The digitization of advice and welfare benefits services: re-imagining the homeless user

Abstract

Digitization is transforming the way in which people in England access advice and welfare benefits. Face-to-face advice provision is being increasingly replaced by telephone and online services, whilst the online application and management of benefit claims have become mandatory within the introduction of Universal Credit. This paper argues that the current shift to digitization fails to recognize the variation and complexity surrounding homeless people’s use of technology, with homeless people as technology users often placed into homogenizing categories. Based on findings from qualitative interviews and observations carried out with homeless people and voluntary sector organizations, this paper discusses the social and contextual factors affecting homeless people’s use of technology for advice and benefit purposes. The paper highlights the need for a more nuanced understanding of homeless people’s use of technology.     

Emergency homeless shelter use in the Dublin region 2012–2016: Utilizing a cluster analysis of administrative data

Arising out of a decade of economic recession and austerity, Ireland is currently in the grip of a severe housing crisis marked by weak housing supply, rapidly rising house prices and rents and a dramatic increase in homelessness that is placing severe pressure on the State's emergency accommodation system. This article utilises data from a national homelessness services database (PASS system), which captures live information on service user interactions for all state funded NGO and local authority homeless services, to examine the patterns of emergency accommodation use by the homeless population in Dublin City. The paper applies a k-means cluster analysis to determine different subgroups of Dublin's homeless population (n = 12,734) and analyses their rate of movement through homeless services between the years 2012 and 2016. A temporary cluster (78%) experienced a small number of homeless episodes for relatively short periods of time, while an episodic cluster (10%) experienced multiple homeless episodes also for a short period of time. The chronic cluster (12%) experienced a small number of homeless episodes but with long stays in emergency shelter. Results for Ireland show patterns similar to those reported in the US, Canada and Denmark, where a small number of chronic users of homeless accommodation account for a disproportionately large share of resources (i.e. 50% of total bed nights). The findings have implications for the operation of emergency homeless accommodation in Ireland and, in particular, the targeting of interventions and the re-directing of resources away from emergency accommodation responses towards a more effective emergency accommodation system for all stakeholders.     

Optimising rural land health: From landscape policy to community land use decision-making

Implementation of sustainable landscape policy directions can be held back by various constraints. These limitations may include: an absence of reliable integrated landscape character predictions, unproductive tensions arising from poorly informed public and institutional debate, low levels of political resolve due to uncertainty, and limitations on program and project design due to either inadequate availability, or ineffective use of ecological and social data. The need for new methodologies to speed the attainment of sustainable land use is pressing when considered in the context of information indicating that the condition of the world's ecosystems remains in decline. This decline is measurable by the changes in ecosystem services. Taking an ecosystem services view offers an opportunity to address some of the limitations noted earlier. The ecosystem services concept links natural resource management more clearly to the broader functionality of natural systems. Ecosystem services like clean water, productive soils and distinct flora and fauna are generated or maintained by healthy functioning ecosystems. Dwelling on these services and the practices that alter them defines the reasons for natural resource management. Modelling these ecosystems and their services is the key way to understanding these relationships. The utilisation of land use modelling methods to inform, and be informed by community and stakeholder landscape preferences, represents a potential step forward in the evolution of approaches to deliver sustainable landscape policy objectives. This paper presents a summary of examples of a multi-criteria land use optimisation technique that has been used to envision land use combinations most likely to achieve sustainable landscapes in Germany. A number of the sustainable landscape principles arising from Victoria's rural land stewardship project, such as use of an ecosystem services framework to better inform long-term land use planning along with calls to better connect community input to landscape function and land use decisions, are also considered.     

HOMELESSNESS IN AMERICA

ABSTRACT: A second wave of books on homelessness in American has emerged since the crisis was first documented in the early 1980s. A dozen of these books are reviewed in this article. One conclusion of the review is that the urban dimensions of homelessness have yet to receive adequate treatment. An agenda for research on urban homelessness is offered, emphasizing the need to study the role of place in the lives of homeless people, the forces creating urban spatial reorganization, differences in social networks across homeless subpopulations, and the changing geographic organization of shelter and services targeted to the homeless.     

Finding home after homelessness: older men’s experiences in single-site permanent supportive housing

Abstract

Although research on supportive housing models for older homeless adults is gaining momentum, few studies have considered the unique experiences of formerly homeless older adults residing in single-site permanent supportive housing (PSH). Drawing on the concepts of home and social exclusion, this qualitative case study explored the everyday experiences of 10 formerly homeless older men residing in single-site PSH. A constructivist grounded theory methodology and in-depth interviews revealed that participants felt largely at home in PSH because the congregate design and surveillance fostered a sense of safety. However, certain design features coupled with housing rules triggered processes of territorial exclusion. Further, members of minority groups experienced identity and institutional exclusion because of discrimination linked to their ethnicity, language, and sexual orientation. Recommendations are provided to promote more inclusive, home-like models of supportive housing for older homeless adults.     

