工程项目的复杂性探讨

工程项目实施过程中,项目复杂程度的确定对管理方法和管理模式的选择具有指导意义。讨论了工程项目的复杂性来源,分析了工程项目复杂性判定的方法,探讨了项目规模与复杂性程度的关系。进一步探讨了工程项目的复杂适应特性,这有助于运用复杂适应系统的建模方法和思维模式对工程项目系统进行管理。     

A consideration of reflexive practice within the critical projects movement

This paper offers a theoretical commentary on some of the new directions in project management theory offered by the critical projects movement. Specifically it examines the implications of a specific approach to knowledge – dialectics – that is implicitly mobilized within this movement. It examines the dialectic provenance of much of this thinking: dialectics is afforded an implicit importance within critical project management as it offers a more reflexive approach to both understand and manage projects. In pursuing this examination, this paper positions the critical projects movement within a broader set of critical studies of reflexive management. We examine how these understandings of reflexivity might inform project management itself and help shed light on some important assumptions that critical project thinkers will need to address whilst using dialectic thinking. The aim is to open up new debates within these modes of thinking, and to encourage further explorations of their implications for understandings of practice amongst those interested in more reflexive approaches to project management practice and research.     

Temporal boundary objects in megaprojects: Mapping the system with the Integrated Master Schedule

Recently, a stream of project management research has recognized the critical role of boundary objects in the organization of projects. In this paper, we investigate how one advanced scheduling tool, the Integrated Master Schedule (IMS), is used as a temporal boundary object at various stages of complex projects. The IMS is critical to megaprojects which typically span long periods of time and face a high degree of complexity and uncertainty. In this paper, we conceptualize projects of this type as complex adaptive systems (CAS). We report the findings of four case projects on how the IMS mapped interactions, interdependencies, constraints, and fractal patterns of these emerging projects, and how the process of IMS visualization enabled communication and negotiation of project realities. This paper highlights that this advanced timeline tool acts as a boundary object and elicits shared understanding of complex projects from their stakeholders.     

Technological competence leveraging projects via intermediaries: Viable means to outbound open innovation and mediated capability building?

Aiming at reaping the benefits of open innovation, a growing number of organizations utilizes innovation intermediaries as external facilitators. However, the effectiveness of such intermediaries, especially in outbound open innovation, such as leveraging existing technologies in new market opportunities, remains unclear. We aim to investigate if and how externally conducted technological competence leveraging (TCL) projects provide value to the focal organization. Based on interviews with key personnel and analysis of reports from such projects conducted in the course of several research consortia at CERN, the European Organization for Nuclear Research, we find that the projects were successful in identifying new application fields. Further, the externally conducted projects also contributed to the development of TCL-related project capabilities within the focal organization. This research also identifies a number of barriers to short- and long-term success such as lack of a company-internal perspective and project owners without management responsibilities.     

The role of mindfulness in the management of projects: Potential opportunities in research and practice

Mindfulness is receiving growing attention in the project management community, probably due its proven beneficial effects at individual, team and organization levels in other management domains. Indeed, 80% of the 50 publications identified in this paper were published over the last decade. This review addresses the disparate extant publications related to mindfulness in the field of project management to date and seeks to establish how mindfulness is studied in the management of projects. We first recall the two historical schools of thought, their respective perspective on mindfulness and highlight a recent, reconciling conceptualization of the mindfulness construct termed meta-cognitive practice. Next, we review existing project management works that have included mindfulness theory and categorize them into six main research themes. Project management scholars have studied mindfulness as an enabler of (1) high reliability project organizing, (2) change and innovation, (3) agility and flexibility, (4) mindfulness-based behaviours to be compared with routine-based ones, (5) project actors and project team self-regulation, and (6) megaprojects performance. Third, we provide an overall framework of how mindfulness may benefit the project management field, together with an overall discussion of issues to be addressed. Last, we provide research avenues to foster future research in each of the identified themes. In sum, as the first review on the application of mindfulness in project management research, we contribute to the understanding of how mindfulness can contribute to overall project performance.     

