Going back to basics in design science: from the information technology artifact to the information systems artifact

The concept of the ‘information technology (IT) artifact’ plays a central role in the information systems (IS) research community's discourse on design science. We pose the alternative concept of the ‘IS artifact’, unpacking what has been called the IT artifact into a separate ‘information artifact’, ‘technology artifact’ and ‘social artifact’. Technology artifacts (such as hardware and software), information artifacts (such as a message) and social artifacts (such as a charitable act) are different kinds of artifacts that together interact in order to form the IS artifact. We illustrate the knowledge value of the IS artifact concept with material from three cases. The result is to restore the idea that the study of design in IS needs to attend to the design of the entire IS artifact, not just the IT artifact. This result encourages an expansion in the use of design science research methodology to study broader kinds of artifacts.     

The scholarly influence of Heinz Klein: ideational and social measures of his impact on IS research and IS scholars

Heinz Klein was a fine scholar and mentor whose work and life have inspired us to explore the notion of ‘scholarly influence’ which we cast as ‘ideational’ and ‘social influence’. We adopt a portfolio of measures approach, using the Hirsch family of statistics to assess ideational influence and Social Network Analysis centrality measures for social influence to profile Heinz Klein's contribution to information systems (IS) research. The results show that Heinz was highly influential in both ideational terms (a significant body of citations) and social terms (he is close to the heart of the IS research community). Reflecting on the major research themes and scholarly values espoused by Klein we define a ‘Kleinian view of IS research’, grounded in Habermas’ Theory of Communicative Action, and use that to frame four affirmative propositions to address what we observe to be a distortion and attenuation of the academic discourse on the evaluation of scholarly production. This paper argues that focus should be shifted from the venue of publication of the research to the uptake of the ideas contained in it, thus increasing the openness of the discourse, participation in the discourse, truthfulness, and reduction of the inequities in power distribution within academia.     

Examining the use of status quo bias perspective in IS research: need for re‐conceptualizing and incorporating biases

Kim & Kankanhalli introduced status quo bias perspective (SQBP) to help understand information systems (hereinafter IS) users' resistance behaviour. Since then, scholars have widely referred to the theoretical perspective to understand user resistance to and adoption of new IS and information and communication technologies (hereinafter ICT). However, our analysis found that while adopting SQBP, researchers focused primarily on rational cost‐and‐benefit analysis, rather than on the fundamental tenet of SQBP that highlights ‘bias’ in users' decision‐making on account of their cognitive limitations that lead to bounded rationality. In addition, some of the key constructs used in SQBP were not properly interpreted or were oversimplified in their operationalization. This research note aims to provide guidance for utilizing and analysing SQBP and its constructs for future IS user resistance/adoption research. Because SQBP provides unique insights into ‘bias’ in human decision‐making in its presentation of bounded rationality, accurate interpretation of its concepts and their investigation can help better understand the different sources of user resistance derived from the status quo bias during new IS and ICT implementation. © 2016 John Wiley & Sons Ltd     

Information technology in support of individual decision-making

Abstract. The use of computers in organizations has often been justified by reference to the ‘improved decision-making’ which will result from the use of new technology. Rarely, if ever, is any precise measurement given as to how such improvements will be judged. Phrases such as ‘better information leads to better decisions’ and ‘what managers require is more information’ dominate the literature on management information systems (MIS). Alistair Preston argues that this alignment with top management allowed MIS to legitimize and elevate itself as both a serious practice and an academic discipline. The two dominant themes in the relationship between information technology (IT) and managerial decision-making have been the use of Herbert Simon's work on decision-making and Anthony's pyramidal structure of types of application system, the latter model leading to a powerful categorization of types of computer-based information systems (i.e. transaction processing, management information systems, decision support systems, executive information systems). The models of decision-making employed at each level of this hierarchy are those characterized by Simon as ‘objective rationality’ and ‘bounded rationality’ and these models encourage a view of information as representing some objective reality which can be captured, stored and processed within some form of technology. Dick Boland has argued forcibly that Simon's work has been crucial to the current level of understanding of information and technology within organizations. Less concern has been given, however, to the role which IT itself plays in reinforcing this rationalistic view of information and decision-making. As Mitroff has pointed out, to represent (or model) a problem is to conduct an inquiry into its nature. Likewise, Dick Boland suggests that information technologies are themselves social inventions that are malleable and shaped during use but that such sets limits and opens possibilities that shape the users as well. Hence, information technologies both incorporate and give rise to changes in our vocabularies for knowing ourselves and our institutions. It will not be enough, therefore, for us merely to change our existing models of managerial decision-making, it will also be necessary to design new technologies which will reflect and encourage the use of such models. In this paper we shall use the framework provided by Mitroff to try to consider a number of different paradigms of inquiring system and to see what technological forms would need to be developed in order that we may provide technological support for individual decision-making based on each paradigm.     