Housing Homeless People: Local Mobilization of Federal Resources to Fight NIMBYism

Local sentiments are rarely favorable to human service facilities. City governments and neighborhood organizations frequently utilize zoning restrictions to exclude various community facilities, including services and housing for homeless people. This exclusionary phenomenon is commonly referred to as “not‐in‐my‐backyard” or “NIMBYism.” The power of NIMBYism is grounded in the local autonomy afforded municipalities concerning land use policies. However, recent cases suggest that the tradition of local authority over certain types of land uses is being reexamined and, even more frequently, challenged at the extra‐local level. Given this trend, the purpose of this article is to question the assumption that local government will be able to preserve their authority over housing for homeless people. Using a case study of a local zoning battle over a proposed housing development for homeless people, the author argues that recent changes in the U.S. Department of Housing and Urban Development’s governance over Fair Housing Law enforcement and administration of Stewart B. McKinney Homeless Assistance funding, coupled with the agency’s more aggressive position on housing discrimination, may already have changed the balance of power on this issue. By examining the process by which a non‐profit organization in Albany, New York, was able to reach a settlement with the city concerning a zoning denial by mobilizing federal resources, the author attempts to highlight a possible emerging federal role in facilitating local mobilization against NIMBYism as it applies to housing for homeless individuals.     

The experience of homeless women: An exploration of housing histories and the meaning of home

The exploratory study with homeless women presented in this paper aims to highlight two shortcomings in the current literature on homelessness, which accompany the predominant conceptualisation of ‘home’ as a place of safety and security, and homelessness as a primarily structural issue characterised by ‘residential instability’. The first is the paucity of research on homeless women in their own right and the second the lack of studies which examine underlying reasons for residential instability from homeless women's own perspectives. An intensive, small sample interview study was carried out with 12 regular women users of a day centre for homeless people (Brighton, south of England). They were asked about their patterns of residence, reasons for moving, definitions of ‘house’, ‘home’, and ‘ideal home’, and they gave their housing histories in some detail. In a quantitative analysis, their patterns of moving and definitions of ‘home’ were compared to those of a group of securely housed women. Number of moves was comparable in both groups, but for the homeless women the majority of moves had been made to avoid abuse and social services relocations. Whilst all of the securely housed women could confidently define a difference in meaning between a ‘house’ and a ‘home’, only 3 of the 12 homeless women did. They equated ‘home’ with safety and security, the same terms used in the literature to define what housing means, and the two most salient features largely absent in homeless women's experience of housing. The meaning of home is further explored in a qualitative analysis, where the themes of safety and security—or rather their absence in abusive relationships—are traced through the homeless women's childhood, adolescence and adulthood. These exploratory findings question an easy equation between ‘residential instability’ and homelessness, and highlight the need to investigate further the reasons why women leave housing, and the relationship this has to an understanding of what ‘home’ means. Whilst current formulations suggest that the homelessness of women is a problem, and housing the solution, this study suggests that housing is the problem—homelessness may well be a solution.     

Homeless Women in Public Spaces: Strategies of Resistance

This paper explores homeless women's use of public spaces and buildings in England. In doing so it problematises the spatial boundaries typically presented in the literature and research which suggest homeless women are largely confined to institutional or private spaces of homelessness. The paper argues that homeless women also use highly visible public spaces and semi-private spaces, and that these practices can be conceptualised in terms of resistance. Homeless women challenge the rules associated with occupying public spaces that either directly or tacitly exclude them, and they engage in identity work to resist being labelled as homeless.     

The Causes of Homelessness Among Older People in England

A comparative study of the causes of new episodes of homelessness among people aged 50 years and over has been undertaken in Boston, Massachusetts, Melbourne, Australia and four English cities. This paper presents the findings from England, where information was collected from 131 respondents and their key-workers about the circumstances and problems that contributed to homelessness. Two-thirds of the respondents had never been homeless before. The many reasons why they became homeless involved interactions between personal disadvantages and weaknesses, negative events and inadequate welfare support services. For some, their behaviour rather than external factors triggered homelessness. Other cases involved deficiencies with the administration of services and social security payments, the failure or limitations of agencies to detect and respond effectively to vulnerability, and poor collaboration or information co-ordination among housing providers and welfare agencies.     

