Modeling use of enterprise resource planning systems: a path analytic study

In this research, we evaluated user participation and involvement in the context of enterprise resource planning (ERP) systems. Since ERP systems are enterprise-wide in scope, these systems have a high level of complexity, and require a different implementation methodology. While most studies analyze implementation at an organization or industry level, there is a dearth in research in ERP system adoption at the individual or user level. In our study, we examine ERP system acceptance at the individual level. In this research, we expected to find differences in the nature of user participation and involvement in ERP compared to other information systems. Using Barki and Hartwick's extension of the theory of reasoned action, a revised model was developed and tested empirically. While Barki and Hartwick's model explains user behavior vis-à-vis user participation and involvement, a more parsimonious model demonstrates that usage dynamics in ERP implementation are different. We complemented our statistical analysis by three case studies. Based on our results we believe that, given the nature of ERP and its implementation, traditionally formalized links between influencers of users' attitude and involvement may need to be revised. We have discussed why we need to seek alternate forms of influencers. In doing so, we suggest that investments be made in preparatory work practices and employee development prior to ERP decisions. Such investments are complementary to information technology and are widespread throughout the firm. We believe that such investments will play a significant role in influencing the attitude of users toward any system and also their involvement.     

A fuzzy model to evaluate the suitability of installing an enterprise resource planning system

The use of enterprise resource planning (ERP) as a foundation for the integration of the complete range of business processes and functions, is clearly useful and economically profitable in most very large organizations which manage a great deal of data in their information systems. However, the decision of installing an ERP system in all the companies is not always so clear, it will depend on the size, future profits and other features of the company. Therefore, different parameters (features, aspects) will be evaluated to make a decision about the suitability of the ERP system. These parameters might have different nature or the knowledge about them could be vague or imprecise. Thus, this implies that it would be suitable that the evaluation process can manage heterogeneous information. In this paper we shall present a fuzzy evaluation model to evaluate the suitability of an ERP system based on a multi-expert decision-making (ME-DM) process that is able to deal with heterogeneous information.     

Assessing the impact of quality determinants and user characteristics on successful enterprise resource planning project implementation

As barriers to transnational trade and investment have been lowered due to globalization, and information and communication technologies have improved, multinational firms can conduct operations with increased ease. Enterprises can also utilize cost-advantageous production resources and export products to expand their global market. Enterprise resource planning (ERP) systems serve the purpose and have become useful instruments for managing multinational operations. Notably, ERP systems integrate information platforms to reflect operations at each operation point in real time and generate information as a basis for decision-making and resource allocations. Thus, ERP systems are essential to global logistics management and collaboration. However, vertical and horizontal evaluations of information systems are necessary to determining the effectiveness and success of project implementation. This study examines the impact of quality determinants from literature in assessing benefits using an information systems success model. The cause-and-effect relationships between model constructs are tested using structural equation modeling. An empirical study of leading manufacturers adopting ERP systems is used to investigate corporate benefits related to information quality, system quality, service quality, system use, and user satisfaction. The analytical results can be a reference for practitioners and researchers evaluating the effectiveness of management information systems.     

Using Fuzzy Analytic Network Process to assess the risks in enterprise resource planning system implementation

The aim of this paper was to evaluate the risk level for both intra-organizational cultures and for different industries in implementing an enterprise resource planning (ERP) system. This study adopts the Fuzzy Analytic Network Process (FANP) method to assess ERP implementation risks, which were categorized into four dimensions: management and execution, software system, users, and technology planning. An empirical survey was conducted that utilized the collected survey data of 20 ERP experts in Taiwan to assess, rank, and improve the critical risks of ERP implementation via the FANP method. Based on the results of the FANP method, a follow-up survey of ERP end-users in different departments of three industries was conducted to assess how intra-organizational cultures and cross-industries affect users’ perceived risks a real world scenario. Our research results demonstrated that “lack of management support and assistance” is vital risk for a successful ERP implementation. Top management support and involvement are crucial and essential factors to the success of a firm's ERP implementation. “Ineffective communication with users” was found to be the second highest risk factor. The benefits of using the FANP method for evaluating the risk factors come from the clear priority weights between alternatives. Finally, this study provides suggestions to help enterprises decrease ERP risks, and enhance the chances of success of ERP implementations among intra-organizational cultures and across-industries.     

Online train disposition: To wait or not to wait?

We deal with an online problem arising from bus/tram/train disposition problems. In particular, we look at the case in which the delay is unknown and the vehicle can only wait in a station so as to minimize the passengers waiting time.     

