Collaboration and opportunism as mediators of the relationship between NPD project uncertainty and NPD project performance

This study aims to conceptualize NPD (New Product Development) project uncertainty and investigate how the project uncertainty influences project performance through collaboration and opportunism. An empirical examination is conducted to test such relationships within the scope of Korean manufacturing firms, which are currently engaging in NPD projects with their key partner. Structural equation modeling (SEM) is performed to prove proposed hypotheses. The empirical findings suggested that higher level of project uncertainty leads to collaboration and opportunism and that these two factors come into play in project performance in an opposing way: collaboration serves as a driver of project performance whereas opportunism acts as a barrier against it.     

Relationships between project governance and information technology governance and their impact on project performance

This research endeavors to address the question of how to enhance project performance through exploring the relationships among information technology (IT) governance, project governance and project performance. The research utilizes an empirical survey methodology. The survey of 533 working professionals in various industries renders 282 usable responses or a response rate of 53.91%. The results suggest that both IT governance and project governance have a positive impact on project performance. Moreover, we found that three dimensions of IT governance (i.e., strategy setting, value delivery, and performance management) are positively associated with project performance while all three dimensions of project governance (i.e., portfolio direction, project sponsorship as well as project effectiveness & efficiency, and disclosure & reporting) are positively associated with project performance. Additionally, the alignment between IT governance and project governance is also found to be positively associated with project performance. These findings provide evidence to project management professionals in regard to IT governance and project governance being part of the operational strategy in facilitating the success of projects. It also demonstrates the importance of the alignment strategy between IT governance and project governance in enhancing project performance.     

The effects of project uncertainty and risk management on IS development project performance: A vendor perspective

The structural contingency perspective has been widely used in information systems development (ISD) project risk management research. This paper develops an integrative model to explore the moderating effects of uncertainty on the relationship between risk management and IS development project performance from a vendor perspective, rather than the client perspective that is mainly employed in the literature. A survey-based research design is used to collect data to test the proposed model. The results reveal that project uncertainty can moderate the effects of project planning and control on process performance and the effects of user participation on product performance. More specifically, the results indicate that project planning and control makes a greater contribution to process performance when there is a low level of inherent uncertainty and that user participation makes a greater contribution to product performance when there is a high level of inherent uncertainty. The results of this study contribute to a more acute understanding of the contingency approach to ISD project risk management.     

Project governance mechanisms and the performance of software development projects: Moderating role of requirements risk

Over the years, practitioners and academicians have been perplexed by low efficiency and poor performance in IT projects. Previous studies have uncovered a variety of critical factors, including effective project governance mechanisms that can trigger project performance and curb opportunism. However, an obvious question that emerges is how effective these governance mechanisms are at improving the performance of an IT organization and software development project in the presence of risk factors. Hence, the overarching objective of the current study is the development of a moderation model to investigate the effectiveness of these governance mechanisms in the presence of requirements risk. This paper follows a positivist research philosophy where a quantitative deductive approach has been used to collect the data of 318 respondents from 175 software development firms based in Pakistan. Statistical Package for the Social Sciences (SPSS) and Structural Equation Modeling (SEM) through SmartPLS 3 have been used to analyze the hypotheses. The results of the study indicate that contractual and relational governances significantly influence project performance and are useful in reducing opportunism. Moreover, there is evidence that the presence of requirements risk tends to negatively moderate the influence of contractual and relational governances on project performance. The findings will help not only Pakistan's software firms, but also those in developing countries that want to improve performance through effective project governance and risk management.     

Leadership,regulatory focus and information systems development project team performance

One primary function of a leader is to motivate followers to achieve project goals. Based on regulatory focus theory, actors may strive to the optional situation (promotion focus) or try to avoid not meeting the minimum requirements (prevention focus). This paper focuses on exploring the effect of leadership styles (transformational and transactional) on the collective regulatory focus of project team (promotion and prevention) and investigate the relationship between regulatory focus and project teamwork outcome. Data collected from 154 IS professionals shows that intelligent stimulation, idealized influence, and inspiration components of transformational leadership lead to promotion focus, and exception management and error-focus components of transactional leadership lead to prevention focus. Promotion focus associates with a higher quality system and less delay. The relationship between regulatory focus and project performance is contingent on the level of uncertainty.     