External stakeholder strategic actions in projects: A multi-case study

Although understanding external stakeholders' influence is important to achieving success, little attention has been paid to their influence strategies in project management. This paper aims to explore combinations of actions that external stakeholders normally pursue to influence construction projects, and to hypothesise factors affecting the use of these combinations. A theoretical framework of stakeholder strategic actions was proposed and applied, and a multiple-case study in the Vietnamese construction industry was employed. Three combinations of influence strategies were identified: communication and credibility building were employed concurrently by organised groups in projects affecting the environment; direct action and conflict escalation were exerted together by unorganised groups in cases leading to displacements of the locals; and coalition building was combined with communication by both groups irrespective of projects' impacts. The utilisation of a combination can be affected by the selection of lobbying actions and characteristics of individual strategies, and stakeholders' motives, attributes and perceptions.     

Homelessness and social control: a typology

Abstract

The use of ‘social control’ interventions in housing and welfare policy often courts intense controversy, and never more so than when attempts are made to bring about change in the conduct of street homeless people. To date, academic scrutiny has focused on the so-called ‘regulation’ or ‘criminalisation’ of rough sleepers occupying public space, but a range of ‘softer’ control mechanisms are also now in evidence within homelessness support services. This paper explicates the relationship between the distinct forms of social control that have been used in this field – force, coercion, bargaining, influence and tolerance – and compares the perspectives of policy makers, frontline practitioners and homeless people regarding the appropriateness of their deployment in England. It emphasizes that the use of every one of these modes of social control, and indeed the absence of such controls, raises moral and practical dilemmas, the nuance of which is often unacknowledged in academic accounts.     

Sheltering the Homeless in the US: Social Improvement and the Continuum of Care

The homeless problem now enjoys a settled if marginal place in US domestic policy. Programmes to treat and remedy the homeless problem have also found acceptance integrated within a 'continuum of care'. Current ideas about the homeless problem and its solution emphasise social improvement for the poor - a solution that empirical research does not support. The overemphasis on versions of social dependence as the problem has encouraged the use of shelters and social programmes to change individual households rather than improvement of kind and amounts of low-rent housing in mixed residential communities. Providing supportive housing to remedy the privations of the poor does make good sense, but mainly if organised to strengthen social reciprocity among households in affordable and relatively diverse residential communities. This requires not only social investment, but also innovative design and use of affordable housing alternatives. A case study of a non-profit sponsored Single Room Occupancy provides an example.     

New Labour,Street Homelessness and Social Exclusion: A Defaulted Promissory Note?

This article offers a critical appraisal of the ‘New Labour' governments’ (1997–2010) much vaunted commitment to confronting and combating the spectre of visible rough sleeping and its associated street culture. It reviews the trajectory of policy initiatives and welfare practices concerned with engendering the social inclusion of homeless people. It subsequently interrogates attempts to shape the behaviour of people experiencing homelessness through the imposition of greater conditionality and invocation of an ethic of self-responsibility. It stresses the importance of considering the role of actively engaged local communities in governing homeless people and regulating homeless service providers. It does this using an ethnographic case study of homelessness and housing need in a small market town in the south-west of England.     

基于文化与政治生态学的社会生态系统演进机制研究 ——以杭州与西湖为例

科学认识社会生态系统演进机制是对其进行有效管理的重要基础。以文化与政治生态学为理论基础,提出适合杭州-西湖社会生态系统的综合研究框架,识别了杭州-西湖社会生态系统的5个演进阶段,并分析出系统演进中的3种潜在状态。自然、政治、经济以及社会驱动力是影响杭州-西湖社会生态系统的主导因素,人类行为影响整个生态系统中扰动的频率、大小和形式并改变西湖生态系统的结构与功能,进而影响西湖为城市提供生态系统服务的潜能。在不同历史时期,基于自然、社会、经济、文化等多层面的需求,西湖在不同系统状态下为城市供给不同类别和质量的生态系统服务,总体而言供给与调节服务比例逐渐下降,文化服务逐渐上升,并且后者逐步成为最主要的生态系统服务类别。杭州与西湖在长期的互馈共生中建立了社会生态系统的自适应性调节机制,其背后的生态智慧可为现代风景园林规划提供重要启示。     

The Trappings of Home: Young Homeless People's Transitions Towards Independent Living

This paper describes the experiences of young homeless people in Western Australia during their transitions to more permanent accommodation and independent living. For these young homeless people, permanent accommodation provided an opportunity for ‘feeling at home’ and having a sense of control and stability associated with ‘home’. Within this space, these young people wanted to be considered ‘normal’ home occupiers. In this context, the paper discusses how young homeless people experience and negotiate the social and cultural understandings of home outside socially accepted pathways of leaving the parental home and becoming ‘normal’ home occupiers themselves. The paper shows how this experience of home, and the potential it offers previously homeless young people, is interrupted by discourses of youth workers, neighbours and society at large, which serve to (re)position them outside the community of ‘normal’ home occupiers. The findings have implications for both policy and the delivery of services to young homeless people.     