The strategic dimension of transactional information systems: some organizational implications

Abstract. Often information systems (IS) are classified in three groups: (a) transactional, used mainly for co-ordination and resource allocation purposes at the operational level of a company; (b) tactical, often employed to support the resource procurement activities typical of middle management; and (c) information systems for strategic decision making, designed to help in the planning and strategy design processes which are the direct responsibility of top management. In general, the amount of care and management attention that companies give to these different types of systems is proportional to their position in this hierarchy: little attention is devoted to the mundane transaction-pushing systems and exquisite care is put into developing the sophisticated decision making aid for the CEO and his/her staff.
The IS/IT literature has been reporting quite commonly cases in which companies have attained or lost great competitive advantages by way of their transactional information systems [for example, Emery Worldwide, Baxter Healthcare ASAP system, and Frontier Airlines]. The aim of this paper is to identify actions that companies can take to realize potential benefits of their IS, in particular from their low-level, transactional IS.
Among other actions, we will conclude that companies would be better off if they: (a) have the IS department at the right place in the organization, staffed with people knowledgeable about the basic nature of the business in which the company is engaged; (b) are sensible to what can be called 'strategic maintenance' of systems, (c) set up a formal procedure for IS planning to ensure coherence between IS plans and business plans, derived, in turn, from business strategy, and (d) keep abreast of the relevant technology.
Several examples taken from European companies are used to illustrate these conclusions.     

Stimulating power games as a part of systems development

The biggest problems of information system development (ISD) are not in the construction of technical artefacts. The real challenges to development are the social and political aspects of change. Imagining new organizational structures is difficult because knowledge about existing structures is often objectified. Furthermore, the power structures of organizations make such imagination more difficult or even forbidden. This paper describes a study in which a prototype of an information systems (IS) development method, called the Labour Game, was evaluated in field experiments. The paper describes the method and demonstrates how it succeeded in shifting the focus of discussions from technical development to issues which typically increased the competence of employees and modified the power structures of the work processes. The paper advocates the use of ‘soft’ methods, which help users and managers to talk about the social structures of work and consequently about different IS requirements in the early phases of systems development.     

Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success

Abstract. DeLone & McLean (2003) propose an updated information systems (IS) success model and suggest that it can be extended to investigating e‐commerce systems success. However, the updated IS success model has not been empirically validated in the context of e‐commerce. Further, the existing IS/e‐commerce success models have been subject to considerable debate on the ‘IS Use’ and ‘Perceived Usefulness’ constructs, and the nomological structure of the updated DeLone and McLean model is somewhat inconsistent with the IS acceptance and marketing literature. Based on the IS and marketing literature, this paper respecifies and validates a multidimensional model for assessing e‐commerce systems success. The validated model consists of six dimensions: Information Quality, System Quality, Service Quality, Perceived Value, User Satisfaction and Intention to Reuse. Structural equation modelling techniques were applied to data collected by questionnaire from 240 users of e‐commerce systems in Taiwan. The empirical evidence suggests that Intention to Reuse is affected by Perceived Value and User Satisfaction, which, in turn, are influenced by Information Quality, System Quality and Service Quality. The nomological structure of the respecified e‐commerce systems success model is concurred with that of the technology acceptance model (TAM) in the IS field and the consumer behaviour models in the traditional business‐to‐business and retail contexts. The findings of this study provide several important implications for research and practice. This paper concludes by discussing the contributions of this study and the limitations that could be addressed in future studies.     

The development of strategic information systems: some case studies and research proposals

The strategic potential of information systems (IS) is widely recognised. However, there is a need to understand better the process leading to strategic IS applications and the way in which it may be affected by the context. This paper presents four case studies of the decision making, design and development, and implementation processes leading to strategic, intra-organizational systems. These cases are used to develop a set of general and contingency propositions about the strategic IS development process. The general propositions represent a longitudinal model of the role of senior management during various phases of the process, while the contingency propositions relate the nature of the process to four contextual factors, namely the organization's size, environmental uncertainty, the sector to which the organization belongs, and the maturity of its IS function. These propositions should serve as a basis for future empirical research on strategic IS development.     