Task completion competency and project management performance: The influence of control and user contribution

Recent research examines the relationship between competency and success in the information systems project environment. The links, however, are not well established and the antecedents of competency not well explored. We model the link between general task completion competency and performance of development teams with two crucial antecedents built by other stakeholders, the contribution of users and controls established by management. A sample of information systems professionals confirms the model and places a focus on the competencies of the professionals involved in a development. Management must be aware of team level controls and the competencies within a team and not focus on the individual members of a system development team.     

The impact of project capabilities on project performance: Case of open source software projects

Open Source Software (OSS) projects are contingent on volunteer developers and voluntary contributions from users, accordingly, traditional performance measures used for software projects, like being on time and budget, and satisfying specifications, may not be relevant for such projects. Although researchers have studied some predictors of OSS project performance, there is a lack of empirical work that studies the impact of project capabilities on the performance of OSS projects. Therefore, this paper studies project capabilities as potential predictors of OSS project performance. The data, gathered from 607 OSS projects over time (in two snap-shots), were consistent with Dynamic Capability Theory (DCT). In other words, the results showed that in order to achieve higher project performance, OSS projects need to have strong capabilities in terms of proactive and efficient defect-removal as well as proactive and efficient functionality-enhancement. The implications of these results for the OSS research community are discussed, followed by recommendations for OSS practitioners.     

The association among project manager's leadership style, teamwork and project success

This study aims to examine whether the impact of teamwork on project performance was moderated by the following data class variables: industry sector, total installed cost, owner regulation, initial site, team size, complexity, project type, and international involvement. Additionally, this study also investigated the relationships among the project manager's leadership style, teamwork, and project success. To address the primary aims, a questionnaire-based survey was used to measure the project manager's leadership style, teamwork, and project success in terms of schedule performance, cost performance, quality performance, and stakeholder satisfaction. The analyses suggest that increases in levels of leadership may enhance relationships among team members. The results also indicate that teamwork exhibits statistically significant influence on project performance. Finally, the findings suggest that project type has a moderating effect on the relationship between teamwork dimensions and overall project success.     

User advocacy and information system project performance

User participation in information system projects is an established practice well backed by research. However, participation is usually considered limited to helping shape the requirements of the system being developed in order to be certain that a functional system is developed. This narrow perspective overlooks the potential of having the user be an advocate for the system to grow support among all stakeholders of the project. We build and empirically test a model that links user advocacy to project performance. The model also establishes links between two potential antecedents of user advocacy, socialization that includes training and relationship development, and extrinsic motivation. All links are positively supported by data collected from 128 matched-pairs of information system users and developers. Information system project managers are encouraged to establish reward structures and training to promote a role of advocacy for the users represented in the project team.     

Understanding the impact of risks on performance in internal and outsourced information technology projects: The role of strategic importance

Successfully managing the risks of information technology projects continues to be a central problem for organizations regardless of whether the project is outsourced or not. While a plethora of studies has examined the effects of risks on performance, majority fail to distinguish the sourcing characteristics of the projects investigated. Furthermore, little is known about the joint effects of strategic importance and the risk on system performance across internal and outsourced projects. Based on data collected from 77 internal projects and 51 outsourced projects, we find that social subsystem and project management risks are negatively associated with system performance in both internal and outsourced projects. However, technical subsystem risk negatively affects performance only in internal projects. While social subsystem risk exerts greater influence on system performance in outsourced projects than in internal projects, the technical subsystem risk has greater effect on performance in internal than that in outsourced projects. Moreover, the effect of project management risk is not different in both types of projects. In addition, strategic importance moderates the relationship between risks and performance. The negative impact of risks on performance is greater in projects that are more strategic. Strategies are proposed to reduce the complexity and potential conflicts inherent to strategic projects because these characteristics may amplify a risk's impact.     