Integrating socio-environmental spatial information to support housing plans

The current challenge of promoting the sustainable provision of social housing for the global population requires an integrated evaluation of the infrastructure and service availability across a territory. Few applications are recognized for supporting social housing plans with spatial information, especially regarding the ability to provide room for new initiatives. The aim of this research is to propose a Social Housing Index (SHI) for integrating and quantifying urban spatial socio-environmental information to support social housing plans. To this end, data about land use and sectoral activities are integrated using a standardizing methodological framework. The SHI supports studies on location alternatives for new housing projects and the availability of infrastructure and services for the implemented housing complexes. The proposed index also harmonizes the development of housing plans by making different demands compatible for supporting urban sustainability.     

Strategies for exclusion from social housing

In Sweden most local social authorities sublet flats to homeless clients with special contracts. In spite of this kind of social housing there are people sleeping ‘rough’ or in night shelters. These realities were approached in a case study, where a group of social workers engaged in housing support and supply were interviewed and observed. Two sets of methods in social housing control and exclusion are identified: (a) the landlords’ strategy of border control, split into gate‐keeping and expulsion; (b) the social workers’ strategy of discipline, that is to control individuals, while keeping them inside the domains of responsibility. As landlords, the local social authorities applied both strategies to their clients/tenants. This resulted in reinforced border control and a justification of exclusion, which implied judgements of the clients’ needs and capabilities, as well as placing responsibility on the homeless themselves.     

‘It's just like we're going around in circles and going back to the same thing …’: The Dynamics of Women's Unresolved Homelessness

The condition of long-term homelessness has been demonstrated to affect a far smaller number of individuals compared with those who exit and become housed. It is nonetheless a pressing policy concern because of the high social and economic costs associated with prolonged homelessness. As with much homelessness research generally, gender is not adequately addressed, and frequently ignored, within analyses of ‘long-term’ or ‘chronic’ homelessness. This paper seeks to redress this imbalance and examines the experiences of women who have lengthy homeless histories based on the accounts of 34 women who are participants in a larger biographical study of homeless women in Ireland. Women's movements into and out of homeless service settings are examined in some detail, as are their accounts of the lived experience of prolonged homelessness. Their narratives reveal their mothering roles and identities, intimate relationships and intimate partner violence, and their ongoing interactions with institutional settings, including homeless hostels, as key dynamics influencing their movements and the strategies used by them as they attempt to manage their homelessness. We conclude by highlighting several gender-specific forces driving the women's experiences of unresolved homelessness. A number of key messages for policy are also discussed.     

Empowerment,Capabilities and Homelessness: The Limitations of Employment-focused Social Enterprises in Addressing Complex Needs

‘Empowerment’ is often said to be a key objective of policies aiming to improve the lives of homeless people and other vulnerable groups. This paper contends that Sen and Nussbaum’s influential ‘capability’ approach provides an appropriate means of operationalising this arguably nebulous concept. Via a critique of work-focused social enterprises in the homelessness field, as promoted by successive UK governments, it seeks to demonstrate the importance of a multi-dimensional approach to enhancing the capabilities of homeless people with complex support needs. Specifically, it argues for attention to be given to four (independently important) empowerment ‘domains’: the bodily domain; the political and economic domain; the social and emotional domain; and the creative, intellectual and self-development domain. This broad-based understanding of empowerment implies that a balance must be struck between specialist provision, such as the bespoke social enterprises focused upon in this paper, and more integrative models which seek to support homeless people in ordinary community and workplace settings.     

Investigating the Social Dimensions of Transport Disadvantage—I. Towards New Concepts and Methods1

This article is the first of two papers that engage critically and productively with the relationship between the socio-economic transformations of cities, the differentiation of vulnerable groups within urban space and the distribution of transport services. This article undertakes a comprehensive review of the major conceptual and methodological approaches by which scholars and policy researchers have sought to address the connection between social disadvantage and access to transport. The article critically assesses the relative merits of various spatial analytical methodologies in illuminating social–transport links. The study finds that there is a need for greater sophistication in the use of analytical methods in transport research as well as an imperative for greater sensitivity to social differentiation within urban areas and relative to infrastructure and services. The article concludes by developing a method for combining spatial social and transport service data that is then deployed in the empirical case study reported in the second paper.