Information systems as a discipline in the making: comparing <Emphasis Type="Italic">EJIS</Emphasis> and <Emphasis Type="Italic">MISQ</Emphasis> between 1995 and 2008

This paper aims to shed light on the dynamics of information systems (IS) as a discipline in the making. We use the ideas of the sociologist Abbott to propose three different stages of a discipline's development: differentiation, competition, and absorption. These stages reflect how disciplines go through different cycles and how they acquire, consolidate or lose elements of knowledge. We map these stages using citation and co-citation analyses of two main IS academic journals (EJIS and MISQ) from 1995 to 2008. Our results indicate that IS is currently in a stage of absorption, with research being consolidated around the theme of ‘IS acceptance’. Dominant models and frameworks related to this theme are predictive and thus lend themselves usable for positivistic and quantitative research. In this stage there is also a healthy degree of variety in IS including dormant elements which could reignite. Implications derived from our findings aim to help in the consolidation and extension of knowledge about IS in both academia and practice.     

Rethinking ‘IT/IS use in a technological mature society’ from the actuality point of view: critical learning in reflection on SSM meeting about ‘IT/IS use’

The history of the human-centered system movement (Gill in AI Soc 10(2), 1996) tells us that information technology (referred to as IT below) has come to dominate our life-world or societal functions. Since from 1990s, its streaming influence could be called ‘abnormal.’ Since entering the twenty-first century, the IT system has been on automatic acceleration and has been spreading more and more rapidly to many facets of our lives. In many sectors, this ubiquitous streaming of IT is seen to be central to societal development, and in a Japanese sense, IT could be seen as a resource to realizing technologically a mature society. This trend of IT seems to be unstoppable. In this sense, IT dominance can be regarded as abnormal to the point that IT-centered information systems (referred to as IS below) fall far short of the deep appreciation of the complex and diverse life needs of people and societies, and this leads to the implementation of IT/IS from technological perspective, with a belief that everything, which we can do could be and should be, done now by IT/IS. However, as IT/IS have become to be embedded in many facets of societies and are influencing over our everyday life, we need to examine them not from the point of ‘capability’ but ‘allowability,’ in other words, not from the perspective of technology (cognition), but from the prospective of intuition and feeling of actual life (action). We term reality as seen in the narrow sense of cognition and actuality as seen in terms of action (Uchiyama in Theory and practice of actuality, Daito Bunka University, Tokyo, 2003). We draw a distinction between the two classes of ‘IT/IS’ systems, those which belong to the ‘reality’ and those which belong to the ‘actuality.’ To appreciate this distinction, we propose that this requires not only an understanding of the design of these IT systems but of the methodology of their use and their evaluation. To carry out the process of evaluation of IT/IS systems, we need to develop a new ‘appreciation’ methodology which enables us to rethink ‘IT/IS’ as ‘A system to use IT/IS.’ This idea is similar to the idea of Beck’s (World risk society theory (trans: Shimamura K), Chikuma Scholastic Collection (in Japanese), 2010) reflecting the modern. So, we propose a strict distinction between the two systems classes of ‘IT/IS’ which we call belonging to the ‘reality’ and ‘A system to use IT/IS’ which we call belonging to the ‘actuality.’ The methodology to deal with ‘actuality’ has not yet been developed, but Checkland and Poulter’s (Learning for action, Wiley, New York, 2006) soft systems methodology (referred to as SSM below) intends to deal with this kind of class of systems, that is, ‘human activity systems.’ He uses the key concept of ‘accommodation’ which means ‘to live with different individual world views based on sharing of actuality,’ and thus, he proposes to overcome the idea of consensus which is the agreement with the ‘reality’ level. In this paper, we adopt a methodology based on the SSM’s accommodation and not based on the consensus on the ‘reality’ level. By using such a methodological thinking, we reconsider the problem of evolving technologically a mature society which can be seen as a problem relevant to ‘A system using IT/IS’ rather than the problem of IT/IS itself. In doing so, we could draw some innovative orientations in the field of IT/IS which by traditional methodology could not be drawn. It is not certain whether our attempt could make a difference to the runaway of IT/IS. We illustrate this purpose by studying a workshop process which highlights that even participating experts of IT/IS themselves felt apprehensive about the more and more focus on the implementation of IT/IS solutions both in the present and the future. We believe that the first step toward this purpose is to explore the new orientation of IT/IS use. The aim of this first step is to make a difference to the ‘abnormal’ situation and hope to create a foothold for the reorientation of ‘A system to use IT/IS.’     