Fundamental uncertainties in projects and the scope of project management

This paper builds on discussions that took place over a series of meetings in the UK of the Rethinking Project Management Network. The management of uncertainty is seen as a necessary condition for effective project management. Sources of uncertainty are wide ranging and have a fundamental effect on projects and project management. These sources are not confined to potential events, and include lack of information, ambiguity, characteristics of project parties, tradeoffs between trust and control mechanisms, and varying agendas in different stages of the project life cycle. Common project management practice does not address many fundamental sources of uncertainty, particularly in ‘soft’ projects where flexibility and tolerance of vagueness are necessary. More sophisticated efforts to recognise and manage important sources of uncertainty are needed. Such efforts need to encompass organisational capabilities, including some aspects of organisation culture and learning.     

Competing management approaches in large engineering projects: The Dutch RandstadRail project

The management of large engineering projects is often a combination of the focus on planning and control, and the ambition to be flexible given the complexity and uncertainties that characterises these kinds of projects. However, control and flexibility impose contradictory requirements upon the management of these projects. The literature on project management reflects this contradiction. Some authors underline that projects require firm planning and control, thus downplaying the role of flexibility. Others emphasise that projects require flexibility and responsiveness, thus moving away from rigid planning and control. In this contribution, we suggest that in practice project managers acknowledge the weakness of both extremes and therefore strive to combine the two. Moreover, we argue that project success is at risk when project managers do not succeed in meeting the requirements of control and flexibility. To be able to investigate how these competing requirements are dealt with in practice, a framework is developed. The usefulness of the framework is explored by applying the framework to the large engineering project Randstadrail—a light rail project in The Netherlands.     

How (do) internal capabilities and the geography of business networks shape the performance of contractors in public procurement tenders? Evidence from the construction industry

Public procurement tenders (PPTs) represent one of the largest sources of income for construction companies; the identification of factors that could favour the winning of these projects becomes more and more interesting. Our work aims to explore how firm-specific capabilities (project management, project administration and innovation) and the geography of its business network shape the success of contractors in winning PPTs, measured as the average value of projects won by the firms. We propose an empirical study of contractors involved in public procurement projects in the construction industry in three Italian regions from 2008 to 2012 employing a fuzzy set qualitative comparative analysis. This methodology allows analysing how different combinations of causal conditions contribute to an outcome. Our research highlights that there are three successful strategies for firms attempting to obtain high-value PPT projects: (1) invest in high-level project management capabilities, engage in business networks with distant clients and intensify innovation capacity; (2) invest in high-level project administration capabilities, engage in business networks with local clients and suppliers (within 100 km), report a large number of certifications and show a high innovation capacity; and (3) invest in growth strategies to increase the size of the company.     

Owner organization design for mega industrial construction projects

The characteristics of Mega construction projects bring great difficulties and challenges to project management, as in the aspects of complexity, uncertainty, integrated management, etc. Mega industrial construction is more difficult to managers. Traditional project management with even appropriate method and data can not meet mega construction projects, so with integrating projects objectives with strategic view, managers should design project organization on the basis of every project characteristics, establish good communication and cross-functional coordination mechanism, create unity and cooperation partnership culture in the project process. This paper has designed an owner organization of a mega industrial construction project according to relevant literature and determining factors of organization, and has also proposed that cross-functional and cross-professional coordination is key to continuous improvement and successful implementation of the organization.     

Balancing control and flexibility in joint risk management: Lessons learned from two construction projects

Joint risk management (JRM) is an approach that highlights the importance of collaboration between the project actors in managing risk that cannot be identified at the outset of the project. Despite the recognition of the concept in the literature, the use of JRM in practice seems to be rare. Based on contingency theory, we investigate how mechanistic (control-oriented) and organic (flexibility-oriented) management systems influence the implementation of JRM in two construction projects. In the first project, the actors managed to achieve a balance between control and flexibility, which paved the way for successful JRM. The extensive use of control in the second project hampered flexibility and constrained the use of JRM. We conclude that JRM requires both control for managing risk that has been identified and flexibility for dealing with unforeseen events. When a mechanistic approach is dominant, risk management remains a formal process carried out individually rather than collaboratively.     