To Intervene or not to Intervene: The Dilemma of Management by Exception

Future air traffic management architectures propose to give aircraft more flight path autonomy and turn the air traffic controller into a manager of exceptions. This article reports on one experiment in a series of studies that empirically explored the cognitive work underlying management by exception in air traffic control. Active practitioners (controllers, pilots, dispatchers) were prepared on the rules of the envisioned system and presented with a series of future incidents, each of which they were required to jointly resolve. Management by exception turns out to trap human controllers in a double bind, where intervening early seems appealing but is difficult to justify (airspace throughput) and carry out (controller workload problems). Late interventions are just as difficult, since controllers will have to take over in the middle of a potentially challenging or deteriorating situation. Computerised decision support that flags exceptions migrates the decision criterion into a device, creating a threshold crossing that is typically set either too early or too late. This article lays out the intertwined trade-offs and dilemmas for the exception manager, and makes recommendations for cooperative human–machine architectures in future air traffic management.     

炼化企业价值链分析与管理信息系统设计

信息化是企业提升和保持竞争力的重要手段,但怎样才能与企业的各种价值活动真正地结合起来,为企业的生产和管理带来效益,这是所有企业一直非常关心的问题。针对石化炼化企业的生产、管理工作中的各种价值活动,给出企业效益点和不同价值链的深入分析,探索构建企业战略信息系统的途径和方法,达到增强企业竞争力和促进企业赢利的目的。     

A tale of two coalitions – marginalising the users while successfully implementing an enterprise resource planning system

Classic analyses of system implementations view user participation as a key element for successful implementation. However, under some conditions, avoiding user participation offers an alternative route to a successful implementation; this is advisable especially when the user network is weak and aligning user needs with the technological capabilities will take too much resource. To illustrate such situation, we analyse how a successful implementation outcome of an enterprise resource planning (ERP) system emerged in a recently established conglomeration of two previously independent universities. The ERP was used to replace several legacy student administration systems for both political and functional reasons. It was deemed successful by both project consultants and the new university's management while the users were marginalised (‘black boxed’) and left to ‘pick up the pieces’ of an incomplete system using traditional methods such as shadow systems and work‐a‐rounds. Using a process approach and an actor–network theory ‘reading’ of related socio‐technical events, we demonstrate how three networks of actors – management, the project team and the administrative users – collided and influenced the implementation outcome and how the management and project network established the ERP as a reliable ally while at the same time the users – while being enrolled in the network – were betrayed through marginalisation. Our analysis also suggests a useful way to conduct a ‘follow the network’ analysis explaining and accounting for the observed implementation outcome. We illustrate the benefits of using a socio‐technical processual analysis and show how stable actor networks must be constructed during large‐scale information technology change and how different actor groups perceive and influence differently the implementation outcome.     

To FLIP or not to FLIP: Comparative case study in higher education in Turkey

The purpose of this study was (1) to investigate the effectiveness of the flipped-classroom approach, when coupled with problem-based learning and cooperative learning, compared to that of a traditional classroom; (2) to investigate the effects of watching videos and of doing homework on achievement in a physics course; and (3) to evaluate students’ perception of the use of the flipped-classroom format in a physics course. In this study, both qualitative and quantitative data were collected. A pre-test/post-test quasi-experimental method with a control group was used. The results showed that homework performance and the amount of video watched (preliminary work before class) were significantly more effective for student achievement in the flipped-classroom. Moreover, although students struggled to adapt to the new system at the beginning, students who know and feel responsible for their own learning can close the gap with more individual and group activities and can achieve higher grades.     

To buy or not to buy online: adopters and non-adopters of online shopping in Singapore

The Internet, as a dynamic virtual medium for selling and buying information, services and products, is gaining increasing attention from researchers and practitioners. In this study, we examine the perceptions of adopters and non-adopters of online shopping in terms of demographic profile, consumer expectations of online stores, advantages and problems of online shopping and transaction cost. In addition, we also examine the types of products purchased, frequency of online purchase and the extent of communication with e-commerce vendors. The findings are useful in explaining consumers' buying behaviour in the electronic marketplace. Implications of the results are discussed.     

To buy or not to buy online: adopters and non-adopters of online shopping in Singapore

The Internet, as a dynamic virtual medium for selling and buying information, services and products, is gaining increasing attention from researchers and practitioners. In this study, we examine the perceptions of adopters and non-adopters of online shopping in terms of demographic profile, consumer expectations of online stores, advantages and problems of online shopping and transaction cost. In addition, we also examine the types of products purchased, frequency of online purchase and the extent of communication with e-commerce vendors. The findings are useful in explaining consumers' buying behaviour in the electronic marketplace. Implications of the results are discussed.     

The relation of interface usability characteristics,perceived usefulness,and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems

Over the past few years, firms around the world have implemented enterprise resource planning (ERP) systems to have a standardized information system (IS) in their respective organizations and to reengineer their business processes. While millions of dollars have been spent on implementing ERP systems, previous research indicates that potential users may still not use them. This study, based on data from 51 end-users in 24 companies examines various usability factors affecting end-user satisfaction with ERP systems. The results indicate that both perceived usefulness and learnability are determinants of end-user satisfaction with ERP systems. In addition perceived ease of use and system capability affect perceived usefulness, while user guidance influences both perceived usefulness and learnability. Implications of these findings are discussed and further research opportunities described.     