The social and political construction of technological frames

It is widely accepted that the successful adoption of an information system depends to a great extent on users' perceptions of the information system. It follows then that an understanding of users' cognitive frames should be a key factor in managing the adoption of information systems. To reach such an understanding is not an easy task as cognitive frames are dynamic phenomena. For example, what an individual perceives as ‘ease of use’ and ‘usefulness’ may depend not only on intrinsic qualities of the information system but also on the changing contexts in which the information system is evaluated. This work argues that the management of information systems' adoption is a social and political process in which stakeholders frame and reframe their perceptions of an information system. A case study carried out in a European bank illustrates how the Bank's technical team influenced users' technological frames, including those of senior management in order to ensure a smooth implementation process. In conclusion, the paper introduces a set of theoretical propositions relating to the social and political processes that occur during information systems adoption.     

Requirements engineering blinders: exploring information systems developers’ black-boxing of the emergent character of requirements

In this paper we focus empirical and conceptual attention on the social construction of information systems (IS) requirements, and illustrate that IS developers too often choose to ignore, and thus effectively black-box, the complexities of gathering requirements in order to simplify both the difficulties of their work and their relations with customers. The empirical contribution of this paper is evidence drawn from a study of how IS developers pursue requirements engineering and how they conceive its value. The factors we found to be important in this process include: the changing needs of the organization, the ways in which structured IS methods are enacted via experience and social competency, the formation of project groups, and finally engagement in interpersonal conflict and negotiations. Our conceptual contribution is theorization on the nature of developing requirements as a process of social learning.     

Managing change in an information systems development organization: understanding developer transitions from a structured to an object‐oriented development environment1

Abstract. Object‐oriented systems development has attracted great interest in the information systems (IS) field because of a belief that using object‐oriented development (OD) makes it easier to develop and maintain software plus achieve software reuse. However, the transition from structured to OD may be especially challenging for IS developers. In fact, some argue that structured development (SD) knowledge may interfere with the ability to learn OD approaches because of a form of proactive interference. To understand how knowledge of SD concepts influences the ability to gain OD knowledge, we assessed a team of IS developers' understanding of structured and object‐oriented concepts at the beginning of their first OD project and repeated our assessment 1 year later. Developers increased their understanding of some object‐oriented concepts, but these changes were associated with increases in understanding of one of the SD concepts. Further, at the beginning and end of the project, developers' mental models were highly consistent with one another and that of an OD expert with regard to most OD concepts. It appears that the formal training that developers received allowed them to attain a good understanding of most object‐oriented concepts. These findings challenge the idea that structured developers must ‘unlearn’ SD to adopt OD approaches. Future research may wish to examine the different types of software development knowledge to ascertain which are amenable to positive transfer and which are more likely to suffer from proactive interference.     

Stochastic programming and scenario generation within a simulation framework: An information systems perspective

Stochastic programming brings together models of optimum resource allocation and models of randomness to create a robust decision-making framework. The models of randomness with their finite, discrete realisations are called scenario generators. In this paper, we investigate the role of such a tool within the context of a combined information and decision support system. We explain how two well-developed modelling paradigms, decision models and simulation models can be combined to create “business analytics” which is based on ex-ante decision and ex-post evaluation. We also examine how these models can be integrated with data marts of analytic organisational data and decision data. Recent developments in on-line analytical processing (OLAP) tools and multidimensional data viewing are taken into consideration. We finally introduce illustrative examples of optimisation, simulation models and results analysis to explain our multifaceted view of modelling. In this paper, our main objective is to explain to the information systems (IS) community how advanced models and their software realisations can be integrated with advanced IS and DSS tools.     