Not all project ambiguity is equal: A typology of project ambiguity and implications for its management

Ambiguity is integral to managing projects, yet little is currently known about the types of ambiguity faced by project managers, and how they respond to the different types of ambiguity. To contribute to knowledge on the nature and outcomes of ambiguity in the project management context, we conducted two studies to explore the types of ambiguity experienced by project managers (study 1) and how project managers experience and manage these ambiguities (study 2). In study 1, we used survey data from 312 project managers describing 704 discrete ambiguous situations in projects to construct a typology of ambiguous situations in the project management context. In study 2, we conducted 18 interviews with project managers to explore how they experience and manage ambiguities in their projects. Collectively, these studies revealed that 1) project managers face numerous types of ambiguities in projects, which we catalogued into seven higher order categories, 2) “task related” ambiguities tend to evoke more positive emotions in project managers, while “people related” ambiguities tend to evoke more negative emotions, and 3) experienced project managers tend to engage in a range of common practices that allow them to effectively manage ambiguity.  Our findings have a range of implications for how project managers can best be trained and supported in the context of high ambiguity.     

Intervening conditions on the management of project risk: Dealing with uncertainty in information technology projects

A review of the outcome of many information technology (IT) projects reveals that they fail to meet the pre-specified project objectives of scope, time and budget. Despite well-established project risk management processes, project managers perceive their application as ineffective to manage risk. This failure may well be attributed to the inadequate application of those risk management processes. The purpose of this research was to investigate how project managers responsible for the management of risk in IT projects actually managed risk and to relate this back to established project risk management processes. In undertaking this investigation, we were seeking to understand the ways in which the project managers’ approaches and behaviours, when considering risk in IT projects, differed from what might be expected. Results show that because of environment-related and decision maker-related conditions, project managers tend to deny, avoid, ignore and delay dealing with risk, with the consequence of those actions having an adverse influence on their perceived effectiveness of risk management and the project outcomes. If project risk management, and its underlying processes are not to be discredited, the behaviour of project managers when confronted by uncertainty should be considered and actions need to be taken to discourage project managers’ irrational actions.     

建设工程项目柔性概念框架研究

建设工程项目面临很大的不确定,柔性是一种应对不确定性的有效工具。以往柔性的研究通常集中在运作管理、供应链、战略管理等领域,建设工程领域关于柔性的探讨有限,且多集中于项目的生产属性,忽视了项目的交易属性。在文献综述的基础上,工程项目的不确定性表现在:项目需求、项目管理绩效达成、交易双方相互关系3个方面;基于此,建设工程项目的柔性被划分为项目产品柔性、过程柔性和合同柔性,研究了柔性的获得渠道;建立了不同条件下建设工程项目柔性策略矩阵;并对未来建设工程项目柔性的研究做了展望。     

Humanising complex projects through design thinking and its effects

The last decades of research in project studies show us that humans, rather than technologies, software or mathematical models, shape project success. This is simultaneously fascinating and problematic since, while technologies, software or mathematical models are relatively predictable and straightforward, humans are far more complex, with extremely intricate links between motivations and emotions. This consideration is particularly true in complex projects where a plethora of diverse stakeholders have very different emotions and motivations toward the same project. To address this challenge, this essay proposes using design thinking principles, tools, and techniques to "humanise" complex projects. By bringing together stakeholders, including non-market stakeholders such as local communities, with diverse goals and interests and aligning them with a common purpose, design thinking can help to shape, plan, and deliver successful complex projects. While design thinking is commonly discussed in innovation studies, this essay aims to encourage its investigation and discussion in project studies.     

