Documenting information systems for management: A key to maintaining user satisfaction

Executives responsible for the information system function need to be concerned about developing a base of satisfied users and maintaining continuing user satisfaction after implementation. This article focuses on user satisfaction among on-going user manager, explores the role of good user documentation, and examines the results of a survey of 144 user managers from 55 firms. The results indicate that good user documentation appears to be an important factor in insuring user understanding and continuing user satisfaction. Thus firms considering alternative ways of keeping users satisfied (i.e., personal computer applications, end user computing, or information centers) might well examine their user documentation practices before exploring other alternatives.     

Encouraging user participation in a course recommender system: An impact on user behavior

User participation emerged as a critical issue for collaborative and social recommender systems as well as for a range of other systems based on the power of user community. A range of mechanisms to encourage user participation in social systems has been proposed over the last few years; however, the impact of these mechanisms on users behavior in recommender systems has not been studied sufficiently. This paper investigates the impact of encouraging user participation in the context of CourseAgent, a community-based course recommender system. The recommendation power of CourseAgent is based on course ratings provided by a community of students. To increase the number of course ratings, CourseAgent applies an incentive mechanism which turns user feedback into a self-beneficial activity. In this paper, we describe the design and implementation of our course recommendation system and its incentive mechanism. We also report a dual impact of this mechanism on user behavior discovered in two user studies.     

The relationship between user participation and system success: a simultaneous contingency approach

The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation–success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.     

一种新的用户界面设计模型

用户界面是人和计算机之间的通信媒介,友好的用户界面能提高用户使用的效率.为了增强用户界面的有效性、正确性、友好性,提高人机交互的效率,在研究已有用户界面设计模型、用户参与设计方式和领域建模的基础上,提出一种以最终用户、领域专家、开发人员为设计中心的新的用户界面设计模型.     

Automated user interface engineering with a pattern reflecting programming language

The development of the user interface concerns all aspects of a software system that are targeted to the interactive delivery of its functionality and data. Today, user interface development accounts for a large proportion of the overall software implementation, while the programming process involves various recurring software patterns. Based on the identification of key commonly occurring user interface programming patterns, we have designed and implemented a user interface programming language with built-in constructs to directly support those software patterns, offering declarative programming features such as: precondition-based actions, unidirectional constraints and data-content monitors. Initially, we introduce the deployment syntax and semantics of the novel programming elements, relying upon subject interaction scenarios. Then we reveal the most demanding implementation aspects of the code generator and the respective run-time library.     

基于人物角色的用户建模研究

在以用户为中心的软件设计中,需要通过对用户建模来明确和分析用户,了解用户的特定需求.介绍用户建模的相关概念,阐述基于人物角色的用户建模原理、详细介绍基于人物角色的用户建模过程,指出人物角色在以用户为中心的软件设计过程中的应用.     

计算网格中统一的用户管理研究

分析了在计算网格中用户管理要解决的问题，描述了用户分类和用户权限限制，提出了一个统一的用户管理系统，并且详细论述了用户管理的一些关键技术实现，包括用户管理流程、记账机制、标识协议设计和访问远程集群几方面，并已在研制的计算网格JobCenter-Grid中加以实现。     

基于短期记忆与遗忘系数的用户个性化建模方法研究

搜索引擎的一个标准是不同的用户用相同的查询条件检索时,返回的结果相同。为解决准确性问题,个性化搜索引擎被提出,它可以根据用户的不同个性化特征提供不同的搜索结果。然而,现有的方法更注重用户的长时记忆和独立的用户日志文件,从而降低了个性化搜索的有效性。获取用户短时记忆模型来提供准确有效的用户偏好的个性化搜索方法被广泛采用。首先,根据基于查询关键词的相关概念生成短期记忆模型;接着,基于用户的时序有效点击数据生成用户个性化模型;最后,在用户会话中引入了遗忘因子来优化用户个性化模型。实验结果表明,所提出的方法可以较好地表达用户信息需求,较为准确地构建用户的个性化模型。     

基于要素分离的用户界面安全性设计

提出了一种分离用户界面要素的方法来提高用户界面设计的有效性和可靠性。分析了用户界面设计中使用该方法的优点和如何对用户界面要素进行分离。重点讨论基于该方法的用户界面安全性设计。     

Learning implicit user interest hierarchy for context in personalization

To provide a more robust context for personalization, we desire to extract a continuum of general to specific interests of a user, called a user interest hierarchy (UIH). The higher-level interests are more general, while the lower-level interests are more specific. A UIH can represent a user’s interests at different abstraction levels and can be learned from the contents (words/phrases) in a set of web pages bookmarked by a user. We propose a divisive hierarchical clustering (DHC) algorithm to group terms (topics) into a hierarchy where more general interests are represented by a larger set of terms. Our approach does not need user involvement and learns the UIH “implicitly”. To enrich features used in the UIH, we used phrases in addition to words. Our experiment indicates that DHC with the Augmented Expected Mutual Information (AEMI) correlation function and MaxChildren threshold-finding method built more meaningful UIHs than the other combinations on average; using words and phrases as features improved the quality of UIHs.