information technology architects

ContextInformation Technology (IT) architects are the professionals responsible for designing the information systems for an organization. In order to do that, they take into account many aspects and stakeholders, including customers, software developers, the organization’s business, and its current IT infrastructure. Therefore, different aspects influence their work.ObjectiveThis paper presents results of research into how IT architects perform their work in practice and how different aspects are taken into account when an information system is developed. An understanding of IT architects’ activities allows us to better support their work. This paper extends our own previous work (Figueiredo et al., 2012) [30] by discussing aspects of knowledge management and tool support.MethodA qualitative study was conducted using semi-structured interviews for data collection and grounded theory methods (Strauss and Corbin, 1998) [5] for data analysis. Twenty-seven interviews were conducted with twenty-two interviewees from nine different companies through four cycles of data collection and analysis.ResultsCompanies divide IT architecture activities among different roles. Although these roles receive different names in different organizations, all organizations follow a similar pattern based on 3 roles: enterprise, solutions and software architects. These architects perform both the technical activities related to the IT architecture and the social activities regarding the communication and coordination with other stakeholders and among themselves. Furthermore, current tools used by IT architects lack adequate support for all these aspects.ConclusionThe activities of the different IT architects are highly interconnected and have a huge influence in the way the requirements are handled in every phase of the development of an information system. The activities of IT architects are also important for knowledge transfer, translation and transformation, since they receive from and spread information to different groups of stakeholders. We also conclude that they lack appropriate tool support, especially regarding support for their collaborative work.     

An exploratory study of information technology evaluation and benefits management practices of SMEs in the construction industry

While the number of articles on IT evaluation and benefits management has been substantial, limited attention has been given to these topics in small and medium-sized enterprises (SMEs), particularly the construction industry. This paper presents findings from a questionnaire survey that sought to examine the approaches used by 126 construction organisations to evaluate and justify their IT investments, as well as the benefits and costs that they have experienced due to IT implementation. The analysis of their responses identified three key findings. Firstly, different organisation types significantly differ in the amount they invest in IT and their firm size (in terms of turnover and number of employees) does not influence investment levels in IT. Secondly, the evaluation process adopted by construction SMEs is used as for both control and learning. Thirdly, a major barrier to justifying IT investments was attributed to having no strategic vision. While organisations experienced no significant differences in the tactical and operational benefits incurred after the adoption of IT, differences were found with respect to the strategic benefits. If construction SMEs are to leverage the benefits of IT, then this should form an integral part of their business strategy. Considering this, recommendations for IT evaluation for construction SMEs that are also pertinent for SMEs operating in other industry sectors, are presented.