Strategy,Resource Orchestration and E-commerce Enabled Social Innovation in Rural China

E-commerce enabled social innovation is becoming increasingly important as a way of reducing poverty in developing countries and yet has not been studied much by the IS community. We utilize the concept of resource orchestration as a theoretical lens to develop a fit model that explicates how resources are orchestrated under the guidance of either an indigenous, exogenous or collaborative strategy to achieve e-commerce enabled social innovation. The findings show how resources are orchestrated through the following specific resource-focused actions (collaborating, linking and enriching), which are influenced by the types of strategies applied. Our study also identifies different resource portfolios that influence the type of e-commerce enabled social innovation that can be achieved. This research benefits both academics and practitioners by contributing to cumulative theoretical developments related to e-commerce enabled social innovation and the resource orchestration perspective, and by offering corresponding practical insights to achieve fit between strategy, resource orchestration and social innovation.     

Orchestrating big data analytics capability for sustainability: A study of air pollution management in China

Under rapid urbanization, cities are facing many societal challenges that impede sustainability. Big data analytics (BDA) gives cities unprecedented potential to address these issues. As BDA is still a new concept, there is limited knowledge on how to apply BDA in a sustainability context. Thus, this study investigates a case using BDA for sustainability, adopting the resource orchestration perspective. A process model is generated, which provides novel insights into three aspects: data resource orchestration, BDA capability development, and big data value creation. This study benefits both researchers and practitioners by contributing to theoretical developments as well as by providing practical insights.     

Poverty alleviation through government‐led e‐commerce development in rural China: An activity theory perspective

This paper uses activity theoretic analyses to investigate the role of governments in developing rural e‐commerce ecosystems and the effects of such ecosystems on poverty alleviation. On the basis of a case study of Longnan, one of the poorest regions in China, this paper reports and analyses the various actions taken by local governments in nurturing, supporting, and regulating the development of a local rural e‐commerce ecosystem and using this ecosystem to transform poverty alleviation. Our study articulates a model of poverty alleviation through e‐commerce. By documenting and theorizing the mechanisms underlying rural e‐commerce development and poverty alleviation through e‐commerce as well as governments' role in developing and sustaining them, this paper contributes to establishing a “theory of the solution” to the grand challenge of poverty alleviation both in China and globally.     

Understanding the role of technology attractiveness in promoting social commerce engagement: Moderating effect of personal interest

The rapid growth and increasing convergence of social networking and e-commerce open up a new era of social commerce, wherein people are encouraged to engage in various social interactions that are conducive to commercial activities. However, current studies are limited in investigating the concept of social commerce engagement and the processes through which social commerce engagement is established. Drawing upon interpersonal attraction theory and relationship management perspective, this study proposes a research model to address the influences of technology attractiveness, which is composed of task, social, and physical attractiveness, on social commerce involvement and engagement. Considering that social interactions in social commerce community are often stimulated by users’ common interests in products and consumption activities, the moderating role of personal interest is further examined by applying personality literature to reveal how technology attractiveness and community involvement take effect in the social commerce context. Empirical results indicate that all the three aspects of technology attractiveness (i.e., task, social, and physical attractiveness) are positively associated with community involvement, which in turn affects social commerce engagement. In particular, involvement fully mediates the impact of physical attractiveness and partially mediates the effects of task and social attractiveness. Personal interest enhances the effect of social attractiveness, whereas it weakens the effect of physical attractiveness on community involvement. Personal interest also strengthens the positive relationship between community involvement and social commerce engagement. Findings emerged from this study will contribute to the current understanding of how social commerce engagement is formed and help practitioners improve community attractiveness and deliver differential attractiveness to users with different levels of personal interest.     

The role of IT application orchestration capability in improving agility and performance

This paper investigates how IT application orchestration – a dynamic capability encapsulating a firm’s ability to refresh its application portfolio through a process of building, buying, and retiring IT applications – impacts firm performance. We propose a conceptual model in which the effect of IT application orchestration on firm performance is mediated by process agility. We further propose that a firm’s strategic orientation moderates the effect of IT application orchestration capability on process agility. Analysis of data from an international survey of IT executives supports our proposed hypotheses. This research contributes to the emergent literature on dynamic capabilities by proposing and testing a theory of how IT application orchestration capability affects agility and firm performance.     