To buy or not to buy experience goods online: Perspective of innovation adoption barriers

The purpose of this study attempts to understand why consumers rarely shop online. Innovation resistance theory is employed in this study. Results of the survey utilizing a questionnaire among the members of study case indicated that value and tradition are major barriers toward use intention. Significant differences in usage barrier and image barrier exist between different non-adopted groups. On average, rejecters group have the highest barriers, followed by opponents, and postponers. Finally, there exist significant differences in usage, value, tradition, and image barriers between adopters and non-adopters toward buying experience goods online. These findings provide a better understanding of consumer’s attitude toward buying experience goods online.     

The use of icons and labels in an end user application program: An empirical study of learning and retention

This research compared the learning of an application program whose interface was implemented using buttons with text labels, icons, or a fully redundant combination of icons and text labels. The objective was to: 1) evaluate the success of novice computer users in initially learning to use the application and in later use in a delayed session and 2) measure users' attitudes toward the application. Each session was divided into four blocks, and performance in the blocks was measured in terms of correctness of the tasks performed, time to perform tasks, and number of times the help facility was accessed. In addition, at the end of each session the participants' perceptions of the ease of use and usefulness of the software were measured. The results showed that in the first session performance was best on the label-only and icon-label interfaces. Performance on the icon-only interface was much poorer in session 1, particularly in terms of time and help references, but improved in session 2 to the point where it approached the performance on the other interfaces. Retention of skill between the initial and the delayed session was worse for the icon-only interface, but the effect was short-lived. Perceptions of ease of use were consistently better for the icon-label interface than for the other two interfaces. Perceptions of usefulness were higher for the icon-only and icon-label interfaces than for the label-only interface in the first session. Perceptions of usefulness became more positive for the icon-only group in the delayed session, but did not change for the other groups.     

The use of icons and labels in an end user application program: an empirical study of learning and retention

This research compared the learning of an application program whose interface was implemented using buttons with text labels, icons, or a fully redundant combination of icons and text labels. The objective was to: 1) evaluate the success of novice computer users in initially learning to use the application and in later use in a delayed session and 2) measure users' attitudes toward the application. Each session was divided into four blocks, and performance in the blocks was measured in terms of correctness of the tasks performed, time to perform tasks, and number of times the help facility was accessed. In addition, at the end of each session the participants' perceptions of the ease of use and usefulness of the software were measured. The results showed that in the first session performance was best on the label-only and icon-label interfaces. Performance on the icon-only interface was much poorer in session 1, particularly in terms of time and help references, but improved in session 2 to the point where it approached the performance on the other interfaces. Retention of skill between the initial and the delayed session was worse for the icon-only interface, but the effect was short-lived. Perceptions of ease of use were consistently better for the icon-label interface than for the other two interfaces. Perceptions of usefulness were higher for the icon-only and icon-label interfaces than for the label-only interface in the first session. Perceptions of usefulness became more positive for the icon-only group in the delayed session, but did not change for the other groups.     

To push or not to push: on the rearrangement of movable objects bya mobile robot

We formulate and address the problem of planning a pushing manipulation by a mobile robot which tries to rearrange several movable objects in its work space. We present an algorithm which, when given a set of goal configurations, plans a pushing path to the "cheapest" goal or announces that no such path exists. Our method provides detailed manipulation plans, including any intermediate motion of the pusher while changing contact configuration with the pushed movables. Given a pushing problem, a pushing path is found using a two-phase procedure: a context sensitive back propagation of a cost function which maps the configuration space, and a gradient descent phase which builds the pushing path. Both phases are based on a dynamic neighborhood filter which constrains each step to consider only admissible neighboring configurations. This admissibility mechanism provides a primary tool for expressing the special characteristics of the pushing manipulation. It also allows for a full integration of any geometrical constraints imposed by the pushing robot, the pushed movables and the environment. We prove optimality and completeness of our algorithm and give some experimental results in different scenarios.     

Coming down the home stretch in the Rambus standardization skullduggery saga: To levy or not to levy royalties

The tale of Rambus's standardization skullduggery in developing JE- DEC's (Joint Electron Device Engineering Council's) SDRAM standard has unfolded for this journal's readers in many Micro Law columns since the first report in the May/June 2001 issue.1 First, Rambus and Infineon duked it out in the federal courts. Then the Federal Trade Commission (FTC) began a proceeding against Rambus in June 2002. That proceeding eventually led to a determination in July 2006 that Rambus engaged in unfair and deceptive practices. The FTC also found that "Rambus engaged in exclusionary conduct that significantly contributed to its acquisition of monopoly power in four related markets." The Commission then announced that it would determine a remedy for the unlawful conduct after additional briefings and argument. In February 2007, the FTC issued its final order on remedy. The key controversy was whether mandatory licensing of Rambus's patents should be on a royalty- free or reasonable-royalty basis.     

Satisfied or not: user experience of mobile augmented reality in using natural language processing techniques on review comments

Virtual Reality - With the rapid developments and improvements in mobile technologies, mobile devices have become one of the primary interfaces of augmented reality technologies. In this study, we...