工程承包联营体柔性分析及案例研究

联营体工程承包模式在大型复杂工程项目中多有应用,将管理柔性理论引入到工程承包联营体研究中,根据联营体特点并结合项目管理理论,提出了联营体的柔性定义和柔性特征。在借鉴企业组织柔性量化分析方法基础上,建立了联营体的环境动荡性分析和柔性分析的框架和方法。对承包两个大型国际项目工程承包联营体进行了实证研究和对比分析,得出其环境动荡性和柔性度评价结果。为分析和改善工程联营体的运营和管理提供了新的视角和有效的分析工具。     

Dualities and dilemmas: contending with uncertainty in large-scale safety-critical projects

Uncertainty is a fact of project life. Most decisions that are made on a safety-critical project involve uncertainty, the consequences of which may be highly significant to the safe and timely delivery of the project. Based on interviews with project management practitioners on nine large-scale civil nuclear and aerospace projects, we explore how uncertainty emerges, and how project management practitioners identify, analyse and act on it. We make three important contributions. First, we present three approaches – structural, behavioural and relational – that individuals and organizations can adopt when contending with project uncertainty. Secondly, we characterize nine dualities at play in the management of project uncertainty and thirdly, we identify key differences between how civil nuclear and aerospace project managers confront project uncertainty, which have important implications for how projects might be organized in both these industry sectors. Drawing attention to the structural, behavioural and relational approaches to project uncertainty and the tensions that manifest themselves in each approach should enable the project management community to make progress in environments of high uncertainty where situations are often complex, rapidly changing and confusing, and yet where, for reasons of safety, failure is not an option.     

Grasping project complexity in large engineering projects: The TOE (Technical, Organizational and Environmental) framework

This paper presents a framework for characterising project complexity in large engineering projects, which can be used to adapt the front-end development phase of engineering projects to the particular complexity. Recently, a large number of project complexity related papers were published, demonstrating the evident importance of “complexity” in current project management research. However, no generally accepted framework is available to support the characterising and understanding of project complexity that appreciates the richness of project complexity in large engineering projects. Therefore the TOE (Technical, Organizational, and Environmental) framework was developed, based on a literature survey building upon existing work and on new empirical work consisting of eighteen interviews about six projects in the process engineering industry. As a result of an inductive approach, this framework presents the elements that contribute to project complexity from a theoretical as well as a practical perspective. The framework can be used to assess the complexity of engineering projects, and subsequently adapt the front-end development phase of projects in order to better manage the complexity of the project.     

Does project management matter? The relationship between project management effort,complexity, and profitability

The purpose of this study is to explore the causal impact of project management effort on project profitability (i.e., profit on sales) for varying degrees of project complexity in an engineer-to-order (ETO) project setting. We use a sample of 917 projects’ status reports of a large firm that offers ETO products coupled with a control function approach to empirically investigate the causal effect of project management effort on projects’ profitability. Furthermore, we investigate the marginal impact of project management effort and its effect for different degrees of project complexity. Our results reveal a positive but diminishing impact of project management effort on project profitability. Furthermore, we find that higher project complexity jeopardizes project profitability. However, project management's marginal impact increases with increasing project complexity, ultimately leading to higher returns of more complex projects. While previous research provided correlational evidence between project management and project success, this study is, to the best of our knowledge, the first to demonstrate a causal impact of project management on profitability. The results offer unique insights into the economic benefits of project management while taking into account the complexity of the projects. The study confirms the benefits of project management efforts regarding project profitability and underlines the high relevance of project management for complex projects, thereby underlining the importance of contingency theory. It shows that firms can compensate higher ETO customization and higher project complexity through higher project management effort.     

国际连锁超市(中国区)建设工程项目管理体系规划与实践

根据工程项目管理理论和分析方法,在对国际连锁超市(中国区)建设工程项目的约束要素、项目范围和组织结构分析比对的基础上,构建了有中国特色的国际连锁超市工程项目管理体系,为工程项目管理作了有益的探索。     

Project complexity and team-level absorptive capacity as drivers of project management performance

Many believe that project complexity reduces project management performance. However, so far research has failed to establish this causal relationship conclusively. We extend research on project complexity by introducing the concept of team-level absorptive capacity and by studying its role as mediator between project complexity and project management success. Applying structural equation modelling to a sample of 285 respondents, we find an unequivocal, direct and positive statistical association between project complexity and delays and overspending. Further, we show that team-level absorptive capacity is critical for successful project management, but also that absorptive capacity can only partially offset the harmful impact of project complexity. Beyond adding to project management theory, the paper contributes to the wider management literature. We establish complexity as an antecedent of absorptive capacity and demonstrate how each dimension of absorptive capacity has unique determinants and outcomes.