A paradigmatic and methodological examination of information systems research from 1991 to 2001

Abstract. The field of information systems (IS) has evolved for more than three decades. Although many schools of thought have emerged and even become well established, few historical analyses of research paradigms and methodologies have been undertaken. One of the rare exceptions is Orlikowski & Baroudi (1991). Yet, the IS research community has evolved substantially since 1991 in many aspects. A variety of journal outlets have emerged and become well established. More attention has been paid to paradigmatic and methodological issues. Political and professional contexts have also changed noticeably. Therefore, it should be an opportune time for the field to ask: ‘What changes are manifested in journal publications?’‘Is the field making progress regarding pluralism in IS research?’‘How will the field's publications practices change in the future?’ The purpose of this paper is to investigate these questions and, in turn, reflect on the paradigmatic and methodological progress made since 1991. We examined 1893 articles published in eight major IS publication outlets between 1991 and 2001. Our findings suggest that the long‐term endeavours of interpretivist researchers might need to continue because the paradigmatic progress appears somewhat inconsequential; positivist research still dominates 81% of published empirical research. In particular, US journals, as opposed to European journals, tend to be more positivist, quantitative, cross‐sectional and survey oriented. With respect to research design, survey research is still the most widely used method (41%), although case studies have gained substantial recognition (36%). Further, the increase of qualitative research (30%), empirical studies (61%) and longitudinal cases (33%) at the expense of laboratory experiments (18%) might suggest that IS researchers have become more interested in obtaining scientific knowledge in real world settings. In summary, we suggest that the field has been dominated by the positivist paradigm, despite calls to the contrary. Indeed, if the field was to truly embrace pluralism, it would have to find ways to fundamentally change the publication practices of the journal system, including the current tenure and promotion system, which pose considerable obstacles for the acceptance of alternative paradigms.     

Adapting on-line analytical processing for decision modelling: the interaction of information and decision technologies

The introduction of new technologies and concepts has redefined the relative positioning of information systems (IS) and decision technologies in a corporate context. Corporate IS have been extended to include not only transaction processing databases but also analytical databases, often known as Data Warehouses. On-line analytical processing (OLAP), as introduced by Codd et al. [E.F. Codd, S.B Codd, C.T. Salley, Providing On-Line Analytical Processing to User–Analysts: An IT Mandate, E.F. Codd and Associates, 1993], is capable of capturing the structure of the real world data in the form of multidimensional tables which are known as `datacubes' by management information systems (MIS) and statistical systems specialists. Manipulation and presentation of such information through multidimensional views and graphical displays provide invaluable support for the decision-maker. We illustrate the natural coupling, which exists between data modelling, symbolic modelling and `What if' analysis phases of a decision support system (DSS). In particular, we explore the power of roll-up and drill-down features of OLAP and show how these translate into aggregation and disagreggation of the underlying decision models. Our approach sets out a paradigm for analysing the data, applying DSS tools and progressing through the information value chain to create organisational knowledge.     

The Role of OR in Information Systems Strategy Development

Some of the most inspiring OR successes in World War II addressed the deployment of new technology into military operations. Today information technology has strategic implications for most if not all organisations. In addition to their structuring and analytical expertise, OR practitioners have developed skills of intervention, knowledge of how organisations work and experience of implementing change. OR should therefore have much to contribute to information systems strategy development and implementation but there is little evidence of activity in the U.K. at least. The paper considers why this might be the case and challenges the OR community to get involved before it is too late. This lack of activity in the U.K. is particularly surprising given the development of an interest in ‘soft’ OR methods, which are well suited to the development of information systems strategy. As an example, the contribution of ‘soft’ OR methods to the development of an IS strategy for a large retailing chain is described.     

Mobile information systems and organisational control: beyond the panopticon metaphor?

With their ubiquity, mobile information systems (IS) may be used in ways that challenge the dynamics of organisational control, forcing IS scholars to revisit the panopticon metaphor and possibly offer new conceptual tools for theorising about information technology (IT)-based organisational control. Yet little IS research has offered critical reflections on the use of the panopticon to represent the control potential of mobile IS. This study investigates whether the way mobile IS are engaged in the workplace reinforce panoptic control systems or generate other types of control logics, requiring another conceptual lens. A qualitative exploratory case study investigated a consulting company whose professionals equipped themselves with mobile IS. The study reveals the emergence of a subtle, invisible form of ‘free control’ through mobile IS. Although consultants are mobile, flexible, and autonomous, a powerful communication and information network keeps them in a position of ‘allowed subjection’. Free control is characterised by a shift in the location of authority, a time-related discipline, a deep sense of trust, and adherence to organisational norms that the professionals themselves co-construct. These characteristics, which render such control even more pernicious than panoptic arrangements, deserve more attention in further IS research.