Understanding the role of ICT and study circles in enabling economic opportunities: Lessons learned from an educational project in Kenya

In this paper, we explore how the combination of Information and Communication Technologies (ICT) and self‐organised study circles improves rural communities' ability to enhance their economic opportunities. We present the case study of an adult study‐circle project in the Kwale County of Kenya with the objective of providing rural communities with viable and sustainable livelihoods. Study circles can be seen as a democratic and emancipatory method for learning, where community groups regularly meet for participatory discussions to educate themselves on a variety of topics of their own interest. The main goal of the study‐circle members was to increase economic opportunities using ICT and, more specifically, to start micro‐businesses, improve production efficacy and methods, and obtain employment. Using the capability approach and affordances as theoretical lenses, our analysis of the explorative case study shows that the outcomes of the study circle were dependent on various conversion factors and facilitating conditions, such as resources, skills, socio‐cultural norms, and infrastructure. The main contributions from our work are represented by the five practical lessons learned from the study‐circle members' goals (starting micro‐businesses, product efficiency, and obtaining employment) from the self‐organised training approach (study circles) and from our theoretical approach (combining the capability approach and affordances).     

The role of design and enactment patterns in orchestration: Helping to integrate technology in blended classroom ecosystems

Technology-Enhanced Learning (TEL) researchers have been using the word ‘orchestration’ for a number of different reasons in the last years. From this variety of meanings in which it is employed, the notion of orchestration emerges as the appropriation and integration of the different available technologies in classroom practice. This paper introduces the role of patterns (i.e., recurrent solutions to common problems) and other researcher artifacts (e.g., representations of orchestration) in developing both new educational technologies and interventions that are easier to appropriate/integrate. We also discuss other open questions around orchestration, which are still being discussed in the TEL community.     

Realising platform operational agility through information technology–enabled capabilities: A resource‐interdependence perspective

Intensifying competition in recent times requires business‐to‐consumer (B2C) e‐commerce platforms to develop operational agility for competitive advantage. Despite the agreement on an increasing competitive landscape, the process for realising information technology (IT)‐driven operational agility on e‐business platforms has received little scrutiny. Through an investigation of M.com, a leading multisided online retailing platform in China, this study provides a clear thesis of resource interdependencies and IT‐enabled capabilities forged during operational processes to realise operational agility. Our investigation, observations, and reflections from practice substantiate a model of how a platform like M.com cultivates IT‐driven resource‐interdependent competencies and capabilities tantamount to realising operational agility. The model shows how IT enables three capabilities—localised, synergistic, and optimised—which reflect the effective co‐ordination of three resource interdependencies (pooled, sequential, and reciprocal) during M.com's complex operations and processes, and explicates the consequences. For research, we postulate that IT‐enabled operational agility in complex organisational forms, cultivated through the development of resource‐interdependent capabilities to deliver effective sensing and response mechanisms, forms effective strategies for the B2C platform in dynamic marketplace conditions.     

Network-based innovation systems: A capital base for the Monterrey city-region,Mexico

This paper advances notions of interactive learning as one of the key drivers of the knowledge based-development perspective. The paper explores the strategic role and close relationship between social and institutional learning as critical processes in order to generate knowledge and innovation in an urban context—i.e., knowledge city. The research reported in this paper makes an account of: (i) considering a capitals system perspective for knowledge flows to add value for the development of knowledge cities and communities; (ii) learning interactive processes among actors that leverage institutional capacity within regional innovation systems, and; (iii) adopting a knowledge-based development framework for investigating the capital basis of the City of Monterrey, Mexico. This research sheds light on how knowledge-intensive elements—such as higher education institutions, research centers, firms and other local actors—are contributing community building in a knowledge-based urban context—i.e., knowledge city.     

To sell or not to sell: Exploring sellers' trust and risk of chargeback fraud in cross‐border electronic commerce

Over the past few decades, chargeback fraud from buyers has been identified as a major risk faced by online sellers, particularly small‐ and medium‐sized enterprises, in cross‐border electronic commerce. However, most previous studies have focused on trust and perceived risk from the buyers' perspective and in domestic online marketplaces, while neglecting the importance of sellers' trust and perceived risk in the success of online transactions and the significance of cross‐border transactions. To fill this gap in the literature, this study examines both the antecedents and the impacts of sellers' trust in buyers and their perceived risk of chargeback fraud on sellers' intention to trade with buyers in the context of cross‐border e‐commerce. To this end, we develop a conceptual model that identifies a set of institutional mechanisms to enhance sellers' trust and reduce their perceived risk. Hypotheses are tested via a survey of 443 sellers on DHgate.com , one of the major cross‐border e‐commerce websites connecting the small‐ and medium‐sized enterprises of mainland China with overseas buyers. Our research makes concrete contributions to e‐commerce research and generates useful insights for third‐party online transaction platforms and online trade policy makers.     