Implementation of project strategy to improve new product development performance

Poor project strategy is one of the major causes of project failure. However, many projects do not adequately develop strategy leading to a poor basis in subsequent phases. Thus, implementation of project strategy is critical to the success of any project. The primary purpose of this study was to validate a model for assessing the relationships among implementation of project strategy, new product development (NPD) project outcomes, and market performance. The analyses suggest that implementation of differentiation, operational, and quality strategies may improve NPD project outcomes. The research results also imply that improvement in NPD project outcomes may enhance market performance, while it helps accomplish the market share and sales goals.     

ISO 9000 certification and construction project performance: The Malaysian experience

Purpose

This paper explores the relationship between an ISO 9000 certified quality management system (QMS) and elements of performance in construction project environments.

Design/methodology/approach

A survey based approach is used to collect data from project managers working in the Malaysian construction sector in both ISO 9000 certified and non-certified organisations. Three elements of performance are explored: project management (PM) practices, financial management (FM) practices and Project Success. The Project Management Performance Assessment model (PMPA) (Bryde, 2003) is used as the framework for assessing PM Practices. 336 completed questionnaires are analysed, with a group of 73 being from ISO 9000 certified companies (a response rate of 48.3%) and a group of 262 being from non-certified companies (response rate = 32.6%). MANOVA are used to explore differences in levels of performance between the two groups.

Findings

Overall there is significance difference in mean scores at the 5% level in respect of each of the PM and FM Practice elements of performance, indicating that ISO 9000 certified companies have enhanced levels of performance in their project environments compared to those in non-certified companies. The two exceptions are the PM Practice related to establishing partnerships and managing resources and the FM Practice related to allowing for inflation and price escalations. The results also indicate that ISO 9000 certification has a positive moderating effect on the casual relationship between PM Practices and Project Success. Based on the survey results a Project Management Performance Assessment for Construction (PMPAC) model is developed, which extends the PMPA to include performance enablers linked to financial management activities.

Research limitations/implications

The survey focuses on the construction sector in Malaysia and further work is required to see if the findings are applicable to other countries and also to other business sectors beyond the construction sector.

Originality/value

The research reported in this paper is original in that prior research into the link of ISO 9000 certification and dimensions of organizational performance has not explicitly focused on project environments. The research findings provide evidence that those seeking to enhance their project performance could gain benefits from developing a QMS and seeking ISO 9000 accreditation. However the finding also indicate that an approach to performance management based solely on establishing a certified QMS may have its limitations in terms of establishing processes for managing the relationships on a project through partnership approaches and in dealing with uncertainty in the external environment, such as price fluctuations. The PMPAC model presented in this paper provides a framework for those working in construction project environments to ensure their project management systems incorporate the key activities that enable better performance.     

Multi-criteria performance analysis for decision making in project management

This study is focused on decision support in the context of product and service development projects. Decision support requires the capacity to characterize the current state of the project (performance evaluation) and the decision-maker's point of view. However, the different projects’ stakeholders do not have the same needs in terms of performance evaluation to support their decision-making processes. Furthermore, in some cases controlling project performance using the elementary components of the Iron Triangle (Cost, Time and Quality) alone seems inefficient. This paper proposes a new multi-dimensional Project Performance Measurement System that would enable managers to deal with the volume of data. The proposition integrates the only character of each project (tasks, objectives, decision-makers personality and competences), several good practices in terms of universal project management dimensions on the one hand, and in terms of performance analysis on the other hand. Then, we show how an aggregation tool called MACBETH is used to analyze the performance measures according to project managers’ own performance interests. A case study illustrates the proposed system.     

Absorptive,innovative and adaptive capabilities and their impact on project and project portfolio performance

This study explores how absorptive, innovative and adaptive capabilities within early project phases affect project and portfolio performances in pharmaceutical and biotechnology R&D organizations. A sequential qualitative–quantitative mixed method was used with 18 interviews and 80 responses to an online survey. The results show effects of absorptive, innovative and adaptive capabilities on short- and long-term project performance and portfolio performance. Absorptive and adaptive capabilities are the primary contributors to the performance outcome, whereas innovative capabilities are a minor contributor. Managerial and theoretical implications are discussed.     

