Outsourcing der Informationsverarbeitung im Mittelstand: Test eines multitheoretischen Kausalmodells

In this paper determinants of information systems (IS) outsourcing are deduced from transaction cost economic theory, resource-based theory and power theory. They are summarized in a theoretical framework which is tested using a sample of small and medium sized enterprises (SMEs) in Germany. The results show that internal performance and know-how deficits vis-à-vis external service providers are key determinants that explain why different IS functions are outsourced to varying degrees in SMEs. Moreover, the determinants of IS functions were found to partially differ between IS functions. Revised reprint of an article from WIRTSCHAFTSINFORMATIK 43(4)2001:339–350.     

Outsourcing Basics

Outsourcing has the potential to reduce costs, infuse cash into an organization, increase customer satisfaction, and provide other effectiveness and efficiency improvements. Yet a hasty or incomplete evaluation of the outsourcing decision can also result in contractual battles and worsened services. IS managers who enhance their knowledge of the components of a sound outsourcing evaluation help ensure that the decision to outsource yields the former, not the latter.     

An Outsourcing Parable

Effective management, communication with external customers, and performance tracking help ensure that an outsourcing experience has a happy and productive ending.     

Achieving Quality Outsourcing

As a process that must be planned, managed, and controlled, outsourcing presents quality challenges in the areas of vendor selection and products and services received. Achieving success in the first area depends on establishing procedures to thoroughly assess the vendor's competency and process discipline; in the second, quality is ensured through the requirements definition process, implementation of a formal change management system, and the linking of outsourcer milestones with quality reviews.     

Issues in Foreign Outsourcing

The decision to outsource applications development and support to a foreign vendor involves not only the myriad issues pertinent to outsourcing in general, but a host of additional risks and challenges unique to firms operating in different legal and cultural environments. Careful assessment of these issues helps determine whether offshore outsourcing will realize its potential to reduce costs, improve software quality, and achieve economies of scale in skills acquisition.     

富士施乐全包服务

数码复合机、打印机等设备是各公司必不可少的办公工具,为了保证日常办公的正常运行,办公设备日常的维护、维修是否及时,更换耗材是否及时方便、耗材购买费用申请是否繁琐、耗材真伪等均影响着工作效率以及办公质量。针对所有需要文印的企业,目前有一种非常流行的先进的服务方式,即全包服务,这是富士施乐率先推出,能带给用户一种"零风险、无烦恼"的全新体验的售后模式。     

软件服务外包人才培养

分析了软件服务外包人才培养的特点和存在的问题,提出按校企协同人才培养模型培养软件服务外包人才,分析了校企合作类型,强调实践能力培养,提出三线并举的实践能力培养体系和岗位综合实践能力培养措施。     

Using Metrics For Outsourcing Oversight

Successful outsourcing experiences are not based on the levying of penalties for failure but on the accrual of expected benefits by both parties involved in the outsourcing agreement. For these benefits to accrue, IS managers must implement a proactive, forward-looking oversight mechanism designed to ensure that the outsourcing provider operates in a performance zone that provides the expected business value. Outsourcing oversight metrics—key performance-monitoring parameters built into the outsourcing agreement and assessed on an on-going basis—form the basis of such a mechanism.     

Outsourcing The Help Desk Function

Cost, performance, and service demands are just some of the issues driving organizations to outsource all or part of their help desk functions. Selecting an appropriate vendor and preparing a detailed contract are key to forming a cost-effective and productive relationship that gives both the organization and the vendor a competitive advantage. A six-step approach helps IS managers delineate the goals, requirements, and terms on which such a relationship is based.     

Outsourcing the university computer lab

Saint Louis University created a 24/7 remotely accessible "computer laboratory" where students receive full server administration privileges to use in developing their server, networking, security, and database administration skills using the Linux operating system. The university's decision to outsource the computer lab to MDK was simple. The resulting partnership provided each student in a senior-level undergraduate Web Applications and Architectures course with a virtual Linux server as well as full administrative rights.     

The Changing World of Outsourcing

Outsourcing-a practice once considered controversial-has become widespread, not only with technology companies but also with the IT departments of firms in other industries. The volume of tech offshore outsourcing-in which companies in economically advanced countries send work to businesses in developing nations-has increased since the approach became popular during the economic boom of the mid-1990s. During that time, the nature of the practice stayed largely the same.     

外包软件测试项目的研究

本文主要从软件测试技术,外包测试和质量管理的概念入手,阐述了影响外包测试项目质量的因素和目前外包测试项中存在的质量问题。     

中国离岸软件外包市场

规模为19.7亿美元2007-2012年间的复合增长率将达35.3%近年来,离岸服务外包市场的规模和成熟度均保持强劲增长态势。2007年中国离岸软件外包市场规模达19.7亿美元,比2006年增长42.4%(人民币收入依据2007年人民币兑美元平均汇率进行折算)。到2012年市场规模将达到89.5亿美元,五年复合增长牢达到35.3%。