PETRA: participatory evaluation through redesign and analysis

Compared with single user-computer interactions, evaluating multi-user-computer interactions is much more complex. We argue for multiplicity — of theory, method and perspective — in the evaluation of computer-supported collaborative work (CSCW). This allows us to address both theoretical concerns and practical design issues, and to incorporate the expertise and experiences of both researchers and participants. We propose the PETRA framework, incorporating a theoretically-driven evaluators' perspective to investigate the collaborative activity, and a design-based, user-focused participants' perspective to evaluate the supporting tool. Our study investigated collaborative writing, both in a face-to-face context, and supported by a computer-based group editor. In our instantiation of the PETRA framework, we used distributed cognition and a form of breakdown analysis to investigate the development of shared understanding in the two different mediating settings; and devised a rapid prototyping session (inspired by participatory design) to elicit participant reactions to and redesigns of the tool interface. Our findings show that computer-supported shared understanding develops technologically, using social coordination as a repair mechanism; and that the collaborative tool must be particularly sensitive to issues of awareness, communication, focus and ownership.     

Understanding buyers' loyalty to a C2C platform: the roles of social capital,satisfaction and perceived effectiveness of e‐commerce institutional mechanisms

Drawing upon social capital theory, this study aims to investigate how different dimensions of social capital affect online buyers' satisfaction and ultimately boost their loyalty to a Consumer‐to‐Consumer (C2C) platform. Specifically, we propose that three dimensions of social capital (i.e., cognitive, structural and relational capital) contribute positively to the two types of online buyers' satisfaction (i.e., economic and social satisfaction). In addition, we posit that perceived effectiveness of e‐commerce institutional mechanisms (PEEIM) moderates the relationships between economic and social satisfaction and buyers' loyalty to the platform. Three hundred buyers on the Consumer‐to‐Consumer platform, TaoBao, were surveyed to test the proposed model. The results suggest that buyers' evaluation of social capital with the community of sellers can enhance their satisfaction with the sellers, which subsequently affect their loyalty to the platform. Furthermore, perceived effectiveness of e‐commerce institutional mechanisms negatively moderates the effect of economic satisfaction and positively moderates the effect of social satisfaction on buyers' loyalty to the platform. The theoretical contributions and practical implications are discussed.     

Does big data mean big knowledge? Integration of big data analysis and conceptual model for social commerce research

The Big Data era has descended on many communities, from governments and e-commerce to health organizations. Information systems designers face great opportunities and challenges in developing a holistic big data research approach for the new analytics savvy generation. In addition business intelligence is largely utilized in the business community and thus can leverage the opportunities from the abundant data and domain-specific analytics in many critical areas. The aim of this paper is to assess the relevance of these trends in the current business context through evidence-based documentation of current and emerging applications as well as their wider business implications. In this paper, we use BigML to examine how the two social information channels (i.e., friends-based opinion leaders-based social information) influence consumer purchase decisions on social commerce sites. We undertake an empirical study in which we integrate a framework and a theoretical model for big data analysis. We conduct an empirical study to demonstrate that big data analytics can be successfully combined with a theoretical model to produce more robust and effective consumer purchase decisions. The results offer important and interesting insights into IS research and practice.     

Conceptualising the link between information systems and resilience: A developing country field study

Resilience—the ability of systems to cope with external shocks and trends—is a topic of increasing interest to research and practice. That growing interest is reflected within information systems (IS), but a structured review of IS literature shows a number of knowledge gaps around the conceptual and empirical application of resilience. This paper investigates what the subdiscipline of information and communication technologies for development (ICT4D) can contribute; finding that it offers the IS discipline fresh insights that can be built into a new framework of resilience, and an arena within which this new framework can appropriately be field tested. Application of the resilience framework was undertaken through interviews and a survey in an urban community in Costa Rica; benchmarking both community resilience and “e‐resilience” (understood here as the contribution of ICTs to community resilience), and developing from these a set of action priorities. The paper reflects on what can be learned generally from this conceptualisation and operationalisation of resilience. It also reflects on what ICTs contribute to resilience in developing countries and on what this ICT4D‐based research specifically contributes to the identified IS knowledge gaps. This includes identification of a future research agenda on information systems and resilience.     

Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success

Abstract. DeLone & McLean (2003) propose an updated information systems (IS) success model and suggest that it can be extended to investigating e‐commerce systems success. However, the updated IS success model has not been empirically validated in the context of e‐commerce. Further, the existing IS/e‐commerce success models have been subject to considerable debate on the ‘IS Use’ and ‘Perceived Usefulness’ constructs, and the nomological structure of the updated DeLone and McLean model is somewhat inconsistent with the IS acceptance and marketing literature. Based on the IS and marketing literature, this paper respecifies and validates a multidimensional model for assessing e‐commerce systems success. The validated model consists of six dimensions: Information Quality, System Quality, Service Quality, Perceived Value, User Satisfaction and Intention to Reuse. Structural equation modelling techniques were applied to data collected by questionnaire from 240 users of e‐commerce systems in Taiwan. The empirical evidence suggests that Intention to Reuse is affected by Perceived Value and User Satisfaction, which, in turn, are influenced by Information Quality, System Quality and Service Quality. The nomological structure of the respecified e‐commerce systems success model is concurred with that of the technology acceptance model (TAM) in the IS field and the consumer behaviour models in the traditional business‐to‐business and retail contexts. The findings of this study provide several important implications for research and practice. This paper concludes by discussing the contributions of this study and the limitations that could be addressed in future studies.     

Information systems as social systems: Implications for developing countries

Abstract

Computer‐based information systems should be conceptualised as social systems in which technology is only one of the dimensions. This broader perspective on information systems offers opportunities for a deeper understanding of their development and use. The social systems approach is illustrated in the paper by two research projects in the UK on the evaluation of information systems and information systems strategy formulation. The relevance of the UK research to a developing country context is discussed and it is argued that methodologies which aim to provide an understanding of the organisational, social and political context are highly suitable for organisations in developing countries. Some implications are drawn for research, education and practice related to information systems in developing countries.     

Multimodal teaching analytics: Automated extraction of orchestration graphs from wearable sensor data

The pedagogical modelling of everyday classroom practice is an interesting kind of evidence, both for educational research and teachers' own professional development. This paper explores the usage of wearable sensors and machine learning techniques to automatically extract orchestration graphs (teaching activities and their social plane over time) on a dataset of 12 classroom sessions enacted by two different teachers in different classroom settings. The dataset included mobile eye‐tracking as well as audiovisual and accelerometry data from sensors worn by the teacher. We evaluated both time‐independent and time‐aware models, achieving median F1 scores of about 0.7–0.8 on leave‐one‐session‐out k‐fold cross‐validation. Although these results show the feasibility of this approach, they also highlight the need for larger datasets, recorded in a wider variety of classroom settings, to provide automated tagging of classroom practice that can be used in everyday practice across multiple teachers.     

Resources,state ownership and innovation capability: Evidence from Chinese automakers

Promoting innovation has been a major task for both business practitioners and governments in emerging markets. Based on the resource‐based view, this study examines the contributing factors of firms' innovation capability and the contingent role of state ownership. Utilizing data on 102 Chinese automobile firms, we found that financial resources, R&D human capital, innovation leadership, collaborative culture, and government support positively relate to firms' innovation capability. Moreover, the firm's ownership type serves as a boundary condition for the resource–capability relationship. The significance of different resources in developing innovation capability vary for firms with different ownership types. In particular, government support and R&D human capital have stronger effects in promoting non‐state‐owned enterprises' innovation capability. From a practical standpoint, developing innovation capability should consider the critical role of ownership. Specifically, while state‐owned enterprises can capitalize on organizational and financial resources to enhance innovation capability, it is also important for them to transform bureaucratized systems into more market‐orientated ones and facilitate the effective utilization of R&D human capital and government support.     

See now,act now: How to interact with customers to enhance social commerce engagement?

Although live social commerce apps have emerged as a marketing channel recently, live social commerce, as a relatively new phenomenon, has attracted little attention. The authors aim to explore the effect of live interactions on social commerce engagement based on the stimulus–organism–response paradigm and the moderating effect of susceptibility to informative influence. The findings show that live interactions (i.e., personalization, responsiveness, entertainment, mutuality, perceived control) positively affect perceived usefulness and negatively impact perceived risk and psychological distance, promoting social commerce engagement. The results provide theoretical insights on live interactions and social e-commerce and contribute managerial implications for practitioners.