Goal orientations,leader-leader exchange,trust, and the outcomes of project performance

Previous research demonstrates the importance of goal orientation, leader-leader exchange, and trust in work engagement and performance. However, how the relationships among these three variables influence project performance remains unclear. Complementing and extending prior research, this study uncovers how leader-leader exchange and trust affect the relationship between goal orientations and project performance. A cross-sectional analysis of 320 auditing project managers from 50 financial service companies shows that leader-leader exchange and trust mediate how goal orientations influence project performance. We also find that trust further moderates the effect of leader-leader exchange on project performance. Subsequent quantitative analysis of structural equation modeling reveals that leader-leader exchange has the largest direct effect on project performance; team-mastery goal orientation has the second-largest direct effect but the largest total effect. Implications for research and practice are discussed.     

Project complexity and team-level absorptive capacity as drivers of project management performance

Many believe that project complexity reduces project management performance. However, so far research has failed to establish this causal relationship conclusively. We extend research on project complexity by introducing the concept of team-level absorptive capacity and by studying its role as mediator between project complexity and project management success. Applying structural equation modelling to a sample of 285 respondents, we find an unequivocal, direct and positive statistical association between project complexity and delays and overspending. Further, we show that team-level absorptive capacity is critical for successful project management, but also that absorptive capacity can only partially offset the harmful impact of project complexity. Beyond adding to project management theory, the paper contributes to the wider management literature. We establish complexity as an antecedent of absorptive capacity and demonstrate how each dimension of absorptive capacity has unique determinants and outcomes.     

Knowledge leadership to improve project and organizational performance

Conceptualizing knowledge leadership and customer knowledge management (CKM) in the project context is still rudimentary. Thus, the first objective of this study is to assess the associations among knowledge leadership, customer knowledge management, the performance of a precision instrument sales (PIS) project, and organizational performance. The second objective is to determine whether project performance may mediate the effect of customer knowledge management on organizational performance. The third objective is to examine the moderating role of data complexity in the relationship between customer knowledge management and project performance. This study empirically investigated a sample of precision instrument sales projects in Taiwanese high-tech industry. The findings indicate that adoption of knowledge leadership is associated with customer knowledge management. In addition, these analyses suggest that implementation of customer knowledge management influences organizational performance via project performance. The results also show that the positive relationship between customer knowledge management and project performance depends on data complexity.     

Process coordination,project attributes and project performance in offshore-outsourced service projects

Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The objectives are to comprehend the two approaches to coordinating and integrating partners' endeavors during project implementation and to unveil their interactions with project context. Our theoretical and empirical analyses show how the effectiveness of process coordination depends on project attributes individually and jointly.     

Life-cycle performance,management, and optimisation of structural systems under uncertainty: accomplishments and challenges 1

Our knowledge to model, analyse, design, maintain, monitor, manage, predict and optimise the life-cycle performance of structures and infrastructures under uncertainty is continually growing. However, in many countries, including the United States, the civil infrastructure is no longer within desired levels of performance and safety. Decisions regarding civil infrastructure systems should be supported by an integrated reliability-based life-cycle multi-objective optimisation framework by considering, among other factors, the likelihood of successful performance and the total expected cost accrued over the entire life-cycle. The primary objective of this paper is to highlight recent accomplishments in the life-cycle performance assessment, maintenance, monitoring, management and optimisation of structural systems under uncertainty. Challenges are also identified.     

Discovering complexity and emergent properties in project systems: A new approach to understanding project performance

An integrated performance assessment framework based on consideration of complexity and emergent properties in project systems is proposed in this study. The fundamental premise of the proposed Complexity and Emergent Property Congruence (CEPC) framework is that a greater level of congruence between project emergent properties and complexity can potentially increase the possibility of achieving performance goals in construction projects. Two dimensions of project complexity (i.e., detail and dynamic complexity) and three dimensions of project emergent properties (i.e., absorptive, adaptive, and restorative capacities) in the proposed CEPC framework were verified through information collected from in-depth interviews with nineteen senior project managers. In addition, contributing factors to different dimensions of project complexity and emergent properties were identified from the interviews. The results highlight the significance of the CEPC framework in understanding complexity and emergent properties in project systems and providing a new theoretical lens for project performance assessment.